User guide
62
Common Problems and Solutions
The following are some common problems and solutions.
Windows only: What if my software didn’t install automatically?
Your computer’s USB port might not work properly. You can try a dierent USB port or install
the software manually.
1. Connect the device to your computer.
2. Click My Computer or Computer.
A Windows Explorer window opens.
3. Select the CD Drive VZAccess Manager icon.
4. Double-click setup.exe.
My computer does not start when the device is inserted. I exp erience an error
or a blank screen.
When this happens, remove the device and restart the computer.
The device contains internal memory which behaves like a CD-ROM. Some computers,
depending on the system BIOS settings, might try to start from the device’s internal memory
instead of the Hard Drive. The computer might show a black screen with a cursor or an error
message about a non-bootable disk. This behavior is similar to using any non-bootable CD in
your CD-ROM drive.
I cannot install the software.
You might not have administrator privileges.
1. Contact your system administrator (if applicable).
2. Log on to your computer as an administrator, or create a user account with administrator
privileges.
Windows only: An AutoPlay window keeps opening. How can I stop it from
occurring?
1. Be sure the device is attached to your computer with a microUSB cable.
2. Open the VZAccess Manager window.
3. In the window, click Options > Preferences in the menu bar.
4. Click WWAN Device.
5. Deselect the checkbox Enable “VZAccess Manager” CD-ROM Disk.
6. Click OK.
I still cannot connect to the network after trying First Steps [See First Steps (page
61).]
The software might be incorrectly installed. Uninstall the software and then install it again.