telemanuals.
This reference manual applies to the following system and telephone models: System Models: • DXP systems with software 12A and later. • DXP Plus systems with software 12A and later. • FX Series with software 12A and later. Telephone Models: • Impact 8012S-** Rev. A and later. • Impact 8024S-** Rev. A and later. • Impact SCS 8324S-** Rev. A and later. • Impact SCS 8312S-** Rev. A and later. • Impact SCS 8324F-** Rev. A and later.
telemanuals.com GCA70–250 Contents Contents 1 Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . 1–1 1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 1.3 Understanding The Display Abbreviations. . . . . . . . . . . . 1–8 1.4 Knowing Your Speakerphone’s Functions . . . . . . . . . . . 1–12 1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1–14 1.
telemanuals.com Contents GCA70–250 4 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Handling Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.4 Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4–1 4–4 4–5 4–6 5 Transferring Calls . . .
telemanuals.com GCA70–250 Contents 7.19 Using Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . 7.20 Using The Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . 7.21 Using The Tracker Paging System . . . . . . . . . . . . . . . . . 7.22 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . 7.23 Call Forward Outside System . . . . . . . . . . . . . . . . . . . . . 7.24 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents GCA70–250 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone . . . . . . . . . . . . . 10.12 Using The Overflow Transfer . . . . . . . . . . . . . . . . . . . . 10.13 Using The Digital Voice Announce Option . . . . . . . . . 10.14 Using The Special Attendant Buttons . . . . . . . . . . . . . . 10.15 Viewing The System Status Log. . . . . . . . . . . . . . . . . . 10.16 Operating Your Telephone With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . .
telemanuals.com GCA70–250 1 1.1 Introducing The LCD Speakerphone Introducing The LCD Speakerphone Using This Guide This user’s guide describes your LCD speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows: 1.2 Using Your Speakerphone 1.3 Understanding the Display Abbreviations 1.4 Knowing Your Speakerphone’s Functions 1.
Introducing The LCD Speakerphone 8 GCA70–250 Sending And Receiving Non-Verbal Messages You can program many of the buttons on your telephone to enhance the unit’s versatility and usability.
GCA70–250 1.2 Introducing The LCD Speakerphone Using Your Speakerphone When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Introducing The LCD Speakerphone GCA70–250 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again. 1.2.
GCA70–250 Introducing The LCD Speakerphone • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. • In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.
Introducing The LCD Speakerphone GCA70–250 LCD Alphanumeric Display SCS02 Handset Interactive Buttons (NOT programmable) Programmable Buttons Intercom Button* Telephone Speaker Message Waiting Light* 1 Dialpad ABC 2 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 Shift Button* 3 DEF MESSAGE TAP Button* SHIFT TAP Transfer/Conference Button* Speaker Button* TRNS/CONF SPEAKER # MUTE R HOLD Mute Button* Hold Button* Volume Up Microphone Opening Volume Down Connectors On Bottom Of
GCA70–250 Introducing The LCD Speakerphone LCD Alphanumeric Display AW700A Handset Interactive Buttons (NOT programmable) Programmable Buttons Volume Up Keypad TAP Button R 1 Transfer/ Conference Button QZ Volume Down Shift Button Mute Button 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0 OPER # Message Waiting Light TRNS/CNF HOLD TAP INTERCOM SHIFT SPEAKER Hold Button MUTE Speaker Button Connectors On Bottom Of Telephone Intercom Button Microphone Opening Line Cord Optional Hea
telemanuals.com Introducing The LCD Speakerphone 1.3 GCA70–250 Understanding The Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Stores a button that enables account code entry. ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times. ALL All Calls Forward Route all of your calls to a different station location.
GCA70–250 Abbreviation Introducing The LCD Speakerphone Feature Definition CALLBK I Will Call Back Respond to a SOHVA call with a non-verbal message. CLEAR Clear Features Stores a button that clears a currently active or engaged feature. CLR Clear Cancels a call forward condition. CONF Conference Establishes a conference. DARK Dark (contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your LCD screen.
Introducing The LCD Speakerphone Abbreviation GCA70–250 Feature Definition MSG Message Turns on message waiting light at another station. MUSIC Background Music Turn on the background music at your station. When chosen as a feature, stores a button that enables the function. NEXT Next Display Shows the next display. NoANS No Answer/Forward Forwards calls that ring at your station but receive no answer. OPTIONS Options Selects interactive button features.
