R DXP, DXP Plus, and FX Series Digital Communications Systems Large Screen Speakerphone Reference Manual 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 R # MESSAGE SHIFT TAP TRNS/CONF SPEAKER MUTE HOLD
This reference manual applies to the following system and telephone models: System Models: • DXP systems with software 13A and later. • DXP Plus systems with software 13A and later. • FX Series with software 13A and later. Telephone Models: • Impact SCS 8412F-** Rev. A and later. • Impact SCS 8412S-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications. * Tri-Level Compression is a registered trademark of ACS Wireless, Inc.
GCA70–349 Contents Contents 1 Introducing The LCD Speakerphone . . . . . . . . . . . . . 1–1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 2.1 2.2 2.3 2.4 2.5 2.6 3 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–3 Using Your Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.1 4.2 4.3 4.4 5 Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . 5–1 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . 5–3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Transferring Calls Using Quick Transfer . . . . . . . . . . . 5–5 Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 6.1 7 Holding Calls . . . . . . . . .
GCA70–349 Contents 7.19 Using Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . 7–17 7.20 Using The Tracker Paging System . . . . . . . . . . . . . . . 7–20 7.21 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . 7–23 7.22 Call Forward Outside System . . . . . . . . . . . . . . . . . . . 7–25 7.23 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27 7.24 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . 7–28 7.
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GCA70–349 1 1.1 Introducing The Large Screen Speakerphone Introducing The Large Screen Speakerphone Using This Guide This user’s guide describes your large screen speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows: 1.2 Using Your Speakerphone 1.3 Using Your Headset 1.4 Understanding the Display Abbreviations 1.5 Knowing Your Speakerphone’s Functions 1.
Introducing The Large Screen Speakerphone GCA70–349 Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter: 8 Sending And Receiving Non-Verbal Messages You can program many of the buttons on your telephone to enhance the unit’s versatility and usability.
GCA70–349 1.2 Introducing The Large Screen Speakerphone Using Your Speakerphone When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Introducing The Large Screen Speakerphone GCA70–349 Depending on telephone line conditions and the type of speakerphone the distant party is using, it may not be possible for the 8412F speakerphone to operate in full-duplex mode. If the distant party’s speakerphone is a half-duplex model and both you and the distant party are in speakerphone mode, the half-duplex speakerphone controls the communications mode and prevents the 8412F from operating in full-duplex mode.
GCA70–349 1.2.2 Introducing The Large Screen Speakerphone Half-Duplex Speakerphone Guidelines NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F-** when it is operating in full-duplex mode. However, when the 8412F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable. These guidelines are also applicable to the 8412S-** whenever it is in speakerphone mode.
Introducing The Large Screen Speakerphone GCA70–349 • To manually place a call using your speakerphone, 1. Press the INTERCOM or line button. 2. Dial the number. 3. When party answers, speak toward the telephone. • To automatically dial a number using your speakerphone, 1. Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers. • To answer a call with your speakerphone, 1. Press the INTERCOM or line button with flashing red or orange light. 2.
GCA70–349 Introducing The Large Screen Speakerphone Large Screen Speakerphone Manual 1 – 7
Introducing The Large Screen Speakerphone 1.3 GCA70–349 Using Your Headset NOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsets are designed for use with the Impact SCS 8412F-** and 8412S-** speakerphones. Comdial authorizes only these headsets for use with the Impact SCS line of telephones. If you install the optional headset on your telephone, you will be able to quickly switch between handset and headset use with the “quick disconnect” cord supplied with your headset.
GCA70–349 1.4 Introducing The Large Screen Speakerphone Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone.
Introducing The Large Screen Speakerphone 1.5 GCA70–349 Understanding The Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Feature Account Code Answer Auto Redial Background Music Button Query Call Camp On Call Forward Clear Features Conference DND (Do Not Disturb) DSS (Direct Station Select) Forward Personal Definition Stores a button that enables account code entry. Answers a call ringing at your station.
GCA70–349 Feature Erase Exit Feature Button Forward All Forward RNA All Forward RNA Personal Group Listen Message Music Source Next Options Override Paging Zone Park Orbits Introducing The Large Screen Speakerphone Definition Use to delete an incorrect entry when programming a speed dial number. Ends a current programming session. Presents several different features you can store at programmable buttons for later use. Route all of your calls to a different station location.
