CONVERSip EP100 Digital Endpoint User Guide
CONVERSip EP100 Digital Endpoint User Guide This manual supports models EP100-12 and EP100-24. Copyright © 2004 Comdial Corporation All rights reserved. Unauthorized use of this document is prohibited. Comdial Corporation 106 Cattlemen Road, Sarasota, FL 34232 (941) 554-5000 or (800) 266-3425 -NoticeComdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.
CONVERSip EP100 User TABLE OF CONTENTS INTRODUCTION ................................................................ XI Audience Description ............................................................. xi Related Publications ............................................................... xi Conventions Used in this Manual ........................................... xi 1. OVERVIEW.......................................................................15 1.1 Understanding the Basic Functions ...............
Contents 2.5.3 Pickup For Monitored Stations .................................34 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)..........................................................................35 2.6.1 Voice Announce Blocking ........................................36 2.7 Caller ID (Automatic Number Identification) ..................37 3. MAKING CALLS..............................................................39 3.1 Making Outside Calls ................................................
CONVERSip EP100 User 4.4 Call Forward Outside System (CFOS) .............................54 4.5 Call Parking ......................................................................56 4.5.1 Parking a Call............................................................56 4.5.2 Handling Park Recalls ..............................................56 4.6 Call Transferring...............................................................58 4.6.1 Screened Call Transfers ............................................58 4.6.
Contents 7.3 Do Not Disturb Condition ................................................82 7.4 Automatic Redial ..............................................................83 7.5 Tracker Paging System .....................................................85 7.6 Auxiliary Jack...................................................................87 7.7 Account Codes..................................................................89 7.8 Dial By Name ...............................................................
CONVERSip EP100 User This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications.
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CONVERSip EP100 User Revision History Version 01 Sept ‘04 Changes Initial Release Date 9/01/04 Comdial ix
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CONVERSip EP100 User Introduction This manual describes how to use the CONVERSip EP100 telephone, models EP100-12 and EP-100-24. This manual is intended to provide: • basic knowledge of the functions and features of the EP100 LCD user interface. • step-by-step procedures for processing calls and controlling individual extension settings. Audience Description This manual is intended for persons who use CONVERSip EP100 telephones on a day-to-day basis.
Introduction • Press Page Up or Page Down. • Press and hold the Shift and Ctrl keys simultaneously. In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name. • Enter the value you want to use for this feature.
CONVERSip EP100 User 1. OVERVIEW Before you start using your CONVERSip EP100 digital endpoint, take a quick look at its layout. The EP100 has three soft keys, 12 or 24 programmable buttons, seven fixed function buttons, volume up and down buttons, an LCD, and a standard dial pad.
Overview The EP100-24 and EP100-12 models are identical except for the number of programmable buttons available.
CONVERSip EP100 User 1.1 Understanding the Basic Functions Your EP100 provides many versatile features for your use. These features are explained in terms of what they allow you to do.
Overview 1.1.1 YOUR EP100’S BUTTONS Button Soft Keys What it Does • Provide quick and easy access to system features • Provide straightforward button programming without dialing codes (the soft keys themselves, however, are not programmable) INTERCOM • Selects an intercom line, and allows you to initiate many of the telephone’s features • Your installer programs INTERCOM on a programmable button. The default location is the lower right-most programmable button.
CONVERSip EP100 User Button What it Does SHIFT • Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.
Overview 1.1.2 EP100 DISPLAY LIGHTS The lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) Lights DSS/BLF programmable button Condition • Steady red = station is in use. • Flashing red = station is receiving a call. • Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button. Line Button • Steady green = this is your line, either onhook (in a hands free mode) or off-hook, when the line is active.
CONVERSip EP100 User Busy Lamp Field (BLF) Lights Fixed Feature or Programmable Feature Button Condition • Steady red = the feature is on. • Steady off = the feature is off. Note: You can find the programmable buttons that the installer designates feature buttons through programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features. MUTE button • On steady = called party cannot hear your conversation.
Overview 1.2 Positioning Your EP100 When your new EP100 arrives, the system installer unpacks the phone and connects the line cord to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls. You should adjust the position of the EP100 on your desk or table to suit your individual needs and maximize the performance of the sound activated features.
