INSTALLING INTEL TELEPHONY COMPONENTS TELEVANTAGE 7.
COPYRIGHT © 2006 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the written permission of Vertical Communications, Inc. Portions © 1999, Microsoft Corporation. All rights reserved.
CONTENTS Chapter 1. Introduction .....................................................................1-1 Overview ...............................................................................................1-2 How to use this manual.........................................................................1-2 Where to get help..................................................................................1-2 Chapter 2. Telephony Resource Options ........................................2-1 Overview ....
Section 2 Installing Intel HMP Chapter 5. Installing Intel Host Media Processing ......................... 5-1 Introduction ........................................................................................... 5-2 Task checklist .................................................................................... 5-2 Preparing to install Intel HMP 1.1 ......................................................... 5-3 Uninstalling your current Intel Dialogic drivers......................................
Connecting analog station boards and phones .............................. 6-11 Connecting digital station boards and phones................................ 6-14 Connecting Toshiba digital station boards and phones.................. 6-17 Configuring the BCP connection panel for failover support ................6-17 Chapter 7. Installing Intel Dialogic Board Drivers ..........................7-1 Introduction ...........................................................................................
How conference resources are used ....................................................A-5 Conference maximums .....................................................................A-7 Appendix B. Configuring Intel Dialogic Board ISDN Parameters B-1 Using the Intel Dialogic Makecall Utility ................................................B-2 Using ISDIAG ......................................................................................B-2 Changing TeleVantage ISDN protocol parameters ....................
CHAPTER 1 CHAPTER 1 INTRODUCTION CHAPTER CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 How to use this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview________________________________________________ This manual provides information on selecting and installing Intel Dialogic components for use with TeleVantage. For information on planning for your TeleVantage system, including the TeleVantage components, PC and network requirements, and the various trunk and station options you can use with TeleVantage, see Installing TeleVantage.
CHAPTER 2 CHAPTER 2 TELEPHONY RESOURCE OPTIONS CHAPTER CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Providing telephony resources for TeleVantage . . . . . . . . . . . . . . . 2-2 Intel HMP vs. Intel Dialogic boards . . . . . . . . . . . . . . . . . . . . . . . . .
Overview________________________________________________ This chapter compares the two methods for providing telephony resources for use by TeleVantage to help you decide which approach best meets your needs. Providing telephony resources for TeleVantage ________________ Your TeleVantage Server can be configured in one of two ways to provide the telephony resources required by TeleVantage: Q Intel® Dialogic® telephony hardware and software.
Intel HMP vs. Intel Dialogic boards __________________________ Use the information in the following table to decide which approach best meets your needs. For specific requirements for either approach, see Chapter 3, “Intel HMP Requirements” or Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.
Section 1 Preparing for Installation
CHAPTER 3 CHAPTER 3 INTEL HMP REQUIREMENTS CHAPTER CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Intel HMP version requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2 TeleVantage Server PC requirements with Intel HMP . . . . . . . . . . 3-2 Intel HMP license requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction _____________________________________________ If upgrading from TeleVantage 7, skip this chapter. Intel HMP requirements are unchanged. This chapter describes requirements for using Intel NetStructure Host Media Processing (Intel HMP) software to provide telephony resources for use by TeleVantage.
Ordering Intel HMP licenses To obtain an Intel HMP license, contact your TeleVantage provider. When your order an Intel HMP license, you will need to supply the following information: Q MAC address of the NIC on the TeleVantage Server. If your TeleVantage Server has two NICs, you can lock your Intel HMP license to either one. Q Specific quantity of each type of Intel HMP resource that you require.
Configuring Intel HMP resources via flexible licensing To determine the number and types of resources you need to support your system size, you need to account for the peak usage of these resources. For example, if the maximum number of trunk calls you need to support is 40, and at the same time you need to support a maximum 20 station calls, you will need 60 Basic RTP G.711 resources.
The following table lists the resources that are available through flexible licensing. The maximum number of resources per license is 255. Note: Although Intel HMP 1.1 includes Speech Integration and T.38 Fax Termination resources, they are not currently supported in TeleVantage, and are not listed in the table. (Fax can be supported via SIP FXO or other gateway devices, as described in Chapter 14 of Administering TeleVantage.) Resource type Basic RTP G.
About Intel HMP license file names An Intel HMP license file name describes the type and number of resources supported by the license, as well as the license type, for example: 72r72v36e36c0s0f_ver.xml The file name format is: <# Basic RTP G.711 resources>r<# Voice resources>v<# Enhanced RTP resources>e<# Conferencing resources>c<# Speech integration resources>s<# T.38 Fax Termination resources>f_.xml The following abbreviations indicate the resource type: Q r. Basic RTP G.711 Q v. Voice Q e.
CHAPTER 4 CHAPTER 4 INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS CHAPTER CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Intel Dialogic telephony resource overview . . . . . . . . . . . . . . . . . . . 4-2 About telephony boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction _____________________________________________ This chapter describes requirements for using Intel Dialogic telephony hardware and software to provide board-based telephony resources for use by TeleVantage. Make sure all these requirements are met before you begin the installation. Important: If you are using Intel HMP software to provide telephony resources for TeleVantage (instead of Intel Dialogic boards and drivers), see Chapter 3, “Intel HMP Requirements.
Trunk resources Trunk resources connect the TeleVantage Server PC to trunk lines from your telephone service provider. Intel Dialogic telephony boards provide trunk resources that support regular analog trunks, analog DID trunks, Centrex/PBX trunks, T1 trunks, E1 trunks, and ISDN BRI trunks. Station resources Station resources connect the TeleVantage Server PC to analog CLASS or ADSI phones, digital phones, and to other devices such as music-on-hold devices and paging systems.
Q Some TeleVantage features such as call recording will require RTP resources even for SIP-to-SIP calls. Note: A host-based VoIP stack is recommended for all new installations. You must use a host-based stack if any of the following apply to you. Q You plan to use the Session Initiation Protocol (SIP) to enable VoIP communications with SIP phones or softphones, SIP services, SIP carriers, or PSTN gateway devices.
Fax capability Some voice resources provide fax capability. TeleVantage does not use the fax capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. Note, however, that fax-capable voice resources on Intel Dialogic DM3 boards are not used in this way by TeleVantage. Fax-capable voice resources can be used by third-party applications.
The following diagram illustrates the different PCI slot types. Regular 5-volt PCI boards fit into either the 32-bit or 64-bit 5-volt PCI slot. UPCI boards fit into any of the slots illustrated. Important: Some Intel Dialogic boards are available in both a PCI and UPCI version. In the tables in Appendix E hardware, these boards are identified with a model number that ends in U, for example, HDSI/480U, with a slot type of UPCI.
Using the information in the Intel Dialogic Hardware Specification tables, add up the timeslots used by each board to make sure you do not exceed the maximum number of timeslots supported. For example, you cannot install 10 D/480SC-2T1 SCbus boards, and 5 MSI/80PCI-GBL CTbus boards, because the total number of timeslots required by this configuration is 1160, which exceeds the system limit of 1024 timeslots.
Section 2 Installing Intel HMP
CHAPTER 5 CHAPTER 5 INSTALLING INTEL HOST MEDIA PROCESSING CHAPTER CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Preparing to install Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Uninstalling your current Intel Dialogic drivers . . . . . . . . . . . . . . . . 5-3 Installing Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Installing Intel HMP 1.1 SU . . . . . . . . . . . . . . . .
Introduction _____________________________________________ Important: Skip this chapter if you are upgrading from TeleVantage 7.x—you do not need to upgrade the Intel HMP software already installed on your TeleVantage Server. This chapter provides instructions for installing Intel HMP software on the TeleVantage Server.
