Scout II User’s Guide (for FX, DXP, DXP Plus Systems)
Scout II User’s Guide (for FX, DXP, DXP Plus Systems) Copyright © 2002 Comdial Corporation All rights reserved. Unauthorized use of this document is prohibited. Comdial Corporation 106 Cattleman Road, Sarasota, FL 34232 (941) 922-3800 or (800) 419-3800 -NoticeComdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice. Scout II is a trademark of Comdial Corporation.
This Scout II User’s Guide is applicable for the following system models. Product Required Software Version FX II Supported in all software versions FXS/FXT Supported in all software versions DXP/DXP Plus 8A or later For an optional headset or other accessories available for use with your Scout II Digital Wireless Telephone, please contact your local dealer.
Document Revision History Date June 2002 iv Affected Pages i-108 Change Original Release GCA70-380 Jun ‘02
Scout II User’s Guide TABLE OF CONTENTS USING THIS GUIDE .............................................................1 1. INTRODUCING THE SCOUT II DIGITAL WIRELESS TELEPHONE 1.1 Knowing your Digital Wireless Telephone........................3 1.1.1 Reviewing Important Safety Instructions ...................5 1.1.2 Reviewing The Technical Specifications..................11 1.2 Knowing your Telephone’s Functions ..............................12 1.2.1 Knowing The Handset .....................................
Contents 2.6 Charging the Handset’s Battery Pack ...............................35 2.7 Charging Spare Battery Packs ..........................................37 2.8 Cleaning the Battery and Charging Unit Contacts ...........38 2.9 Attaching the Belt Clip to the Handset .............................39 2.10Testing the Coverage Range .............................................41 3. MAKING CALLS 3.1 Dialing Automatically ......................................................44 3.2 Dialing Manually ..........
Scout II User’s Guide 4. ANSWERING CALLS 4.1 Answering Outside and Intercom Calls............................54 4.2 Answering Calls at Monitored Stations ............................54 4.3 Answering Night Transferred Calls..................................55 4.4 Making a Call Pick-Up .....................................................56 4.5 Responding to a Subdued Off-Hook Voice Announcement .................................................................57 5. TRANSFERRING CALLS 5.
Contents 8.6 Forwarding Calls ..............................................................76 8.7 Making a Call Non-Private (Privacy Release)..................77 8.8 Monitoring a Conversation Between Two Telephones (Service Observing) .........................................................78 8.9 Muting Your Telephone ....................................................78 8.10 Sending a Paging Announcement....................................79 8.11 Setting a Do Not Disturb Condition at Your Telephone .
Scout II User’s Guide 10.4 Programming the Feature Codes......................................99 10.5 Programming the Response Message Button ................100 11. TROUBLESHOOTING YOUR TELEPHONE 11.1 Interpreting the Trouble Symptoms...............................101 11.2 Performing a Power Reset .............................................103 INDEX ..................................................................................
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Scout II User’s Guide Using This Guide This comprehensive user’s guide describes your digital wireless telephone and tells you how to use it. To assist you in installing the digital wireless telephone and its accessories, refer to the information in the following chapter.
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Scout II User’s Guide 1. INTRODUCING THE SCOUT II DIGITAL WIRELESS TELEPHONE The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The sections are titled as follows. Section 1.1, Knowing your Digital Wireless Telephone Section 1.2, Knowing your Telephone’s Functions Section 1.3, Using your Scout II Handset 1.
Introducing The SCOUT II Digital Wireless Telephone Because the handset is wireless, you are not confined to your desk or wherever you have located the base unit. This freedom allows you to carry on a telephone conversation and still be free to do other things. If you should wander out of range while on a call, you will lose voice contact with your party but your handset will keep its display and status lights active for approximately 20 seconds.
Scout II User’s Guide 1.1.1 REVIEWING IMPORTANT SAFETY INSTRUCTIONS Since your digital wireless telephone has both an AC power supply and batteries, you should read and understand the following important safety instructions. Before you read anything else, please observe the following. WARNING Comdial Corporation DOES NOT represent this unit to be waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose this unit to rain or moisture.
