R DSU and DSU II Series Digital Telephone Systems ● LCD Speakerphone System Reference Manual COMDIAL 1 QZ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 8 TUV 9 WXY PRS 0 OPER # TRNS/CNF HOLD TAP INTERCOM SPEAKER SHIFT MUTE 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 R # MESSAGE SHIFT TAP TRNS/CONF SPEAKER MUTE HOLD
This reference manual applies to the following system and telephone models: System Models: • DSU systems with software 20A and later. • DSU II systems with software 4A and later. Telephone Models: • Impact 8012S-** Rev. A and later. • Impact 8024S-** Rev. A and later. • Impact SCS 8324S-** Rev. A and later. • Impact SCS 8312S-** Rev. A and later. • Impact SCS 8324F-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
GCA70–245 Contents Contents 1 2 Page Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . 1-1 1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1.2.1 Using A Full-Duplex Speakerphone . . . . . . . . . . . . 1-3 1.2.2 Speakerphone User Guidelines . . . . . . . . . . . . . . . . 1-4 1.3 Knowing The LCD Abbreviations . . . . . . . . . . . . . . . . . . 1-8 1.
Contents 3 GCA70–245 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Answering Calls At Monitored Stations . . . . . . . . . . . . . . 3.4 Answering Night Transferred Calls . . . . . . . . . . . . . . . . . 3.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.
GCA70–245 6.2 6.3 Contents Page Transferring Calls – Screened. . . . . . . . . . . . . . . . . . . . . . 6-2 Transferring Calls – Unscreened. . . . . . . . . . . . . . . . . . . . 6-3 7 ConferencingCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7.1 Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7.2 Making Unsupervised Conference Calls . . . . . . . . . . . . . 7-2 8 Using The Other Telephone Features . . . . . . . . . . . . . . . .
Contents GCA70–245 Page 8.22 Understanding The Data Button Light . . . . . . . . . . . . . . 8-22 8.23 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . 8-23 8.24 Using The Caller ID Feature. . . . . . . . . . . . . . . . . . . . . . 8-24 9 Using Non-Verbal Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . 9.1 Message Waiting Light And Messaging . . . . . . . . . . . . . . 9.2 LCD Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.
GCA70–245 1 Introducing The LCD Speakerphone Introducing The LCD Speakerphone 1.1 Using This Guide Chapter One provides you with a general overview of your new speakerphone and its functions. The other ten chapters in this guide are clear and easy to follow.
Introducing The LCD Speakerphone 1.2 GCA70–245 Using Your Speakerphone When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
GCA70–245 Introducing The LCD Speakerphone 1.2.1Using A Full-Duplex Speakerphone The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions.
Introducing The LCD Speakerphone GCA70–245 1.2.2Speakerphone User Guidelines NOTE: The speakerphone user guidelines in this section that do not apply to the Impact SCS model 8324F-** when it is operating in full-duplex mode are so noted. However, when the 8324F-** is in half-duplex mode or in “speech training” mode, all of the following guidelines are applicable. • Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking.
GCA70–245 Introducing The LCD Speakerphone • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. • To manually place a call using your speakerphone, 1. Press the INTERCOM or line button. 2. Dial the number. 3. When party answers, speak toward the telephone. • To automatically dial a number using your speakerphone, 1.
Introducing The LCD Speakerphone GCA70–245 LCD Alphanumeric Display SCS02B Handset Interactive Buttons (NOT programmable) Programmable Buttons Intercom Button* Message Waiting Light Message Button Telephone Speaker Dialpad 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 # R Shift Button MESSAGE SHIFT TAP Button TAP TRNS/CONF SPEAKER MUTE Transfer/Conference Button Speaker Button HOLD Mute Button Volume Up Hold Button Volume Down Microphone Opening Connectors On Bot
GCA70–245 Introducing The LCD Speakerphone LCD Alphanumeric Display AW700A Handset Interactive Buttons (NOT programmable) Programmable Buttons Volume Up Keypad TAP Button R 1 Transfer/ Conference Button QZ Volume Down Shift Button Mute Button 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0 OPER # Message Waiting Light TRNS/CNF HOLD TAP INTERCOM SHIFT SPEAKER Hold Button MUTE Speaker Button Connectors On Bottom Of Telephone Intercom Button Microphone Opening Line Cord ! Optional
Introducing The LCD Speakerphone GCA70–245 1.3 Knowing The LCD Abbreviations The following chart identifies the abbreviations that appear above your programmable buttons on the LCD screen.
