DXP, DXP Plus, FXS, and FXT Digital Communication Systems Large Screen Display Speakerphone Station User’s Guide This publication supports the Impact SCS Large Screen LCD Speakerphone GCA70–349.04 08/00 printed in U.S.A.
This User’s Guide is for the following system: DXP, DXP Plus, FXS and FXT Digital Communication Systems. This user’s guide applies to the following telephone models: • • • • Impact SCS 8412F-** Rev. A and later. Impact SCS 8412S-** Rev. A and later. Impact SCS 8412FJ-**Rev. A and later. Impact SCS 8412SJ-**Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
GCA70-349 Contents About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
Contents GCA70-349 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .
GCA70-349 Contents Contents 1 Getting Started . . . . . . . . . . . . . . . . . . 1 Setting Up Your Speakerphone. . . . . . . . . . . 1 Positioning Your Speakerphone . . . . . . . . . . 2 Using Your Speakerphone . . . . . . . . . . . . . 3 Setting Display Contrast . . . . . . . . . . . . . . 4 Setting a Personal Ringing Tone . . . . . . . . . . 4 Setting Volume Levels . . . . . . . . . . . . . . . 5 Answering and Making Calls. . . . . . . . . . . . 6 Understanding the Basic Functions . . . . . . . .
Contents 3 GCA70-349 Making Calls . . . . . . . . . . . . . . . . . . . 29 Making Outside Calls . . . . . . . . . . . . . . . 29 Making Intercom Calls . . . . . . . . . . . . . . 30 Automatic Dialing. . . . . . . . . . . . . . . . . 31 Redialing . . . . . . . . . . . . . . . . . . . . . 32 Camping On - Busy Station, Automatic Callback . . . . . . . . . . . . . . . 33 Advanced Camping On Options . . . . . . . . . 34 Sending Subdued Off-Hook Voice Announcements (SOHVA) . . . . . . . . .
GCA70-349 7 Contents Other Advanced Features . . . . . . . . . . . 67 Background Music . . . . . . . . . . . . . . . . 67 Line Groups . . . . . . . . . . . . . . . . . . . . 68 Do Not Disturb Condition. . . . . . . . . . . . . 69 Automatic Redial . . . . . . . . . . . . . . . . . 70 Tracker Paging System . . . . . . . . . . . . . . 72 Auxiliary Jack . . . . . . . . . . . . . . . . . . . 74 Account Codes . . . . . . . . . . . . . . . . . . 76 Dial By Name . . . . . . . . . . . . . . . . . . .
Contents GCA70-349 Notes vi Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Getting Started Getting Started 1 Welcome Congratulations and thank you for using a Comdial telephone! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators.
Getting Started GCA70-349 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: • • • For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.
GCA70-349 Getting Started Using Your Speakerphone • To manually place a call using your speakerphone, 1. PRESS INTERCOM or line button. 2. DIAL the number. 3. When party answers, SPEAK toward the telephone. • To automatically dial a number using your speakerphone, 1. PRESS the preprogrammed speed dial or DSS/BLF button and SPEAK toward the telephone when your party answers. • To answer a call with your speakerphone, 1. PRESS the INTERCOM or line button with flashing red or orange light. 2.
GCA70-349 Getting Started Setting Display Contrast You can darken or lighten the contrast of the display for best viewing. • To adjust the display contrast, 1. SELECT OPTIONS . Background Music 2. SELECT Programming . 3. SELECT Contrast Level . 4. SELECT the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contract Level”) once for each change of darkness you desire.
Getting Started GCA70-349 Setting Volume Levels The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position). • To set the ringer loudness level, 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting. 2.
GCA70-349 Getting Started Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. • When you hear outside ringing (long bursts), 1. PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
Getting Started GCA70-349 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your telephone. • Provides programming prompts.
GCA70-349 Getting Started LCD Alphanumeric Display Interactive Buttons 1-5 Interactive Buttons 6-10 Handset Interactive Buttons 11-13 Telephone Speaker DSS/BLF Buttons Dialpad 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 R Volume Up Volume Down # Impact MESSAGE SHIFT TAP TRNS/CONF SPEAKER MUTE HOLD Intercom Button* Message Waiting Light* Shift Button* TAP Button* Transfer/Conference Button* Speaker Button* Mute Button* Hold Button* Microphone Opening Connectors On Bo
Getting Started GCA70-349 Your Speakerphone’s Buttons Hold Button (HOLD) • • • • Places a line or intercom call on hold. Stores pauses in number sequences during programming. If available, scrolls through LCD response messages. If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Interactive Buttons (located below alphanumeric display) • • Provide quick and easy access to system features.
