SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Overview........................................................................................................................................ 1 General Requirements ................................................................................................................ 1 About this Guide.......................................................................................................................... 1 Methods of Installation...............................................
Limited Warranty ......................................................................................................................... 62 Exclusions ................................................................................................................................. 62 Warranty Repair Services ......................................................................................................... 63 After Warranty Service .....................................................................
Overview This SIP 480i IP Phone Administration Guide provides information on the basic network setup that is required for the SIP 480i IP phone. It also includes details on the functioning and configuration of the 480i phone. • Vertical 480i IP Phone Installation Guide – contains installation and setup instructions, information on general features and functions, and basic options list customization.
Methods of Installation The firmware set up and installation for the 480i can be done through the Options List available directly from the phone or through the Vertical 480i Web Client web interface. When the 480i is initialized for the first time, DHCP is enabled by default. The DHCP server passes information to the 480i so that it can configure itself for subsequent IP PBX addresses and normal runtime operations.
The 480i’s Options List 1. Press the button on the phone to enter the options list. 2. Use the and to scroll through the list of options. 3. Press the Show softkey, the button or press the number corresponding to the option to select an option. 4. Use the softkeys to change a selected option. 5. Press the Done softkey at any time to save the change and exit the current option. 6. Press the Cancel softkey, the button or the button at any time to exit without saving the changes.
1. Primary TFTP: This is the IP address of the TFTP server that the phone will use by default. If the TFTP address is obtained through DHCP, it will override this setting. If DHCP is ON, the primary TFTP is read only. 2. Alternate TFTP: This allows you to configure an alternate TFTP to use instead of the primary server. 3. Use Primary/Use Alternate: This selects which TFTP server the phone will attempt to obtain configuration from.
11. Nortel This is used to specify if a Nortel NAT is being used. Select “Yes” to enable this feature if using a Nortel call server. Phone Status: The following options display the phone’s status or allow you to power cycle the phone or reset the phone to its factory default settings. 1. Network Status This shows the network status of the two Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses. • • IP Addr Shows the IP address of the phone.
The Vertical 480i Web Client To access the Vertical 480i Web Client, open your web browser (supports Internet Explorer and Gecko engine based browsers like Firefox, Mozilla or Netscape) and enter the phone’s IP address into the address field, starting with the web prefix “http://”. In the side menu of the Vertical 480i Web Client, there are three main categories: Status, User and Admin. • The STATUS category contains read only status information for sub-categories Network, Hardware and Firmware.
From the Web Client: 480i IP Phone Configuration The Network and SIP options within the 480i phone can be configured from the phone or from the Vertical 480i Web Client web interface. Some options can also be set through the configuration files. Administrator level options are password protected in both the phone and the web interface.
When an IP address has been assigned to the phone, you have the option to either continue configuring the 480i through the button on the phone or to start using the Vertical 480i Web Client. See the section “The Vertical 480i Web Client” within this guide for details. From the Web Client: 1. Click on the Network subcategory under the ADMIN main category. 2. Enter the administrator’s user name and password (the default user name is “admin” and password is “22222”). 3.
4. Select options 1-5 to change the information about the registrar and the proxy server. 5. Select option 6. User Name to change the user name. 6. Select option 7. Display Name to change the display name. 7. Select option 8. Screen Name to change the screen name. 8. Select option 9.Auth. Name to change the authentication name 9. Select option 10. Password to change the user’s password. 10. Select option 11. Nortel to identify if a Nortel call server is being used. From the Web Client: 1.
Setting Parameters through Configuration Files The following are the parameters that can be used to configure the 480i phone through the configuration files - aastra.cfg and .cfg. The "aastra.cfg" file configures the settings server wide, while the configures only the phones with the MAC address for which the file is named. The settings in the "aastra.cfg" file will be overridden by the settings that also appear in the cfg file.
Parameter headset mic volume Configurable through the phone’s options list or the configuration files Description Sets the headset mic volume Format Integer (1:low; 2:medium; 3:high) Default Value 1 Range 1-3 Example headset mic volume: 2 Parameter language Description Configurable through the phone’s options list or the configuration files Sets the phone’s language Format Integer (0:english; 1: French; 2: spanish) Default Value 0 Range 0, 1, 2 Example language: 2 Network Settings: The
Parameter ip Configurable through the 480i's Options List, the Vertical 480i web client or through the configuration files Description Format This parameter assigns a static IP address to the 480i device. IP address Default Value 0.0.0.0 Range Not Applicable Example ip: 192.168.0.25 Parameter subnet mask Configurable through the 480i's Options List, the Vertical 480i web client or through the configuration files Description The subnet mask IP address. Format IP address Default Value 255.