CONVERSip EP100 User 2. Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.) 3. When the telephone is at the desired height, select the closest pair of notches and insert the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.
Overview 1.4 Setting a Personal Ringing Tone You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. To select one of the ring tones, proceed as follows: 1. Select OPTIONS. 2. Select NEXT until the RING option appears. 3. Select RING. 4. Select UP or DOWN to choose ring tone in display (a new tone sounds each time you press the button). 5. Press SPEAKER to end.
CONVERSip EP100 User 3. Lift handset. 4. Press the VOLUME Up or VOLUME Down button once for each change in handset volume that you desire. Note: When a call ends, the system resets the speaker and handset volume of all future calls to the default setting. For instructions in setting your EP100’s default volume settings, see Section 7.9, Volume Control. 1.
Overview 2. Dial extension number (called telephone rings or tone is heard). 3. Speak toward telephone or lift handset if privacy is desired. 1.7 Speakerphone Usage Guidelines When using your EP100, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
CONVERSip EP100 User • Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.
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CONVERSip EP100 User 2. ANSWERING CALLS 2.1 Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your station is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the soft keys. When you hear outside ringing (two long bursts) and observe an orange flashing light, 1.
Answering Calls 2.2 Answering Intercom Calls Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer. As with an outside call, your LCD screen displays the extension number of the incoming call (e.g.
CONVERSip EP100 User 2.3 Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. If your telephone rings, 1. Press line button with flashing light. 2. Lift handset to talk. When you hear loud ringing anywhere in the system, 1. Lift handset. 2. Press INTERCOM. 3. Choose ringing zone: • Dial 65 through 68 to select ringing zone (1-4). • Dial 69 to answer for any zone. 2.
Answering Calls To retrieve exclusive hold, 1. Press line button of held call (with winking green light), or press TAP. 2. Speak toward telephone or lift handset if privacy is desired. After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange.
CONVERSip EP100 User 3. Dial extension number of station where call is currently on hold. 4. Press DSS/BLF button or TAP to answer call. Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.
Answering Calls 1. 2. 3. 4. Press INTERCOM. Dial *4. Dial extension number of ringing telephone. Speak toward telephone, or lift handset if privacy is desired. 2.5.3 PICKUP FOR MONITORED STATIONS Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.
CONVERSip EP100 User If ringing telephone is within your designated calling group... ...DIAL # 4 For any ringing telephone... ...DIAL ✳ 4 + extension code Ringing Station Your Station ...PRESS flashing DSS/BLF button If you have programmed a DSS/BLF button for the ringing telephone... Answering Calls for Other Stations 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA) This feature allows an intercom caller to break into your call by making an announcement through your handset receiver.
Answering Calls To respond to a SOHVA verbally, 1. Select and hold REPLY or press MUTE. 2. Speak into handset. Distant party cannot hear your response. 3. Release REPLY or MUTE after response is complete to return to distant party. To respond to a SOHVA nonverbally through Response Messaging, J Doe Ext 321 Calling MSG REPLY BLOCK Incoming SOHVA Have Take S12 Calling Call 1. Select MSG. Hold Msg Back HVHLD TKMSG CLBK 2. Select HAVE HOLD or TAKE MSG.
CONVERSip EP100 User 2. 3. 4. 5. Select NEXT until VAB appears. Select VAB. Select ON to block (or OFF to unblock). Press SPEAKER to end. INCOMING SOHVA Your Station SOHVA RESPONSES VERBAL SOHVA Delivering Station Press and Hold MUTE While Speaking NONVERBAL Select MSG And Choose Message To Deliver BLOCK Select BLOCK To Disconnect Answering aa SOHVA 2.
Answering Calls 1. Select the programmed CALLER ID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list. 2. Select the programmed CALLER ID button each time you wish to display the next most recent ring-no answer call to your line. 3. To dial one of the numbers in the redial queue, select the programmed SAVED NUMBER REDIAL button. The system will automatically dial the number.