GCA70-349 Getting Started Speaker Button (SPEAKER) • Turns your speaker on or off. • Disconnects a call when you are on a hands free call. • Ends or cancels programming. Tap Button (TAP) • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. • Places flash while programming speeddial number. Transfer/Conference Button (TRNS/CONF) • Transfers calls. • Sets up conference calls.
Getting Started GCA70-349 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): • • • Steady red = station is in use. Flashing red = station is receiving a call. Winking/Fluttering red = message-waiting light set for you by station associated with that DSS/BLF button.
GCA70-349 Getting Started The MUTE Button: • On steady = called party cannot hear your conversation. The INTERCOM Button: • • • Steady green or red = you are using your intercom. Fluttering red = an LCD message is set on your telephone for others to receive when calling. Flashing orange = someone is calling your extension or a call is being transferred to you. The HOLD Button: • Winking green = a line is on hold at your station (DXP, DXP Plus, FXS and FXT only).
Getting Started GCA70-349 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.
Getting Started GCA70-258 Notes 14 LCD Speakerphone Station User’s Guide
GCA70-349 2 Answering Calls Answering Calls Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123 ) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.
Answering Calls GCA70-349 • After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD 1. SELECT Hold to place the call on hold at your station, or 2. SELECT Transfer to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, or 3. SELECT Conference to initiate a conference call. 4.
GCA70-349 Answering Calls Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.
Answering Calls GCA70-349 Night-Transferred Calls Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. • If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk. • When you hear loud ringing anywhere in the system, 1. LIFT handset. 2. PRESS INTERCOM. 3. CHOOSE ringing zone: • • 18 DIAL DIAL 65 69 through 68 to select ringing zone (1-4). to answer for any zone.
GCA70-349 Answering Calls Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance. • To place a call on hold, 1. PRESS HOLD (station button) OR SELECT Hold (interactive button). • To retrieve a held call, 1. PRESS line button of the held call (with winking green light), OR INTERCOM for intercom call held OR PRESS TAP. 2.
Answering Calls GCA70-349 • If a held line is recalling, choose one of the following: Wednesday 19 11:36am 1. SELECT Hold to place the call on hold at your station and restart hold timer. Hold RCL J Doe 2. LIFT handset, PRESS line button (with flashing orange light) OR SELECT Answer to retrieve the call. The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station.
GCA70-349 Answering Calls Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold. Wednesday 19 • To scan your held calls and retrieve a specific one: 11:36am Calls on Hold L339 1.
Answering Calls GCA70-349 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. • To answer a call that is ringing within your group, 1. PRESS INTERCOM. 2. DIAL #4. 3.
GCA70-349 Answering Calls Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.
Answering Calls GCA70-349 • To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone, OR LIFT handset if privacy is desired. NOTE: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP. If ringing telephone is within your designated calling group... ...DIAL # 4 ABC 1 For any ringing telephone...
GCA70-349 Answering Calls Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. • To respond to a SOHVA verbally, 1. SELECT AND HOLD REPLY . 2. SPEAK into handset. Distant party cannot hear your response. Wednesday 19 11:36am J Doe Ext 321 Calling 3.
Answering Calls GCA70-349 Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs. • To block (unblock) all voice-announced calls, 1. SELECT OPTIONS . 2. SELECT Programming. 3. SELECT Voice Announce Block . 4. SELECT ON interactive button to block (OR OFF to unblock). 5.
GCA70-349 Answering Calls Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.
Answering Calls GCA70-258 Notes 28 LCD Speakerphone Station User’s Guide
GCA70-349 3 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button. • To dial an outside number manually, 1. PRESS INTERCOM AND DIAL 9 OR SELECT a line button. Wednesday 19 2. LISTEN for dial tone. 11:36am Dial Number 3. DIAL number. 4.
Making Calls GCA70-349 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. NOTE: The following instructions assume a tone-first setting.
GCA70-349 Making Calls Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.