Parameter dns1 Configurable through the 480i's Options List, the Vertical 480i web client or through the configuration files Description Format Primary domain name servers’ IP address. For any of the IP address settings on the 480i a domain name value can be entered instead of an IP address. With the help of the domain name servers the domain names for such parameters can then be resolved to their corresponding IP addresses. IP address Default Value 0.0.0.0 Range Not Applicable Example dns1: 192.
Parameter alternate tftp server Description Format Configurable through the phone’s option list, the web client or the configuration files The ip address of the alternate tftp server ip Default Value 0.0.0.0 Range Not applicable Example alternate tftp server: 192.143.0.
Parameter user password Configurable through the web client or the configuration files Description Password for the phone’s user Format Text – can be an alphanumeric combination. Maximum of 10 characters Default Value Not applicable Range Not applicable Example user password: bob132cat Parameter sip rtp port Description Configurable through the configuration files only Indicates the port through which the RTP packets will be sent to.
Parameter resync period Configurable through the configuration files only Description Indicates how often in seconds the phone will check for config parameter updates. 0: indicates that this feature is disabled. Format Integer Default Value 600 Range 0 –2 ^ 31 - 1 Example resync period: 700 Parameter firmware file name Configurable through the configuration files only Description Firmware file name. When Auto Resync triggers, a check is made for the specified firmware file.
VLAN and TOS/QOS: Type and Quality of Service DCSP (Differentiated Sevices Code Point) is a protocol for classifying and controlling network traffic, so that certain types of traffic get precedence, while the quality of transmission is maintained. The following table illustrates the DSCP–to-priority mapping structure. DSCP RANGE PRIORITY 0-7 0 8-15 1 16-23 2 24-31 3 32-39 4 40-47 5 48-55 6 56-63 7 The value of a non-ip packet is 5.
Parameter tos rtcp Configurable through the configuration files only Description DSCP value for RTCP protocol Format Integer Default Value 32 Default Priority 4 Range 0-63 Example tos rtcp: 3 Parameter tos sip Description Configurable through the configuration files only DSCP value for sip protocol Format Integer Default Value 24 Default Priority 3 Range 0-63 Example tos sip: 4 Parameter tos priority map Configurable through the configuration files only Description Format map be
Parameter tagging enabled Configurable through the configuration files only Description Turns 802.1p tagging on or off Format Boolean. 0: 802.1p tagging is off. 1: 802.1p tagging is on Default Value 0 Range 0, 1 Example tagging enabled: 0 Parameter VLAN id Configurable through the configuration files only Description This parameter is used to set the VLAN id on all outgoing Ethernet packets from the IP phone.
Parameter time server1 Configurable through the 480i's Options List or the configuration files. Description The primary time server's IP address. If the time server is enabled, the value for time server1 will be used to request the time from. Format IP address Default Value 0.0.0.0 Range Not Applicable Example time server1: 192.168.0.5 Parameter time server2 Description Configurable through the configuration files only The secondary time server's IP address.
Parameter date format Configurable through the 480i's Options List or the configuration files Description This parameter allows the user to change the date to various formats.
Parameter time zone code Configurable through the configuration files only Description Format This parameter takes a character code that will identify the time zone. text Default Value est Range not applicable Example time zone code: pst Parameter time zone minutes Description Configurable through the configuration files only The minutes that the time zone is behind or ahead (can be a negative or positive integer).
Parameter dst minutes Configurable through the phone’s options list or the configuration files Description Format The minutes to which the daylight savings time should be adjusted by. Should be a positive integer. Integer Default Value 60 Range Not applicable Example dst minutes: 30 Parameter dst start day Configurable through the configuration files only Description The day of the week in which the daylight savings time should come into effect.
Parameter dst start hour Configurable through the configuration files only Description The hour of the day in which the daylight savings time should come into effect. Information for this parameter will be automatically populated once the time server and time zone name are configured and found.
Parameter dst end day Configurable through the configuration files only Description The day of the week on which the daylight savings time should end. Information for this parameter will be automatically populated once the time server and time zone name are configured and found. Format Integer Default Value 1 Range 1-7 Example dst end day: 4 Parameter dst end week Configurable through the configuration files only Description The week in which the daylight savings time should end.
Setting Parameters – SIP Settings The following parameters are the settings specific to SIP authentication. Parameter service provider * Configurable through the configuration files only Description If the service provider parameter is configured, the phone will automatically try to populate these sip settings in the following order if they are not already configured: • sip outbound proxy • sip proxy ip • sip proxy port • sip registrar ip • sip registrar port.