Preparing to install Intel HMP 1.1____________________________ 1. Start the TeleVantage Server PC and log on as a user with administrator privileges to the Windows Server on that PC. 2. If you are using a non-English version of Windows, create the directory C:\Program Files, if it does not already exist. Doing so prevents Intel Dialogic error messages during the installation. 3. Insert the TeleVantage Intel HMP CD. If the Driver Setup does not start automatically, run autorun.
4. In the Driver Setup, click TeleVantage Intel Driver Clean-up Utility and follow the on-screen instructions. 5. Confirm the clean-up procedure in the Question dialog box. Click Yes to continue. 6. In the TeleVantage Intel Driver Clean-up Utility System Restart dialog box, click Yes, I want to restart my computer now, and then click OK. 7. After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel HMP CD yet. Go to the next section.
Installing Intel HMP 1.1 You must perform this step for all installations. Important: If you are installing Intel HMP on a TeleVantage Server where Intel Dialogic boards are currently installed, remove the boards before installing Intel HMP. 1. In the Driver Setup, click Intel HMP 1.1 Drivers. 2. The Intel HMP 1.1 Drivers installation program starts. Follow the on-screen instructions. CHAPTER 5.
3. In the Enter IP Address dialog box, enter the IP address of the NIC on the TeleVantage Server that will be used for VoIP audio traffic (for example, “192.168.1.6”.) See “Network interface card requirements” in Chapter 3 in Installing TeleVantage for more information. Installation may take several minutes. The following screen summarizes the installation so far. Click OK to continue.
4. In the InstallShield Wizard Complete screen, click Yes, I want to restart my computer now, and then click Finish. 5. After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel HMP CD yet. Go to the next section. Installing Intel HMP 1.1 SU ________________________________ You must perform this step for all installations. To install Intel HMP 1.1 SU 1. In the Driver Setup, click Intel HMP 1.1 SU Drivers. CHAPTER 5.
2. The Intel HMP 1.1 SU Drivers installation program starts. Follow the on-screen instructions. 3. 5-8 If the following message is displayed, click OK to continue. After the Intel HMP 1.1 SU installation completes, see “APIC timer operation and Intel HMP” on page 5-15 for more information.
4. In the InstallShield Wizard Complete screen, click Yes, I want to restart my computer now, and then click Finish. Go to the next section. Installing and activating your Intel HMP license________________ This section describes how to do the following: Q Save your Intel HMP license file to the license directory on the TeleVantage Server PC. See page 5-10. Q Install and activate your Intel HMP license. See page 5-11. Q Switch to a different Intel HMP license. See page 5-13.
Saving your Intel HMP license to your license directory When you receive your license file, save it in the correct location on the TeleVantage Server PC, as described below. You must save your Intel HMP license on the TeleVantage Server PC whose MAC address you provided when you ordered your license. (See “Ordering Intel HMP licenses” on page 3-3.
Installing and activating your Intel HMP license To install and activate your Intel HMP license 1. From the Start menu, click Programs > HMP > HMP License Manager. The Intel NetStructure Host Media Processing (Intel HMP) License Manager dialog box opens showing the Verification license that was installed automatically.: CHAPTER 5.
2. Click Browse and browse to the location where you copied your Purchased license file. Click Show License Details to review the Feature Details for the license (the type and number of resources supported by the license.) 3. Click Activate License. The following message confirms that the license was successfully activated: Make sure that you perform the steps described in the message. To do so: Q Click OK, and then close the License Manager.
Switching to a different Intel HMP license Only one Intel HMP license can be active on the TeleVantage Server at a time, but you can have more than one Intel HMP license available in your license directory. To switch to a different Intel HMP license 1. Start the Intel HMP License Manager as described in step 1 on page 5-11. 2. To view all of the available Intel HMP licenses, click Browse. 3. Click the Intel HMP license that you want to use.
Starting Intel HMP ________________________________________ When you start the Intel Dialogic System Service via the Intel Dialogic Configuration manager (DCM), your activate Intel HMP license configuration is recognized and the Intel HMP software is detected. If you want DCM to recognize a different Intel HMP license, follow the steps in “Switching to a different Intel HMP license” on page 5-13. To start Intel HMP 1.
5. Optionally, rename the connection, for example to “RTP/VoIP Traffic Only”. To do so, right-click the connection in the Network Connections view, and then click Rename. 6. Optionally, rename the second connection, for example “Domain Network Traffic.” (You do not need to change the default settings in the This connection uses the following items list in this connection’s Properties dialog box.) 7. Choose Advanced Settings from the Advanced menu. 8.
6. From NetMeeting, connect to the TeleVantage Server running Intel HMP by typing its IP address or computer name and then clicking the telephone icon. 7. Verify that the audio is acceptable. Q If the audio is acceptable, no further action is necessary. Q If there is no audio or poor audio, then you must completely disable ACPI in order to run Intel HMP on this PC. Disabling ACPI requires that you re-install Microsoft Windows.
3. Click HMP SU, and then click Remove. Follow the onscreen instructions. 4. Restart your PC when you are prompted to do so. 5. Click HMP 1.1, and then click Remove. Follow the onscreen instructions. Where to go next_______________________________________ When you have successfully installed Intel HMP according to the instructions in this manual, you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage. CHAPTER 5.
Section 3 Installing Intel Boards and Drivers
CHAPTER 6 CHAPTER 6 INSTALLING INTEL DIALOGIC BOARDS CHAPTER CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Setting Intel Dialogic board IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Installing Intel Dialogic boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 Connecting trunk boards to trunk lines . . . . . . . . . . . . . . . . . . . . . . 6-7 Connecting Internet telephony boards and VoIP phones . . . . . . .
Introduction _____________________________________________ TeleVantage runs on Intel Dialogic boards that connect your trunk lines and phones to the TeleVantage Server. The Intel boards must be installed in the TeleVantage Server PC. This chapter describes how to do the following: Q Install Intel Dialogic trunk boards and their associated hardware. Q Install and configure the Toshiba Strata CS-DKTU station board. Q Connect analog, digital, SIP, and H.323 phones.
Q Install the Toshiba Strata CS-DKTU station board and phones. Only if you are using Toshiba Strata DKT 2000-series digital phones with TeleVantage. Q Connect the power supply. Only if you are using boards that require power supplies. Q Set up failover support. Only on systems with analog trunk boards and when you are providing failover support by connecting analog trunks and stations via the Intel Dialogic BCP connection panel. The DI0408LSAR2 board does not require any setup to provide failover support.
Setting Intel Dialogic board IDs _____________________________ Board IDs allow the system to uniquely identify the devices on each Intel Dialogic board. For example, if you have two D/80SC-4LS boards in your system, the board IDs provide a way for the system to distinguish between the trunk lines on each board. For the best results when using Intel Dialogic boards with TeleVantage, you should assign a unique ID to each telephony board installed in the Server in the following order, from lowest to highest.
To assign board IDs 1. Locate the switch or switches on the side of each board. 2. Set the board ID: Q Intel Dialogic trunk boards, Internet telephony boards, voice resource boards, and conference bridge boards. Set the board ID by dialing the single SW100 rotary switch to one of the 16 available settings (0-F). Q MSI/x station boards.
Installing Intel Dialogic boards ______________________________ Important: Shut down the TeleVantage Server PC, switch off the power, and unplug the power cords before opening the PC cover, to avoid the risk of electric shock. 1. For each board, insert the board’s edge connector into the bus slot. The boards fit tightly. Insert the front portion of the board first. The notch on the other end allows the board to be tipped forward, making insertion easier.