Introducing The Large Screen Speakerphone Feature Pick Up Direct Pick Up Group Privacy Release Reconnect Reminder Alert Ring Tone Save Number Redial Send Transfer Subdued Off-Hook Voice Announce Speeddial Take A Message Voice Announce Block GCA70–349 Definition When chosen as a feature, stores a button that allows you to pick up a call ringing your intercom line. When chosen as a feature, stores a button that allows you to pick up any call ringing in your intercom group.
GCA70–349 1.6 Introducing The Large Screen Speakerphone Knowing Your Speakerphone’s Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.
Introducing The Large Screen Speakerphone GCA70–349 Message-Waiting Light • Indicates that a message awaits pick up Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button • Keeps the person on the line from hearing your conversation Programmable Buttons And Associated Status Lights • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) • Indicate w
GCA70–349 Introducing The Large Screen Speakerphone Transfer/Conference Button • Transfers calls • Sets up conference calls Volume Control • Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode 1.7 Understanding What The Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Next to a Direct Station Select (DSS) button: • Steady red = station is in use.
Introducing The Large Screen Speakerphone GCA70–349 Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. Next to an intercom button: • Steady green with a quick flash = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you.
GCA70–349 1.8 Introducing The Large Screen Speakerphone Adjusting The Telephone Pedestal Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. • To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2.
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GCA70–349 2 Answering Calls Answering Calls NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.” 2.1 Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light.
Answering Calls GCA70–349 • After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, and CONFERENCE: 1. Press HOLD to place the call on hold at your station, —OR— press TRANSFER to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, —OR— press CONFERENCE to initiate a conference call. 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another.
GCA70–349 2.3 Answering Calls Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.
Answering Calls 2.4 GCA70–349 Answering Night-Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone.
GCA70–349 2.5 Answering Calls Making A Call Pick-Up The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number. • To answer a call that is ringing within your group, 1. Press INTERCOM. 2. Dial # 4. 3. Speak toward telephone to answer call.
Answering Calls 2.6 GCA70–349 Responding To A Subdued Off-Hook Voice Announcement Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
GCA70–349 3 3.1 Making Calls Making Calls Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset. • To dial an outside number manually, 1.
Making Calls 3.2 GCA70–349 Dialing Automatically This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. This user’s guide discusses button programming in a separate section.
GCA70–349 3.3 Making Calls Using Dial By Name The Dial By Name feature provides an index of names you can search. When you select a name in the index, the system will automatically dial that person’s extension number. • To use Dial By Name, 1. Press OPTIONS, then select either INTERNAL DIAL BY NAME button for intercom calling, or EXTERNAL DIAL BY NAME button for speed dial calling. 2. The display shows several letters beside each interactive button. 3.
Making Calls 3.4 GCA70–349 Redialing A Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers. You can permanently save the first 16 digits of the last manually dialed number while on the call by pressing MORE then pressing the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed.
GCA70–349 3.4.2 Making Calls Using The Automatic Redial Feature If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).
Making Calls GCA70–349 • To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue. 1. While your telephone is in the process of dialing a number, press the AUTO REDIAL button. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue.
GCA70–349 3.4.3 Making Calls Storing Numbers For Redial • To permanently store a number you’ve just dialed, 1. While the number is still ringing, press the MORE button, then press SAVE. 2. Select an unused programmable button location. • To dial the saved number, 1. Press button where you saved the number.
Making Calls 3.5 GCA70–349 Using Line Groups Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use. • If your system has line groups, access them as follows: 1. Press INTERCOM. 2.
GCA70–349 3.6 Making Calls Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line. • To queue for a line group, 1. Press INTERCOM. 2. Dial the line group access code. 3. Hear busy tone. 4. Dial S 6. • If you have line appearance for a particular line and wish to queue for it, 1.
Making Calls 3.7 GCA70–349 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone. Your installer can set the system to deliver either tone-first or voice-first calling.
GCA70–349 3.8 Making Calls Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. • To camp on at any busy station, 1. Press CAMP ON. 2. Your telephone immediately hangs up.
Making Calls 3.9 GCA70–349 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answer, 1. Press CALLBACK button. Callback will occur after any activity is initiated at dialed station.
GCA70–349 Making Calls • To answer a call-waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3. Lift handset to answer call. You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller. 3.
Making Calls 3.12 GCA70–349 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone. • Make a SOHVA announcement using the SOHVA button as follows: 1. Make intercom call and hear busy tone.
GCA70–349 4 4.1 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. With an exclusive hold condition, you or another user must pick up the held call at your telephone; no other telephone has access to it.
Placing Calls On Hold GCA70–349 • To place a call on hold, 1. Press HOLD. • To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TAP. NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. • To place a call on exclusive hold, 1. Press HOLD twice. • To retrieve exclusive hold, 1.
