IP Phone User Manual

CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-11
reverts it to being identified as from that contact.
To create a new contact directly from this dialog box, click . (See “Entering a new
contact” on page 16-4 for instructions.) When you finish creating the contact, you
return to this dialog box with the new contact added to the list.
4. If the call came from a phone number that is new for this contact, you can add the new
number to the contact’s phone number list now. You can then dial it later from
ViewPoint. Check
Save <phone number> as the following phone number, and then
select the phone number category on the dropdown list.
5. If you are associating an active call in the Call Monitor folder, you can create a voice
title for the contact based on the recording of the caller’s name that was made by the
caller. To create a voice title in this way, check
Use this voice title. You can test the
recorded name by clicking the button to the right of the field.
Note: This field is available only if there is a recorded name available to capture.
6. If you want only to label the individual call or voice message with the contact’s name,
uncheck
Use caller identification for this contact.
If you want TeleVantage to associate all subsequent calls from that phone with the
contact, check
Use caller identification for this contact and select one of the
following:
Q Number. TeleVantage uses the phone number to recognize subsequent calls.
Q Name. TeleVantage uses the Caller ID text to recognize subsequent calls.
Q Callback. TeleVantage uses the callback number entered by the caller. This option
is only available if the caller entered a callback number.
See the next section for more information.
7. Click OK.
You cannot associate a phone number or Caller ID text with a public contact unless you have
permissions to edit public contacts. You can, however, label an individual call as being from a
public contact.
Understanding name and number on Caller ID
When you receive a call, TeleVantage receives two pieces of information about where the call
originated: the phone number and the Caller ID name. You can associate either of these items
with a contact.
Depending on where the call originated, one item may work better than the other, as the
following examples illustrate:
Q If the call is from a home phone (for example, ANTANDER,LOU - 6178380405 ). In this
case, where both the number and name are unique, either could be used for association.
Q If the call is from a company with many phone lines (for example, Vertical -
6175641121
). In this case the phone number may change with every call, because the