Introducing The SCOUT II Digital Wireless Telephone 6. Slots and openings in this product’s cabinet back or bottom are provided for ventilation to protect this product from overheating. Do not block these openings by placing this product on a bed, sofa, rug, or other similar surface. Never place this product near or over a radiator or heat register. Do not place this product in a built-in installation unless the installation is properly ventilated. 7.
Scout II User’s Guide 11. Never push objects of any kind through this product’s cabinet slots as the objects may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product or submerge it in liquid. 12. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service technician when it requires service or repair.
Introducing The SCOUT II Digital Wireless Telephone 15. Do not use a telephone to report a gas leak in the vicinity of the leak. WARNING To reduce the risk of fire or injury to persons by the battery, read and follow these instructions. 1. Use only the appropriate type and size battery pack specified. 2. Do not dispose of the battery pack in a fire. The cell may explode.
Scout II User’s Guide SAVE THESE INSTRUCTIONS WARNING The Scout II digital wireless telephone contains a rechargeable Nickel-Cadmium Battery. • Cadmium is a chemical known to the state of California to cause cancer. • The rechargeable nickel-cadmium battery contained in this digital wireless telephone may explode if disposed in a fire. • Do not short circuit the battery pack.
Introducing The SCOUT II Digital Wireless Telephone WARNING RECHARGEABLE NICKEL-CADMIUM BATTERIES MUST BE RECYCLED OR DISPOSED OF PROPERLY. • Residents of Minnesota should contact 1-800-225PRBA for information concerning reclamation and disposal of rechargeable Nickel-Cadmium batteries. • Residents outside of Minnesota should contact their local authorities for information concerning reclamation and disposal of rechargeable NickelCadmium batteries.
Scout II User’s Guide 1.1.2 REVIEWING THE TECHNICAL SPECIFICATIONS The specifications shown are typical and subject to change without notice. General The Scout II complies with FCC and IC parts 15 and 68. Frequency Control: Phase Lock Loop Modulation: Spread Spectrum Operating Temperature: 0° to 50° C (+32° to +122° F) Bandwidth: ± 500 KHz Power Level: Approx. 60 mW Base Unit Receive/Transmit Frequency: 902 MHz to 928 MHz Power Requirements: 10V DC from supplied AC Adapter Size: 4 1/4 in.
Introducing The SCOUT II Digital Wireless Telephone 1.2 Knowing your Telephone’s Functions Your digital wireless telephone provides many versatile features for your use. The discussions that follow explain these features in terms of what they allow you to do. 1.2.
Scout II User’s Guide • Volume Button –sets the loudness of the calling party’s voice to low, medium, high or maximum –sets ringer volume to low, high, or off (vibrate mode) –sets the ring type to A, B, or C (ring frequency or tone) • Microphone –allows you to speak to your calling party • Numeric Keypad –allows you to dial telephone numbers and feature codes • Talk Button –serves as an on/off hookswitch • Tap Button –retrieves last call placed on hold (when telephone is idle) –generates hookflash or recal
Introducing The SCOUT II Digital Wireless Telephone 1. Ringer ON/OFF switch 2. Message Display 3. Transfer/Conference (T/C) Button 4. Talk Button 5. Numeric Keypad 6. Function Button 7. Function Button 8. Microphone 14 Comdial 9. Head Set Jack 10. Volume (R/VOL) Button 11. MUTE Button 12. Hold Button 13. Tap Button 14. Redial Button 15. Channel Button 16. Function Button 17.
Scout II User’s Guide 1.2.2 KNOWING THE BASE UNIT • Antenna –allows the base unit to communicate with the handset • Power On LED –indicates that base unit has AC power supplied 18. DC Power Jack 19. Phone Jack 1.2.
Introducing The SCOUT II Digital Wireless Telephone 1.3 Using your Scout II Handset Note: Operation of the Scout II is performed using the handset out of the charging unit. Figure 1-1 Scout II Handset Controls 1.3.