Q If you have both ISA and PCI boards: Use the SCbus-to-CTbus adapter to connect all the boards together so that they can use the same telephony bus. Only one SCbus-to-CTbus is required per PC. See “Troubleshooting mixed CTbus board systems” on page C-8 for more information about mixed-board configurations. Q Place the adapter on the 68-pin CTbus edge connector on the PCI board that is adjacent to the first ISA board. The adapter hangs off the end of the board.
Connecting regular analog trunk boards 1. Using the cable included with the board, attach the connector on the rear of the analog trunk board to the BCP connection panel port labeled A) LS 1-8. Only the correct cable will fit. If you are installing two D/80SC-4LS boards, connect the second board to the port labeled B) LS 4-8. 2. Using phone cable, connect the analog loop-start trunk lines from the telephone company to the RJ-11 jacks labeled Outside Lines (Trunks) on the BCP connection panel.
Refer to the documentation that came with your DID Interface Unit for more information. Normally, analog DID trunks handle inbound calls only. However, certain DID interface units allow you to circumvent this limitation and make outbound calls. These DID interface units connect one TeleVantage trunk to both a DID trunk and a non-DID trunk. Outbound calls are routed on the non-DID trunk. In this way, you can configure the TeleVantage trunk for both inbound and outbound calls.
Connecting E1 CAS trunk boards Connect the E1 CAS trunk lines from the telephone company directly into the Intel Dialogic E1 trunk board. Connecting ISDN BRI trunk boards See “Additional required hardware for ISDN BRI service in Chapter 4 in Installing TeleVantage. The connection procedure for an ISDN BRI trunk board depends on which board you are using. To connect BRI/x-PCI boards 1. Connect the ISDN BRI trunk lines from the telephone company to the Network terminal type 1 adapter (NT1). 2.
Connecting Internet telephony boards and VoIP phones If you are using Internet telephony boards, connect the built-in Network Interface Card (NIC) on each board to your network using a standard Ethernet cable. Connecting SIP phones, H.323 phones, and IP gateways Connect the following to your network using an Ethernet cable: Q SIP desktop phones Q H.
Connecting MSI/x analog station boards 1. If the MS/x board is an ISA board: Use the 50-pin RJ-21X cable to connect the board to the port on the BCP connection panel port labeled MSI Board. If the MS/x board is a PCI board: Attach the 50-pin RJ-21X cable to the port on the BCP connection panel port labeled MSI Board. Use the 37-pin D-shell adapter cable to connect the board to the RJ-21X cable.
Connecting HDSI/x analog station boards HDSI/x boards include an external station interface box (SIB) which provides the analog interface for station activity. The SIB sits between the HDSI/x board and the Intel Dialogic Business Communications Platform (BCP) connection panel or breakout box. All connections are on the back of the SIB: Note: The maximum distance that the SIB can be from the HDSI/x board is 660 feet (201 meters.) 1. Connect the board to the SIB using the 4 RJ-45 cables.
3. Connect the SIB to a power outlet using the 3-prong power connector on the back of the SIB. 4. Using RJ-11 phone cables, connect your analog phones to the BCP or breakout box. Connecting the analog station board power supply Perform these steps if you are using MSI/x or DISIx station boards. These boards require a Intel Dialogic MSI-GBL Power Module, which supplies ring voltage and loop current to the stations, as well as full availability of all trunks and stations on the BCP connection panel.
Important: All of the DSIx boards installed in a single TeleVantage Server PC must be the same model. Q DSI162HMP (2-wire) board. Supports all of the supported digital phones except for the Avaya Legend MLX digital phones. The DSI162HMP board comes with either a 24v or 48v power supply. Q 24v power supply (model number PSDSI6224V). Used for the supported NEC, Nortel Norstar, and Nortel Meridian digital phones. Q 48v power supply (model number PSDSI6248V).
To connect digital station boards and phones 1. Connect the power supply to the board, then connect the power cable to the power supply. 2. Connect the DSIx board as follows: Q DSI162HMP (2-wire) board. Connect the board to a breakout box using a 50-pin RJ-21X connector. Q DSI162LGNHMP (4-wire) board.
4. Make a note of which phone model you connect to each port on the DSIx board. In the next chapter, you will configure each port for that specific phone model. Important: TeleVantage does not support a mix of digital phones from different phone families or manufacturers on the same TeleVantage Server. All of the digital phones on all of the DSIx boards installed in the TeleVantage Server PC must be from the same manufacturer’s digital phone family.
This section describes how to set up failover support using the Intel Dialogic Business Communications Platform (BCP) connection panel. Alternatively, you can use the DI0408LSAR2 integrated analog trunk and station board, which provides onboard failover support with direct trunk-to-station connections in the event of a power failure. (Note that the DI0408LSAR2 board does not support failover in the event of an application crash, including a Windows operating system crash.
To configure the BCP connection panel 1. Use the slide switch on the top of the BCP connection panel to set the Mode of Operation to Watchdog mode. 2. Connect a serial cable from the COM port on the PC to the RS-232 Watchdog Signal port on the BCP connection panel. The cable transmits a periodic “watchdog” signal from TeleVantage to the BCP connection panel. 3. Set at least one of the Watchdog Signal Type switches on the BCP connection panel to the On position. More than one of the switches can be on.
CHAPTER 7 CHAPTER 7 INSTALLING INTEL DIALOGIC BOARD DRIVERS CHAPTER CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Preparing to install Intel Dialogic SR 5.1.1 . . . . . . . . . . . . . . . . . . . 7-3 Uninstalling your current Intel Dialogic drivers . . . . . . . . . . . . . . . . 7-4 Installing Intel Dialogic SR 5.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6 Installing Intel Dialogic SR 5.1.1 FP 1 SU . . . . . . . . . . . .
Introduction _____________________________________________ Important: Skip this chapter if you are upgrading from TeleVantage 7.x and you are using an embedded H.323 stack (which is not supported by Intel Dialogic SR 5.1.1 SU 107) or you have legacy Intel boards that are not supported by SU 107. For a list of boards that are no longer supported by Intel in SU 107, see the What’s New included on the TeleVantage Master CS.
Task checklist You must perform the tasks listed in the following table in the order specified. This list is only an overview of the tasks you must perform. Detailed instructions for each task are presented in later sections in this chapter. Step Description 1 Uninstall your current Intel Dialogic Drivers, if you are upgrading from a previous version of TeleVantage. 2 Install Intel Dialogic SR 5.1.1. 3 Install Intel Dialogic SR 5.1.1 FP1 SU. 4 Install TeleVantage SR 5.1.1 Driver Updates.
Important: Do not remove the Intel Dialogic CD from the CD drive until you are instructed to do so. If you remove the CD before or during a system restart, the installation may not complete successfully. If you are upgrading from a previous version of TeleVantage, go to the next section. If you are installing a TeleVantage system for the first time, go to go to “Installing Intel Dialogic SR 5.1.1” on page 7-6.
4. In the Driver Setup, click TeleVantage Intel Driver Clean-up Utility and follow the on-screen instructions. 5. Confirm the clean-up procedure in the Question dialog box. If you have manually edited any Intel Dialogic .prm, .pcd, or .config files, make a note of the directory path where the Clean-up Utility will back up those files, so that you can reapply your changes later. Click Yes to continue. 6.
Installing Intel Dialogic SR 5.1.1 _____________________________ You must perform this step for all upgrades and first-time installations. To install the Intel Dialogic SR 5.1.1 Drivers 1. In the Driver Setup, click Intel Dialogic SR 5.1.1 Drivers. 2. The Intel Dialogic SR 5.1.1 installation program starts. Follow the on-screen instructions. Installation may take 10 minutes or more.