Making Calls GCA70-349 Redialing For instruction on using your system’s Automatic Redial feature, see page 70 in the Other Advanced Features chapter. Redial - Last-Dialed Number • To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2. DIAL #. 3. LISTEN for ringing or busy tone over the telephone speaker. Redial Programming (Storing Numbers) • To permanently store a number you’ve just dialed, choose one of these methods: 1.
GCA70-349 Making Calls Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. • To camp on at any busy station, 1. SELECT Camp-On . 2. Your telephone immediately hangs up.
Making Calls GCA70-349 Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answer, 1. SELECT Call Back . Callback will occur after any activity is initiated at dialed station. • To cancel the camp-on condition, 1.
GCA70-349 Making Calls • To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3. LIFT handset to answer call. COM DIAL * Impa ct Your Station BUSY NO ANSWER To Wait For Callback... To Send Call Waiting Tone... To Wait For Callback... ...Select CALLBACK and Disconnect ...Dial S 6 and Wait For Reply ...
Making Calls GCA70-349 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: 1. MAKE intercom call AND HEAR busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available. 2. SELECT SOHVA AND HEAR several quick tone bursts. 3.
GCA70-349 4 Advance Call Handling Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. • To queue for a line group, 1. PRESS INTERCOM. 2. DIAL the line group access code (see Line Group Access code table on page 68 for your system’s codes). 3. HEAR busy tone. 4. DIAL *6. • If you have line appearance for a particular line and wish to queue for it, 1. OBSERVE the busy status light (LED). 2.
Advanced Call Handling GCA70-349 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. NOTE: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.
GCA70-349 Advanced Call Handling If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call. • To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1.
Advanced Call Handling GCA70-349 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call.
GCA70-349 Advanced Call Handling • To cancel call forwarding, 1. SELECT CLEAR to disable call forwarding.
Advanced Call Handling GCA70-349 Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. • To identify the station to receive diverted calls, 1. PRESS INTERCOM. 2. DIAL *55. 3. DIAL extension number of station to receive diverted call. • To divert calls to the designated station, 1.
GCA70-349 Advanced Call Handling Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system • To activate CFOS with your LCD speakerphone, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT. 4. SELECT Call Forwarding . Forward All Forward Personal Forward RNA All Forward RNA Personal CFOS EXIT PREV 5. SELECT CFOS. Selecting CFOS 6.
Advanced Call Handling GCA70-349 • To deactivate CFOS, choose one of the following: Wednesday 19 CFOS Item 1. SELECT CLEAR . • To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call.
GCA70-349 Advanced Call Handling Call Parking Parking a Call You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. • To park a call in orbit, 1. While on the call, PRESS INTERCOM and DIAL *OR 2. PRESS TRNS/CONF if intercom call. 3.
Advanced Call Handling GCA70-349 • To place a park recall on hold at your station, 1. SELECT Hold .. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. Wednesday 19 11:36am Prk 14 RCL J Doe • To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. PARK 2. SELECT Park (the system places the call back in its original park orbit where it remains until it is answered or recalls again).
GCA70-349 Advanced Call Handling Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. • To screen and transfer a call to another telephone in the system, 1. ANSWER call. 2. PRESS TRNS/CONF button or SELECT Transfer (call is automatically placed on hold). 3.
Advanced Call Handling GCA70-349 • If the intercom party does not answer their telephone when ringing, take one of the following steps: 1. SELECT RECONNECT to reconnect the call to your station. 2. SELECT MESSAGE to leave a message-waiting indication at the station. 3. SELECT CALLBACK to leave a message-waiting indication at the station. Unscreened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone.
GCA70-349 Advanced Call Handling Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call. • To make a hot transfer to another telephone in the system, 1. ANSWER call. 2.
Advanced Call Handling GCA70-349 Call Transferring Summary What are the sender’s actions after answering original call? How is the transferred call delivered to the receiver? Best suited for Press TRNS/CONF Dial extension Announce call Disconnect Normal intercom ringing (two short bursts) and the introduction of the call; if answered in speakerphone mode, ringing will also follow the transfer. Normal transfers that require introduction. Unscreened Transfer 1. Press TRNS/CONF 2. Dial extension 3.
GCA70-349 Nonverbal Messaging 5 Nonverbal Messaging LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your telephone, 1. SELECT OPTIONS . 2. SELECT Programming. Back at Call out to lunch Take a message I will call back EXIT 3. SELECT NEXT. PREV NEXT 4. SELECT LCD MESSAGING . 5.