Scout II User’s Guide After the connection has been made between the handset and base, you will see: Or, you may see one of the following: Condition Indicator No Connection to Base Unit Error Tone Line in Use Error Tone Jun ‘02 Comdial LCD Screen 17
Introducing The SCOUT II Digital Wireless Telephone If the handset is at the range limit of the Scout II, or no power is going to the base unit, you may see: When you hear a dial tone, enter the number you are calling. (You can also use a speed dial number. For further details, refer to Section 3.1, Dialing Automatically.) When you finish the call, press the Talk button again, this will hang up the phone and put it in AutoStandby mode. 1.3.
Scout II User’s Guide 1.3.3 INTERPRETING THE LOW BATTERY INDICATION When the battery pack in the handset is low and needs to be charged, you will see a message on the display. On a Call In Standby Mode All keys and functions are available. None of the buttons operate. Handset beeps once every 3 seconds. Handset beeps every 15 seconds for 3 minutes. Complete your call as quickly as possible Cannot make or receive a call. Replace battery pack within 20 seconds to continue call.
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Scout II User Guide 2. INSTALLING SCOUT II The digital wireless telephone is a proprietary multiline telephone that connects directly to a digital station port. Use the information in this chapter to learn how to install the digital wireless telephone and its accessories. Section 2.1, Selecting the Installation Location Section 2.2, Connecting to the Station Jack Section 2.3, Applying Power to the Base Unit and Charging Station Section 2.4, Wall Mounting the Base and Charger Units Section 2.
Installing Scout II 2.1 Selecting the Installation Location CAUTION Your digital wireless telephone contains special purpose circuitry that allows it to operate only when it is connected to a proprietary digital telephone system. Because of this special design, do not connect your digital wireless telephone to a telephone company central office jack that is designed for industry-standard telephones. Select a location for the digital wireless telephone to avoid excessive heat or humidity.
Scout II User Guide 2.2 Connecting to the Station Jack Connect one end of the supplied four-conductor line cord to the phone jack on the digital wireless telephone base unit. Connect the other end of this line cord to a digital station port jack. CAUTION • Never install telephone wiring during a lightning storm. • Never touch uninsulated telephone wires or terminals unless you have disconnected the telephone line at the network interface. • Use caution when installing or modifying telephone lines.
Installing Scout II 2.3 Applying Power to the Base Unit and Charging Station 1. Using only the base unit AC adapter supplied with the Scout II, plug the AC adapter cord into the AC adapter input jack on the base unit. Route the cord through the strain relief channel. Note: Use only the supplied base unit AC adapter: EXP9704. 2. Plug the EXP9704 AC adapter into a standard 120VAC wall outlet. 3.
Scout II User Guide Charging Unit The unique design of your Scout II allows you to place the handset in the charging unit with or without the belt clip attached. Note: Use only the supplied charging unit AC adapter: AD-970 The charging unit also has the ability to charge a second battery with or without the handset being charged. The battery packs can automatically be recharged either in or out of the handset. For details on charging a second battery, see Section 2.7, Charging Spare Battery Packs.
Installing Scout II 2.4 Wall Mounting the Base and Charger Units 2.4.1 MOUNTING BASE UNIT USING STANDARD WALL PLATE The Scout II is designed to be mounted on a standard AT&T or GTE wall plate. To attach the wall mount stand to the base unit, perform the following steps. 1. Slide the wall mount stand into the notches at the top of the base unit, push the wall mount stand down and snap it into place. 2.
Scout II User Guide 5. Plug the other end of the short telephone cord into the modular wall jack. 6. Place the base unit on the posts of the wall plate and push down until it is firmly seated. 7. Plug the AC Adapter into a standard 120V AC wall outlet. Note: Do not use an outlet controlled by a wall switch. 2.4.2 MOUNTING BASE UNIT DIRECTLY ON WALL If you do not have a standard wall plate, you can mount your base unit directly on a wall.
Installing Scout II To mount your Scout II base unit directly to a wall, perform the following steps. 1. Insert two mounting screws into the wall 3-15/16 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the phone. 2. Using only the base unit AC adapter supplied with the Scout II, plug the AC adapter cord into the AC adapter input jack on the base unit. Note: Use only the supplied base unit AC adapter: AD970. 3.