Parameter sip proxy ip Configurable through the 480i's Options List, the Vertical 480i web client or through the configuration files Description A SIP proxy is a server that makes and forwards requests generated by the 480i to the targeted user. This parameter’s IP address will be the address of the proxy server that the 480i will use to send all SIP requests to. Format Default Value Range Example IP address 0.0.0.0 N/A sip proxy ip: 192.168.0.
Parameter sip digit timeout Description Configurable through the configuration files only Represents the time in seconds to configure the timeout between consecutive key presses. Format Default Value Range Example Integer 4 Not Applicable sip digit timeout: 6 Parameter sip registration period Description Configurable only through the configuration files. Format Default Value Range Example The time in seconds that the 480i should use to send reregistration requests to the registrar.
Parameter sip lineN mode Configurable through the configuration files only Description Format Shared call appearance (0:private/1:shared). (N=sip line number 1-9) integer Default Value 0 Range 0~2 (0: generic, 1:BroadSoft shared call appearance, 2: enables Nortel MCS conferencing support on the IP phone) Example sip lineN mode: 0 Parameter sip lineN password Configurable through the configuration files.
Parameter sip lineN screen name Configurable through the configuration files. Configurations done through the 480i's Options List or the Vertical 480i web client affect the first line only. Description This is used to display text on the screen of the phone. You may want to set this parameter to display the phone user's name.
Parameter sip use basic codecs Description Configurable through the configuration files only Format This parameter is used to reduce the codec list size specified in the SDP portion of the SIP INVITE packet. This increases compatibility with other vendor products that have a limit to the length of the codec list they are able to parse. This parameter overrides the sip customized codec parameter.
Parameter sip dial plan Configurable through the configuration files only Description Format The regular expression used to configure the local dial plan. Where ‘X ‘ is a digit; ‘*’ is the literal * present on the dialpad, and ‘#’ is the literal # present on the dialpad. All values must be within quotation marks. To configure the phone to use the server-side dial plan, enter “X+”. string Default Value "X+#" Range n/a Example sip dial plan: [01]XXX|[2-8]XXXX|91XXXXXXXXXX|X+.
SIP Intercom Parameters The following 3 parameters are used to configure the Intercom button functioning on the 480i. Intercom calls can be implemented either locally from the phone, or through the SIP server. If your server has a supported intercom feature, select the server-side implementation.
Setting parameters – Softkey Settings: Softkey Settings: This section describes the softkey parameters that can be configured on the 480i phone. There are twenty softkeys that can be configured. These parameters can be configured either from the aastra.cfg or the .cfg file, depending upon whether you wish the settings to be server wide (aastra.cfg) or phone-specific (.cfg). Softkeys can be configured as additional call/line appearances, speed dials, dnd, empty or flash.
Value Character 1-9*# , E Meaning Same meaning as the keypad keys 500ms pause On-hook Softkey Positioning: Softkeys are positioned from the top left of the phone, down, and then from the top right, down, on each screen. They are displayed in the order that they are numbered, from softkey 1 to softkey 20. If more than six softkeys are configured, a ‘More’ softkey will automatically be created for the sixth key, allowing you to access the next screen group of softkeys.
Outgoing State __Dial __ __ __ __ __ In the outgoing state, the first key displayed on the screen will be a Dial softkey, used to dial your number after entering it (if Live Dialpad is off). To manipulate softkey positioning, ‘empty’ softkeys can be inserted in one or more states. The ‘empty’ softkey allows you to skip over a softkey position, to control the order that softkeys are positioned on the phone. Softkey Parameters NOTE: Softkey parameters are case-sensitive.
Parameter softkeyN value Description Format Default Value Range Examples Parameter softkeyN states Description Format Default Value Range Examples Configurable through the configuration files only If the softkey is of type, line then value should be the line number that this soft key represents, from 5 up to 9 (1-4 are already hardcoded as the L1, L2, L3 and L4 hard key line/call appearances). If the softkey is of type, speeddial then value should be the number to speed dial.
Parameter map conf key to Description Configurable through the configuration files only maps the conference key to a custom defined value Format string Default Value Range Any alphanumeric string, except “#”, “””, less than 10 characters Examples map conf key to: "!,a,,,b,,,#" map conf key to: "1234#,,,!5" map conf key to: "!,5" (note: the flash(!) DTMF is sent in the connected state only) 38 SIP 480i IP Phone Admin Guide
5. Press Firmware Upgrade The 480i phone uses TFTP to download files and upgrade its firmware. A TFTP server should host the firmware and other related configuration files. The TFTP server should be ready and be able to accept connections anonymously (without a requirement for a user name and password). See Appendix C for information on setting up a TFTP server.