GCA70–245 Introducing The LCD Speakerphone LCD Screen Feature OVER P (followed by last number) PERS PREV RECALL RECON RING S (followed by last number) SAVE SDIAL SEND SET SOHVA TIMER TKMSG VAB Voice Ann. Block Override Port Personal Previous Display Recall Reconnect Ring Tone Station Save Number Speed Dial Send Transfer Set Subdued Off Hook Voice Announce Timer Take Message Voice Announce Block Voice Announce Block Section 4.10 7.6 7.5 7.1 5.5 6.1 7.15 5.1 4.3 9.2 6.1 7.5 4.11 4.6 3.7 7.2 7.
Introducing The LCD Speakerphone GCA70–245 1.4 Knowing Your Telephone’s Functions The LCD speakerphone provides many versatile features for your use. Refer to the following list for the features and their functions.
GCA70–245 Introducing The LCD Speakerphone Programmable Buttons • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) • Indicate which lines are either in use or on hold (green light) Speaker • Sounds distant party’s voice • Sounds ringing and call progress tones Shift Button • Allows access to autodial numbers programmed under DSS buttons Speaker Button (SPEAKER) • Turns your speaker on or off • Disconnects a
Introducing The LCD Speakerphone GCA70–245 1.5 Understanding What the Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use, or in Do Not Disturb. • Flashing red = station is receiving a call or station is calling you. • Fluttering red = station-to-station messaging has been set. Next to a line button: • Steady green = line is in use at your station.
GCA70–245 Introducing The LCD Speakerphone Above the HOLD button (models 8012S and 8024S): • Flashing red = message awaits pick up. • Fluttering red = automatic station relocation has been set. Next to the MESSAGE button (models 8312S, 8324S, and 8324F) • Flashing red = message awaits pick up. Next to the SPEAKER button: • On steady (with telephone on hook and busy) = speakerphone mode active. • On steady (with telephone on hook and idle) = background music turned on.
Introducing The LCD Speakerphone GCA70–245 1.7 Adusting Your Telephone’s Pedestal (Models 8312S, 8324S and 8324F only) An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal. You can raise your telephone to one of three higher positions as follows: 1.
GCA70–245 2 Programming The Attendant Features Programming The Attendant Features 2.1 Using Chapter Two The main system operator, or attendant, should be familiar with all of the information contained in this chapter. It is user-friendly and designed with both the attendant and the station user’s needs in mind. If you are the system attendant, you should closely study this chapter before you begin operating the system.
Programming The Attendant Features GCA70–245 2.2 Creating The LCD Response Messages When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at . . .” and “Call . . .” In addition, you can add eight customized messages, or you can create up to ten messages if you choose not to use the two default messages.
GCA70–245 Programming The Attendant Features Example: Create the message “TAKE MESSAGE” and program it into message location number 3. 1. Press INTERCOM, dial ✳ # 0 5. 2. Dial 3 #. 3. Dial 81, 21, 52, 32 T A K E 12 space 61, 32, 73, 73, 21, 41, 32 M E S S A G E 4. Dial ✳, and press SPEAKER to end. 5. When you are finished creating and programming messages, fill in the list on page 2-5 of this guide. Make a list of the stored messages and their location numbers, and give each station user a copy.
Programming The Attendant Features GCA70–245 Letter Code Table Character Code Character Code Character Code A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 21 22 23 31 32 33 41 42 43 51 52 53 61 62 63 71 11 72 73 81 82 83 91 92 93 13 a b c d e f g h i j k l m n o p q r s t u v w x y z 24 25 26 34 35 36 44 45 46 54 55 56 64 65 66 74 14 75 76 84 85 86 94 95 96 16 2–4 LCD Speakerphone Reference Manual SPACE ; / “ .
GCA70–245 Programming The Attendant Features LCD Message List Location Code 1 2 3 4 5 6 7 8 9 0 Message Back at Call Letter Codes System Message System Message LCD Speakerphone Reference Manual 2–5
Programming The Attendant Features GCA70–245 2.3 Direct Inward Station Dialing The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant (over a line programmed for DISD). As the system attendant, you may instruct callers to make DISD calls when necessary. You may give the caller a DISD line number and the extension number associated with the station he or she is trying to reach.
GCA70–245 Programming The Attendant Features NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line. • If called station is busy but is part of a hunt group, DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station. Hunt group is followed when caller hears ringing but receives no answer.
Programming The Attendant Features GCA70–245 2.4 Naming The System Telephones If you have an LCD speakerphone, this feature lets you know who is calling you. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, K SMITH. • Name the system telephones as follows: 1.
GCA70–245 Programming The Attendant Features Letter Code Table Character Code Character Code Character Code A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 21 22 23 31 32 33 41 42 43 51 52 53 61 62 63 71 11 72 73 81 82 83 91 92 93 13 a b c d e f g h i j k l m n o p q r s t u v w x y z 24 25 26 34 35 36 44 45 46 54 55 56 64 65 66 74 14 75 76 84 85 86 94 95 96 16 SPACE ; / “ .