Scout II User Guide 4. Plug one end of the telephone line cord into the line jack on the base unit. Then place the telephone cord inside the molded channel on the bottom of the wall mount stand. 5. Place the base unit on the posts of the wall screws and push down until it is firmly seated.
Installing Scout II 6. Plug the other end of the short telephone cord into a telephone wall jack. 7. Plug the AC Adapter into a standard 120V AC wall outlet. 2.4.3 MOUNTING CHARGING UNIT ON WALL The charging unit is also designed to be wall mounted. Before mounting your charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall.
Scout II User Guide To mount your Scout II charging unit directly to a wall, perform the following steps. 1. Insert two mounting screws into the wall 1-9/10 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the phone. 2. Using only the base unit AC adapter supplied with the Scout II, plug the AC adapter cord into the AC adapter input jack on the base unit. Note: Use only the supplied base unit AC adapter: EXP9704.
Installing Scout II 3. Wrap the AC Adapter cord around the strain relief. 4. Place the charging unit on the posts of the wall screws and push down until it is firmly seated.
Scout II User Guide 5. Plug the AC Adapter into a standard 120V AC wall outlet. 2.5 Installing the Battery Pack If you see a low battery notice in the display while you are on a call, you can quickly change the battery pack without losing the call. Your telephone holds the call for approximately 20 seconds after you remove the battery pack from the handset. This is ample time during a conversation for you to exchange a discharged battery pack for a freshly charged one.
Installing Scout II 1. Remove the battery cover by pressing the latch and sliding the cover down until it comes off the handset. 2. Slide the battery pack down into the handset. Note: You may have to remove the old battery at this time.
Scout II User Guide 3. Securely close the battery compartment cover by sliding it up until it snaps into place. 2.6 Charging the Handset’s Battery Pack The rechargeable Nickel-Cadmium battery pack must be fully charged before using your Scout II for the first time. Note: Charge the battery pack without interruption for 5 hours. 1. Place the handset in the front slot of the charging unit.
Installing Scout II 2. Make sure the CHARGE indicator lights. If the CHARGE light doesn’t light, check to see that the AC Adapter is plugged in, and that the handset is making good contact with the charging unit charging contacts.
Scout II User Guide 2.7 Charging Spare Battery Packs The charger unit of your Scout II is equipped to charge the spare battery pack with or without the handset in the front slot. 1. Slide the spare battery pack into the second slot in the charging unit until the retaining clip snaps over the top of the pack. 2. Make sure the BATT CHARGE indicator lights.
Installing Scout II 2.8 Cleaning the Battery and Charging Unit Contacts To maintain a good charge, it is important to clean all charging contacts on the handset, spare battery pack and charging unit about once a month. Use a pencil eraser or a soft dry cloth. Do not use any liquids or solvents.
Scout II User Guide 2.9 Attaching the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket for convenient portability. 1. Slide the clip into the tab slot. CAUTION The belt clip is designed to fit snugly onto the handset.
Installing Scout II 2. Press firmly until it snaps into place. 3. To remove, simply press the retain clip in toward the belt clip blade and slide the clip up at the same time.
Scout II User Guide 2.10 Testing the Coverage Range Your digital wireless telephone will continue to operate effectively as you move some distance away from the base unit. Many circumstances affect the maximum distance that you can travel away from the base unit’s location. Among these are walls and other obstructions that separate you from the base unit’s location.
Installing Scout II Note: If you should wander out of range while on a call, you will lose voice contact with your party but your handset will keep its display and status lights active for approximately 20 seconds. During this 20 second time period, you can step back in range and resume your conversation. After this approximate 20 second time period, the handset’s display shows NO SERVICE, the handset sounds three tone bursts, and the telephone drops the call.
Scout II User’s Guide 3. MAKING CALLS When you wish to make a call, you must press the Talk button to make the handset active and then select a line or the intercom. After you press Talk, the display provides you with several pieces of information. The display first shows the Acquiring Link message. If the telephone can complete your call, the display then shows the line you have selected.
Making Calls Section 3.9, Overriding a Call or a Do Not Disturb Condition at Another Telephone (Executive Override) Section 3.10, Making a Subdued Off-Hook Voice Announcement (SOHVA) 3.1 Dialing Automatically This feature provides speed dialing using programmable buttons where you have previously stored numbers. Since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing. Note: This user’s guide discusses speed dial programming in Section 10.