CONVERSip EP100 User 3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your EP100, the system automatically selects a line for use when you lift the handset or press the speaker button. To dial an outside number manually, 1. Press INTERCOM. 2. Dial 9 or other line button to select line (see Section 7.2, Line Groups for more details). 3. Listen for dial tone. 4.
Making Calls 3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. Note: The following instructions assume a tone-first setting.
CONVERSip EP100 User 3.3 Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: • numbers that you store for your own use (personal speed dial numbers), and • numbers that the system attendant stores for everyone’s use (system speed dial numbers). To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following: 1.
Making Calls 3.4 Redialing For instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial. 3.4.1 REDIAL - LAST-DIALED NUMBER To redial the last-dialed number, 1. Press SPEAKER or hang up handset to disconnect current ringing or busy tone. 2. Dial #. 3. Listen for ringing or busy tone over the telephone speaker: 3.4.2 REDIAL PROGRAMMING (STORING NUMBERS) To permanently store a number you’ve just dialed, choose one of these methods: 1.
CONVERSip EP100 User 2. Press programmed SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier). 3.5 Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. To camp on at any busy station, 1. Select CAMP. 2. Your telephone immediately hangs up.
Making Calls 3.6 Advanced Camping On Options 3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. To camp on at a station for which you hear ringing but receive no answer, select CALLBK. Callback occurs after any activity is initiated at dialed station. To cancel the camp-on condition, 1. Press INTERCOM and dial #6. 2.
CONVERSip EP100 User 3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work). To activate call waiting when you hear a busy signal, 1. Dial *6 (called party hears tone). 2. Wait on line for a reply. 3.
Making Calls 3. Lift handset to answer call. 1 4 7 * 2 5 8 0 6 9 # 3 Your Station BUSY NO ANSWER To Wait For Callback... To Send Call Waiting Tone... To Wait For Callback... ...Select CALLBACK and Disconnect ...Dial ✳ 6 and Wait For Reply ...Select CAMP and Disconnect When idle, your call is connected. Busy station hears tone and may respond or ignore. When any activity occurs at station, your call is connected. Idle Station Busy Station Camping On Options 3.
CONVERSip EP100 User Make a SOHVA announcement using the SOHVA button as follows. J Doe Ext 321 Is Busy 1. Make intercom call and hear busy SOHVA CAMP NEXT tone. If called station is on an outside line, ring-back tone is heard, but SOHVA is still available. Making a SOHVA 2. Select SOHVA and hear several quick tone bursts. 3. Make announcement. 4. Wait on line for reply (either verbal or LCD reply). If your station returns to idle, the called party has blocked your SOHVA.
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CONVERSip EP100 User 4. ADVANCED CALL HANDLING 4.1 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. To queue for a line group, 1. Press INTERCOM. 2. Dial the line group access code (see Section 7.2, Line Groups for your system’s codes). 3. Hear busy tone. 4. Dial *6. If you have line appearance for a particular line and wish to queue for it, 1. 2. 3. 4. 5. Observe the busy status light (LED). Press INTERCOM. Dial *6.
Advanced Call Handling 4.2 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to seven parties, including you as the originating party, in any combination of outside lines and intercom parties. Note: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.
CONVERSip EP100 User If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), dial #.
Advanced Call Handling 4.3 Call Forwarding 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call. To forward your calls, 1. Select OPTIONS. 2. Select NEXT until the CFWD option appears. 3. Select CFWD. 4. Select SET. 5.
CONVERSip EP100 User 6. Dial extension number of telephone to receive your forwarded calls. 7. Press SPEAKER to end. Display shows FWD. To cancel call forwarding, select the right soft key. Forward Only Your Prime Line and Intercom Calls PERS ALL Caller Forward All Calls That RIng At Your Station Your Station NoANS Forward Station Forward Only Calls That Are Not Answered At Your Station Call Forwarding Options 4.3.
Advanced Call Handling 1. Hear ringing and/or see flashing line status light. 2. Press programmed CALL FORWARD button (system immediately forwards ringing call to station you designated). See Section A, Feature Access Codes for programming instructions. 4.4 Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system. To activate CFOS with your EP100, 1.