GCA70–250 Abbreviation Introducing The LCD Speakerphone Feature Definition SAVE Save Number Permanently saves last number you dialed. When chosen as a feature, stores a button that provides the function. SDIAL Speed Dial Programs a number for one-button calling. SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding.
telemanuals.com Introducing The LCD Speakerphone 1.4 GCA70–250 Knowing Your Speakerphone’s Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.
GCA70–250 Introducing The LCD Speakerphone Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button • Keeps the person on the line from hearing your conversation Programmable Buttons And Associated Status Lights • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) • Indicate which lines are either in use, ringing, or on hold Shift Button • Allows y
Introducing The LCD Speakerphone GCA70–250 Transfer/Conference Button • Transfers calls • Sets up conference calls Volume Control • Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode 1.5 Understanding What the Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Next to a Direct Station Select (DSS) button: • Steady red = station is in use. • Flashing red = station is receiving a call.
GCA70–250 Introducing The LCD Speakerphone Next to an intercom button: • Steady green with a quick flash = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you. Above the HOLD button: • Fast flashing red = message awaits pick up. • Winking green with repetitive off periods = a line is on hold at your station.
Introducing The LCD Speakerphone 1.6 GCA70–250 Adjusting The Telephone Pedestal (Models 8312S, 8324S, and 8324F only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. • To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2.
telemanuals.com GCA70–250 2 Answering Calls Answering Calls NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.” 2.1 Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light.
Answering Calls GCA70–250 • After you have answered an outside call at your station, your LCD will display HOLD, TRANS, and CONF: 1. Press HOLD to place the call on hold at your station, —OR— press TRANS to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, —OR— press CONF to initiate a conference call. 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another.
GCA70–250 2.3 Answering Calls Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.
telemanuals.com Answering Calls 2.4 GCA70–250 Answering Night-Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone.
GCA70–250 2.5 Answering Calls Making A Call Pick-Up The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number. • To answer a call that is ringing within your group, 1. Press INTERCOM. 2. Dial # 4. 3. Speak toward telephone to answer call.
Answering Calls 2.6 GCA70–250 Responding To A Subdued Off-Hook Voice Announcement Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
telemanuals.com GCA70–250 3 3.1 Making Calls Making Calls Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset. • To dial an outside number manually, 1.
Making Calls 3.2 GCA70–250 Dialing Automatically This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section.
GCA70–250 3.3 Making Calls Using Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number. • To use Dial By Name, 1. Press OPTIONS to enter the dial by name menu. 2. From the dial by name menu, Press INT button for intercom calling. —OR— Press EXT for speed dial calling. 3.
Making Calls 3.4 GCA70–250 Redialing A Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers. You can permanently save the first 16 digits of the last manually dialed number for later redial by using the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed.
GCA70–250 Making Calls 3.4.2 Using The Automatic Redial Feature If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).
Making Calls GCA70–250 • To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue. 1. While your telephone is in the process of dialing a number, press the ARDL button or the AUTOMATIC REDIAL button twice.
telemanuals.com GCA70–250 Making Calls 3.4.3 Storing Numbers For Redial • To permanently store a number you’ve just dialed, 1. Press SAVE. 2. Select unused programmable button location. 3. Press SPEAKER. • To permanently store a number you’ve just dialed (alternate method), 1. Dial number. 2. Press preprogrammed SAVED NUMBER REDIAL button. • To dial the saved number, 1. Press SPEAKER or lift handset. 2. Press button where number is saved, —OR— press SAVE NUMBER REDIAL button.
Making Calls 3.5 GCA70–250 Using Line Groups Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use. • If your system has line groups, access them as follows: 1. Press INTERCOM. 2.
GCA70–250 Making Calls 3.6 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line. • To queue for a line group, 1. Press INTERCOM. 2. Dial the line group access code. 3. Hear busy tone. 4. Dial ✳ 6. • If you have line appearance for a particular line and wish to queue for it, 1.
Making Calls 3.7 GCA70–250 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling.
GCA70–250 3.8 Making Calls Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. • To camp on at any busy station, 1. Press CAMP. 2. Your telephone immediately hangs up.
Making Calls 3.9 GCA70–250 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answer, 1. Press CALLBK button. Callback will occur after any activity is initiated at dialed station.
GCA70–250 Making Calls • To answer a call-waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3. Lift handset to answer call. You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller. 3.
Making Calls GCA70–250 3.12 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone. • Make a SOHVA announcement using the SOHVA button as follows: 1. Make intercom call and hear busy tone.
telemanuals.com GCA70–250 4 4.1 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. With an exclusive hold condition, you or another user must pick up the held call at your telephone; no other telephone has access to it.