3. In the Setup Complete dialog box, click Yes, I want to restart my computer now, and then click Finish. 4. After your PC restarts, log on as the same user you logged on as previously. Installation continues. When the Setup Complete dialog box opens again, indicating that installation is complete, click Finish to exit the Driver Setup. Do not remove the Intel Dialogic CD yet. Note: If the Windows Found New Hardware wizard starts, click Cancel to close it. Go to the next section.
2. The Intel Dialogic SR 5.1.1 FP1 SU installation program starts. Follow the on-screen instructions. The installation may take a few minutes. 3. In the InstallShield Wizard Complete dialog box, click Yes, I want to restart my computer now, and then click Finish. 4. After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel Dialogic CD yet. Note: If the Windows Found New Hardware wizard starts, click Cancel to close it. Go to the next section.
Installing the TeleVantage SR 5.1.1 Driver Updates _____________ You must perform this step for all upgrades and first-time installations. For a list of the driver updates that are installed, see the following file on the Intel Dialogic CD: driverupdates.htm To install the TeleVantage SR 5.1.1 Driver Updates 1. In the Driver Setup, click TeleVantage SR 5.1.1 Driver Updates. 2. The TeleVantage SR 5.1.1 Driver Updates installation program starts. Follow the on-screen instructions. CHAPTER 7.
3. In the Setup Complete dialog box, select Yes, I want to restart my computer now, and then click Finish. Do not remove the Intel Dialogic CD yet. 4. After your PC restarts, log on as the same user you logged on as previously. The installation continues. Note: If the Windows Found New Hardware wizard starts, click Cancel to close it.
2. The Intel Dialogic DSI Board Drivers installation program starts. Follow the on-screen instructions. Installing Intel Dialogic GlobalCall 4.3________________________ Perform the following steps only if you are using E1 CAS protocols, to install the latest versions of the GlobalCall drivers and .prm files. To install Intel Dialogic Driver GlobalCall 4.3 1. In the Driver Setup, click Intel Dialogic GlobalCall 4.3. CHAPTER 7.
2. The Intel Dialogic GlobalCall 4.3 installation program starts. Follow the on-screen instructions. Configuring the Intel Dialogic drivers ________________________ After the Intel Dialogic drivers and driver updates are installed, you must configure them for use with the specific Intel Dialogic boards you are using. Intel Dialogic drivers must be configured correctly before you can start the TeleVantage Server. (You do not need to configure drivers for MSI/x analog station boards.
Basic board configuration tasks Basic board configuration consists of the following tasks. You should perform these tasks in the following order: Q Reserve a low IRQ for use by ISA boards in a mixed-board system. Perform this task if you have a combination of PCI and ISA boards in your system. See page 7-13. Q Assign firmware files to DM3 boards. You are automatically directed to perform this step if DCM detects any new DM3 boards. (See page 4-7 for a list of DM3 boards supported by TeleVantage.
Assigning firmware files to DM3 boards The following steps describe how to assign a firmware file to a DM3 board for the first time. If you need to change the firmware file at a later time, for example, to support different resources on the board, see Appendix F. 1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions. If you do not have any DM3 boards installed, continue at step 3.
Q Select @DI0408LSA_REV2_ML5.pcd to support 12 VoIP calls and host-based VoIP stack. Note: Be sure to select from the firmware files starting with “@”, the versions supported by TeleVantage. The versions without the “@” are raw files without TeleVantage-specific features. Click OK. 3. In the DCM main dialog box, all the boards that are detected on the system are displayed. Important: After installing new boards and restarting the TeleVantage Server PC, DCM may fail to automatically detect some boards.
Verifying that Intel Dialogic is using a free IRQ and base memory address The Intel Dialogic driver installation automatically assigns an IRQ and base memory address for the boards, but in some cases its choices may conflict with an existing IRQ or base memory address assignment. 1. In DCM, click Configured Devices in the main dialog box and then choose Action > Configure Device. 2. Click the System tab. 3. The BLTInterrupt parameter contains the IRQ assigned to Intel Dialogic.
4. The BLTAddress parameter contains the base memory address assigned to Intel Dialogic. Verify that this base memory address is not being used by another board or program. Note: If there are other SCSI devices attached to the PC, they probably use the same base memory address (the default is d8000). It is easier to change the base memory address for the other devices than to change the address assigned to Intel Dialogic in DCM. Go to the next section.
3. Select the parameter Derive Primary Clock From (User Defined) and then select a FrontEnd_x value from the Value drop-down list that corresponds to the span that is connected to the telephone company. For example, if the first span is the one that is connected, select FrontEnd_1. 4. Click OK. Go to the next section. Configuring boards for use outside of North America or Japan If you are located in North America or Japan, go to “Board-specific configuration tasks” on page 7-19.
To specify a-law format for DSIx boards 1. From the Start menu, choose Programs > Intel(R) MEA Boards > Configuration Manager. The Intel MEA Configuration main dialog box opens, displaying the digital station boards installed on the TeleVantage Server. 2. Right click the first digital station board, and then click Configure Device to open the Configuration Properties dialog box. 3. On the Telephony tab, select the Digital Telephony Media Type parameter at the top of the dialog box.
Board Task Internet telephony boards: Specify IP address, subnet mask, and gateway IP address for each board. See page 7-28. Digital station boards: Configure the phone family that the board will support, as well as the phone model that will be connected to each port. See page 7-29. DI0408LSAR2 integrated analog trunk and station boards: Specify the TeleVantage Server NIC to use for RTP/RTCP audio traffic. See page 7-32.
You can recognize an 8-bit ISA board because the edge connector does not have a gap in it, and is shorter than the edge connector on the 16-bit board. 4. Click OK to save your changes. If you have analog trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.
4. Choose RXGAIN_N1 from the Value drop-down list. 5. Click OK. 6. Repeat for each additional analog trunk board. If you have ISDN PRI T1 or ISDN PRI E1 trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.
Non-DM3 boards: Specifying the ISDN protocol to use For each non-DM3 ISDN PRI T1 or ISDN PRI E1 trunk board in your system, set the protocol to be used according to the following instructions. 1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions. 2. In the DCM main dialog box, double-click the first ISDN trunk board. 3. Click the Interface tab. 4.
Configuring Calling Name Identification Depending on your ISDN provider, Calling Name Identification is delivered in an Information Element (IE) either when the incoming call is offered (in the SETUP message) or on a subsequent FACILITY message.
Configuring ISDN BRI trunk boards Perform the steps in this section only if you have one or more ISDN BRI trunk boards installed. Configuring Calling Name Identification Depending on your ISDN provider, Calling Name Identification is delivered in an Information Element (IE) either when the incoming call is offered (in the SETUP message) or on a subsequent FACILITY message.
Using Point-to-Point protocol By default TeleVantage is configured to use Multipoint protocol with ISDN BRI spans. To specify Point-to-Point protocol for each ISDN BRI span via the TeleVantage Administrator, see “Using ISDN BRI point-to-point protocol” in Chapter 5 in Administering TeleVantage. Also, perform the following procedure for each BRI board: 1. Stop the Intel Dialogic drivers if they are running. See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions. 2.
5. In the Value field, enter Spandti.prm. 6. Click OK. 7. Repeat for each additional Robbed Bit T1 trunk board 8. In Windows Explorer, navigate to Program Files\Dialogic\Data\Spandti.prm. Open the file in Notepad. 9. Edit the file by adding the following lines: 0014 01; ESF framing 0020 01; B8ZS 10. Save and close the file. If you have Internet telephony boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19.
Configuring Internet telephony boards Perform the steps in this section only if you have one or more Internet telephony boards installed. Specifying the IP address, subnet mask, and gateway IP address For each DM/IPx board, perform the following steps: 1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions. 2. In the DCM main dialog box, double-click the first IP telephony board. 3.