CONVERSip EP100 User 8. Select outbound line (press line button, dial appropriate code, or do nothing and let previously selected line remain in effect). If you want to change the destination, you must enter something for the outbound line. (See Section 7.2, Line Groups for line access codes.) 9. Select forward destination (dial number, press speed dial button, or do nothing and let previously selected destination remain in effect). 10. Press SPEAKER to end (display shows CFOS and type of forwarding).
Advanced Call Handling 4.5 Call Parking 4.5.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. To park a call in orbit, 1. While on the call, press INTERCOM or press TRNS/CNF if intercom call. 2. Dial *. 3. Dial code for park orbit (910 to 999 for orbit 10–99).
CONVERSip EP100 User To answer a park recall, select ANS. The call then connects to your station. Recall Li HOLD To place a park recall on hold at your station, select HOLD. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. ANS A Park Recall To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. Select PARK (the system places the call back in its original park orbit where it remains until it is answered or recalls again).
Advanced Call Handling 4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. To screen and transfer a call to another telephone in the system, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3.
CONVERSip EP100 User If the intercom party does not answer their telephone when ringing, take one of the following steps: 1. Select RECON to reconnect the call to your station. 2. Select MSG to leave a message-waiting indication at the station. 4.6.2 UNSCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. To transfer an unscreened call to another system telephone, 1.
Advanced Call Handling 4.7 Other Call Transferring Options 4.7.1 HOT TRANSFER A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call. To make a hot transfer to another telephone in the system, 1. Answer call. 2.
CONVERSip EP100 User 4.7.2 QUICK TRANSFER When the installer programs the quick transfer method on your telephone, you can deliver an automatic transfer of an incoming line call without pressing the TRNS/CNF button. To do a quick screened transfer, 1. 2. 3. 4. Answer call. Dial intercom number for transfer location. When party at transfer location answers, announce call. Hang up, select RELEASE, or press SPEAKER button. To do a quick unscreened transfer, 1. Answer call. 2.
Advanced Call Handling Call Transferring Summary Transfer option What are the sender’s actions after answering original call? How is the transferred call delivered to the receiver? Best suited for: Screened Transfer 1. Press TRNS/ CNF 2. Dial extension 3. Announce call 4. Disconnect Normal intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer Normal transfers that require introduction. Unscreened Transfer 1.
CONVERSip EP100 User Call Transferring Summary (Continued) Transfer option What are the sender’s actions after answering original call? Quick Transfer (with intro) 1. Dial extension 2. Announce call 3. Disconnect Intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer. Quick Transfer (without intro) 1.
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CONVERSip EP100 User 5. NONVERBAL MESSAGING 5.1 LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. To turn on a message from your telephone, 1. Press INTERCOM and dial *02. 2.
Nonverbal Messaging To turn off the message and your intercom light, press INTERCOM and dial #02. LCD MESSAGE LIST (Write the attendant supplied messages here.
CONVERSip EP100 User LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message 27 28 29 30 5.2 Message Waiting Light and Messaging If the system installer designates your EP100 to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1. Press INTERCOM. 2. Dial *3. 3.
Nonverbal Messaging 3. Dial extension number or press DSS/BLF button of station that was alerted. The message-waiting light of called station turns off. To turn off the message-waiting light during message-delivering conversation, press INTERCOM once if off-hook, twice if on-hook. To receive a message at an alerted station, 1. Observe flashing message waiting light and the LCD message indicating who called for you. 2. Select CALL to dial the messaging station automatically. 3.
CONVERSip EP100 User 2. If a scrolling Response Messaging was programmed, continue to press RESPONSE MESSAGE button and dial # when your display shows the message you wish to send. To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone, 3.
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CONVERSip EP100 User 6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. Note: Storing DSS numbers at button locations overwrites any previously stored numbers. To store an intercom number as a DSS number, 1. Select OPTIONS. 2. Select NEXT until the DSS option appears. 3. Select DSS. 4.
Programming 6.2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. Note: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or making test calls to emergency numbers: 1.
CONVERSip EP100 User 4. Press programmable button or dial pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). Speed Dialing Options 5. Choose your speed dial route from the following list: • Press line button to select outside line, Preselect EXIT • Dial 00 to select prime line or last line used, • Dial 01 to 16 to select line group, Selecting Line or Intercom • Press INTERCOM button or dial 8 to select intercom. 6. 7.