Placing Calls On Hold GCA70–250 • To place a call on hold, 1. Press HOLD. • To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TAP. NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. • To place a call on exclusive hold, 1. Press HOLD twice. • To retrieve exclusive hold, 1.
GCA70–250 Placing Calls On Hold • To retrieve a held call at another station, 1. Press INTERCOM. 2. Dial #90. 3. Dial extension number of station to receive held call. 4. Answer call. Often, you will have more than one call on hold at your station.
Placing Calls On Hold 4.2 GCA70–250 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall period (you will hear four short tone bursts at 12-second intervals).
GCA70–250 4.3 Placing Calls On Hold Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).
Placing Calls On Hold 4.4 GCA70–250 Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated. • To answer a park recall, 1. Press ANS. The call will then connect to your station. • To place a park recall on hold at your station, 1. Press HOLD.
telemanuals.com GCA70–250 5 5.1 Transferring Calls Transferring Calls Transferring Calls—Screened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
Transferring Calls GCA70–250 • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECON to reconnect the call to your station. 2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits. 3. Press MSG to leave a message-waiting indication at the called station. • If the intercom party does not answer their telephone when ringing, take one of the following steps: 1.
GCA70–250 5.2 Transferring Calls Transferring Calls—Unscreened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.
Transferring Calls 5.3 GCA70–250 Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station). This feature is useful for transferring calls to people who need to work in a handsfree mode.
GCA70–250 5.4 Transferring Calls Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location. • To do a quick screened transfer, 1. Answer call. 2. Dial intercom number for transfer location. 3.
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telemanuals.com GCA70–250 6 6.1 Conferencing Calls Conferencing Calls Conferencing Telephones Together When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
Conferencing Calls GCA70–250 • To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference. • To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1.
telemanuals.com GCA70–250 7 7.1 Using The Other Telephone Features Using The Other Telephone Features Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. • To adjust the display contrast, 1. Press OPTIONS. 2. Press NEXT until the DISP option appears. 3. Press DISP. Your display will read “Contrast Level”. 4. Press LIGHT or DARK once for each degree of change desired. 5. Press SPEAKER to end. 7.
Using The Other Telephone Features GCA70–250 • To un-block voice-announced calls, 1. Press OPTIONS. 2. Press VAB. 3. Press OFF. 4. Press SPEAKER to end. 7.3 Displaying Status Of Busy Lines and Stations (Busy Button Inquiry) You can use this installer-provided feature to identify the station that is busy on a line or the line on which a station is busy. The system presents the station or line information on your display for 10 seconds after you request it.
GCA70–250 7.4 Using The Other Telephone Features Displaying Button Functions (Button Query) You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature. • To button query your telephone, 1. Press OPTIONS. 2. Press NEXT five times until the QUERY option appears. 3. Press QUERY. 4. Press the button in question. 5.
Using The Other Telephone Features 7.6 GCA70–250 Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers. *System must be activated through installer programming to accept account codes.
GCA70–250 Using The Other Telephone Features 7.7 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using.
Using The Other Telephone Features GCA70–250 • To unlock your telephone, 1. Press LOCK. 2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). 7.8 Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls.
GCA70–250 Using The Other Telephone Features • To cancel call forwarding, 1. Press OPTIONS. 2. Press NEXT until the CFWD option appears. 3. Press CFWD. 4. Press CLR to disable call forwarding. 5. Press SPEAKER to end. 7.9 Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your LCD speakerphone while you have the handset lifted if you wish.
Using The Other Telephone Features GCA70–250 7.10 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used).
GCA70–250 Using The Other Telephone Features 7.11 Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. • To monitor another station at any time, 1. Press INTERCOM. 2. Dial # 0 3. 3.
telemanuals.com Using The Other Telephone Features GCA70–250 7.12 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button. The MUTE button light turns on when you press it and turns off when you press it again.
GCA70–250 Using The Other Telephone Features • To send a paging announcement, 1. Lift handset. 2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default mode, zone 1 (code 70) provides an all-call function), —OR— press a preprogrammed PAGE button. 3. Make announcement. 4. Remain on line if awaiting a reply (known as a meet-me page), —OR— hang up handset. At times other telephone users may page you with instructions to meet them on line. This is known as a meet-me page.
Using The Other Telephone Features GCA70–250 7.14 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed. Generally, callers cannot override this feature. They hear two quick tone bursts every two seconds when they call a telephone that is set to the do not disturb mode.