Programming The Attendant Features GCA70–245 Station Names Record telephone names here. Copy this sheet for more record space.
GCA70–245 Programming The Attendant Features Station Names Record telephone names here. Copy this sheet for more record space.
Programming The Attendant Features GCA70–245 2.5 Setting The Music On Hold Feature Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant’s station: • To set the music on hold feature, 1. Press INTERCOM. 2. Dial ✳ # 0 4. 3. Press L1 (top, left-hand programmable button) to alternate the feature on and off.
GCA70–245 Programming The Attendant Features 2.6 Setting The Night Transfer Of Ringing Mode The day (or normal) ringing assignments of incoming lines can be transferred to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, stations can be arranged through class of service programming to answer any ringing outside line.
Programming The Attendant Features GCA70–245 2.7 Setting A Night Transfer Button Because Night Transfer is a commonly used feature, you may wish to program a button to serve as the Night Transfer button. • To program a Night-Transfer Button, 1. Press INTERCOM. 2. Dial ✳ ✳ 1. 3. Press one of the programmable buttons. 4. Press INTERCOM. 5. Dial ✳ # 0 3. 6. Press SPEAKER to end. To set the Night Transfer Of Ringing mode, simply press the NightTransfer button you have programmed.
GCA70–245 Programming The Attendant Features 2.9 Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. • To print an SMDA report, 1. Press INTERCOM. 2. Dial ✳ # 0 7. 3.
Programming The Attendant Features GCA70–245 2.10 Storing The System Speed Dial Numbers And Names You can store up to 99 system speed dial numbers at your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone. Distribute a list of these stored numbers to the system users for their reference.
GCA70–245 Programming The Attendant Features 7. Press TRANSFER/CONFERENCE to program a name. Enter digits from the Letter Code Table on page 2-9 to spell name (up to 16 characters allowed), —OR— — Press TRANSFER/CONFERENCE to leave name blank. 8. Press TRANSFER/CONFERENCE to save the number and name. 9. Repeat above steps (beginning with choice of storage location) to store all speed dial numbers. 10. Press SPEAKER to end.
Programming The Attendant Features GCA70–245 System Speed Dial Numbers (Record system speed dial here. Copy this sheet if you need more record space.
GCA70–245 Programming The Attendant Features System Speed Dial Numbers (Record system speed dial here. Copy this sheet if you need more record space.
Programming The Attendant Features GCA70–245 2.11 System Alarm Reporting Occasionally, the DSU system will fail to communicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disruptions, an alarm signal will display at the attendant’s station or any LCD speakerphone when enabled by class of service programming.
GCA70–245 Programming The Attendant Features 2.12 Transferring Calls To The Voice Mail System As the attendant, you will not always have time to hand-write messages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.
Programming The Attendant Features GCA70–245 2.14 Digital Voice Announcing (DVA) Digital voice announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre-recorded messages in its memory for recall when needed. While the DVA is not an automatic attendant, it does provide custom-recorded automated voice prompts and dialing instructions to callers.
GCA70–245 Programming The Attendant Features • Drop message — “Thanks for calling Acme, good bye.” • Storing DVA messages 1. Press INTERCOM, then dial ✳ # 08. 2. Choose the message style. — Dial 1 for DISD message style. Dial 2 for DCD message style. 3. Select DVA station ports. 4. Dial 10–57 or press C10–C57 (LED On = Selected). Then press #. 5. Press # to erase all four messages. 6. Dial code for message type you wish to record. —Dial 5 to record day answer message.
Programming The Attendant Features GCA70–245 2.14 Digital Voice Announcing (DVA)—continued— 12. When finished, press SPEAKER to end. To change messages, repeat procedure and make different selection.
GCA70–245 Programming The Attendant Features 2.15 Operating Your Telephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
Programming The Attendant Features GCA70–245 2.15.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth.
GCA70–245 3 3.1 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line sounds long single ring bursts and lights the line status light. The light flashes red for any ringing line or it flashes orange when your telephone has the ringing line preference feature. • When you hear outside ringing (long single ring bursts) and observe a flashing light, answer the call as follows: 1. Press button of ringing line if flashing light is red, 2.
Answering Calls 3.3 GCA70–245 Answering Calls At Monitored Stations Your system may provide a station monitoring feature, which allows you to monitor the status (idle, ringing, or busy) at other stations. If your telephone has this feature, a BLF light will flash whenever a DSS station is ringing. In this case, you can answer a call at a ringing DSS station by pressing the DSS button. • To answer a call at a monitored telephone, 1. Note flashing BLF light. 2. Press DSS button. 3.