Configuring digital station boards Perform the steps in this section only if you have one or more DSIx boards installed. You must specify the following for each DSIx board: Q Digital phone family that you will support via the board, for example ‘Nortel Norstar 7xxx’. Important: You must configure the same digital phone family for each DSIx board installed in the TeleVantage Server. TeleVantage does not support a mix of digital phones from different families or manufacturers on the same Server.
7-30 2. Right-click the first DSIx board, and then click Configure Device to open the Configuration Properties dialog box. 3. On the Telephony tab, select the Digital Phone Interface Type parameter at the top of the dialog box. Then, select the digital phone family that you will use with the board from the Value drop-down list.
4. Click OK to save your change, and then reopen the Configuration Properties dialog box for the board. 5. To configure the first port on the board, select the Digital Phone Model_1 parameter at the top of the dialog box. Then, select the digital phone model that you will connect to that port from the Value drop-down list. CHAPTER 7.
6. Repeat step 5 for the rest of the ports that you plan to use on the board. 7. Click OK to save your changes. 8. Repeat steps 2-7 for any additional DSIx boards installed in the TeleVantage Server. If you have DI0408LSAR2 integrated analog trunks and station boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.
4. Select the HostIpMediaNetworkAddress parameter. 5. In the Value field, enter the IP address of the NIC that you want to use for RTP/RTCP traffic (for example, “192.168.1.6”.) 6. Click OK. If you have DI/SI32 Rev 1 analog station boards, go to the next section. Otherwise, go to “Test-starting the Intel Dialogic drivers” on page 7-33. Configuring DI/SI32 Rev 1 analog station boards Perform the steps in this section only if you have one or more DI/SI32 Rev 1 analog station boards installed.
To verify the audio format configured on your system 1. In the DCM main dialog box, under TDM Bus, double click Bus-0. 2. Select Media Type (User Defined) from the list. 3. Select the correct audio format for your location from the Value drop-down list. Select MuLaw for North America and Japan, or ALaw for all other locations. 4. Click OK. You only need to perform this check once—you do not need to recheck the audio format whenever DCM starts.
Note: The drivers for the Toshiba Strata DKTU station board are Windows native drivers that start automatically when Windows loads. To configure an ISDN or Robbed Bit T1 line, continue with the following sections. Configuring an ISDN line __________________________________ If you have an ISDN line, verify that it is working correctly before you proceed to the rest of the TeleVantage installation. See Appendix B, “Configuring Intel Dialogic Board ISDN Parameters” for details.
The method you use to configure Robbed Bit T1 signaling depends on how your carrier signals events: Q If your carrier uses only A and B bits for T1 Robbed Bit signaling, you can use the TeleVantage Robbed Bit T1 Experimenter to test the line, manually change bit settings, or import signaling templates via the TeleVantage Administrator. Q If you carrier uses C and D bits for Robbed Bit signaling, you must configure the C and D bits manually using the TeleVantage Administrator.
The default values that appear in the Experimenter are the E&M supervisory signaling protocols. If your Robbed Bit T1 line supports a supervisory signaling protocol other than E&M, you might need to modify events using information provided by your carrier. If you ordered ANI/DID/DNIS services on your Robbed Bit T1 line, you must customize the event signaling for digit collection. To use the Robbed Bit T1 Experimenter 1. Make sure the Intel Dialogic drivers are started. 2.
7. Under Collection Sequence, make sure your digit collection setting matches the sequence in which your carrier sends DID and ANI data to begin a call. Define the sequence by adding Retrieve Digits actions of the appropriate type, either DID, ANI, or Filler, to match how your carrier sends the data. Click Add to choose each Retrieve Digits action in the Digit Collection - Action dialog box.
Q Send bit state. In this action, TeleVantage sends bits to the carrier. Select the Bit state that TeleVantage will send to the carrier. Q Pause. In this action, TeleVantage waits for a specific number of milliseconds. Enter the Timeout in milliseconds. Q Retrieve digits. In this action, TeleVantage retrieves ANI, DID/DNIS, or filler digits sent by the carrier. This action is a duplicate of the action on the Basic tab. See step 7 on page 7-38 for more information. Click OK to save the action.
Configuring Robbed Bit T1 signaling manually If your carrier uses C and D bits for Robbed Bit signaling, you must configure the C and D bits manually. Note: See Administering TeleVantage for information on adding a Robbed Bit T1 span. 1. In the TeleVantage Administrator, edit the Robbed Bit T1 span in the Trunks view. 2. Click the Signaling tab. Double-click each event in turn to open it in the Definition dialog box. 3. Make sure that all call events are defined to match your carrier’s usage.
For example, if your carrier sends data in the format *AAAAAAAAAA*DDDD (where A is an ANI digit and D is a DID digit), add the following Retrieve Digits actions: Q Exactly 1 filler digit Q Exactly 10 ANI digits Q Exactly 1 filler digit Q Exactly 4 DID digits Click OK to add each new action to the digit collection sequence. From the Digit Collection - Definition dialog box, you can also delete actions, or edit existing ones by clicking the appropriate button.
Testing individual bit states with the custom actions option Transmitting custom actions between you and your T1 carrier is a powerful troubleshooting tool. Use this tool while you are on the phone with your carrier to make sure that it is receiving what you send, and that you are receiving what it sends. If any problems arise, you can solve them by redefining the actions. To transmit custom actions 1. Click Options > Set Custom Timeslot.
Where to go next_______________________________________ When you have successfully installed and configured the Intel Dialogic hardware and drivers, you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage. CHAPTER 7.
Appendixes
APPENDIX A APPENDIX A VOICE AND CONFERENCE RESOURCE USAGE IN TELEVANTAGE No matter whether you are using Intel HMP or Intel telephony boards and drivers, you need to be aware of the number of voice and conference resources that your system requires in order to support its voice processing and dial tone needs.
Q When a user is logged in remotely from a trunk, for the duration of the call, so that the remote user can press ** to access the Hold menu, instead of pressing Flash. SIP external stations can be configured to not require a voice resource in this case—see “Configuring a user to use a SIP phone” in Chapter 14 in Administering TeleVantage.) Q When a caller to a call center queue is waiting on hold, so that the caller can press a key to leave a message or transfer out while listening to music on hold.
See “Conserving voice resources” on page A-4 for information on how to ensure that adequate voice resources are reserved for other purposes when you are recording all calls. Q Beep on call recording. Beep on call recording requires one voice resource that is shared system-wide by all users who hear the beep. Beep on call recording also requires additional conference resources—see “How conference resources are used” on page A-5 for details.
Voice resources on E1 CAS boards can be used as shared voice resources only if you disable the E1 trunk resources on the board. For more information, see “Disabling Intel Dialogic devices” in Appendix J in Installing TeleVantage. Q DM/V160-LS trunks. Trunk and voice resources on this board behave in the same way as E1 CAS trunks. Dedicated station voice resources DM3 analog station boards have dedicated voice resources which TeleVantage uses for ADSI and CLASS features.
Identifying if you need more voice resources If all trunks are busy using voice resources (for example, leaving voice mail), and a user picks up a station, the user will not get a dial tone, and a voice resource error will be written to the Windows Event Log on the TeleVantage Server. These errors will be e-mailed to you if you configure e-mail notification for Windows events in the TeleVantage Administrator. To resolve this problem, add more voice resources to your system.
Q If you are using the beep on call recording feature. Beep on call recording requires one conference resource per call for its own use, in addition to any conference resources required to support the call participants. For example, with beep on call recording on a 2-person call, 3 conference resources are required—one for each participant, and one for the beep. For more information on using beep on call recording, see Administering TeleVantage.