GCA70–349 Placing Calls On Hold • To retrieve a held call at another station, 1. Press INTERCOM. 2. Dial #90. 3. Dial extension number of station holding the call. 4. Answer call. Often, you will have more than one call on hold at your station. If you have line appearance for the call placed on hold, you can retrieve it by pressing the appropriate line button.
Placing Calls On Hold 4.2 GCA70–349 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall period (you will hear four short tone bursts at 12-second intervals).
GCA70–349 4.3 Placing Calls On Hold Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of 90 park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).
Placing Calls On Hold 4.4 GCA70–349 Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated. • To answer a park recall, 1. Press ANSWER. The call will then connect to your station. • To place a park recall on hold at your station, 1. Press HOLD.
GCA70–349 5 5.1 Transferring Calls Transferring Calls Transferring Calls—Screened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.
Transferring Calls GCA70–349 • If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECONNECT to reconnect the call to your station. 2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits. 3. Press MESSAGE to leave a message-waiting indication at the called station. 4. Press CALLBACK to camp-on at the called station.
GCA70–349 5.2 Transferring Calls Transferring Calls—Unscreened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.
Transferring Calls 5.3 GCA70–349 Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station). This feature is useful for transferring calls to people who need to work in a handsfree mode.
GCA70–349 5.4 Transferring Calls Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location. • To do a quick screened transfer, 1. Answer call. 2. Dial intercom number for transfer location. 3.
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GCA70–349 6 6.1 Conferencing Calls Conferencing Calls Conferencing Telephones Together When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
Conferencing Calls GCA70–349 • To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference. • To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1.
GCA70–349 7 7.1 Using The Other Telephone Features Using The Other Telephone Features Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. • To adjust the display contrast, 1. Press OPTIONS. 2. Press PROGRAMMING. 3. Press the CONTRAST LEVEL button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire.
Using The Other Telephone Features GCA70–349 • To un-block voice-announced calls, 1. Press OPTIONS, then press PROGRAMMING. 2. Set voice announce block to OFF by pressing the VOICE ANNOUNCE BLOCK button (located right of the LCD). 3. Press EXIT to end. 7.3 Displaying Status Of Busy Lines and Stations (Busy Button Inquiry) You can use this installer-provided feature to identify the station that is busy on a line or the line on which a station is busy.
GCA70–349 7.4 Using The Other Telephone Features Displaying Button Functions (Button Query) You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature. • To button query your telephone, 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until the BUTTON QUERY option appears. 3. Press BUTTON QUERY. 4.
Using The Other Telephone Features 7.6 GCA70–349 Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending on how the installer programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers. *System must be activated through installer programming to accept account codes.
GCA70–349 7.7 Using The Other Telephone Features Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using.
Using The Other Telephone Features GCA70–349 • To unlock your telephone, 1. Press LOCK. 2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). NOTE: When a telephone is locked, it is totally disabled. Not even 911 calls will go through. 7.8 Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls.
GCA70–349 7.9 Using The Other Telephone Features Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your LCD speakerphone while you have the handset lifted if you wish. The distant party’s voice then sounds over the speaker as well as over the handset; however, only your handset microphone is active. This group listening feature also works if you are using your headset (only the headset microphone will be active).
Using The Other Telephone Features 7.10 GCA70–349 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used).
GCA70–349 7.11 Using The Other Telephone Features Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. • To monitor another station at any time, 1. Press INTERCOM. 2. Dial # 0 3. 3.
Using The Other Telephone Features 7.12 GCA70–349 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button. The MUTE button light turns on when you press it and turns off when you press it again. • To mute your telephone, 1.
GCA70–349 Using The Other Telephone Features • To send a paging announcement, 1. Lift handset. 2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default mode, zone 1 (code 70) provides an all-call function), —OR— press a preprogrammed PAGE button. 3. Make announcement. 4. Remain on line if awaiting a reply (known as a meet-me page), —OR— hang up handset. At times other telephone users may page you with instructions to meet them on line. This is known as a meet-me page.
Using The Other Telephone Features 7.14 GCA70–349 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed. Generally, callers cannot override this feature. They hear two quick tone bursts every two seconds when they call a telephone that is set to the do not disturb mode.
GCA70–349 7.15 Using The Other Telephone Features Setting The Volume Control The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. You can either press and hold down the VOLUME UP or VOLUME DOWN button to automatically step through the volume levels for each mode, or you can press the switch once for each change in volume you desire.