Programming 6.3 Feature Access Codes In addition to the system features which may be programmed using the soft keys, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes. To store a system feature access code, 1. Select OPTIONS. 2. Select NEXT until SDIAL Location EXIT option appears. 3.
CONVERSip EP100 User 6. Label button location. As you program numbers, fill in the identification strips on your telephone as well as these tables.
Programming 6.4 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the soft keys to select the feature you want to store, and then store it on a programmable button. • Account Code Button (ACCT)—allows you to enter an account code for call record purposes. • Auxiliary Pager (APAGE)—selects external pager operation through the auxiliary jack. • Auxiliary Recorder (ARECD)—selects tape recorder operation through the auxiliary jack.
CONVERSip EP100 User • Music Button (MUSIC)—allows you to enable or disable background music; also allows you to choose from two preprogrammed music sources. • Page Button (PAGE)—provides one-button access to paging. • Park Button (PARK)—parks calls in preselected park orbit. • Pick-Up Button (PCKUP)—allows you to pick up a call ringing elsewhere in your system. • Privacy Release Button (PRIV)—allows other telephones which share a line appearance for current call to join.
Programming 6. Respond to any menu prompts associated with feature (see example for Pickup). 7. Press programmable button for storage location. 8. Repeat steps 3 through 7 for other features, or select EXIT to end programming. GRP Pickup DIRECT EXIT Responding to Prompts to Program a Pickup Button To clear a feature button assignment, repeat the above procedure, but select CLEAR before selecting the storage location button. 6.
CONVERSip EP100 User 6. Dial reminder time using the numbers on the dial pad (remember to dial a zero before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.). 7. Set AM or PM. 8. Select SAVE. 9. Press SPEAKER to quit. Time: SAVE 10:30 AM PM EXIT Setting the Alert Time When an alert sounds at the set time, you hear four short tone bursts, which continues until acted upon.
Programming 3. Press programmable button for RESPONSE MESSAGE button location. 4. Dial 00 5. Dial # to save programming. 6. Press SPEAKER to end. 7. Label the button location. To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed), 1. Press INTERCOM. 2. Dial **6 3. Press programmable button for RESPONSE MESSAGE button location. 4. Dial message number (01-30) from list of messages. Note: Programmed messages available for use are created by the system attendant.
CONVERSip EP100 User 7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your EP100 while on-hook and idle. The system automatically turns background music off during calls and voice announcements. To turn the music on, 1. Select OPTIONS. 2. Select NEXT until the MUSIC Background Music option appears. SET CLR EXIT 3. Select MUSIC. 4. Select SET. 5. Select SRC 1 or SRC 2 for the Setting Background Music music source. 6.
Other Advanced Features 7.2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. If your system has line groups, access them as follows. 1. Press INTERCOM. 2.
CONVERSip EP100 User To enable DND, proceed as follows. 1. Select OPTIONS. 2. Select NEXT until the DND option appears. 3. Select DND. 4. Select ON. 5. Select EXIT. 6. Press SPEAKER to end. Do Not Disturb ON OFF< EXIT Setting Do Not Disturb Note: Although it does not appear on your screen while Do Not Disturb is displayed, the right soft key activates the Options menu. To disable the DND condition, proceed as follows. 1. 2. 3. 4. 5. 6. Select OPTIONS. Select NEXT until the DND option appears.
Other Advanced Features Note: The AUTOMATIC REDIAL button described in the following steps must have already been programmed by your system installer or attendant. You cannot program this feature yourself. To use the automatic redial feature to redial a busy or unanswered number, 1. While on the call, select ARDL or press the AUTOMATIC L123 REDIAL button programmed by CONF ARDL your installer. 2.
CONVERSip EP100 User • Select NEXT to scroll to the next number in the queue. • Select EXIT to exit from the redial queue. To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, 1. While your telephone is in the process of dialing a number, select ARDL or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue.
Other Advanced Features When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling. To track a called party after receiving a ring—no answer, 1. Make an intercom call to someone and receive no answer. 2. Select TRACK. 3. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted). 4. Press SPEAKER to end.