GCA70–250 Using The Other Telephone Features 7.15 Setting The Volume Control The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. You can either press and hold down the VOLUME UP or VOLUME DOWN button to automatically step through the volume levels for each mode, or you can press the switch once for each change in volume you desire.
Using The Other Telephone Features GCA70–250 • There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. • There are at least eight handset loudness levels that you can set for the current call as follows: 1. While on a call and in handset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire.
GCA70–250 Using The Other Telephone Features • To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN button to adjust loudness. 4. Dial ✳✳ 7 or press a preprogrammed SAVE button to hold the loudness at the last setting for all future calls (until you change the default again). 5.
Using The Other Telephone Features GCA70–250 7.17 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call.
GCA70–250 Using The Other Telephone Features • To turn the music off, 1. Press OPTIONS. 2. Press MUSIC. 3. Press CLR. 4. Press SPEAKER to end (the SPEAKER light turns off when background music is off). 7.19 Using Direct Inward System Access (DISA) This feature allows you to call into the digital communications system from an external telephone.
Using The Other Telephone Features GCA70–250 NOTE: DISA is not recommended for use on loop start lines without disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided.
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Using The Other Telephone Features GCA70–250 7.20 Using The Auxiliary Jack NOTE: Only the 8024S telephone has an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. You or your system installer can connect any one of these auxiliary devices as you need them.
GCA70–250 Using The Other Telephone Features • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. Press OPTIONS. 2. Press NEXT until the FEAT option appears. 3. Press FEAT. 4. Press NEXT until the APAGE or ARECD options appear. 5. Press APAGE or ARECD to choose pager or recorder, —OR— press NEXT until the ARING or HDSET options appear. 6. Press ARING or HDSET to choose external ringer or headset. 7.
Using The Other Telephone Features GCA70–250 7.21 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
telemanuals.com GCA70–250 Using The Other Telephone Features • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. Answer call and press TRANS. 2. Dial extension number. 3. If the called station does not answer or is busy, press TRACK. 4. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted). 5. Press SPEAKER button to end.
Using The Other Telephone Features GCA70–250 7.22 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
GCA70–250 Using The Other Telephone Features 6. Press TAP button to rejoin the transferred call. 7. After rejoining the conference, press # to place the call on hold again (creating another unattended conference) or hang up to terminate the call. * You can eliminate this step if the installer has configured your system for quick transfer and you are accessing the E & M line with a group access code.
Using The Other Telephone Features GCA70–250 • To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). • To rejoin an unsupervised conference between two outside lines, 1. Press TAP. NOTE: Conference volume levels depend upon the quality of the external lines. 7.
GCA70–250 Using The Other Telephone Features • To deactivate CFOS, 1. Press CFOS interactive button, —OR— press CFOS preprogrammed button or press INTERCOM and dial ✳ 56. • To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.
Using The Other Telephone Features GCA70–250 7.24 Mark Problem Line Your programmer can arrange the system so that you can mark a line that is not functioning properly. You do this by pressing a pre-programmed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed to prevent this from happening).
GCA70–250 Using The Other Telephone Features 7.25 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. • To maintain the extension number and programming features from the old location, 1. Connect the telephone line cord to the new jack. 2.
Using The Other Telephone Features GCA70–250 7.26 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using.
GCA70–250 Using The Other Telephone Features 7.27 Using The Caller ID Feature The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD. The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the CID light on your telephone to flash.
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telemanuals.com GCA70–250 8 8.1 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Message Waiting Light and Messaging If the system installer designates your LCD speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.
Sending And Receiving Non-Verbal Messages GCA70–250 • To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial # 3. 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off. • To turn off the message-waiting light during message-delivering conversation, 1. Press INTERCOM once if off-hook, twice if on-hook. NOTE: Only the person who sent the message and the person receiving the message can turn the indicator off.
GCA70–250 8.2 Sending And Receiving Non-Verbal Messages Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page. • To turn on a message from your telephone, 1. Press INTERCOM, then dial ✳ 0 2. 2.
Sending And Receiving Non-Verbal Messages LCD MESSAGE LIST (Write the attendant supplied messages here.
GCA70–250 8.3 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
Sending And Receiving Non-Verbal Messages GCA70–250 • To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (I Will Call Back, for example) to the calling telephone, —OR— while still on the call, press the scrolling RESPONSE MESSAGE button to scroll through the system-supplied messages. 3.
telemanuals.com GCA70–250 9 9.1 Programming Your Telephone Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two buttons, • store and dial intercom numbers of frequently called telephones, • store frequently used feature codes.