Conference maximums The following table lists the maximum number of conferences or maximum number of participants per conference. Important: For all boards listed in the table, the maximum number of participants may be reduced in the certain cases. If you are using the beep on call recording feature, the maximum number of participants per conference is reduced by one while the call is being recorded. If you are using Conference Manager 2.
APPENDIX B APPENDIX B CONFIGURING INTEL DIALOGIC BOARD ISDN PARAMETERS Some sites may need to modify the ISDN parameters used for outgoing calls so that their ISDN trunks will work with TeleVantage. To determine if you have a problem, do the following: Q Install Intel Dialogic hardware and software according to the instructions in this manual. See “Configuring ISDN PRI T1 or ISDN PRI E1 trunk boards” on page 7-22 and “Configuring ISDN BRI trunk boards” on page 7-25.
Using the Intel Dialogic Makecall Utility_______________________ The Intel Dialogic Makecall Utility (DMU) is a wizard that helps you make a successful outbound ISDN connection. For instructions on using the DMU, see its Help file, DMU.hlp, in the \DMU directory. For an overview of the DMU, see the following document on the Intel Dialogic technical support website: http://resource.intel.com/telecom/support/appnotes/dmu/ The DMU is included on the Master CD in the Drivers\Support\DMU directory.
For information about using the ISDIAG menu to test calls and generate trace information, see the following document on the Intel Dialogic technical support website: http://resource.intel.com/telecom/support/appnotes/isdn03.htm To run ISDIAG 1. On the TeleVantage Server PC, open a command prompt window. 2. Go to the following directory: C:\Program Files\Dialogic\BIN Note: This is the default directory.
The menu shown in the next figure appears. Changing TeleVantage ISDN protocol parameters When you have determined the protocols that your ISDN line requires to make and receive calls, you can update TeleVantage with those protocols by using the TeleVantage Administrator. Use the following procedure if you were able to determine the correct protocols when you used the DMU or if you want to change a particular parameter. 1.
2. Click the Tuning tab. 3. Update the ISDN protocols in one of the following ways: Q Automatically. If you were able to determine the correct protocols using the DMU, you can import all of those protocols at one time. Click Import, and then choose the file Outbound_mcb.txt from the DMU/Output directory. Q Manually. To edit an individual protocol, click the cell for that protocol. Choose the new value from the drop-down list. 4. Click OK.
By default, D-Channel Trace creates enough trace files for the number of hours specified in the DTraceMinLogHours setting. To change the maximum number of files saved (up to 999), edit the following Windows registry setting: HKLM\Software\Artisoft\TeleVantage\Server\Settings\DTraceMaxFiles Q Creates 250 KB log files. D-Channel Trace monitors file size every 5 minutes. When you use the default, if file size exceeds 250 KB, tracing restarts in a new file.
3. Run the following command: TVDTrace where is the Intel Dialogic device name of the board that you want to trace. For example, to trace the first ISDN T1 board in the system described in the previous example, run the following command: TVDTrace dtiB1 4. To stop tracing, press Ctrl+C on the command window. Viewing D-Channel Trace files D-Channel Trace creates binary trace files in the same directory as TeleVantage Server logs.
Sample trace output The following sample output was generated by running TVDTrace.exe and PRITrace. It shows TeleVantage sending out calling id as part of the ISDN setup message. It sends Calling Name as DISPLAY(0x28) and calling number as CALLING PARTY NUM(0x6c). Time Stamp : 7/25/2003, 17:28:10.638 TRANSMIT Command=0 SAPI=0x00 TEI=0x00 0x5a 0xe2 Information Dest=0 CR=0x150b SETUP(0x05) 1: BEARER CAPABILITY(0x04) 2: IE Length(0x02) 3: 1------- Extension Bit -00----- Coding Standard ---00000 Info.
------00 Screening Indicator 6176661818 Number Digit(s) >>>> End of outbound ID 1: CALLED PARTY NUM(0x70) 2: IE Length(0x0c) 3: 1------- Extension Bit -000---- Type of Number ----0000 Numbering plan ID 16175554444 Number Digit(s) Using the ISDN Two B-Channel Transfer test utility The ISDN Two B-Channel Transfer test utility can be used to make sure your ISDN line is correctly configured by your phone company to support ISDN Two B-Channel Transfer service, which allows calls to be transferred or forwarded t
For example, to call (617) 555-6666 and then attempt a Two B-Channel transfer on the first ISDN T1 board in the system, run the following command: ISDN2BCT -n16175556666 To run the same test on the second ISDN T1 board in the system, run the following command: ISDN2BCT -n16175556666 -b2 4. The utility starts and will wait for 3 minutes for an incoming call on the first trunk of the ISDN span. Make an incoming call to that trunk.
APPENDIX C APPENDIX C TROUBLESHOOTING This appendix contains information that may be helpful when you are troubleshooting problems with various Intel Dialogic components. It is divided into the following sections: Q “Troubleshooting Intel Dialogic board problems” on page C-1. Q “Troubleshooting Robbed Bit T1 problems” on page C-14.
Q Audio problems on conference calls on MSI/x-GBL boards. See page C-13. Q DSIx board drivers do not start. See page C-13. Q No audio or one-way audio on calls on DSIx boards. See page C-13. Intel Dialogic System Information Output When troubleshooting Intel Dialogic problems, use the Intel Dialogic System Information Output file, which is automatically created in the \Program Files\TeleVantage Server\Logs directory each time the TeleVantage Server starts. The file, named tvsysinfoxx.
Q Run the TeleVantage Service Account Utility to reset Microsoft COM settings required by the Intel Dialogic drivers. For instructions on how to run the TeleVantage Service Account Utility, see Appendix C in Installing TeleVantage. Note: the TeleVantage Server must be installed before you can run the TeleVantage Service Account Utility (see Chapter 10 in Installing TeleVantage for instructions.
Do one of the following: Q If the board does not pass POST. Reseat or replace the board and run DCM again. If it still fails, contact your Technical Support representative. Q If the board passes POST. Go to the next step. The diagnostic settings in the following table indicate that a DM3 board has passed POST: Model number Type LED settings after successful POST DM/IPx IP telephony board All lights are off. DI/SI32 Station board 2 yellow lights are blinking, green and red lights are solid on.
The following graphic shows the VID for a DM3 board: For comparison purposes, the following graphic shows the VID for a non-DM3 board: APPENDIX C.
Add up all of your DM3 vs. non-DM3 PCI boards, and see if you can account for all of them in the PCITree main window. Also, verify that Windows assigned an IRQ to the boards. The IRQ is displayed in the last byte in hex in the Config Space Dump pane at the bottom right of the PCITree window. (In the 2 previous graphics, this value is ‘11’ and ‘0B’ respectively.) Any value other than ‘FF’ means that an IRQ was assigned. If this value is ‘FF’, report this to your technical support representative.
7. If none of the previous steps resolve the problem, and the DM3 boards are still not being detected, run the TeleVantage Problem Report Wizard, which is installed automatically when you install the TeleVantage Server. The appropriate log files are automatically added to the Problem Report .ZIP file. E-mail the .ZIP file to your technical support representative. For more about the using Problem Report Wizard, see “Reporting problems to your TeleVantage provider” in Chapter 12 in Administering TeleVantage.
Troubleshooting mixed CTbus board systems If your system uses H.100 Intel Dialogic boards in native CTbus signaling mode, and you experience problems with board detection or operation, you may need to change the order of your boards in the PC chassis. Q Determine your board type. A board with an H.100 connector can be either an H.100 board or an SCbus board. To determine which type it is, check to see if there is a dedicated CTbus ASIC chip (-OKI ML53812-x) located within 2 inches of the H.100 connector.