Using The Other Telephone Features GCA70–349 • There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. 2. To make the current speaker setting the default setting, press SAVE. • There are at least eight handset loudness levels you can set for the current call as follows: 1.
GCA70–349 Using The Other Telephone Features • There are eight background music loudness levels. To set the level, 1. While background music is on at your station, press VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. This level will remain set for background music until you change it again, even if you turn off the feature and then reactivate it. 2. To make the current background music setting the default setting, press SAVE. 7.
Using The Other Telephone Features 7.17 GCA70–349 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call.
GCA70–349 7.19 Using The Other Telephone Features Using Direct Inward System Access (DISA) This feature allows you to call into the digital communications system from an external telephone. You can call directly to intercom extensions and talk to the intercom parties or, if the system includes a voice mail option, leave messages for them if they are not available.
Using The Other Telephone Features GCA70–349 fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use. • To make a DISA call to an intercom number, 1. Dial number for DISA line (listen for voice prompt if available). 2. Dial extension number. 3.
GCA70–349 Using The Other Telephone Features System Features Available To DISA Callers Default Dialing Code Account code entry Automatic route selection access Call waiting on busy Do not disturb override Intercom dialing/call announcing Message wait off* Message waiting set* Personal speed dial* System speed dial Tracker access** Tracker page orbit retrieval** Trunk group access Zone paging S04 9 S6 S03 nnnn #3 S3 S01 S01S S8 #8 9, 80–89, 60–64 70–77 * You must have an assigned personal intercom numb
Using The Other Telephone Features 7.20 GCA70–349 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
GCA70–349 Using The Other Telephone Features • To track a called party without first calling them, 1. Press INTERCOM and dial S8. 2. Dial extension number. —OR— Press the LIST NAMES button (to the left of the LCD). The display shows several letters beside each interactive button. Press the button next to the letter of the person’s name whom you wish to call. The display shows the first existing name match to the letters you selected or shows a No Name Match message if the system cannot find a match.
Using The Other Telephone Features GCA70–349 • To retrieve a call that you parked using the Tracker option, 1. Press HOLD button to scroll your held calls, (display shows Page and extension number of each parked call). 2. Press TAP to retrieve the displayed parked call. • If you receive a parked call message on your Tracker pager, 1. Go to any system station. 2. Press INTERCOM. 3. Dial Tracker pager displayed orbit code (#800–#899). 4. Retrieve call.
GCA70–349 7.21 Using The Other Telephone Features Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
Using The Other Telephone Features GCA70–349 NOTE: After transferring the call to the remote end of the E & M tie line, you will have created an unattended conference, and your telephone will appear as though it were on hold. 6. Press TAP button to rejoin the transferred call. 7. After rejoining the conference, press # to place the call on hold again (creating another unattended conference) or hang up to terminate the call.
GCA70–349 Using The Other Telephone Features • To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). • To rejoin an unsupervised conference between two outside lines, 1. Press TAP. NOTE: Conference volume levels depend on the quality of the external lines. 7.
Using The Other Telephone Features GCA70–349 • To deactivate CFOS, 1. Press CFOS interactive button. —OR— Press CFOS preprogrammed button. —OR— Press INTERCOM and dial # 5. • To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.
GCA70–349 7.23 Using The Other Telephone Features Mark Problem Line Your programmer can arrange the system so that you can mark a line that is not functioning properly. You do this by pressing a preprogrammed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed to prevent this from happening).
Using The Other Telephone Features 7.24 GCA70–349 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. • To maintain the extension number and programming features from the old location, 1. Connect the telephone line cord to the new jack. 2.
GCA70–349 7.25 Using The Other Telephone Features Using The IMIST Module Impact SCS 8412F-**, and 8412S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using.
Using The Other Telephone Features 7.26 GCA70–349 Using The Caller ID Feature The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD. The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the CID light on your telephone to flash.
GCA70–349 7.27 Using The Other Telephone Features Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O. • To view the call log, 1. Press the OPTIONS button. 2. Press the CALL LOG button.
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GCA70–349 8 8.1 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Message Waiting Light And Messaging If the system installer designates your LCD speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.
Sending And Receiving Non-Verbal Messages GCA70–349 • To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial # 3. 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off. • To turn off the message-waiting light during message-delivering conversation, 1. Press INTERCOM once if off-hook, twice if on-hook. NOTE: Only the person who sent the message and the person receiving the message can turn the indicator off.
