IP Phone User Manual

CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-7
Deleting voice messages
By default, messages in the Deleted folder that are older than three days are permanently
removed from TeleVantage. For information about how to change the default, see “To empty
the Deleted folder automatically” on page 8-23.
To move a voice message to the Deleted folder
1. Select the message.
2. Choose Edit > Delete. The message is moved to the Deleted folder. You can still play
it or retrieve it if necessary.
Deleting a message permanently
To delete a message permanently, select the message and press SHIFT+DELETE. A message is
also deleted permanently when you delete it from the Deleted folder or empty the Deleted folder.
See “Managing the Deleted folder” on page 8-23.
Microsoft Exchange Server synchronization
If your office uses Microsoft Exchange Server for e-mail, TeleVantage can synchronize the
Inbox and Deleted folders with those in your e-mail program. When synchronized, messages
that you delete in one application are deleted in the other application.
For example, if you delete a voice message notification e-mail in your e-mail program,
TeleVantage moves that voice message to its own Deleted folder. Similarly, if you delete the
matching voice message in TeleVantage, your e-mail notification moves to your e-mail
program’s Deleted folder.
For more information, see your TeleVantage system administrator.
Associating a voice message from “Unknown” with a contact
A voice message that appears from “Unknown,” means that TeleVantage could not identify the
caller as a TeleVantage contact or user (Caller ID, if present, is still shown in the
Number
column). You can associate the message with a contact, so that the correct name appears in the
Call Monitor and so that TeleVantage identifies the contact on subsequent calls from that phone.
See “Associating a call or Caller ID number with a contact” on page 16-9 for complete
instructions.
Marking a voice message Unheard
To mark an old (heard) voice message as new (unheard), select the message and then choose
Actions > Mark As Unheard.