Programming Your Telephone GCA70–250 Speed Dial Numbers (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 10 9 – 2 LCD Speakerphone Reference Manual
GCA70–250 9.2 Programming Your Telephone Storing Speed Dial Numbers • To store an outside number as a speed dial number, follow the display prompts and proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press OPTIONS. 2. Press NEXT until SDIAL option appears. 3. Press SDIAL to choose speed dial programming. 4.
Programming Your Telephone 9.3 GCA70–250 Storing DSS Numbers • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press OPTIONS. 2. Press NEXT until the DSS option appears. 3. Press DSS. 4. Press programmable button to choose DSS location. 5. Dial extension number. 6. Press next location button and store next DSS number. 7. Repeat the previous step until all DSS numbers are stored, —OR— press EXIT. 8.
GCA70–250 9.4 Programming Your Telephone Using The Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page). Account Code Button (ACCT)—allows you to enter an account code for call record purposes. Auxiliary Pager (APAGE)—selects external pager operation through the auxiliary jack.
Programming Your Telephone GCA70–250 • To create a feature access button, 1. Press OPTIONS. 2. Press NEXT until the FEAT option appears. 3. Press FEAT. 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the buttons below the current display to choose desired selection. 6. Respond to any menu prompts associated with feature (such as all-call or zone 1 to 9 for PAGE). 7. Press programmable button for storage location. 8. Press FEAT again to program the next feature. 9.
GCA70–250 9.5 Programming Your Telephone Storing The Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer.
Programming Your Telephone GCA70–250 You may save as many different fixed RESPONSE MESSAGE buttons as you need. • To store a fixed RESPONSE MESSAGE button, 1. Press INTERCOM. 2. Dial ✳ ✳ 6. 3. Press programmable button for RESPONSE MESSAGE button location. 4. Dial message number (01-30) from list of messages. 5. Press # to save programming. 6. Press SPEAKER to end. 7. Label button location. NOTE: Your system installer can also program response messages. 9.
GCA70–250 9.7 Programming Your Telephone Setting A Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events (a daily 10:00 meeting or a daily conference call, for example) or occasional events (classroom training, appointments, etc.). When an alert sounds at the set time, you will hear four short tone bursts, which will continue until acted upon.
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telemanuals.com GCA70–250 10 10.1 Using The Attendant Features Using The Attendant Features Creating The LCD Messages System users send and receive non-verbal messages for display on their LCD speakerphones. Users send these messages so that callers will know their status. LCD messages are either those that the DXP system provides or those that you create. The system provides five messages; you can add up 25 customized messages.
Using The Attendant Features GCA70–250 Example: Create the LCD message “TAKE MESSAGE” and program it into message location number 3. 1. Press INTERCOM, dial ✳ # 0 ✳ 1 2. 2. Dial 0 3 #. 3. Dial code numbers for message. 81 21 52 32 T A K E 12 61 32 73 73 21 41 32 M E S S A G E 4. Dial # and press SPEAKER to end.
GCA70–250 Character A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Using The Attendant Features Letter Code Table For LCD Messages Code Character Code Character 21 a 24 SPACE 22 b 25 ; 23 c 26 / 31 d 34 “ 32 e 35 .
Using The Attendant Features GCA70–250 LCD Message List Msg. Message Text — Sample 01* Back at 02* Call 03* Ask them to hold 04* Take a message 05* I will call back Letter Codes 73 24 64 74 56 35 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 * System generated message—you can store a custom message in its place as needed.
GCA70–250 10.2 Using The Attendant Features Disabling A Station You can disable a station and make it unavailable for system use if it becomes unusable for some reason. • To disable a station, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 5 2. 3. Dial station number as follows to choose station, dial 1001–1480 for stations 1–480. 4. Press # to disable the station (LCD speakerphone displays a ✳ to indicate it is disabled). 5. Press SPEAKER to end. • To re-enable station, 1. Repeat the previous procedure.
Using The Attendant Features 10.3 GCA70–250 Disabling A Telephone Line You can disable a line and make it unavailable for system use if it becomes unusable for some reason. • To disable a line, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 3 2. 3. Dial code as follows to choose line: • dial 1#–99# for lines 1–99, • dial 100–128 for lines 100–128. NOTE: If the desired line code is less than three digits, you must dial # once after you dial the line code. For example, dial 1# for line 1 or 19# for line 19. 4.