GCA70–349 8.2 Sending And Receiving Non-Verbal Messages Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page. • To turn on a message from your telephone, 1. Press OPTIONS, then press PROGRAM. 2. Press NEXT until LCD MESSAGING appears. 2.
Sending And Receiving Non-Verbal Messages GCA70–349 1 Dialing Code Table Dialing Code Character 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 – 15 6 06 : 29 7 07 Character 8 – 4 Large Screen Speakerphone Manual Dialing Code
GCA70–349 8.3 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
Sending And Receiving Non-Verbal Messages GCA70–349 • To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (I Will Call Back, for example) to the calling telephone, —OR— while still on the call, press the scrolling RESPONSE MESSAGE button to scroll through the system-supplied messages. 3.
GCA70–349 9 9.1 Programming Your Telephone Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two buttons, • store and dial intercom numbers of frequently called telephones, • store frequently used feature codes.
Programming Your Telephone GCA70–349 Speed Dial Numbers (Programmable Buttons) 1 7 2 8 3 9 4 10 5 11 6 12 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 10 9 – 2 Large Screen Speakerphone Manual
GCA70–349 9.2 Programming Your Telephone Storing Speed Dial Numbers • To store an outside number as a speed dial number, follow the display prompts and proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until SPEEDDIAL option appears. 3. Press SPEEDDIAL to choose speed dial programming. 4.
Programming Your Telephone 9.3 GCA70–349 Storing DSS Numbers • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until the DSS option appears. 3. Press DSS. 4. Press programmable button to choose DSS location. 5. Dial extension number. 6. Press next location button and store next DSS number. 7.
GCA70–349 9.4 Programming Your Telephone Using The Feature Buttons You can create feature access buttons to make telephone operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page). Account Code Button (ACCT)—allows you to enter an account code for call record purposes. Call Forward Button (CFWD)—allows you to forward all of your calls to another telephone.
Programming Your Telephone GCA70–349 • To create a feature access button, 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until the FEATURE BUTTON option appears. 3. Press FEATURE BUTTON. 4. Select the Feature Level (1 or 2) by pressing the FEATURE LEVEL button to the right of the LCD. 5. Select one of the four options (SELECT FEATURE LOCATION, SHOW EMPTY LOCATIONS, or SHOW ALL LOCATIONS) by pressing the corresponding button to the left of the LCD. 6.
GCA70–349 9.5 Programming Your Telephone Storing A Response Message Button A fixed RESPONSE MESSAGE button allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer. A fixed RESPONSE MESSAGE button will send the same preselected message every time you press it.
Programming Your Telephone 9.6 GCA70–349 Storing Access Codes You can store feature access codes at programmable buttons to provide yourself with one-button access to features that you use quite often. To find your feature codes of interest, turn to the Quick Reference Guide that is located at the end of this publication. Remember, your LCD speakerphone provides interactive buttons that eliminate almost every need for feature code dialing.
GCA70–349 9.7 Programming Your Telephone Setting A Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events (a daily 10:00 meeting or a daily conference call, for example) or occasional events (classroom training, appointments, etc.). When an alert sounds at the set time, you will hear four short tone bursts, which will continue until acted upon.
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GCA70–349 10 10.1 Using The Attendant Features Using The Attendant Features Using The Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several special-purpose feature buttons to enhance call processing.
Using The Attendant Features GCA70–349 • To forward all calls to an alternate attendant, 1. Press the installer-programmed ALTERNATE button. If an alternate attendant is programmed, the light next to the ALTERNATE button will illuminate and the LCD will indicate the location of the alternate attendant. • To cancel the alternate mode, 1. Press the ALTERNATE button again. • To establish a conference between the attendant station, a held call, and an active call, 1.
GCA70–349 Using The Attendant Features • To determine how many calls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-programmed QUEUE button. The display will indicate how many calls are in the ring queue and the hold queue, respectively. The displayed information remains in the LCD window momentarily. NOTE: Hold recalls, transfer recalls and park recalls are counted in the ring queue and not the hold queue.
Using The Attendant Features 10.2 GCA70–349 Viewing The System Status Log The system status log gives you information about the status of your system. Status log entries include: system reset, parity (port number), (port number) removed, manual reset, and software reset. Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display. The light located next to the button serves as the SYSTEM STATUS light.
GCA70–349 Using The Attendant Features • To view the log, 1. Press the SYSTEM STATUS button (the button flashes red when the log contains entries). 2. Press the SYSTEM interactive button to display the most recent system status log entry, —OR— press T1 interactive button to display the most recent T1 log entry. 3. Press the INFO interactive button to display the time and date of the current entry. 4. Press the REV interactive button to display the previous entry. 5.