Nonverbal Messaging GCA70-349 • SELECT out to lunch to display “ out to lunch” on the LCD display. • SELECT Take a message to display “Take a message” on the LCD display. • SELECT I will be back to display “I will be back” on the LCD display. 6. SELECT EXIT . • To turn off the message and your intercom light, 1. SELECT CLEAR .
GCA70-349 Nonverbal Messaging LCD MESSAGE LIST (Write the attendant supplied messages here) Dial Code 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Message Back at Call Ask them to hold Take a message I will call back Large Screen Display Speakerphone Station User’s Guide (default message 1) (default message 2) (default message 3) (default message 4) (default message 5) 53
Nonverbal Messaging GCA70-349 Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1. PRESS INTERCOM. 2. DIAL *3. 3. DIAL extension number OR PRESS DSS/BLF button of station to be alerted.
GCA70-349 Nonverbal Messaging • To receive a message at an alerted station, 1. OBSERVE flashing message waiting light and the LCD message indicating who called for you. Wednesday 19 11:36am Call J Doe 2. SELECT CALL to dial the messaging station automatically. CALL 3. SELECT CLEAR to clear the message from your station.
Nonverbal Messaging GCA70-349 Notes 56 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Programming 6 Programming DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the DSS option appears. 4.
Programming GCA70-349 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. NOTE: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or making test calls to emergency numbers: 1.
GCA70-349 Programming 6. SELECT EDIT. 7. Make your speed dial route selection choice from the list on the LCD by pressing the appropriate button. • • PRESS line button to select outside line, DIAL 00 to select prime line or last line used. 01 to 16 • DIAL group. • PRESS INTERCOM button or dial 8 to select intercom.
Programming GCA70-349 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. Access codes are listed in Appendix A, Feature Access Codes found on page 87. • To store a system feature access code, 1. SELECT OPTIONS 2. SELECT Programming .
GCA70-349 Programming Speed Dial Numbers, Features or DSS/BLF Locations (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 0 Large Screen Display Speakerphone Station User’s Guide 61
Programming GCA70-349 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 60). • Account Code • • • • • • • • • • • • • • 62 (Account Code )—allows you to enter an account code for call record purposes. Auto Redial (Auto Redial )—allows you to redial the last dialed number.
GCA70-349 Programming • Do Not Disturb telephone. (DND )—prevents other telephones from ringing your • Executive Override (Executive Override )—allows overriding a call • • • • • • • • • • • • • • • or a Do Not Disturb condition at another telephone. Group Listen (Group Listen )—allows others to hear a conversation over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone.
Programming GCA70-349 Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page 93. • To create a feature access button, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Feature Button option appears. 4. SELECT Feature Button . 5. SELECT the Feature Level interactive button to toggle between 1 and 2. 6. SELECT one of the three options.
GCA70-349 Programming Reminder Alert You can set up to two reminder alerts to sound at your LCD so that you will remember important regular events or occasional events. • To set a reminder alert at your telephone, Wednesday 19 11:36am 1. SELECT OPTIONS . Reminder Alert 1 OFF 2. SELECT Programming. Reminder Alert 2 OFF 3. SELECT NEXT until the Reminder Alert option appears. 4. SELECT Reminder Alert . 5.
Programming GCA70-349 Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer. • To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed), 1. SELECT OPTIONS . 2. SELECT Programming . 3.
GCA70-349 7 Other Advanced Features Other Advanced Features Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. • To turn the music on, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT Background Music . 4. SELECT Background Music interactive button and toggle between 1 or 2 . 5. SELECT EXIT .
Other Advanced Features GCA70-349 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. • If your system has line groups, access them as follows: 1. PRESS INTERCOM. 2.
GCA70-349 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this information on the LCD. • To enable DND, proceed as follows: 1. SELECT OPTIONS . 2. SELECT Programming. 3. SELECT Do Not Disturb . 4. SELECT Do Not Disturb interact button to toggle between ON and OFF .
Other Advanced Features GCA70-349 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone’s redial queue. NOTE: The AUTOMATIC REDIAL button described in the following steps must be programmed by your system installer or attendant. Individual users DO NOT have access to programming of this feature. • To use the automatic redial feature to redial a busy or unanswered number, 1.