GCA70–250 10.4 Using The Attendant Features Enabling Or Disabling Message Waiting You can enable or disable the message-waiting feature that was assigned to a user through their class of service (COS) programming. • Disable a user’s message-waiting feature, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 4 1 7. 3. Dial the user’s COS number. 4. Dial # to disable the user’s message waiting feature. 5. Press SPEAKER to end. • To re-enable the message-waiting feature for the originally assigned user, 1.
Using The Attendant Features 10.5 GCA70–250 Naming The System Telephones You can assign a name that is either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s display. You can compose a valid name from any alpha-numeric character; however, the first character of a display name must be an alphabetic character. Typical names could be SRVC, MKTG 1, K SMITH.
GCA70–250 Character A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Using The Attendant Features 21 22 23 31 32 33 41 42 43 51 52 53 61 62 63 71 11 72 73 81 82 83 91 92 93 13 Letter Code Table For LCD Messages Code Character Code Character a 24 SPACE b 25 ; c 26 / d 34 “ e 35 .
Using The Attendant Features GCA70–250 Station Name Record Sheet (Copy this sheet if you need more record space.) Ext.
telemanuals.com GCA70–250 Using The Attendant Features Station Name Record Sheet (Copy this sheet if you need more record space.) Ext.
Using The Attendant Features 10.6 GCA70–250 Naming The Telephone Lines You can assign names to lines to aid users in identifying the proper line to use. A line name can be up to seven letters in length and will show up in the user’s display. • Name the system telephones as follows: 1. Use letter code table (page 10–13) to compose names for all lines requiring them (up to seven letters per name are allowed) and record the names on the line name record (page 10–14). 2. Press INTERCOM. 3. Dial ✳ # 0 ✳3 3.
GCA70–250 Character A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Using The Attendant Features 21 22 23 31 32 33 41 42 43 51 52 53 61 62 63 71 11 72 73 81 82 83 91 92 93 13 Letter Code Table For LCD Messages Code Character Code Character a 24 SPACE b 25 ; c 26 / d 34 “ e 35 .
Using The Attendant Features GCA70–250 Line Name Record Sheet (Copy this sheet if you need more record space.
GCA70–250 10.7 Using The Attendant Features Printing Station Message Detailed Accounting (SMDA) Reports The system collects detailed call activity data for all stations and makes this available to you in various SMDA reports printed on the system’s printer. The all records report includes all stored records and is not sorted by any particular group as are the station, line, and account reports. This report is arranged in chronological order.
Using The Attendant Features GCA70–250 • To obtain station reports with call information sorted by stations, 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 8 2. 3. Dial 2. 4. Enter station number, —OR— dial # for all stations. 5. Dial # to start printout. • To obtain line reports with call information sorted by lines, 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 8 2. 3. Dial 3. 4. Enter line number, —OR— dial # for all lines. 5. Dial # to start printout.
telemanuals.com GCA70–250 Using The Attendant Features • To obtain a printout of the automatic report (if programmed) regardless of time and date set by installer), 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 8 2. 3. Dial 6. 4. Dial # to print automatic report. • To delete past records from system memory (if allowed by system programming), 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 8 2. 3. Dial 7. 4. Dial # to delete past records. • To view number of free records, 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 8 2. 3. Dial 8.
Using The Attendant Features 10.8 GCA70–250 Setting The Night Transfer Of Ringing Mode You can enable an operating mode that automatically transfers all incoming calls to a particular telephone or group of telephones for answering. • To enable or disable the night transfer of ringing mode, 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 0 3. 3. Dial 1 to enable the feature, —OR— dial 2 to disable the feature. 4. Press SPEAKER to end.
GCA70–250 10.9 Using The Attendant Features Setting The System Clock The system clock provides a date and time for display at LCD speakerphones connected to the system. • To program the system clock for current date and time, 1. Press INTERCOM. 2. Dial ✳# 0 ✳ 0 1. 3. Dial two digits (01–12) for month. 4. Dial two digits (01–31) for day. 5. Dial two digits (00–99) for year. 6. Dial two digits (00–23) for hour. Example: 8:15 PM = 2015 (enter 20 for hour) 7. Dial two digits (00–59) for minute.
Using The Attendant Features GCA70–250 10.10 Storing The System Speed Dial Numbers You can store up to 500 system speed dial numbers at your attendant telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone. Distribute a list of these stored numbers to the system users. • To program system speed dial numbers, 1.
GCA70–250 Using The Attendant Features 8. Dial next storage location, store line choice and speed dial number, and press TRANSFER/CONFERENCE. 9. Repeat previous step until all numbers are stored. 10. Press SPEAKER to end. NOTE: On some earlier systems, the available system speed dial codes are ✳100–✳299 and ✳100–✳599. System Speed Dial Record Sheet (Copy this sheet if you need more record space.
