Industry Standard Telephone (IST) Station User’s Guide DXP, DXP Plus, and FX Digital Telephone Systems
This user’s guide applies to industry standard single-line telephones such as the model 2500-** when used with the DXIST-** or FXIST*-** industry standard telephone interface circuit board. Contact your Comdial dealer for updates of this as well as other Comdial publications as your needs require. Comdial strives to design the features in our communications systems to be fully interactive with one another.
Industry Standard Telephone User’s Guide 1. INTRODUCTION...........................................................1 2. FLASHING THE HOOKSWITCH ..............................1 3. ANSWERING CALLS ...................................................2 3.1 Answering A Call......................................................2 3.2 Using Call Pickup......................................................2 3.3 Using Night Mode.....................................................2 4. MAKING CALLS.............
Contents 10. MAKING A PAGING ANNOUNCEMENT ..............18 10.1 Using External Paging...........................................18 10.2 Using All-Call and Zone Paging ...........................18 10.3 Using Meet-Me Page.............................................19 11. FORWARDING CALLS .............................................20 11.1 Call Forward Outside System (CFOS) .................21 12. USING THE TRACKER PAGING SYSTEM ...........23 12.1 Responding To Tracker Pager Calls ....................
Industry Standard Telephone User’s Guide 1. INTRODUCTION This manual serves as a helpful guide for using all the functions of your new telephone and as a quick reference guide. You may have your telephone programmed to provide an intercom dial tone when you lift the handset. This arrangement is known as “prime intercom.” You may, however, have your telephone programmed to provide outside line dial tone instead. This arrangement is known as “prime line automatic” or “idle line preference.
Answering Calls 3. ANSWERING CALLS 3.1 Answering A Call • To answer a call that is ringing at your telephone, –lift handset. 3.2 Using Call Pickup • To answer a call that is ringing at another station in your group 1. Lift handset. 2. Dial # 4. (you must have the ringing station programmed into your call pickup group). • To answer a call that is ringing at any station 1. Lift handset. 2. Dial * 4 plus station number of ringing telephone 3.
Industry Standard Telephone User’s Guide 4. MAKING CALLS 4.1 Using Prime Line Preference The following instructions apply to telephones programmed for prime line automatic or idle line preference. • To make a call 1. Lift handset and listen for outside dial tone. 2. Dial the outside number. • To access an intercom line 1. 2. 3. 4. 5. 6. Lift handset. FLASH the hookswitch. Listen for intercom dial tone. Dial station number or intercom feature code. Complete intercom call. Hang up handset. 4.
Making Calls • To access outside line using line group feature 1. Lift handset and listen for intercom dial tone. 2. Dial the line group access code: Line Group Access Codes 9 = line group 1, 80–89 = line groups 2 through 11, 60–64 = line groups 12 through 16, 3. Listen for outside dial tone. 4. Dial number or use the redial or speed dial feature. • To queue for a busy line group 1. 2. 3. 4. 5. Lift handset and listen for intercom dial tone. Dial line group access code (9, 80–89, 60–64). Hear busy tone.
Industry Standard Telephone User’s Guide 4.3 Using Last Number Redial • To redial the last number that you dialed at your telephone 1. Lift handset and listen for intercom dial tone. 2. FLASH the hookswitch and press #. The system makes the call over the last line that you used. • To redial the last number that you dialed at your telephone (if the last line you have used is busy) 1. Dial line group access code (9, 80–89, 60–64). 2. FLASH the hookswitch, 3. Dial * 01 #.
Making Calls 4.4 Using Speed Dialing • To program personal speed dial numbers 1. Lift handset and listen for intercom dial tone. 2. Dial * * 1. 3. Dial memory location (1–0), then dial 00 for prime/last line -or01–16 for line groups 1–16. 4. Dial the number sequence you want to store (up to 16 digits that can include # and *). 5. If necessary, press and release the hookswitch to store a hookflash. 6. Hang up the handset. 7. Repeat the above procedure for each speed dial number you wish to program.