Scout II User’s Guide With your station at idle, you can use the following procedure to automatically dial a personal or system speed dial number that is stored at a dial pad location: 1. lift handset and press Talk (if necessary), 2. dial code for desired personal speed dial number (0–9), or– 3.
Making Calls 3.3 Redialing a Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it once. The system temporarily saves the first 16 digits of this last manually dialed number for your redial use. You will overwrite a temporary system-saved number with subsequent dialing activity.
Scout II User’s Guide If your system has line groups, access them as follows: 1. lift handset and press Talk (if necessary), 2. press button to select intercom (if necessary), 3. dial desired line group access code: 9 = line group 1 80 through 89 = line groups 2 through 11 60 through 64 = line groups 12 through 16 4. listen for outside dial tone, 5. dial desired number, 6. listen for called party to answer. 3.
Making Calls When line group is free, your telephone sounds several short tone bursts. When you hear this, • lift handset, hear dial tone, and place call. To cancel line group queuing, 1. lift handset and press Talk (if necessary), 2. press button to select intercom (if necessary), 3. dial # 6 and hang up. 3.6 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed.
Scout II User’s Guide To tone call automatically, 1. lift handset and press Talk (if necessary), 2. press DSS button (called telephone will ring). Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the Intercom button again after dialing the extension number or by pressing the DSS button again. To voice announce manually, 1. 2. 3. 4.
Making Calls To camp on at any busy, do not disturb, or ring no-answer station, 1. dial * 6. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts. When you hear this, 2. lift handset and press Talk (if necessary), 3. press button to select intercom. The other telephone will start ringing.
Scout II User’s Guide The called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation. To cancel call waiting, 1. 2. 3. 4. lift handset and press Talk (if necessary), press button to select intercom, press dial # 6, your telephone automatically hangs up. To answer a call-waiting tone if you receive one while on a call, 1. hear short tone burst in receiver, 2.
Making Calls To override a Do Not Disturb condition at another station, 1. make intercom call and hear a do not disturb signal, 2. dial * 03 3. speak your announcement (if in voice-first mode) or hear ringback tone (if in tone-first mode). 3.10 Making a Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature, and your telephone provides a SOHVA button for this purpose.
Scout II User’s Guide 4. ANSWERING CALLS Answer a call by pressing the function button for the ringing line. As a convenience, your system installer may assign ringing line preference to your station. If he or she does so, you will have access to the ringing line or intercom as soon as you take the handset off hook and you will not have to press a function button to select the ringing prime line or intercom.
Answering Calls 4.1 Answering Outside and Intercom Calls An outside call is one that rings on a line while an intercom call is one that is made from one system telephone to another. An incoming call will sound the ringer and light the status light associated with the line or intercom button that the call is on. If you have the ringer volume turned off and are using the vibration mode, you will feel the vibration indicating a ringing call.
Scout II User’s Guide If the installer also arranges for your station to have the station monitoring feature, the BLF light shows activity status at the monitored telephone. Also, the installer may arrange for your telephone to include a DSS STATUS button at a function button location (F1–F4). If so, you can use that button to switch from monitoring all of the telephone’s activity to just monitoring its personal intercom activity.
Answering Calls If your telephone rings, 1. lift handset and press Talk (if necessary), 2. press line button (if necessary). When you hear loud ringing anywhere in the system, 1. press intercom button (if necessary), 2. dial 65 through 68 to select ringing zone (1–4) that bell is sounding in, or, dial 69 to answer any ringing zone. 4.4 Making a Call Pick-Up Often, the system installer arranges several telephones together in a user group.
Scout II User’s Guide 4.5 Responding to a Subdued Off-Hook Voice Announcement Your installer can arrange your telephone to receive a subdued offhook voice announcement (SOHVA) call. This calling method allows an intercom caller to break into your current call and make an announcement to you that only you can hear through your handset receiver. The SOHVA call consists of several short tone bursts followed by the SOHVA caller’s voice giving you a message.