Using The Attendant Features GCA70–250 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone The system installer can arrange for another telephone to serve as an alternate attendant location. You can transfer all calls that would ring at your telephone to this alternate attendant telephone whenever you wish to do so. • To choose an alternate attendant’s station to receive your forwarded calls, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 0 4. 3. Dial your station number, then press #. 4.
GCA70–250 Using The Attendant Features 10.12 Using The Overflow Transfer By using this feature during peak calling periods, calls that normally ring at your station will also ring at the overflow station. If the installer has programmed the OVERFLOW feature access button, you can press this button to select overflow transfer. You can either change the overflow station selected by the installer, or if none was selected, you can enter your own selection from your station.
Using The Attendant Features GCA70–250 10.13 Using The Digital Voice Announce Option The Digital Voice Announce (DVA) is an optional external device. It stores pre-recorded announcements and messages and plays them for incoming callers during their calls.
GCA70–250 Using The Attendant Features • To record a DVA message, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 0 6. 3. Dial 1. 4. Choose voice source, • dial 1 to speak message into handset, • dial 2 to play tape into music-on-hold jack, • dial 3 to play tape into background music jack. 5. Dial 10–43 to choose message type (see Table Of Messages on pages 164 and 165 for message type list). NOTE: As soon as you perform the next step, the two-minute timer starts running.
Using The Attendant Features GCA70–250 • To play a previously recorded DVA message, 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 06. 3. Dial 2. 4. Dial 10–43 to choose message type (see Table Of Messages on pages 10–28 and 10–29 for message type list). 5. Listen as system automatically plays the message for verification at your attendant station. 6. Press # to stop verification playback. 7. Dial 10–43 to choose next message type to hear. • To copy a previously recorded DVA message, 1. Press INTERCOM. 2.
telemanuals.com GCA70–250 Using The Attendant Features 5. Dial 937 to confirm delete, —OR— dial ✳ to deny delete. 6. Dial 10–43 to choose next message type to delete. • To completely erase all DVA messages (format the DVA), 1. Press INTERCOM. 2. Dial ✳ # 0 ✳ 0 6. 3. Dial 5. 4. Dial 1–192 to choose DVA port (your installer can identify the DVA ports for you if necessary). 5. Dial 937 to confirm formatting, —OR— dial ✳ to deny formatting. 6. Dial 1–192 to choose next DVA port to format.
Using The Attendant Features GCA70–250 Table Of DVA Messages Record DVA messages (types 10 through 25) here. (Copy this sheet if you need more record space.
GCA70–250 Using The Attendant Features Table Of DVA Messages Record DVA messages (types 26 through 43) here. (Copy this sheet if you need more record space.
Using The Attendant Features GCA70–250 10.14 Using The Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several special-purpose feature buttons to enhance call processing. These special-purpose buttons are described below: Alternate Button: When an attendant presses this button, all calls normally routed to his or her telephone are then routed to an alternate attendant’s telephone instead.
GCA70–250 Using The Attendant Features • To forward all calls to an alternate attendant, 1. Press the installer-programmed ALTERNATE button. If an alternate attendant is programmed, the light next to the ALTERNATE button will illuminate and the LCD will indicate the location of the alternate attendant. • To cancel the alternate mode, 1. Press the ALTERNATE button again. • To establish a conference between the attendant station, a held call, and an active call, 1.
Using The Attendant Features GCA70–250 • To determine how many calls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-programmed QUEUE button. The display will indicate how many calls are in the ring queue and the hold queue, respectively. The displayed information remains in the LCD window momentarily. NOTE: Hold recalls, transfer recalls and park recalls are counted in the ring queue and not the hold queue.
GCA70–250 Using The Attendant Features 10.15 Viewing The System Status Log The system status log gives you information about the status of your system. Status log entries include: system reset, parity (port number), (port number) removed, manual reset, and software reset. Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display. The light located next to the button serves as the SYSTEM STATUS light.
Using The Attendant Features GCA70–250 • To view the log, 1. Press the SYSTEM STATUS button (the button flashes red when the log contains entries). 2. Press the SYSTEM interactive button to display the most recent system status log entry, —OR— press T1 interactive button to display the most recent T1 log entry. 3. Press the INFO interactive button to display the time and date of the current entry. 4. Press the REV interactive button to display the previous entry. 5.
telemanuals.com GCA70–250 Using The Attendant Features 10.16 Operating Your Telephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
Using The Attendant Features 10.16.1 GCA70–250 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc.