Industry Standard Telephone User’s Guide • To dial personal speed dial numbers 1. Lift handset and listen for intercom dial tone. 2. FLASH the hookswitch -or- dial * 01, 3. Press desired speed dial location (dial pad buttons 1–0). Call will dial automatically. • To dial personal speed dial numbers (if all lines in the line group used for the preselect are busy): 1. Lift the handset and listen for dial tone. 2.
Making Calls • To dial system speed dial numbers (if all lines in the line group used for the preselect are busy) 1. Lift the handset and listen for intercom dial tone. 2. Dial a different line group access code than the one used for the preselect and listen for outside dial tone. 3. FLASH the hookswitch -and- dial *01* 4. Dial the desired speed dial bin.
Industry Standard Telephone User’s Guide 5. HOLDING CALLS • To place a call on hold that only you can retrieve 1. FLASH the hookswitch. 2. Hang up handset. • To return to a call that is on hold 1. Lift handset and FLASH the hookswitch, or lift handset, listen for dial tone, and dial # #. 2. Answer call. • To place a call on hold at another telephone 1. 2. 3. 4. FLASH the hookswitch. Dial * 90. Dial station number of telephone to receive the held call. Hang up handset.
Holding Calls • Hold Recall Feature —After a preprogrammed length of time, a call that you have placed on hold will automatically ring back to your telephone. 1. Lift handset. 2. Answer the recalling line. 5.1 Using Call Park • To park a call 1. FLASH the hookswitch. 2. Press *. 3. Dial park orbit access code (910–999 for orbit 10–99). If the first orbit is busy, dial another park orbit access code. 4. Hang up handset. 5. Use paging feature to announce call and park orbit access code if necessary.
Industry Standard Telephone User’s Guide 6. TRANSFERRING OUTSIDE CALLS 6.1 Using Screened Transfer • To announce a call before transferring 1. 2. 3. 4. 5. Answer outside call. FLASH the hookswitch (this places the call on hold). Dial intercom number of station. Upon answer, announce the call. Hang up the handset (this transfers the call). • To do a quick screened transfer to intercom or tie line )Quick Transfer must be enabled in Class of Service programming for this feature to operate. 1. Answer call.
Transferring Outside Calls 3. Dial intercom number of station. 4. Hang up handset. To do a quick unscreened transfer to intercom or tie line )Quick Transfer must be enabled in Class of Service Programming for this feature to operate. 1. Answer call, 2. Dial intercom number for transfer location, 3. Hang up handset. )If no one answers the transferred call within a preprogrammed time, it will re-ring your telephone.
Industry Standard Telephone User’s Guide 7. CONFERENCING STATIONS • To conference between yourself, one outside party, and one intercom party, or between yourself and two intercom parties 1. 2. 3. 4. Answer or make a call. FLASH the hookswitch (this places the call on hold), Dial intercom number of station. When the party answers, have a conversation with that party (consultation hold), or announce that you are forming a conference with the first party (three-way conference). 5.
Conferencing Stations 7.1 Using Broker’s Call • To establish two simultaneous calls and alternate between them 1. 2. 3. 4. 5. 6. Answer or make a call. FLASH the hookswitch (this places the call on hold), dial * 07. Dial number of second party. FLASH the hookswitch (this places the second call on hold). FLASH the hookswitch when you want to alternate between calls. 7. Hang up the handset to end the current call 8. FLASH the hookswitch to return to the other party. 9. Hang up the handset to end the call.
Industry Standard Telephone User’s Guide 8. USING THE MESSAGING FEATURE • Using Message Waiting Control )Only the person who sent the message and the person receiving the message can turn off the message-waiting light. • To turn on the message-waiting light and broken dial tone at a telephone )Message Wait Stutter Dial Tone must be enabled in Class of Service programming for the target station. 1. Dial * 3. 2. Dial station number of the telephone you want to alert.
Using the Messaging Feature 8.1 Using LCD Messaging You can set system-supplied messages to display at any calling LCD speakerphone. • To turn LCD messaging on 1. Lift handset. 2. Dial * 02. 3. Dial message code number (01–30), then press #. • To turn LCD messaging off 1. Lift handset. 2. Dial # 02.