GCA70–245 3.5 Answering Calls Making A Call Pick-Up Often, several telephones are arranged together in a user group by the system installer. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number. • To answer a call that is ringing within your group, 1. Press INTERCOM. 2. Dial # 4. 3.
Answering Calls 3.6 GCA70–245 Responding To A Subdued Off-Hook Voice Announcement Your installer can program your telephone to receive a Subdued Off-Hook Voice Announcement (SOHVA), a feature that allows an intercom caller to break into your call if you are using the handset. Using SOHVA, a caller makes an announcement through your handset receiver. If you are on a speakerphone call, you cannot receive a SOHVA call; however, you will hear a ring burst and can go off-hook to receive a SOHVA call.
GCA70–245 4 Making Calls Making Calls 4.1 Dialing Manually You can manually dial a number over a selected telephone line. Or, if your telephone was given a prime line or idle line preference feature when it was installed, it will automatically select a line for your use when you lift the handset. • To dial an outside number manually, 1.
Making Calls GCA70–245 4.2 Dialing Automatically This feature provides one- or two-button autodialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, but you cannot put two autodial numbers at one location. You can use one or both levels as needed. Further, a line choice is usually stored as part of an autodial number so that line selection is automatic with autodialing.
GCA70–245 Making Calls 4.3 Redialing If the last number you have called is busy or is not answering, you have several options for redialing it. You can redial it once, initiate a repeated redialing of it, or save it for later redial using a preprogrammed saved number redial button. Refer to the procedures given in the programming section of this user’s guide to preprogram a saved number redial button. • To redial the last dialed number one time, 1.
Making Calls GCA70–245 4.4 Using Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines. Your system administrator can tell you how your system is arranged. When line groups are available, you may access them for outside calling instead of pressing a line button to select a line for use. • To access a system line group, 1. Press INTERCOM. 2.
GCA70–245 Making Calls 4.5 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line. • To queue for a line group, 1. Press INTERCOM. 2. Dial the line group access code (9, 81, 82, 83). 3. Hear busy tone. 4. Dial ✳ 8 and hang up. 5.
Making Calls GCA70–245 4.6 Displaying Call Cost /Timer If the installer programs your LCD speakerphone to display call costing, you can press the COST button on display to show the cost of the current call. If your system has not been configured with call costing, the button will show up as TIMER and will display the running time of the current call. • To display the cost of current call (if your system is set for call costing), 1.
GCA70–245 Making Calls 4.7 Making Intercom Calls You can dial an intercom call manually from the keypad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call: one causes your voice to sound out at the called telephone and the other causes the called telephone to ring.
Making Calls GCA70–245 4.8 Camping At Another Telephone And Waiting For An Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). • To camp on at a busy or no answer station, 1. Make intercom call. 2. Press CAMP. 3. Your telephone immediately hangs up.
GCA70–245 Making Calls 4.9 Camping At Another Telephone And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer. • To camp on when you hear a busy signal, 1. Press NEXT, then press CWAIT. 2. Remain on line awaiting a reply. 3. The called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call. 4.
Making Calls GCA70–245 4.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a voice announcement to another station that is off-hook and busy on a call (if the system is arranged to provide this feature). Your telephone provides a SOHVA button for your use. The system allows you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone. • Make a SOHVA announcement using the SOHVA button as follows: 1. Make intercom call and hear busy tone. 2.
GCA70–245 Making Calls 4.12 Using Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. • To use dial by name, 1. Press OPTIONS to enter the dial by name menu. 2. From the dial by name menu, press the INT button for intercom calling, —OR— press EXT for system speed dial calling. 3.
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GCA70–245 5 Holding Calls Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone. With an exclusive hold condition, you must pick the held call up at your telephone as no other telephone has access to it.
Holding Calls GCA70–245 5.2 Using Exclusive Hold • To place a call on exclusive hold, 1. Press HOLD twice. • To retrieve exclusive hold, 1. Press line button of held call (with flashing light) —OR— — press TAP (if station does not have line appearance). 5.3 Using Directed Hold • To place a call on hold at another telephone (directed hold), 1. While on line, press INTERCOM. 2. Dial ✳ 9 0. 3. Dial extension number of telephone to receive held call. • You can pick this call back up if you need to.
GCA70–245 Holding Calls 5.4 Placing A Call In A Parking Orbit • To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit), 1. While on the call, press INTERCOM ✳. 2. Dial code for park location (orbit) (91–99 for orbit 1–9). 3. Remember the code for later use or make it known to those who need to know in order to retrieve the call. • To retrieve a call that was placed on hold in the system (parked), 1. From any station, press INTERCOM #. 2.