GCA70-349 Other Advanced Features • To scroll through numbers in your redial queue if your telephone is currently idle, 1. SELECT Auto Redial OR the programmed AUTOMATIC REDIAL button. The display shows the last number dialed. 2. Choose one of the following: • SELECT REMOVE to remove the number from the redial queue. • • SELECT NEXT to scroll to the next number in the queue. SELECT EXIT to exit from the redial queue.
Other Advanced Features GCA70-349 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
GCA70-349 Other Advanced Features 4. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted). 5. PRESS SPEAKER to end. • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND SELECT Transfer . 2. DIAL extension number. 3. If the called station does not answer or is busy, SELECT TRACK . 4.
Other Advanced Features GCA70-349 Auxiliary Jack Your Impact SCS LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer or an external pager. If your LCD speakerphone is so equipped, you must program one of it’s programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect.
GCA70-349 Other Advanced Features • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Feature Button option appears. 4. SELECT Feature Button . 5. PRESS blank programmable button location to serve as enable/disable button for the feature you’ve selected. 6. SELECT NEXT until desired auxiliary feature appears.
Other Advanced Features GCA70-349 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted). 2. IF not available, PRESS INTERCOM AND DIAL *04 (call is automatically placed on hold). 3. DIAL account code.
GCA70-349 Other Advanced Features Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number. • To use Dial By Name, 1. SELECT OPTIONS to enter the dial by name menu. 2. SELECT Internal Dial by Name interactive button for intercom calling, OR SELECT External Dial by Name for speed dial calling. 3.
Other Advanced Features GCA70-349 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. • There are four ringer loudness levels (plus an off position). Set these levels as follows: 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.
GCA70-349 Other Advanced Features • There are eight headset loudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. • There are eight group listening loudness levels. Set the level for the current call as follows: 1. While on a call and in the group listening mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.
Other Advanced Features GCA70-349 Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. SELECT OPTIONS . 2. SELECT Programming . 3. SELECT NEXT until the Button Query option appears. 4. SELECT Button Query . 5. PRESS the button in question. Speeddial DSS Feature Button Button Query EXIT 6.
GCA70-349 Other Advanced Features Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. • To maintain the extension number and programming features from the old location, 1. CONNECT the telephone line cord to the new jack. 2.
Other Advanced Features GCA70-349 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. • To send a paging announcement, 1. LIFT handset. 2. PRESS INTERCOM. 3. DIAL 70 through 77 for zones 1–8. NOTE: Zone 1 (code 70) provides an all-call function in the default mode. 4. MAKE announcement. 5.
GCA70-349 Other Advanced Features Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O. • To view the call log, 1. SELECT OPTIONS. 2. SELECT Call Log. The LCD displays the last 10 phone numbers you dialed (or the numbers that called you, if you have caller ID).
Other Advanced Features GCA70-349 IMIST Module Impact SCS 8412F-** and 8412S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.
GCA70-349 Other Advanced Features DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
Other Advanced Features GCA70-349 Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc.
GCA70-349 Feature Access Codes A Feature Access Codes This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 60 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.
Feature Access Codes Feature Enable Code Disable Code Call Forward, Ring-No Answer, All Calls INTERCOM + *54 + extension number INTERCOM + #5 Call Forward, Ring-No Answer, Personal Calls INTERCOM + *53 + extension number INTERCOM + #5 Call Forward, All Calls INTERCOM + *52 + extension number INTERCOM + #5 Call Park, Orbit 910-990 Call Park, Pickup Call Pickup, Directed Call Pickup, Group Clear Major Alarm Ring DISA Access Do Not Disturb Do Not Disturb Override DSS/BLF Programming 88 GCA
GCA70-349 Feature Access Codes Feature Executive Override Hold, Manual Hold, Exclusive Enable Code extension number + *03 HOLD HOLD + HOLD Hold, Directed INTERCOM + *90 Hold, Directed Pickup INTERCOM + #90 LCD Messaging Line Group 1 Line Groups 2-11 Line Groups 12-16 Line Pick Up From Any Station, Zones 1-4 INTERCOM + *02 + message INTERCOM + #02 INTERCOM + 80 to 89 INTERCOM + 60 to 64 INTERCOM + 65 to 68 INTERCOM + 69 Meet-Me Answer Page INTERCOM + 78 Message Wait Retrieval
Feature Access Codes Feature Operator Access Paging, All Call Paging, Zones 2-8 Paging, Meet-Me Park Orbit Retrieve Park Orbit Send Personal Ringing Tones GCA70-349 Enable Code INTERCOM + Response Message Service Observing 0 70 INTERCOM + INTERCOM + 71 to 77 78 INTERCOM + #+ 999 INTERCOM + 910 to *+ 999 INTERCOM + 910 to **4 + 1 to 8 ) INTERCOM + tone code ( # Redial Last Dialed Number Remote Station Disable Disable Code INTERCOM + *05 + extension number INTERCOM + #05 + extens
GCA70-349 Feature Access Codes Feature Enable Code *100 Speed Dial, System Speed Dial, Programming Station Lock Volume Save Voice-Announce Block to INTERCOM + Disable Code *599 **1 INTERCOM + #04 + code INTERCOM + **7 INTERCOM + *2 INTERCOM + #2 NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes.