Industry Standard Telephone User’s Guide 9. USING RECALL/FLASH The reaction of your telephone depends on how it was programmed by the installer. When you access an outside line using the line group feature and then flash the telephone hookswitch, your telephone will react in one of the following ways. • Obtain intercom dial tone • Recall outside line dial tone • Access outside features.
Making A Paging Announcement 10. MAKING A PAGING ANNOUNCEMENT 10.1 Using External Paging • To page over an external public address system 1. Lift handset and listen for intercom dial tone. 2. Dial preprogrammed page zone number (71–77 or 70). 3. Make announcement. 10.2 Using All-Call and Zone Paging • To page 1. 2. 3. 4. Lift handset and listen for intercom dial tone. Dial zone number (71–77 or 70 for all-call). Make announcement.
Industry Standard Telephone User’s Guide 10.3 Using Meet-Me Page At times, other telephone users may page you with instructions to meet them on line. This is known as a meet-me page. You can go to the nearest telephone and dial a code to contact the paging party. • To reply to a meet-me page 1. Lift handset of nearest telephone and listen for intercom dial tone. 2. Dial 78. 3. Meet paging party on line.
Forwarding Calls 11. FORWARDING CALLS • To forward just your prime line and intercom calls to another telephone as soon as they ring your telephone 1. Lift handset and listen for intercom dial tone. 2. Dial * 51. 3. Dial station number of telephone to which you want to forward calls. • To forward just your prime line and intercom calls to another telephone after they ring at your telephone a few times or when you are busy on your telephone 1. Lift handset and listen for intercom dial tone. 2. Dial * 53. 3.
Industry Standard Telephone User’s Guide • To forward all of your calls to another telephone after they ring at your telephone a few times or whenever you are busy on your telephone 1. Lift handset and listen for intercom dial tone. 2. Dial * 54. 3. Dial station number of telephone to which you want to forward calls. • To cancel call forwarding 1. Lift handset and listen for intercom dial tone. 2. Dial # 5. 3. Hang up. 11.
Forwarding Calls 4. 5. 6. 7. k) Dial 5 for Ring-No-Answer line calls only l) Dial 6 for Ring-No Answer intercom and line calls Press # once. This sets the CFOS type. Dial the code for line pre-select a) Dial 00 for Prime/Last line -ORb) Dial 01~16 for line groups 1-16 Dial the outside number you wish the calls to be forwarded to. Hang-up the handset. • To De-Activate CFOS 1. Lift the handset 2. Dial *56 3.
Industry Standard Telephone User’s Guide 12. USING THE TRACKER PAGING SYSTEM The Tracker Pager System option allows you to send call back and parked call messages to Tracker pagers assigned to station numbers. If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you.
Using The Tracker Paging System • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available) 1. 2. 3. 4. Answer a call. FLASH the hookswitch. Dial station number of station that is to receive the call. If the user at the called station does not answer or the station is busy, dial * 8. 5. Hear confirmation beep (Tracker page accepted) or busy tone (Tracker page not accepted). 6. Hang up handset.
Industry Standard Telephone User’s Guide • To disable or enable a Tracker pager at your station 1. Lift handset and listen for intercom dial tone. 2. Dial # 06 to disable, – OR – Dial # 07 to enable, 3. Hang up handset.
Camping On At A Station 13. CAMPING ON AT A STATION When an intercom call is made to a phone that is not answered or is busy, the caller has the ability to Camp On to that station. This action causes the callers phone to automatically ring when the station is available. )You can camp on at only one station at a time. 13.
Industry Standard Telephone User’s Guide 13.2 Camping On To a Busy Station If you call another station and receive a busy signal or a Do Not Disturb tone, you can dial a feature code that will cause the system to ring your telephone when the station is available. • To camp on at any busy station 1. Make intercom call and hear busy signal. 2. Dial * 6. 3. Hang up. Callback will occur when the called station becomes idle. • To answer callback ring —Lift handset and called station will ring.