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GCA70–245 6 Transferring Calls Transferring Calls 6.1 Transferring Calls You can transfer calls from one station to another in one of two ways. If you first identify the caller to the party to receive the transfer, thus giving that user the opportunity to prepare for the call, you have made a screened transfer. If you transfer the call without first announcing it, you have made an unscreened transfer.
Transferring Calls GCA70–245 6.2 Transferring Calls – Screened • To screen and transfer a call to another telephone in the system, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer or press DSS button for that extension. 4. When intercom party answers, announce call. 5. Press SPEAKER to disconnect, or hang up. Intercom party then has the call.
GCA70–245 Transferring Calls 6.3 Transferring Calls – Unscreened • To transfer an unscreened call to another telephone in the system, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer or press DSS for that extension. 4. Press SPEAKER to disconnect or hang up. Intercom party then has the call. NOTE: Unscreened transfers camp-on at busy telephones and wait to be answered.
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GCA70–245 7 Conferencing Calls Conferencing Calls 7.1 Conferencing Telephones Together When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
Conferencing Calls GCA70–245 • To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference. The message “Conference Full” will appear in your display. 7.2 Making Unsupervised Conference Calls • To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1.
GCA70–245 8 Using The Other Telephone Features Using The Other Telephone Features Chapter 8 details the features that enhance the basic operation of your telephone. All of the features in this chapter are listed in alphabetical order for your convenience. 8.1 Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. • To adjust the display contrast, 1. Press OPTIONS. 2. Press NEXT until DISP appears. 3.
Using The Other Telephone Features GCA70–245 8.2 Blocking Voice Announce Calls You can prevent voice announcements from sounding over your telephone speaker. This feature also blocks subdued off-hook voice announcements as well. • To block voice-announced calls, 1. Press OPTIONS. 2. Press NEXT. 3. Press VAB. 4. Press ON. 5. Press SPEAKER to end. • To un-block voice-announced calls, 1. Press OPTIONS. 2. Press NEXT. 3. Press VAB. 4. Press OFF. 5. Press SPEAKER to end.
GCA70–245 Using The Other Telephone Features 8.3 Displaying The Functions Of Your Station’s Buttons (Button Query) You can use the interactive buttons on your LCD speakerphone to access the button query feature. With this feature, you can cause your station’s display to show the function of each of its buttons. • To activate the button query feature, 1. Press OPTIONS until QUERY appears. 2. Press QUERY. 3. Press any button and read its function in your LCD speakerphone’s display.
Using The Other Telephone Features GCA70–245 8.4 Entering Account Codes If your installer has arranged your system for account code entry to enhance the SMDA reports, you may be told to enter an account code before calling a number or after answering one. Code entry is either forced or voluntary.
GCA70–245 Using The Other Telephone Features 8.5 Forwarding Calls You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. NOTE: You can program a special call forward button if you need quick access to the feature. See the programming section of this user’s guide for details. • To forward your calls, 1. Press OPTIONS. 2. Press NEXT until CFWD appears. 3.
Using The Other Telephone Features 8.6 GCA70–245 Activating The Call Forward Outside System (CFOS) Feature The Call Forward Outside System (CFOS) feature gives DSU II station users the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset. • To activate the CFOS feature, 1. Press INTERCOM ✳07. 2.
GCA70–245 Using The Other Telephone Features 8.7 Identifying Your Telephone With Automatic Set Relocation If your installer has equipped your system with automatic set relocation, you can move your telephone to another location and be given a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. Respond to the prompt according to your need. • To maintain the extension number and programming features from the old location, 1.
Using The Other Telephone Features GCA70–245 8.8 Listening To A Call Over The Speaker (Group Listening) You can turn on the telephone speaker while you have the telephone handset lifted if you wish. The distant party’s voice then sounds over the telephone speaker as well as the handset; however, only your handset microphone is active. • To do this while on a call, 1. Press and hold SPEAKER for two seconds. —OR— press pre-programmed group listening button. • To cancel group listening, 1.
GCA70–245 Using The Other Telephone Features 8.10 Monitoring A Conversation Between Two Telephones (Service Observing) If your telephone provides the installer-programmed service observing feature, you can monitor an on-going conversation at another telephone in an undetected manner. You can use this feature on-hook or off-hook. You may also make a SOHVA call to a station you are actively monitoring, enabling you to assist the station user while listening to the distant party.