Feature Access Codes GCA70-349 Notes 92 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Display Abbreviations B Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry. ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times. ALL All Calls Forward Route all of your calls to a different station location. ANS Answer Answers any call ringing at your station.
Display Abbreviations Abbreviation 94 GCA70-349 Feature Definition CAMP Camp On Has system call you when busy station becomes idle. When chosen as a feature, stores a button that enables the function. CFWD Call Forward Forwards all of your calls to a different station location. When chosen as a feature, stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non-verbal message.
GCA70-349 Abbreviation Display Abbreviations Feature Definition GPLSN Group Listen When chosen as a feature, stores a button that enables loud speaker broadcast of distant party’s voice. HDSET Headset When chosen as a feature, stores a button that enables headset operation. Ask Caller To Hold Send a non-verbal response to a SOHVA caller so he or she will know to place the outside caller on hold.
Display Abbreviations Abbreviation Feature Definition PCKUP Pick Up When chosen as a feature, stores a button that allows you to pick up a call ringing elsewhere. PERS Personal Route your personal intercom calls to a different station location. PRIV Privacy When chosen as a feature, stores a button that releases privacy for a current call. QUERY Button Query Displays program status of any button. RECON Reconnect Reconnect you to a transferred call.
GCA70-349 Display Abbreviations Abbreviation VAB Feature Voice Announce Block Definition Inhibits your station from receiving a SOHVA. Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that provides the function. *Available only on Impact SCS 8412FJ and 8412SJ models only.
Display Abbreviations GCA70-258 Notes 98 LCD Speakerphone Station User’s Guide
GCA70-349 C Glossary Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary GCA70-349 B Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. C Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
GCA70-349 Glossary D Data Interface Unit (DIU) This optional unit provides connections for your standard multi-line digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
Glossary GCA70-349 E E&M Tie Lines In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Hands Free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker.
GCA70-349 Glossary L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
Glossary GCA70-349 P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over. Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
GCA70-349 Glossary Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another. Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call. Speed Dialing Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).
Glossary GCA70-349 Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up conference calls. U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them.
GCA70-349 D Speakerphone Characteristics Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Speakerphone Characteristics GCA70-349 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test. To maximize the usefulness of your full-duplex speakerphone, take note of these following observations about full-duplex speakerphone operation.
GCA70-349 Speakerphone Characteristics Half-Duplex Speakerphone Guidelines NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F-** when it is operating in full-duplex mode. However, when the 8412F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable. These guidelines are also applicable to the 8412S-** whenever it is in speakerphone mode.
Speakerphone Characteristics GCA70-349 Notes 110 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 E Feature Networking Support Feature Networking Support The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too.
