IP Phone User Manual

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-11
Unparking a call
To retrieve a parked call:
1. Pick up any TeleVantage extension and dial *92.
2. Enter the orbit number. You are connected to the parked call.
Putting a call on silent hold
Press Flash 7 to put a caller on “silent hold.” With silent hold, you do not hear the cycling menu
prompts. The caller still hears hold music. Silent hold is useful for headset or speakerphone
users.
Press any key to resume the menu prompts. From there, you can return to the caller by pressing
4 or Flash.
Sending a Flash command to Centrex or another PBX
Press Flash 8 when you want to send a Flash command to your Centrex or other PBX system
instead of to TeleVantage.
Use this command if you are using TeleVantage with Centrex phone lines or with a remote PBX.
For example, on a Centrex system you must press
Flash 8 before you can access Centrex
features such as transferring within the Centrex group.
You can also use the
Flash 8 command to respond to a call waiting tone from your telephone
company. This tone is different than a call waiting tone sent by TeleVantage, to which you
respond by pressing
Flash only.
Getting an internal dial tone
To put your current call on hold and get an internal dial tone, press Flash #. In this way you can
place new calls without disconnecting from your current call. From an internal dial tone you can
also choose telephone commands beginning with *, for example *66 to redial your last call.
Entering an account code for a call
While on a call, you can press Flash # *11 at any time to enter an account code for the call or
change the one already entered. See “Entering account codes when placing calls” on page 3-3
for more information, including what to do if the system prompts you to enter an account code
for an outgoing call.
Using digital feature phones _______________________________
This section contains instructions for using a supported digital feature phone with TeleVantage.
For a complete list of supported digital phones, see Installing TeleVantage. Digital feature
phones have several features that allow them to be used in conjunction with TeleVantage. For
configuration instructions for some of these features, see “Configuring a digital feature phone”
on page 18-13.