CONVERSip EP100 User 2. Press TAP to retrieve the displayed parked call. If you receive a parked call message on your Tracker pager, 1. 2. 3. 4. Go to any system station. Press INTERCOM. Dial Tracker pager orbit code (#800 to #899). Retrieve call. To enable or disable a Tracker pager at your station, 1. Press INTERCOM. 2. Dial #07 to enable, or dial #06 to disable. 3. Press SPEAKER to end. 7.
Other Advanced Features • The recorder mode allows you to send your voice and that of the distant party to a tape recorder. • The ringer mode allows an external speaker to sound the ringing of your telephone. • The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone. Note: The recorder, external ringer, or pager requires external power.
CONVERSip EP100 User To disable an auxiliary mode, select enable/disable button. The light associated with button turns off and the display no longer denotes the feature. CAUTION With the exception of a headset microphone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any devices to the auxiliary jack other than those mentioned above. 7.
Other Advanced Features 2. Press INTERCOM (call is automatically placed on hold). 3. Dial *04 and the account code, or press programmed ACCOUNT CODE button,. 4. Listen for dial tone and dial number you are calling. Note: See Section 6.4, LCD Feature Buttons for instructions on programming a dedicated ACCOUNT CODE button. 7.8 Dial By Name The Dial By Name feature provides an index of names for you to search through.
CONVERSip EP100 User 5. Select NEXT to display the subsequent names in the index until you reach the name you need. 6. Select DIAL to call the displayed location. 7. If the display says NO MATCH, select BACK to return to previous screen or enter new digits to search for a new name. ALL No Match BACK RETURN Finding No Match 7.9 Volume Control 7.9.
Other Advanced Features There are at least eight handset loudness levels that you can set for the current call. While on a call and in handset mode, press the VOLUME Up or VOLUME Down button once for each change in loudness that you desire. Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your EP100’s default volume, see the next section of this chapter.
CONVERSip EP100 User 7.10 Default Volume Control You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME Up or VOLUME Down button to adjust loudness. 4.
Other Advanced Features To button query your telephone, 1. Select OPTIONS. 2. Select NEXT until the QUERY option appears. 3. Select QUERY. 4. Press the button in question. 5. Read the displayed information (display will hold for few seconds before the telephone returns to idle). Press any button EXIT Button Query 7.11.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY) You can use this feature to identify the station that is busy on a line or the line on which a station is busy.
CONVERSip EP100 User To maintain the extension number and programming features from the old location, 1. Connect the telephone line cord to the new jack. 2. Observe the flashing HOLD light and press HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location). Note: If you do not select a button after installing the telephone, the system automatically defaults to the programming from the previous location.
Other Advanced Features At times other telephone users may page you with instructions to meet them on line (a Meet-Me page). You can go to the nearest telephone, dial a code, and be in contact with the paging party. To reply to a Meet-Me page, 1. 2. 3. 4. 96 Lift handset of nearest telephone. Press INTERCOM. Dial 78. Meet paging party on line.
CONVERSip EP100 User APPENDIX A FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Section 6.3, Feature Access Codes describes a method to program these codes on your telephone at unused programmable buttons.
Feature Access Codes Feature Enable Code Call Park, Pickup INTERCOM + # + 910 to 999 Call Pickup, Directed INTERCOM + *4 + extension number Call Pickup, Group INTERCOM + #4 Clear Major Alarm Ring INTERCOM + #09 DISA Access Installer Assigned Do Not Disturb INTERCOM + #01 Do Not Disturb Override extension number + *03 DSS Programming INTERCOM + **3 Executive Override extension number + *03 Hold, Manual HOLD Hold, Exclusive HOLD + HOLD Hold, Directed INTERCOM + *90 Hold, Directed Pi
CONVERSip EP100 User Feature Enable Code Meet-Me Answer Page INTERCOM + 78 Message Waiting INTERCOM + *3 + extension number Message Wait Retrieval #00 Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Paging, Zones 2-8 INTERCOM + 71 to 77 Paging, Meet-Me INTERCOM + 78 Park Orbit Retrieve INTERCOM + # + 910 to 999 Park Orbit Send INTERCOM + * + 910 to 999 Personal Ringing Tones INTERCOM + **4 + tone code (1 to 8) Redial Last Dialed Number # Remote Station Disable INTERCOM
Feature Access Codes Feature Enable Code Volume Save INTERCOM + **7 Voice-Announce Block INTERCOM + *2 Disable Code INTERCOM + #2 Note: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to change these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.