Answering Calls To send an LCD message to a caller who has initiated a SOHVA call from an LCD speakerphone, 1. hear the SOHVA voice announcement, 2. press the appropriate fixed Response Message button to send a preselected message (I Will Call Back, for example) to the calling telephone, or,– while still on the call, press the scrolling Response Message button to scroll through the system-supplied messages, 3.
Scout II User’s Guide 5. TRANSFERRING CALLS You can transfer calls from your digital wireless telephone to another system telephone in several ways. The information in this chapter describes those ways. Section 5.1, Transferring Screened and Unscreened Calls Section 5.2, Making a Hot Transfer 5.1 Transferring Screened and Unscreened Calls You can answer a call at your telephone and transfer it to another telephone in one of two ways.
Transferring Calls If the intercom party is busy, take the following action: • press Tap to retrieve the call. Remember, you can use the secure off-hook voice announce feature or the camp-on call waiting feature to contact the intercom party. To transfer an unscreened call to another telephone, 1. 2. 3. 4. answer call, press T/C (call is automatically placed on hold), dial extension number of telephone to receive transfer, press Talk to disconnect. The call will then ring at that station.
Scout II User’s Guide Please note that you cannot make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screened or an unscreened transfer. To make a hot transfer to another telephone in the system, 1. 2. 3. 4. 5. 6.
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Scout II User’s Guide 6. PLACING CALLS ON HOLD You can place calls on hold and pick them up a short time later in several different ways. This chapter explains the various methods you can use to hold a call. Section 6.1, Holding Calls Section 6.2, Handling Hold Recalls Section 6.3, Parking Calls Section 6.4, Handling Park Recalls 6.1 Holding Calls You can place a call on hold and pick it back up a short time later.
Placing Calls On Hold To place a call on hold, • press Hold. To retrieve a held call, • press line button of the held call (with flashing light), or, press Tap. Note: Unless you use your Hold button to scroll through the calls on hold, Tap always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. To place a call on exclusive hold, • press Hold twice.
Scout II User’s Guide For example, if five calls are holding and you wish to retrieve the second call you placed on hold, you would press Hold three times to scroll from held call #5 through call #4, call #3, and then to call #2. Press Tap to retrieve call #2. Note: As you press the Hold button, your display will show information about the held line that will be answered if you press the Tap button. 6.
Placing Calls On Hold 6.3 Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have line appearance for the call. You accomplish this by placing the call in one of ninety park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).
Scout II User’s Guide To answer a park recall, • press button for recalling line. The call will then connect to your station. To place a park recall on hold at your station, • press Hold. If the call remains on hold for a period of time, it will ring back to your telephone as a hold recall. To re-park a park recall and restart the park timer, 1. 2. 3. 4. 5.
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Scout II User’s Guide 7. CONFERENCING CALLS When you join your digital wireless telephone together on a call with one or more system telephones, the arrangement is known as conferencing. You can make conference calls that involve up to five parties, including yourself as the originating party, in any combination of outside lines and intercom parties.
Conferencing Calls To drop outside lines from the conference and remain in conference with intercom party, 1. press Hold to put all lines on hold before the parties hang up (not doing this will result in a tone sounding in the handset receiver, interrupting the remaining conference), 2. when status light for outside line turns off, press Tap to return to conference.
Scout II User’s Guide 8. USING THE OTHER TELEPHONE FEATURES This chapter details features that enhance the basic operation of your digital wireless telephone. Remember, your station may be arranged to give you access to an assigned line or intercom as soon as you lift the handset from the base unit, or as soon as you press the Talk button if you are using the handset in a portable manner. Because of this versatility, the instructions in this chapter tell you to lift handset and press Talk (if necessary).
Using The Other Telephone Features Section 8.11, Setting a Do Not Disturb Condition at Your Telephone Section 8.12, Setting the Volume Controls Section 8.13, Switching the Dialing Mode between Pulse and Tone Section 8.14, Using the Tracker Paging System Section 8.15, Using Your Digital Wireless Telephone with a DSS/ BLF Console 8.