Using The Other Telephone Features GCA70–245 8.12 Operating Your Telephone As A Departmental Station If your telephone is within a departmental group of telephones, you can place your station in either an off-duty or a wrap-up mode. The off-duty mode is when you leave your telephone for lunch or for an extended time period and want another department telephone to receive your calls.
GCA70–245 Using The Other Telephone Features 8.13 Sending A Paging Announcement There are several ways to make a public announcement to all or a portion of your location. Your system might be arranged with an external paging unit that you access by pressing a line button or by dialing a special code. This unit sounds the announcement over an external speaker unit. Your system may provide an all-call or a zone page feature that you access by dialing special codes.
Using The Other Telephone Features GCA70–245 • If your system provides all-call or zone paging, 1. Lift handset. 2. Press INTERCOM. 3. Dial 87 for all-call, —OR— dial 84, 85, or 86 for zone 1, 2, or 3. 4. Make announcement. 5. Stay on line if awaiting a reply (known as “meet-me” page), —OR— hang up to end. NOTE: If you have programmed paging buttons, use them instead of the dialing codes shown above. • To make a reply to a “meet-me” page, 1. Lift handset of nearest telephone. 2. Press INTERCOM. 3.
GCA70–245 Using The Other Telephone Features 8.14 Setting A Do Not Disturb At Your Telephone This feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls. If your telephone has this feature, you can enable it as needed. Generally, this feature cannot be overridden by the caller. The caller hears two quick tone bursts every three seconds when he or she calls a telephone with this feature enabled.
Using The Other Telephone Features GCA70–245 8.15 Setting The Volume Control Your telephone has a volume control switch. This is a multipurpose control that you can use to set the volume of the ringer, the speaker, the handset, the headset, and the group listening mode. Your LCD displays the new setting when you press the volume button. NOTE: Impact 8324S-**, 8324F-**, and 8312S-** telephones support the optional ICVOL-** handset.
GCA70–245 Using The Other Telephone Features When you change the loudness, that change remains in effect until you change it again (referred to as default setting). • Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. Press INTERCOM. 2. Choose speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN to adjust loudness. 4.
Using The Other Telephone Features GCA70–245 8.17 Switching The Dialing Mode Between Pulse And Tone If your local telephone service is pulse (rotary dialing), your telephone is arranged to dial in this manner (when programmed to do so by the installer). If you need to send tones during a dialing sequence (e.g.; to send bank-by-phone tones, etc), you can convert to tone while dialing. The system will switch back to pulse dialing when you end your call.
GCA70–245 Using The Other Telephone Features 8.19 Using Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station.
Using The Other Telephone Features GCA70–245 8.20 Using The Optional Tracker Paging System The optional Tracker paging system allows you to send and receive messages on Tracker Pagers assigned to station extension numbers. The Tracker system will also park calls in orbit for retrieval by the paged party. The type of message that the system delivers (either alpha/numeric or numeric-only) is dependent upon the Tracker Pager model in use at the station.
GCA70–245 Using The Other Telephone Features • To send a call back message to someone’s Tracker Pager without first calling them, 1. Press INTERCOM. 2. Dial #01. 3. Dial station extension number. 4. Hang up handset or press SPEAKER to end. The Pager—Tracker system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.
Using The Other Telephone Features GCA70–245 8.21 Using The Auxiliary Jack NOTE: Only the 8024S telephone has an auxiliary jack. On models 8312S and 8324, the optional headset plugs into the handset jack. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer.
GCA70–245 Using The Other Telephone Features • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. Press INTERCOM. 2. Dial ✳ ✳ 1. 3. Press programmable button. 4. Dial a feature code 94 = Headset Button, 95 = External Ringer Button, 96 = Tape Recorder Button, 97 = External Pager Button. 5. Press TRANSFER/CONFERENCE. 6.
Using The Other Telephone Features GCA70–245 8.22 Understanding The DATA Button Light The optional Data Interface Unit (DIU) provides connections for your standard multiline digital telephone and an Industry Standard Telephone (IST) device. The DIU enables you to switch between your multiline telephone and an IST device (an industry standard telephone, FAX machine, modem, cordless telephone, or answering machine).
GCA70–245 Using The Other Telephone Features 8.23 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module is similar to the optional Data Interface Unit (see Section 8.22).
Using The Other Telephone Features GCA70–245 8.24 Using The Caller ID Feature The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the following: • Lines that ring audibly at your station. • Lines that ring audibly at another station that you answer with call pickup. • Lines that are transferred to your station. Incoming call numbers are displayed in the upper half of the LCD.
GCA70–245 9 Using Non-Verbal Messaging Using Non-Verbal Messaging 9.1 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone. This lets that telephone user know that you have a message for him. You can also turn on the message waiting light at another station when that station is busy or ring not answered, using the LCD feature buttons.