CONVERSip EP100 User APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the soft key label abbreviations that appear on the EP100 LCD. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry. ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times. ALL All Calls Forward Routes all of your calls to a different station location. ANS Answer Answers any call ringing at your station.
Display Abbreviations Abbreviation (Continued) Feature Definition BKSP Backspace While programming a speed dial number, backspace erases an incorrect entry. CALL Call Calls a station that turned on your message waiting light. CAMP Camp On Has system call you when busy station becomes idle. When chosen as a feature, stores a button that enables the function. CFWD Call Forward Forwards all of your calls to a different station location.
CONVERSip EP100 User Abbreviation (Continued) Feature Definition DND Do Not Disturb Makes your station appear busy to other stations. When chosen as a feature, stores a button that enables the function. DSS Direct Station Select Stores a personal intercom number at a DSS button. EXIT Exit Selection Ends a current programming session. EXT Speed Dial By Name Selects speed dial numbers to access through the dial by name interface.
Display Abbreviations Abbreviation (Continued) Feature Definition NEXT Next Display Shows the next display. MUSIC Background Music Turn on the background music at your station. When chosen as a feature, stores a button that enables the function. NoANS No Answer/Forward Forwards calls that ring at your station but receive no answer. OPTIONS Options Selects soft key features. OVER Override Overrides either a donot-disturb condition or a busy signal at a station you have called.
CONVERSip EP100 User Abbreviation (Continued) Feature Definition RING Ring Tone Select different ringing tones. SAVE Save Number Permanently saves last number you dialed. When chosen as a feature, stores a button that provides the function. SDIAL Speed Dial Programs a number for one-button calling. SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding.
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CONVERSip EP100 User APPENDIX C FEATURE NETWORKING SUPPORT The table below shows all the features available on Set 15A or later. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS, FXT, FXII, and MP5000 systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too.
Feature Networking Support Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both ANI DNIS (passed across the network but must be enabled per node) Originating Comdial/ QSIG Local (display telephones) ANS Detect Originating Comdial Across Network ARS Both Comdial Across Network Node N/A None Local Node Attendant Programing Both Comdial Local Node Authorizatio n Code Originating None Local Node Auto Hold Terminati
CONVERSip EP100 User Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Button, Programable Both Comdial Across Network (with limitations) Node/Station Call Costing Originating None Across Network (with limitations) Node/Station Call Divert Terminating Comdial Local Node/Station Call Forward Terminating Default Forward Comdial Across Network Node/Station Call Forward Terminating All Immediate Comdial Across Network
Feature Networking Support Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both CFOS Both None Clock Set Conference Both Comdial/ QSIG COS Local Node/Station Local Node Across Network (with limitations) Station Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line Terminating None Local Node/Station Dist Ring Terminating None Local Node/Station Dial by Name Originating None Local No
CONVERSip EP100 User Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both DNIS (passed across the Network but must be enabled per node) Both Comdial Local (display phones) Node DSS/BLF Both Comdial Across Network (with limitations) Node/Station DTMF Signaling Both None Across Network Enhanced Night Mode Terminating None Across Network Node Enhanced Ringing Terminating None Across Network Node Executive Override Bo
Feature Networking Support Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Hunt Group Terminating (can access Hunt group across Network but members must be local to each other) Comdial Across Network Node Hunt List Terminating None Local Node/Station Idle Line Both None Local Node Comdial Across Network Node Local Node Node/Station Incoming Both Call Routing Intercom Numbering Intercom Originating Speed Dial Last N
CONVERSip EP100 User Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Line Names Both Comdial/ QSIG Across Network Node Line Queue Both None Lock Both None Local Node/Station Location Codes Both None Local Node Mark Both None Local Node/Station Message Deposit Both Comdial Local Node/Station Message Waiting Terminating Comdial Across Network Node/Station Music, Background Both None Local Music, On