GCA70–250 Troubleshooting Your Telephone 11 Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing. Your messaging is set. Press INTERCOM, then dial # 02 and hang up. HOLD light flashing with no line on hold. Another telephone has activated your message waiting light. Press INTERCOM and then press HOLD to retrieve message. This action will call party who activated light.
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telemanuals.com GCA70–250 Index Index A Section Access Codes, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4 Adjusting The Display Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . . . . . . . . 1–16 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
telemanuals.com Index GCA70–250 Calls, Diverting To Another Station . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Calls, Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Calls, Holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Calls, Making Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
telemanuals.com GCA70–250 Index E and M Tie Lines, Using. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24 F Feature Buttons, Storing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . . . . . . 1–3 G Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
telemanuals.com Index GCA70–250 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 Message Waiting Light, Lighting The . . . . . . . . . . . . . . . . . . . . . . 8–1 Messages, Creating LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1 Messages, Sending And Receiving Non-Verbal Messages . . . . . . 8–1 Messages, Sending LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3 Messages, Sending Response . . . . . . . . . . . . .
telemanuals.com GCA70–250 Index R Redial Feature, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6 Redial Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6 Redialing A Previously Dialed Number. . . . . . . . . . . . . . . . . . . . . 3–4 Redialing A Saved Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Redialing Last Dialed Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 Relocation, Automatic Set . . . . . .
telemanuals.com Index GCA70–250 Storing The Response Message Button . . . . . . . . . . . . . . . . . . . . . 9–7 Storing The System Speed Dial Numbers . . . . . . . . . . . . . . . . . 10–20 Switching The Dialing Mode Between Pulse And Tone . . . . . . . 7–16 System Status Log, Viewing The . . . . . . . . . . . . . . . . . . . . . . . . 10–33 Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . 3–14 Subdued Off-Hook Voice Announcement, Responding To . . . . . .
telemanuals.com GCA70–250 Index Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 V Viewing The System Status Log . . . . . . . . . . . . . . . . . . . . . . . . 10–33 Viewing The T1 status Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33 Voice Announce Calls, Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 Volume Control, Setting The .
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telemanuals.com GCA70–250 A Quick Reference Appendix A Quick Reference Guide This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Programming Your Telephone, describes a method to program these codes on your telephone at unused programmable buttons.
Quick Reference GCA70–250 Feature Enable Code Disable Code Button Mnemonic Call Forward, INTERCOM ✳ 54 INTERCOM # 5 FWDRA Ring-No Answer, + extension number All Calls Call Forward, INTERCOM ✳ 53 INTERCOM # 5 FWDRP Ring-No Answer, + extension number Personal Calls INTERCOM ✳ (91-99) PARK 1–9 Call Park, Pickup INTERCOM # 91-99 PARK 1-9 Call Park, Orbit 91-99 Call Pickup, Directed INTERCOM ✳ 4 + extension number DPKUP Call Pickup, Group INTERCOM # 4 GPKUP Clear Major Alarm Ring INTERCOM # 09
GCA70–250 Feature Quick Reference Enable Code Disable Code Button Mnemonic Line Group 1 INTERCOM 9 LNG01 Line Groups 2-11 INTERCOM 80-89 LNG02-11 Line Groups 12-16 INTERCOM 60-64 LNG 12-16 Line Pick Up From Any Station, Zones 1-4 INTERCOM 65-68 TAFS 1-4 Line Pick Up From Any Station, All Zones INTERCOM 69 TAFS✳ Meet-Me Answer Page INTERCOM 78 MMEPG Message Waiting INTERCOM ✳ 3 INTERCOM ✳ 3 + + extension number extension number Message Wait Retrieval #00 Night Transfer (Attendant
Quick Reference GCA70–250 Feature Enable Code Disable Code Button Mnemonic Personal Ringing Tones INTERCOM ✳✳ 4 + tone code (1-8) Redial Last Dialed Number # Remote Station Disable INTERCOM ✳ INTERCOM ✳ 05 + extension 05 + extension number number Response Message INTERCOM ✳✳ 6 + button + 01-30 RSPnn (nn = 1-30, S) Service Observing INTERCOM # 03 + extension number S-OBS Speed Dial, Station 1-0 Speed Dial, System ✳ 100 ✳ 599 Speed Dial, Programming INTERCOM ✳✳ 1 Station Lock INTERCOM
telemanuals.com GCA70–250 Quick Reference NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.
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