Camping On At A Station • To camp on at a station with a Do Not Disturb condition set 1. Make intercom call and hear busy tone. 2. Dial * 6. 3. Hang up. A callback will occur when the user at the called station disables the Do Not Disturb mode. • To override a call or a Do Not Disturb condition at another telephone (Executive Override) 1. Make intercom call and hear a busy signal. 2. Dial * 03 (all parties will hear several tone bursts). 3. Speak your announcement.
Industry Standard Telephone User’s Guide • To cancel call waiting 1. Lift handset and listen for intercom dial tone. 2. Dial # 6. • To answer a call-waiting tone 1. Hear short burst in handset receiver. 2. You may choose to ignore the call-waiting tone and remain on line with your original caller. – OR – Complete present call and hang up handset (waiting call will begin ringing). Lift handset to answer waiting call. 13.
Camping On At A Station NOTES: 30 Comdial September, 02
Industry Standard Telephone User’s Guide 14. QUICK REFERENCE GUIDE This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. All access codes are entered from the intercom mode of operation.
Quick Reference Guide Feature (Continued) Enable Code Line Answer From Any Station Zones 1-4 65-68 Line Answer From Any Station All Zones 69 Meet-Me Answer Page 78 Message Waiting *3 + Station Number Message Wait Retrieval #00 Operator Access 0 Paging, All Call 70 Paging, Zones 2-8 71-77 Park Orbit Retrieve #910-#999 Park Orbit Send *910-*999 Pick Up Last Line *08 Redial Last Dialed Number # Saved Number Redial *06 Speed Dial Access Code *01 Speed Dial, Station 1-0 Speed Dia
Industry Standard Telephone User’s Guide 15. GLOSSARY A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
Glossary Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions based entirely upon the programming of the system. B Broker’s Call A feature that allows two simultaneous calls and the ability to alternate between them.
Industry Standard Telephone User’s Guide Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party. Caller ID Allows station users to view the originating line number of incoming calls before they are answered.
Glossary Direct Inward Dialing (DID) This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Do-Not-Disturb A mode that disables incoming call ringing and intercom caling. Dual Tone Multiple Frequency (DTMF) The tones made by your telephone when you dial. E Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation.
Industry Standard Telephone User’s Guide I Industry Standard Telephone (IST) Analog telephone with on a basic 12 button keypad and no advanced features. Some instruments may also include TAP buttons and/or message lamps. Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system. K Keypad Buttons on the telephone (0-9, #, and *) used for dialing.
Glossary Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring. M Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.
Industry Standard Telephone User’s Guide P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over. Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
Glossary R Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from on station or group to another.
Industry Standard Telephone User’s Guide Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies. System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system.
Glossary U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. Z Zone Paging Each station is assigned a paging zone in system programming.
Industry Standard Telephone User’s Guide A E Account Code 31, 33 All Call 31 All-Call Paging 18, 33 Answering Calls 2 Attendant 33 Attendant Calling 31 Authorization Code 31 Automatic Callback 33 Automatic Callback and Call Waiting 28, 31 Automatic Redialing 33 Automatic Route Selection (ARS) 34 Executive Override 36 F Flashing The Hookswitch 1 Forwarding Calls 20 H Holding Calls 9 Hookflash 1, 36 Hookswitch 1, 36 B I Broker’s Call 14, 31, 34 Industry Standard Telephone (IST) 37 Intercom 37 C K
Night Transfer 38 O Speed Dialing 7, 40 Station 40 System Speed Dial 8, 41 T Operator Access 32 Operator Station 38 P Paging 18, 39 All Call 18 Meet-Me 19 Zones 18 Paging, All Call 32 Paging, Zones 32 Park Orbit Retrieve 10, 32 Park Orbit Send 10, 32 Pick Up Last Line 32 Prime Line 39 Privacy 39 Pulse/Tone Switching 39 Q TAP (Flash/Recall 41 TAP Dialing Code 32 Toll Restriction 41 Tracker 23 Tracker Pager 32, 41 Tracker, Call 32 Tracker, Message Retrieve 32 U Unscreened Call Transfer 11, 42 Unsuperv
This manual has been developed by Comdial Corporation (“The Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
Industry Standard Telephone User’s Guide--DXP, DXP Plus, FX GCA70-385 Rev 01 August, 2002