Figure 1 Figure 2 40 SIP 480i IP Phone Admin Guide
Troubleshooting This section describes solutions to some most commonly occurring problems. Why does my phone display “Application missing”? If you have experienced networking issues while the phone was downloading the application from the TFTP server, it is possible that the phone can no longer retrieve the required firmware file.
Why does my phone display the “No Service” message? 6. Press the Cancel softkey to cancel the operation. How to reset a user’s password? The phone willl display the “No Service” message if the SIP settings have not been set up correctly. Check that the SIP settings are correct in the phone. If using the configuration files, this could be a formatting or syntax error.
Appendix A: Sample Configuration Files This section consists of the sample configuration files necessary to configure the 480i IP Phones. The general format is similar to configuration files used by several Unix-based programs. Any text following a number sign (#) on a line is considered to be a comment, unless the # is contained within double-quotes. Currently, Boolean fields use 0 for false and 1 for true. aastra.
#---------------------------------------------------------------------# # DHCP Setting ============ dhcp: 1 # DHCP enabled. # # # DHCP: 0 = false, means DHCP is disabled. 1 = true, means DHCP is enabled. # # # # # Notes: If DHCP is disabled, the following network settings will have to be configured manually either through the configuration files, the Options List in the phone, or the Web Client: IP Address (of the phone), Subnet Mask, Gateway, DNS, and TFTP Server.
#---------------------------------------------------------------------# # SIP Registrar and Proxy Server Settings ======================================= sip proxy ip: # IP of proxy server. # This should match the IP Address or FQDN # of the TeleVantage SIP Span sip proxy port: 5060 # 5060 is set by default. If FQDN is used, # set the sip proxy port to 0 (zero). sip registrar ip: # IP of registrar.
#---------------------------------------------------------------------# # Softkey Settings (Vertical 480i) ================================ # # Softkeys can be set either server wide through the “aastra.cfg” file or unique to each phone through the “.cfg” file. # # # # # # # # Notes: Currently, there are a maximum of 20 user definable softkeys that can be configured on the 480i phone.
# # # # # Notes: If the softkey state information is not defined for a softkey, the phone will assume the softkey is to be positioned in the Idle State menu. Some softkeys are automatically added for certain states.
#---------------------------------------------------------------------# # Example Softkey Speed Dials =========================== # # # VERTICAL NOTE: Softkeys have been preconfigured with options that will work specifically with TeleVantage # # Idle State Softkeys: -------------------- softkey1 type: speeddial softkey1 label: "VoiceMail" softkey1 value: voicemail softkey2 type: speeddial softkey2 label: "DialByName" softkey2 value: *93 softkey3 type: speeddial softkey3 label: "ReturnCall" softkey3 va
# # Connected State Softkeys: ------------------------- softkey11 type: flash softkey11 label: "Flash" softkey11 value: flash #---------------------------------------------------------------------# # Programmable Key Settings (Vertical 9133i and 9112i) ==================================================== # # Programmable keys can be set either server wide or unique to each phone. # # # # Notes: The maximum number of programmable keys that configured are 2 on the 9112i IP phone and 7 on the phone.
#---------------------------------------------------------------------# # SIP Codec Settings ================== sip use basic codecs:1 # sip customized codec: payload=0;ptime=20;silsupp=on, # payload=8;ptime=20;silsupp=on, # payload=18;ptime=20;silsupp=on # sip use basic codecs # # # Using this parameter, phone will only use # pcma, pcmu and G729 1 = true, use only pcmu, pcma, g729 0 = false, use all supported codecs # sip customized codec # This parameter can be used to select one # or more codecs as
# # # # # The conference key is remapped as a speed dial that will allow the user to set up a conference by doing the following: - set up one or more calls - press Conf (dials speed dial) - server bridges calls into conference map conf key to: "!,5" # # # # # # # Allow the use of the intercom key; Three parameters needed to be set.
.cfg # # Vertical SIP Phone Sample Configuration File ============================================ # # # Date: September 27, 2005 File: Sample “.cfg” file For Models: Vertical 480i, Vertical 9133i and Vertical 9112i # # # # # # Notes: The general format used here is similar to configuration files used by several UNIX-based programs.
#---------------------------------------------------------------------# # Network Settings ================ # # For Network settings please refer to the sample “aastra.cfg” file. #---------------------------------------------------------------------# # Line Settings ============= # # Lines should be set in the .cfg file since these settings are unique to each phone. # # # # Notes: Setting parameters for line 1 configures the 1st line on the 480i, 9133i and the one line on the 9112i.
