IP Phone User Manual

CHAPTER 14. USING THE CALL LOG FOLDER 14-7
Searching for Call Log entries
To search for one or more Call Log entries, do the following:
1. Click Tools > Find from any view, and click the Call Log tab.
2. Check each field that you want to search by, and enter the search term.
Click New Search to clear the fields and checkboxes.
3. Click Find Now.
DID On incoming lines, your Direct Inward Dial number
if the caller used it to call you. DID is not applicable
for outgoing lines.
Device On incoming lines, the trunk or station number at
which the call was placed. On outgoing lines, your
station number.
Dial String Digits that TeleVantage actually dialed over the
trunk, which can be different than the digits
TeleVantage displays in a contact's phone number.
For example, a dial string can contain an
international or long-distance access code,
least-cost routing information, or dialing prefix or
suffix.
Left Message A check in this field indicates that the caller left a
voice message.
Result How the call ended. For a list of possible results,
see Result in the previous table, on page 14-4.
Custom Data Custom data, if any, associated with the call.
Custom data can be collected by IVR Plug-ins or
call center queues that prompt the caller for
information.
Column Description