Using Non-Verbal Messaging GCA70–245 9.1 Message Waiting Light and Messaging—continued • To turn on the message waiting light at an idle telephone, 1. Press MESSAGE. (For models 8012S and 8024S, press INTERCOM, then dial ✳ 3.) 2. Dial extension number of station to be alerted. The message waiting light of called station will flash. • To turn off the message waiting light at a busy or idle station, 1. Press MESSAGE. (For models 8012S and 8024S, press INTERCOM, then dial # 3.) 2.
GCA70–245 Using Non-Verbal Messaging 9.2 LCD Messaging You can set system-supplied messages to be received or displayed by a calling LCD speakerphone. These messages give information on your telephone status. Get a list of the available messages from the attendant and write them on the blank listing chart on the next page. • To turn message on, 1. Press INTERCOM. 2. Dial ✳ 0 2. 3. Dial the desired number from your message list.
Using Non-Verbal Messaging GCA70–245 9.3 Assist Button Messaging If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display. • To send a message for assistance, 1. Press ASSIST button that you have programmed. 2. Press DSS of the telephone user you need help from.
GCA70–245 Using Non-Verbal Messaging • If you are the recipient of a station-to-station message reminder (a BLF light is fluttering), answer it as follows: 1. Press DSS button associated with lighted BLF light.
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GCA70–245 10 Programming Your Telephone Programming Your Telephone 10.1 Programming For Automatic Dialing • Automatic dialing is a feature that lets you: − dial lengthy numbers using one or two buttons, − store frequently used feature codes, − store intercom extension numbers of frequently called telephones.
Programming Your Telephone GCA70–245 10.1 Programming For Automatic Dialing —continued— The outside numbers and feature codes are commonly referred to as autodial numbers when they are stored at the programmable button locations; however, they are referred to as personal speed dial numbers when they are stored at the 10 keypad number locations. The intercom extension numbers are referred to as direct station selection (DSS) numbers.
GCA70–245 Programming Your Telephone Autodial Numbers 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 0 5 1 6 2 7 3 8 4 9 LCD Speakerphone Reference Manual 10–3
Programming Your Telephone GCA70–245 10.2 Storing Autodial And Speed Dial Numbers • To store an outside number or a feature code as an autodial or speed dial number, follow the display prompts and proceed as follows: 1. Press OPTIONS. 2. Press NEXT until ADIAL and SDIAL is displayed. 3. Press ADIAL to choose autodial programming or SDIAL to choose speed dial programming. 4. Press programmable button or keypad button to choose storage location. 5.
GCA70–245 Programming Your Telephone 10.3 Storing A DSS Number NOTE: You cannot store more than one DSS number at a programmable button location; however, you can store a feature code or autodial number at a second level for a button location that already has a programmed DSS. • To store an intercom extension number as a DSS number, proceed as follows: 1. Press OPTIONS. 2. Press NEXT until DSS appears. 3. Press DSS. 4. Press programmable button to choose location. 5. Dial extension number. 6.
Programming Your Telephone GCA70–245 10.4 Storing The Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier. Create access buttons as you need them. Account Code Button—allows you to enter an account code for call record purposes. Automatic Call-Back (Camp On) Button—arranges the system to ring your and another’s telephones as soon as their telephone becomes idle.
GCA70–245 Programming Your Telephone • To create these feature access buttons proceed as follows: 1. Press OPTIONS. 2. Press NEXT until FEAT appears. 3. Press FEAT. 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the buttons below currently displayed selections to choose desired selection. 6. Respond to any menu prompts associated with feature (such as all-call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK). 7. Press programmable button for storage location. 8.
Programming Your Telephone GCA70–245 10.5 Storing The Special Purpose Feature Buttons In addition to the feature buttons discussed on the previous page, there are six special purpose buttons that you can arrange as needed. These buttons provide the following features: Assist Button—sends a message to an LCD speakerphone that lets user know, with a tone and a station message display, that you need assistance.
GCA70–245 Programming Your Telephone 10.6 Response Message Programming This program lets you set up a button to be used for making a non-verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station. • To assign a button for non-verbal response: 1. Press INTERCOM ✳ ✳ 1. 2. Press the programmable button you want to use for message access. 3. Dial 5. 4. Dial a message number (0 through 9). NOTE: The preprogrammed messages are created by the attendant. 5.
Programming Your Telephone GCA70–245 10.8 Assist Button Programming With this feature you can program an “assist” button on your telephone that will let you send a message to an LCD speakerphone. By pushing this button you can let a party at another station know, with a tone and a station message display, that you need assistance with a call. Then, after receiving the tone and the display message, that person can join the call or monitor it through executive override or service observing.