3. Shut down the TeleVantage Server PC, and then restart it and log on. 4. The Windows Found New Hardware wizard starts. Follow the on-screen instructions. 5. In the Install Hardware Device Drivers dialog box, select Search for a suitable driver for my device (recommended). Click Next to continue. 6. In the Locate Driver Files dialog box, select the Specify a location checkbox. Click Next to continue. 7. Click Browse and point to the directory listed in step 2. Click OK. 8.
3. Restart the Server. 4. Start the Intel Dialogic Configuration Manager (DCM) and verify logical IDs for DM3 boards. See “In the Device Monitor, stations or trunks are not in the expected order” on page C-10 for instructions. 5. Shut down the Server. 6. Install the board (either the same board or a different one.) 7. Restart the Server. 8. Start DCM and verify logical IDs again. 9. Start the Intel Dialogic drivers.
3. 4. Click the Physical tab, and make a note of the LogicalID parameter for the board. Repeat for any remaining DM3 boards. When you are done verifying logical IDs, click OK. If all of the logical IDs are correct, you are done. 5. If you need to change the logical ID for a DM3 board, first stop the TeleVantage Server and the Intel Dialogic drivers if they are running. 6. In the DCM main dialog box, double-click the affected board. 7.
1. Check that the SCbus cable that connects your ISA boards is installed correctly and reseat it if necessary. See “Installing Intel Dialogic boards” on page 6-6 for more information. 2. If the SCbus cable is installed correctly, the problem may be IRQ-related. Do the following: Q In BIOS, reserve an IRQ for use by legacy ISA devices. You can usually use IRQ 5. Q Check the IRQs assigned to the Intel Dialogic boards, and resolve any conflicts that you find.
7. Repeat for each additional D/120JCT-LS board. 8. Exit DCM. 9. Restart the Intel Dialogic drivers and the TeleVantage Server. Audio problems on conference calls on MSI/x-GBL boards Some sites may experience a problem with noise generated as a conference call progresses. Alternate firmware is available that fixes this problem. Note: Instead of noise, other sites may notice an echo that worsens during the conference call.
Troubleshooting Robbed Bit T1 problems ____________________ This section provides information about the following problems: Q Obtaining details about your T1 span. See page C-14. Q DID numbers stop working after changes to a Robbed Bit T1 line. See page C-15. Obtaining details about your T1 span TeleVantage supports Robbed Bit T1 spans. These installations often require significant configuration work because of the nature of Robbed Bit protocols.
Q Digit collection (if applicable.
Q D-Channel Trace utility. Shows you the exact data sent over an ISDN line connecting TeleVantage and the phone company. Q Two B-Channel Transfer test utility. Verifies that you ISDN line has been correctly configured by the phone company to support Two B-Channel Transfer.
3. Restart the TeleVantage Server. This step also starts the Intel Dialogic drivers automatically. 4. Make an inbound and outbound call. T1 trunk shows status of ‘No loop current’ in Device Monitor Simultaneous disconnects on both sides of a two-party connection may change the status of a T1 trunk in the Administrator Trunks view to ‘No loop current.
APPENDIX D APPENDIX D USING THE INTEL DIALOGIC CONFIGURATION MANAGER The Intel Dialogic Configuration Manager (DCM) is used to perform many of the configuration tasks in Chapter 7, “Installing Intel Dialogic Board Drivers.” This appendix describes how to perform the following basic functions using DCM: Q Start and exit DCM. Q Start the Intel Dialogic drivers. Q Stop the Intel Dialogic drivers. Important: In order to make changes to how boards are configured, the Intel Dialogic drivers must be stopped.
Running DCM remotely using Microsoft Terminal Services This section describes how to remotely configure and start the Intel Dialogic system service via Terminal Services on a TeleVantage Server running Windows 2000/2003. Note: Microsoft strongly recommends a clean installation of Windows 2000/2003 Server rather than upgrading from Windows NT Server 4.0 Terminal Server Edition when you plan to use Terminal Services in remote administration mode.
4. In the right pane, expand Non-Plug and Play Drivers. 5. In the right pane, double-click Dialogic Configuration Driver. 6. In the Dialogic Configuration Driver Properties dialog box, click the Driver tab. 7. Select Automatic as the Startup Type. APPENDIX D.
8. Click OK to save your change. 9. In the right pane, double-click Dialogic SRAM Protocol Driver. Repeat steps 6-8 to change the driver’s Startup Type to Automatic. 10. In the right pane, double-click dlgcmcd. Repeat steps 6-8 to change the driver’s Startup Type to Automatic. 11. Restart the remote TeleVantage Server, and start DCM. DCM auto-detects the Intel Dialogic boards on the remote Server.
APPENDIX E APPENDIX E INTEL DIALOGIC TELEPHONY BOARD SPECIFICATIONS Important: For the most up-to-date list of Intel telephony boards and specifications, refer to the Excel version of the information contained in this appendix (SupportedTelephonyBoards.xls), included on the root directory of the Intel Dialogic Drivers CD. Note that not all Intel telephony boards are supported by the SU 107 drivers included with TeleVantage 7.5.
Column Description Slots Type of slot in Server PC where the board can be installed: UPCI (Universal PCI) PCI ISA See “About slot types” on page 4-5 for more information. Connector Type of physical connector: H.100: Used by all PCI and IPCI boards. SCbus: Used by all ISA boards. CTbus mode Type of signaling mode supported on the board: Yes: Board supports native CTbus signaling mode. No: Board supports legacy SCbus signaling mode. See “About timeslot limits” on page 4-6 for more information.
Station and Other Resources by Board table contents This table contains the following information about station and other resources provided by each supported telephony board: Column Description Board Model number Media load DM3 boards only: Media load defines the resources supplied by the board. You select the media load when you configure the board. Some boards support more than one media load.
Notes Each of the following notes applies to specific telephony boards as referenced in the Notes column in the Basic Board Information table. As indicated below, in some cases the Note applies only when the board is configured with the media load(s) listed. 1. A TeleVantage trunk license is required for each trunk connected to the board.
11. Supported in standalone mode only. Voice resources on the board are not supported by TeleVantage. 12. Layer 3 QoS TOS Octet (used by DiffServe routers) is not supported. 13. With a host-based VoIP stack, board must use u-law audio format (the default.) Applies to: Q DM/IP241-1T1-P100: All media loads except iptk_t1_311 Q DM/IP481-2T1-P100: All media loads except ipt_2isdn_5ess_311 Q DM/IP241-1T1-P10: Media load ipvs_isdn_5ess_307 only Q DM/IP301-1E1-P10: Media load ipvs_isdn_net5_307 only 14.
Basic Board Information Board DM3 Slots Connector CTbus mode For use in Audio port Notes BRI/160-PCI No 1 PCI H.100 No Eur BRI/80-PCI No 1 PCI H.100 No Eur - 1 CS-DKTU No 1 PCI H.100 Yes All - 2 D/120JCT-LS No 1 PCI H.100 Yes NA, Eur, JP - 1, 18 D/120JCT-LSU No 1 UPCI H.100 Yes NA, Eur, JP - 1, 18 D/160JCT No 1 UPCI H.100 Yes All - D/240JCT-T1 No I PCI H.100 Yes NA, JP - 1 D/240JCT-T1U No I UPCI H.100 Yes NA, JP - 1 - 1 D/320JCT No 1 UPCI H.