Using The Attendant Features 10.3 GCA70–349 Operating Your Telephone With A DSS/BLF Console The IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
GCA70–349 10.3.1 Using The Attendant Features Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc.
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GCA70–349 11 Troubleshooting Your Telephone Troubleshooting Your Telephone Symptom INTERCOM light flashing. Possible Cause Your messaging is set. Press INTERCOM, then dial # 02 and hang up. MUTE light on. MUTE is activated. To cancel, press MUTE. SPEAKER light on steady. Background music feature activated even though the system does not provide background music. To cancel, press INTERCOM then dial # 1.
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GCA70–349 Index Index A Access Codes, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8 Account Codes, Entering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . 1–17 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index GCA70–349 Calls, Answering Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Calls, Answering Night Transferred . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Calls, Answering Outside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Calls, Blocking Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 Calls, Diverting To Another Station . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Calls, Forwarding . . . . . . . . . .
GCA70–349 Index E E and M Tie Lines, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4 Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5 F Feature Buttons, Storing The. . . . . . . . . . . . . . . . . . . . . . . . . 9–5 — 9–6 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index GCA70–349 L Large Screen Display, Understanding The . . . . . . . . . . . . . . . . . . . . 1–9 Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 LCD Messages, Sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3 Lighting The Message Waiting Light . . . . . . . . . . . . . . . . . . . . . . . .
GCA70–349 Index P Paging, Sending An Announcement . . . . . . . . . . . . . . . . . . . . . . . . 7–10 Park Recalls, Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Pedestal, Adjusting The Telephone. . . . . . . . . . . . . . . . . . . . . . . . . 1–17 Personal Ring Tones, Setting Your . . . . . . . . . . . . . . . . . . . . . . . . . 7–15 Placing Calls On Hold . . . .
Index GCA70–349 Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3 Sending Response Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5 Service Observing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9 Set Relocation, Automatic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28 Setting A Do Not Disturb Condition At Your Station . . . . . . . . . . 7–12 Setting A Reminder Alert . . . . . . .
GCA70–349 Index Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Transferring Calls Using Quick Transfer . . . . . . . . . . . . . . . . . . . . . 5–5 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .
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GCA70–349 A Quick Reference Appendix A Quick Reference Guide This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Programming Your Telephone, describes a method to program these codes on your telephone at unused programmable buttons. Also, the installer may store features at your telephone buttons and label the buttons with the feature’s mnemonics.
Quick Reference Feature Call Forward, Ring-No Answer, All Calls Call Forward, Ring-No Answer, Personal Calls Call Park, Orbit 910–999 Call Park, Pickup Call Pickup, Directed Call Pickup, Group Call Forward Outside System Clear Major Alarm Ring DISA Access Do Not Disturb Do Not Disturb Override DSS Programming Executive Override Hold, Manual Hold, Exclusive Hold, Directed Hold, Directed Pickup LCD Messaging 2 – Quick Reference GCA70–349 Enable Code Disable Code INTERCOM S 54 + extension number INTERCOM
GCA70–349 Feature Line Group 1 Line Groups 2-11 Line Groups 12-16 Line Pick Up From Any Station, Zones 1-4 Line Pick Up From Any Station, All Zones Meet-Me Answer Page Message Waiting Message Wait Retrieval Operator Access Paging, All Call Paging, Zones 2-8 Paging, Meet-Me Park Orbit Retrieve Park Orbit Send Quick Reference Enable Code INTERCOM 9 INTERCOM 80-89 Button Mnemonic LNG01 LNG02-11 INTERCOM 60-64 LNG 12-16 INTERCOM 65-68 TAFS 1-4 INTERCOM 69 TAFSS INTERCOM 78 MMEPG INTERCOM S 3 + exte
Quick Reference Feature Personal Ringing Tones Redial Last Dialed Number Remote Station Disable Response Message Service Observing Speed Dial, Station Speed Dial, System Speed Dial, Programming Station Lock Volume Save Voice-Announc e Block GCA70–349 Enable Code Disable Code Button Mnemonic INTERCOM SS 4 + tone code (1-8) # INTERCOM S 05 + extension number INTERCOM SS 6 + button + 01-30 INTERCOM # 03 + extension number 1-0 INTERCOM S 05 + extension number RSPnn (nn = 1-30, S) S-OBS S 100 S 599 INTER
GCA70–349 Quick Reference NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.
NOTES
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
R Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–349.
