User guide

ASSISTANCE
pg 17
2. Fill out the online form.
3. Select “Topic” and “Subtopic” from the drop-down menu.
4. Hit “Send” to submit email.
• U.S. Mail — Use the change-of-address form on the back of your bill.
• Telephone — Call Customer Service at 1-800-922-0204 from any phone
(toll-free in the U.S.) or *611 and SEND from your wireless device (airtime-free).
Billing options
Your service comes with a streamlined bill that you’ll receive each month at no
additional cost. Your bill includes all applicable charges, but will not contain any
call details (e.g., date, time and wireless device number called).
Detailed billing
Call details are available for free online at verizonwireless.com under My Account.
A monthly fee applies to receive call details on your paper bill.
Going paperless
You have the option of eliminating your paper bill and receiving bill notification
via email. To eliminate your paper statement, or to make manual or automatic
bill payments, register for My Account at verizonwireless.com/myaccount and
then select the quick link under the “Billing” tab for “Go Paperless”.
Paying your bill
Verizon Wireless gives you several convenient options to pay and manage your
monthly bill. Some of those options are:
• At verizonwireless.com/myaccount — Make one-time or recurring
payments using your debit card, credit card, ATM card, electronic check/ACH
or enroll in our Auto Pay Program.