GCA70–245 Programming Your Telephone 10.10 Subdued Off-Hook Voice Announce (SOHVA) Button Programming You can program a button at your station that may be pressed to enable the delivery of a SOHVA call. With this SOHVA enable button you can decide, after hearing a busy signal, whether the called party should be interrupted in a SOHVA manner. If so, you can press the button and complete the SOHVA call. To program a SOHVA button, 1. Press INTERCOM ✳ ✳ 1. 2. Press desired programmable button. 3. Dial 8. 4.
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GCA70–245 11 Troubleshooting Your Telephone Troubleshooting Your Telephone 11.1 Using Your Troubleshooting Guide Should your Impact or Impact SCS telephone fail to operate properly, or if you do not understand why it is operating in a certain manner, review the following Troubleshooting Guide for help. SYMPTOM POSSIBLE CAUSE INTERCOM light is flashing. Your messaging is set. Dial INTERCOM, then # 0 2 and hang up. MESSAGE light (models 8312S, 8324S) or HOLD light (models 8012S, 8024S) is flashing.
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GCA70–245 Glossary Glossary A All-call paging: Paging through the intercoms of all stations in the system. Assist button: A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle. Automatic dialing (or Autodialing): Using programmable buttons to store numbers for one- or two-button dialing.
Glossary GCA70–245 Departmental station operation: The operation of stations that are organized into departments. Direct Inward Station Dialing (DISD): This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Direct Station Selection/Busy Lamp Field (DSS/BLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station.
GCA70–245 Glossary M Messaging: Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status. Mute: A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark. N Night transfer: Transferring incoming calls to a particular station(s) for off-hour answering.
Glossary GCA70–245 Subdued off-hook voice announce: A private announcement that can be made to a busy party which they hear through the receiver of their handset. Speed dialing: Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).
GCA70–245 Publication Index Index Page A Abbreviations, Knowing The LCD . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Accessing The Button Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 Account Codes, Entering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Activating The Call Forward Outside System (CFOS) Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Adjusting The Display Contrast. . . . . . . . . .
Publication Index GCA70–245 Page C Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Caller ID Feature, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24 Camping At Another Telephone And Waiting For An Answer (Call Waiting) . . . . . . . . . . . . . . . . . . . 4-9 Camping At Another Telephone And Waiting For An Automatic Call Back . .
GCA70–245 Publication Index Page F Feature Buttons, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6 Feature Buttons, Storing The Special Purpose . . . . . . . . . . . . . . 10-8 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . . . . . . . 1-3 G Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Publication Index GCA70–245 Page M Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Making A Subdued Off-Hook Voice Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Making Intercom Calls . . . . . . . . . . . . .
GCA70–245 Publication Index Page Programming For Automatic Dialing. . . . . . . . . . . . . . . . . . . . . . . 10-1 Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Pulse And Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16 Q Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Quick Reference Guide, Using Your . . . . . . . . . . . . . . . . . . . . . .
Publication Index GCA70–245 Page Storing The Special Purpose Feature Buttons . . . . . . . . . . . . . . . . 10-8 Storing The System Speed Dial Numbers And Names . . . . . . . . 2-16 Subdued Off-Hook Voice Announcement Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . 4-10 Subdued Off-Hook Voice Announcement, Responding To . . . . . . . 3-4 Switching The Dialing Mode Between Pulse And Tone . . . . . . .
GCA70–245 Publication Index Page Using The Caller ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24 Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23 Using The Optional Tracker Paging System . . . . . . . . . . . . . . . . . 8-18 Using The Other Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . 8-1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using Toll Restriction Ovcrride .
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GCA70–245 A Quick Reference Guide Appendix A Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature To Turn On To Turn Off Account Code Programmed Button, or INTERCOM ✳ 04 Assist Programmed Button Attendant INTERCOM 0 Automatic Callback INTERCOM Ext.
Quick Reference Guide Feature GCA70–245 To Turn On To Turn Off Line Group 1 Line Group 2 Line Group 3 Line Group 4 INTERCOM 9 INTERCOM 81 INTERCOM 82 INTERCOM 83 Line Group Queue INTERCOM (grp. code) ✳8 INTERCOM # 8 Message Waiting INTERCOM ✳ 3 Ext. INTERCOM # 3 Ext.
GCA70–245 Feature Toll Restriction Override Quick Reference Guide To Turn On To Turn Off INTERCOM ✳✳6 Voice Announce Block INTERCOM ✳ 2 Programmed Button or Volume Save INTERCOM ✳✳5 INTERCOM # 2 Quick Reference – 3
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NOTES
NOTES
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Printed in U.S.A. GCA70–245.