Feature Networking Support Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Station Queue Terminating Comdial Local Node/Station Quick Transfer Terminating Comdial Across Network (with limitations) Node/COS Across Network (with limitations) Node/Station Recall Call Forward Recall Timing (Hunt Group) Terminating Comdial/ QSIG Ac
CONVERSip EP100 User Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Silent for Ringing Both None Local SLPS— Brokers Mode Both None Local SLPS—Dial Saved Number Originating None Across Network SLPS—Pick Terminating Up Last Line None Across Network SLPS—Save Originating Number None Across Network SLPS—TAP Both None Across Network SMDA/ SMDR Both Comdial Across Network (with limitations) Softkey Both Comdia
Feature Networking Support Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both System Speed Dial Both None Across Network Node Station Monitoring (DSS/BLF) Both Comdial Across Network (with limitations) Hub only Station Names Both None Across Network Node/Station Station State Query Originating Comdial Across Network Node/Station Subdue Ringing Terminating Comdial Local Node/Station System Manager Prog Both Non
CONVERSip EP100 User Feature Program Type Feature Remote Parameters Feature Originating/ Name Networking Terminating (Continued) Support /Both Voice Announce Block Across Network Node/Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub and VM Sept ‘04 Terminating Comdial Comdial 117
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CONVERSip EP100 User APPENDIX D GLOSSARY A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of the system.
CONVERSip EP100 User Call Park Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call Pick-Up Answering a call at one telephone when it is ringing at another telephone. Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.
Glossary D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
CONVERSip EP100 User Direct Station Selection/Busy Lamp Field (DSS/BLF) Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location. Do Not Disturb A mode that disables incoming call ringing and intercom calling.
Glossary Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Hands free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker. Hookflash Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch The switch on a telephone which, when depressed manually or by the handset, disconnects a call.
CONVERSip EP100 User LCD Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.
Glossary O Operator Station Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.
CONVERSip EP100 User Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back. R Response Messaging Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display. Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken offhook.
Glossary Speed Dialing Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Station A single system telephone with an individual identity and feature set assigned by the programmer. Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines.
CONVERSip EP100 User Toll Restriction Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines. Tone Call A ringing intercom call. Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CNF A fixed feature button that allows you to transfer outside calls and set up conference calls.
Glossary Z Zone Paging Paging through the intercoms of some stations or departments in the system.
CONVERSip EP100 User INDEX A compatible equipment 87 Conferencing 50, 51 configuring with auxillary jack 87 connecting an external ringer 88 creating conferences 50 creating unsupervised conferences 51 Account Codes 76, 89 all-call 95 All-Call Paging 95 Answering Calls 29, 30, 31 answering calls at night 49 answering from any station 33 answering within a group 33 Automatic Number Identification 37 Automatic Redial 83 automatic redial 84 Automatic Set Relocation 94 Auxiliary Jack 76, 87 D B basic funct
Index Group Listening 76, 92 Night Transfer of Ringing 31 night transferred calls 31 H O handling hold recalls 32 handling multiple calls on hold 33 handling ring no answer calls 52 Handset, setting volume 92 Headset 87, 92 Hold Button 18, 21 Holding Calls 31, 32, 33 outside calls 29 P I initial settings 95 Intercom Button 18, 21 intercom calls 30 L LCD Abbreviations 101 LCD Messages 65, 66 lighting for another station 67 lighting with station to station messaging station to station messaging 67 Lig
CONVERSip EP100 User Saved Number Redial 37, 77 selecting 81 selecting a line 82 selecting a personal tone 24 selecting from default messages 65 selecting when speed dialing 73 sending 65, 68 sending a Meet-Me page 95 sending a page 95 setting a default volume 93 setting the volume 91, 92 Shift Button 19, 73, 74 Speaker Button 19 Speakerphone 19, 26, 91 Speed Dialing 72, 75 general description of 72 storing at programmable location 74 storing numbers 72 storing speed dial numbers using 73, 74 Subdued Off-Ho
GCA70-410 Rev 1 Sept ‘04