Feature Networking Support Feature Name Attendant Programing Authorization Code Type Originating/ Terminating/Both GCA70-349 Remote Networking Support Feature Parameters Program Feature Both Comdial Local Node Originating None Local Node Auto Hold Terminating None Auto Pause Terminating None Auto Redial Originating None Aux Line Aux Ring Block Program Button, Programable Both Comdial Call Costing Originating None Call Divert Call Forward Default Forward Call Forward All Immedia
GCA70-349 Feature Name Call Waiting Tone Camp On CFOS Clock Set Conference COS Day Night Class of Service Delay Hot Line Dist Ring Dial by Name Directed Station Hold Disable Station Disconnect Notification DND/inhibit/ov erride DNIS (passed across the Network but must be enabled per node) DSS/BLF DTMF Signaling Enhanced Night Mode Enhanced Ringing Feature Networking Support Type Originating/ Terminating/Both Remote Networking Support Feature Parameters Program Feature Terminating None Local Node/S
Feature Networking Support Feature Name Executive Override Extended DTMF Feature Numbering Type Originating/ Terminating/Both Both GCA70-349 Remote Networking Support Program Feature None Local Group Listen Terminating None Hands Free Both None Hold Terminating Comdial/QSIG Terminating Comdial Terminating Both None None Both Comdial Hunt Group (can access Hunt group across Network but members must be local to each other) Hunt List Idle Line Incoming Call Routing Intercom Numbering Int
GCA70-349 Feature Name Line Queue Lock Location Codes Mark Message Deposit Message Waiting Music, Background Music, On Hold Mute Operator/Netw ork Operator/Node Page Park Orbit Personal Ring Tone Prime Line Privacy Pulse Set On Query (button) Queue Quick Transfer Feature Networking Support Type Originating/ Terminating/Both Both Both Both Both Remote Networking Support None None None None Local Local Local Node/Station Node Node/Station Both Comdial Local Node/Station Terminating Comdial Across
Feature Networking Support Feature Name Response Message Ring Monitoring Serial Transfer Service Observe Shift for Speed Dials Silent for Ringing SLPS—Broker s Mode SLPS—Dial Saved Number SLPS—Pick Up Last Line SLPS—Save Number Type Originating/ Terminating/Both GCA70-349 Remote Networking Support Feature Parameters Program Feature Both None Local Terminating Comdial Local Terminating Comdial/QSIG Local Originating None Local Node/Station Both None Across Network Node/Station Both N
GCA70-349 Feature Name Feature Networking Support Type Originating/ Terminating/Both Remote Networking Support Feature Parameters Across Network (with limitations) Across Network Across Network Program Feature Station Monitoring (DSS/BLF) Both Comdial Station Names Both None Originating Comdial Terminating Comdial Local Both None Local Both None Local Node Both None Local Node/Station Toll Restriction Both None Tracker Transfer to Voice Mail Trunk to Trunk Transfer Voice Anno
Feature Networking Support GCA70-349 Notes 118 Large Screen Display Speakerphone Station User’s Guide
GCA70-349 Index Index A Account Codes entering for incoming calls, 75 entering for outgoing calls, 76 forced verification of, 76 programming a button, 62 All-Call Paging, 82 Answering Calls intercom calls, 17 night transferred calls, 17 outside calls, 15 Automatic Dialing, 31 See Also Speed Dialing Automatic Number Identification See Caller ID Automatic Redial, 70 Automatic Set Relocation, 81 Auxiliary Jack compatible equipment, 74 B Busy Lamp Field (BLF) Light displaying function (button query), 80 ligh
Index GCA70-349 Forwarding Calls, 40 Call Forward Outside System (CFOS), 43 diverting calls, 42 handling ring no answer calls, 40 programming button, 62 redirecting all calls, 40 redirecting personal calls, 40 D Dial By Name, 77 Dialing See Calling Direct Station Select (DSS) Button associated lights, 11 calling stations using, 23 displaying function (button query), 80 functions, 9 programming a location, 57 Directed Station Hold, 20 Display understanding abbreviations, 93 , 94 , 95 , 96 , 97 , 98 Do Not
GCA70-349 Intercom Button functions, 9 meaning of associated light, 12 L Last Number Redial, 32 LCD Abbreviations, 93 , 94 , 95 , 96 , 97 , 98 LCD Messages sending, 51 Lights, Display, 11 Line Access From Any Station, 18 Line Groups codes, 68 M Index P Paging all-call, 82 codes, 82 programming a Paging button, 63 sending a Meet-Me page, 82 sending a page, 82 Parking Calls orbit codes, 45 programming a Parking button, 63 Personal Ringing Tone, 4 Privacy Release programming a button, 63 Q Queuing, line,
Index S Saved Number Redial programming a button, 63 using with Caller ID, 27 Shift Button functions, 9 storing speed dial numbers using, 58 Speaker Button function, 10 Speakerphone button functions, 7 , 9 General diagram, 8 setting the volume, 78 Speed Dialing dialing automatically with, 31 general description of, 58 Programmed number table, 61 storing numbers, 58 Subdued Off-Hook Voice Announcement (SOHVA) blocking all SOHVAs, 25 making a SOHVA, 36 responding nonverbally, 25 See Also Response Messaging S
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
GCA70–349.04 08/00 Printed in U.S.A.