# # # # # # # # # # # # # Example Softkey Speed Dials --------------------------For the default softkey speed dials, please refer to the sample “aastra.cfg” file. Example User Specific Softkeys -----------------------------Note: On Vertical 480i IP phones, softkeys 1 – 11 are predefined with TeleVantage system functions. Please refer to the sample “aastra.cfg” file for details.
# # # # # Example User Specific Program Keys ---------------------------------Note: On Vertical 9133i and 9112i IP phones, program key 1 is predefined as a Flash key. Please refer to the sample “aastra.cfg” file for details.
Appendix B: TFTP Server Set-up There are a number of TFTP servers available. PumpKIN is one of such TFTP servers. Use the keywords “pumpkin TFTP server” on Google and you should get the web site where you can download the software from. Installing PumpKIN is straightforward. To configure the directory from where you would be serving the files, click on the Options button on PumpKIN’s main window as shown in the following figure.
Appendix C: Time Zone Names and Corresponding Codes Time Zone Name Time Zone Code Location AD-Andorra CET Europe AG-Antigua AST America AI-Anguilla AST America AL-Tirane CET Europe AN-Curacao AST America AR-Buenos Aires ART America AS-Pago Pago BST Pacific AT-Vienna CET Europe AU-Lord Howe LHS Australia AU-Tasmania EST Australia AU-Melbourne EST Australia AU-Sydney EST Australia AU-Broken Hill CST Australia AU-Brisbane EST Australia AU-Lindeman EST Australia A
Time Zone Name Time Zone Code Location BR-Porto Velho AMT America BR-Boa Vista AMT America BR-Manaus AMT America BR-Eirunepe ACT America BR-Rio Branco ACT America BS-Nassau EST America BY-Minsk EET Europe BZ-Belize CST America CA-Newfoundland NST America CA-Atlantic AST America CA-Eastern EST America CA-Saskatchewan EST America CA-Central CST America CA-Mountain MST America CA-Pacific PST America CA-Yukon PST America CH-Zurich CET Europe CK-Rarotonga CK
Time Zone Name Time Zone Code Location FO-Faeroe WET Atlantic FR-Paris CET Europe GB-London GMT Europe GB-Belfast GMT Europe GD-Grenada AST America GF-Cayenne GFT America GI-Gibraltar CET Europe GP-Guadeloupe AST America GR-Athens EET Europe GS-South Georgia GST Atlantic GT-Guatemala CST America GU-Guam CST Pacific GY-Guyana GYT America HK-Hong Kong HKS Asia HN-Tegucigalpa CST America HR-Zagreb CET Europe HT-Port-au-Prince EST America HU-Budapest CET E
Time Zone Name Time Zone Code Location MX-Cancun CST America MX-Merida CST America MX-Monterrey CST America MX-Mazatlan MST America MX-Chihuahua MST America MX-Hermosillo MST America MX-Tijuana PST America NI-Managua CST America NL-Amsterdam CET Europe NO-Oslo CET Europe NR-Nauru NRT Pacific NU-Niue NUT Pacific NZ-Auckland NZS Pacific NZ-Chatham CHA Pacific PA-Panama EST America PE-Lima PES America PL-Warsaw CET Europe PR-Puerto Rico AST America PT-Li
Time Zone Name Time Zone Code Location RU-Anadyr ANA Asia SA-Saudi Arabia AST Asia SE-Stockholm CET Europe SG-Singapore SGT Asia SI-Ljubljana CET Europe SK-Bratislava CET Europe SM-San Marino CET Europe SR-Paramaribo SRT America SV-El Salvador CST America TR-Istanbul EET Europe TT-Port of Spain AST America TW-Taipei CST Asia UA-Kiev EET Europe US-Eastern EST America US-Central CST America US-Mountain MST America US-Pacific PST America US-Alaska AKS Ame
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Warranty Repair Services Should the set fail during the warranty period; In North America, please call: 1-800-574-1611 for further information. Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase. After Warranty Service Aastra Telecom offers ongoing repair and support for this product.
Configuration File Index admin password, 14 alternate tftp server, 13 audio mode, 10 date, 20 default gateway, 12 dhcp, 11 dns1, 12 dns2, 12 domain name, 14 dst end day, 24 dst end hour, 24 dst end month, 23 dst end relative date, 23 dst end week, 24 dst minutes, 21 dst start day, 22 dst start hour, 23 dst start month, 22 dst start relative date, 21 dst start week, 22 firmware file name, 15 headset mic volume, 10 ip, 11 language, 11 live dialpad, 10, 31, 37 map conf key to, 37 map redial key to, 37 priority