Basic Board Information Board DM3 Slots Connector CTbus mode For use in Audio port Notes DM/IP481-2T1-P100 Yes 1 UPCI H.100 Yes NA, JP - 1, 4, 13, 15 DM/IP481-2T1-P100 Yes 1 UPCI H.100 Yes NA, JP - 1, 4, 13, 15 DM/IP481-2T1-P100 Yes 1 UPCI H.100 Yes NA, JP - 3, 4, 15 DM/IP601-2E1-P100 Yes 1 UPCI H.100 Yes Eur - 1, 4, 9, 15 DM/IP601-2E1-P100 Yes 1 UPCI H.100 Yes Eur - 1, 4, 9, 15 DM/IP601-2E1-P100 Yes 1 UPCI H.100 Yes Eur - DM/IP601-2E1-P100 Yes 1 UPCI H.
Basic Board Information Board DM3 Slots Connector CTbus mode For use in Audio port Notes DSI162HMP No 1 UPCI H.100 Yes All - 11 DSI162LGNHMP No 1 UPCI H.100 Yes All - 11 HDSI/1200 Yes 1 PCI H.100 Yes All - 2, 7 HDSI/1200U Yes 1 UPCI H.100 Yes All - 2, 7 HDSI/480 Yes 1 PCI H.100 Yes All - 2, 7 HDSI/480U Yes 1 UPCI H.100 Yes All - 2, 7 HDSI/720 Yes 1 PCI H.100 Yes All - 2, 7 HDSI/720U Yes 1 UPCI H.100 Yes All - 2, 7 HDSI/960 Yes 1 PCI H.
Trunk Resources by Board Board Media load PSTN channels E1 T1 trnk trnk Analog trnk IP port (hostbased) IP port (embedded) BRI trnk BRI/160-PCI - - - 32 - - - BRI/80-PCI - - - 16 - - - CS-DKTU - - - - - - - D/120JCT-LS - - - - - - 12 D/120JCT-LSU - - - - - - 12 D/160JCT - - - - - - - D/240JCT-T1 - 1 24 - - - - D/240JCT-T1U - 1 24 - - - - D/320JCT - - - - - - - D/41JCT-LS - - - - - - 4 D/480JCT-2T1 - 2 48 - - - -
Trunk Resources by Board PSTN channels E1 T1 trnk trnk Analog trnk IP port (hostbased) IP port (embedded) BRI trnk Board Media load DM/IP481-2T1-P100 ipvs_evr_2isdn_ni2_311 - 2 46 - - 48 - DM/IP481-2T1-P100 ipvs_evr_2isdn_qsigt1_311 - 2 46 - - 48 - DM/IP481-2T1-P100 ipt_2isdn_5ess_311 - - - - 48 - - DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311 2 - 60 - - 60 - DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311 2 - 60 - - 60 - DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311_
Trunk Resources by Board Board Media load PSTN channels E1 T1 trnk trnk Analog trnk IP port (hostbased) IP port (embedded) BRI trnk DSI162HMP - - - - - - DSI162LGNHMP - - - - - - - - - - - - - - HDSI/1200 _hdsi HDSI/1200U _hdsi - - - - - - - HDSI/480 _hdsi_48_play_rec - - - - - - - HDSI/480U _hdsi_48_play_rec - - - - - - - HDSI/720 _hdsi_72_play_rec - - - - - - - HDSI/720U _hdsi_72_play
Station and Other Resources by Board Board Media load Analog Dig stn stn Ded Shr Fax vox vox Cnf BRI/160-PCI - BRI/80-PCI - - - - - - - - 16 CS-DKTU - 16 32 - - - - - 48 D/120JCT-LS - - - - 12 - - - 24 D/120JCT-LSU - - - - 12 - - - 24 D/160JCT - - - - - 16 - - 16 D/240JCT-T1 - - - - - 24 - - 48 D/240JCT-T1U - - - - - 24 - - 48 D/320JCT - - - - - 32 - - 32 D/41JCT-LS - - - - 4 - - - 8 D/480JCT-2T1 - - - - -
Station and Other Resources by Board Board Media load DM/IP481-2T1-P100 ipvs_evr_2isdn_ni2_311 Analog Dig stn stn - Ded Shr Fax vox vox Cnf - - - Time FSK CSP slots - 48 - - - DM/IP481-2T1-P100 ipvs_evr_2isdn_qsigt1_311 - - - - - 48 - - - DM/IP481-2T1-P100 ipt_2isdn_5ess_311 - - - - - - - - - DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_311 - - - - - 60 - - - DM/IP601-2E1-P100 ipvs_evr_2isdn_qsige1_311 - - - - - 60 - - - DM/IP601-2E1-P100 ipvs_evr_2isdn_net5_31
Station and Other Resources by Board Board Media load DSI162HMP DSI162LGNHMP Analog Dig stn stn Ded Shr Fax vox vox Cnf - 16 - - - Time FSK CSP slots - - - 16 - 16 - - - - - - 16 HDSI/1200 _hdsi 120 - - - 120 - - - 120 HDSI/1200U _hdsi 120 - - - 120 - - - 120 HDSI/480 _hdsi_48_play_rec 48 - - - 48 - - - 120 HDSI/480U _hdsi_48_play_rec 48 - - - 48 - - - 120 HDSI/720 _hdsi_72_play_rec 72 - - -
APPENDIX F APPENDIX F CHANGING THE MEDIA LOAD FOR A DM3 TELEPHONY BOARD This appendix describes how to change the media load assigned to an Intel Dialogic DM3 telephony board. The media load defines the resources supported by the board. You initially assign a media load to a DM3 board when it is first detected by the Intel Dialogic Configuration Manager (DCM), as described in “Assigning firmware files to DM3 boards” on page 7-14. To change the media load for a DM3 board 1.
INDEX A about conference resources A-5 DM3 boards 4-7 Intel Dialogic boards 6-2 Intel HMP 2-2 Robbed Bit T1 Experimenter 7-35 system 1-2 voice resources A-1 analog phones connecting 6-11 analog station board power supply connecting 6-14 analog station boards connecting 6-11 analog trunk boards configuring 7-21 connecting 6-8 analog DID trunk boards 6-8 analog trunks making outbound calls on analog DID trunks 6-9 B BCP connection panel configuring for failover support 6-17 board IDs setting 6-4 C conferenc
Toshiba digital phones 6-17 Toshiba digital station boards 6-17 trunk boards 6-7 VoIP phones 6-11 DSIx digital station boards configuring 7-29 connecting 6-14 DSIx drivers test-starting 7-34 D D-Channel ISDN trace utility using B-5 DCM.
configuring 7-12 test-starting 7-33 uninstalling 7-4 DSIx drivers installing 7-10 installing GlobalCall 4.
connecting 6-9 ISDN PRI T1 trunk boards connecting 6-9 ISDN PRI T1/E1 troubleshooting problems C-15 ISDN trunks configuring 7-35 ISDN Two B-Channel Transfer test utility using B-9 M media load changing for DM3 board F-1 MSI/x analog station boards connecting 6-12 R reporting problems C-1 Robbed Bit T1 signaling 7-35 troubleshooting problems C-14 Robbed Bit T1 Experimenter about 7-35 installing 7-36 placing and receiving calls 7-41 testing individual bit states 7-42 Robbed Bit T1 trunk boards connecting 6-
Intel Dialogic Service fails to start when a PCI board is installed in a PC with the Phoenix BIOS C-9 ISDN calls work via the Dialogic Makecall Utility but fail via phone system C-16 no audio or one-way audio on calls on DSIx boards C-13 obtaining details about your T1 span C-14 PCI boards not recognized at Server startup C-8 Server fails to detect some or all stations on HDSI/x analog station board C-3 System Event Log reports ‘Error 5aa’ or ‘PEB/SCBUS cable missing’ and Intel Dialogic drivers fail to star
