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VISUAL ASSISTANCE – TECHSEE

USER GUIDE

Introduction

TechSee bridges the visual gap between you and Verizon Network Operation Centers.

It enables Verizon experts to guide you directly during equipment checks using a live video stream.

TechSee can help repair faults faster and there is often no requirement to have a technician on your

site to troubleshoot.

How does it work?

During a phone conversation the Verizon NOC technician will send an SMS to your Smartphone

with a link to access TechSee. TechSee will set up a remote visual session via your Smartphone

using secure browser-based technology, which does not require an application download. You can

then share the visual status of your equipment via your Smartphone camera.

It enables the Verizon technician to give effective guidance as if the technician is standing

right behind you.

3. Guide

1. Connect

2. See

Summary of content (5 pages)

PAGE 1
VISUAL ASSISTANCE – TECHSEE USER GUIDE Introduction TechSee bridges the visual gap between you and Verizon Network Operation Centers. It enables Verizon experts to guide you directly during equipment checks using a live video stream. TechSee can help repair faults faster and there is often no requirement to have a technician on your site to troubleshoot. How does it work? During a phone conversation the Verizon NOC technician will send an SMS to your Smartphone with a link to access TechSee.
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Visual Assistance - TechSee User Guide Security TechSee does not store any recordings or images during the session, the communication is only between you and the Verizon technician. All data transfers use a secure encrypted channel (TLSv1.2+). Only authorized Verizon personnel can send you an SMS invitation to join the video session and only after verbal permission from you. Starting a TechSee Live Session Step1: The technician will invite you by sending an SMS to your smartphone.
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Visual Assistance - TechSee User Guide Step 3: Once you click on the link, you will be asked to tap the Allow button: Step 4: Next you will be asked to give permission to access your mobile phone’s camera. Click on Allow.
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Visual Assistance - TechSee User Guide Step 5: At this stage you can start sharing visuals of your equipment with the Verizon technician from your mobile device. The technician will see what you see on your mobile and can directly guide you through additional checks. During this video session, the technician can use a pointer to indicate what you need to do, where a cable should be inserted or similar.
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Visual Assistance - TechSee User Guide Customer Training and User Guides Service Assurance User Guides Documents can be found on the Service Assurance User Guides page. The latest version of this document can be always found here. General Customer Training Information Go to our Customer Training Portal* to enroll in training or to download other user and reference guides.