Scout II User’s Guide 8.2 Displaying Status of Busy Lines and Stations The system installer can provide your digital wireless telephone with the ability to display the identify the station that is busy on a line and the line on which a station is busy (this latter feature usually requires an optional DSS/BLF console). The system presents the information to your display for 10 seconds after you request it. If your telephone does not have this feature, it displays busy status without identifying information.
Using The Other Telephone Features To button query your telephone, 1. 2. 3. 4. 5. lift handset and press Talk (if necessary), press intercom button (if necessary), Dial * * 8. press the button in question, read the displayed information (display will hold for few seconds before the telephone returns to idle). 8.
Scout II User’s Guide 8.5 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any other telephone in the system. This feature could be useful to you should you travel out of range to use your digital wireless telephone and need to use a system telephone that you find nearby.
Using The Other Telephone Features To lock your telephone, 1. 2. 3. 4. lift handset and press Talk (if necessary), press intercom button (if necessary), dial # 0 4 dial your authorization code. Note: If you wait longer than two seconds to dial a digit after you dial the action code, that pause, and any others that you might include, becomes part of the lock code. The telephone display will show a (-) to represent a pause as part of the code as you enter it.
Scout II User’s Guide To forward your calls, 1. lift handset and press Talk (if necessary), 2. press intercom button (if necessary), 3. dial one of the following codes, Forward Immediately Forward After Ring No-Answer Or Busy All calls *52 *54 Prime line and personal intercom calls *51 *53 4. dial extension number of the telephone you wish to receive your forwarded calls, 5. telephone automatically hangs up when you finish. To cancel call forwarding, 1. 2. 3. 4.
Using The Other Telephone Features In this case, they need a method to make the call non-private. If you have this situation with your digital wireless telephone, ask your system installer to assign a Privacy Release button on your telephone at one of your function buttons F1–F4. To release privacy from your telephone while on a call, • press pre-programmed Privacy Release button. The light associated with the Privacy Release button will remain on steady when your telephone is in a non-private mode.
Scout II User’s Guide To mute your telephone, • press and hold MUTE (you can still hear the distant party’s voice). To speak to the calling party, • release MUTE. 8.10 Sending a Paging Announcement There are several ways to make a public announcement to all or a portion of your location. Your system might be arranged with an external paging unit that you access by pressing a line button or by dialing a special code. This unit sounds the announcement over an external speaker unit.
Using The Other Telephone Features 5. remain on line if awaiting a reply (known as a “meet-me” page), or, hang up to end. To reply to a “meet-me” page, 1. 2. 3. 4. 5. hear page announcement, lift handset and press Talk (if necessary), press intercom button (if necessary), dial 78, meet paging party on line. 8.11 Setting a Do Not Disturb Condition at Your Telephone The Do Not Disturb (DND) feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls.
Scout II User’s Guide To override a DND condition at another telephone, 1. make intercom call and hear DND tone, 2. dial * 0 3 (called party will hear several short tone bursts), 3. wait for a reply. CAUTION Remember, your telephone has a power saving feature that turns off the display after a short period of time. Be sure that you do not set and forget a DND condition.
Using The Other Telephone Features 8.12.1 ADJUSTING THE HANDSET VOLUME DURING A CALL Press R/VOL on the side of the handset during a call to change the earpiece volume. (Be sure you are on a call when you set handset receiver volume; otherwise, you may inadvertently adjust your ringer level instead.) Press R/VOL once for each level change that you desire.
Scout II User’s Guide 8.12.2 ADJUSTING THE HANDSET RINGER TONE AND VOLUME IN STANDBY MODE To adjust the volume of the ringer or to change the tone type, press R/VOL on the side of the handset while in standby mode. Press R/VOL once for each tone type/ringer loudness change that you desire. The ringer sounds once for each change as an example of the current setting. When you reach the setting that causes no ringer sound, you have reached the vibrator enable setting.
Using The Other Telephone Features indicates “Ringer Off” at this setting. Your final change becomes the new default setting and will result in your telephone ringing at that level for all future calls (until you change the default by repeating the procedure). Vibrate Mode “Ring off” shown on the preceding graphic is the vibrate mode. If you set the ringer off and the handset is not on the charger, the handset will vibrate when there is an incoming call.
Scout II User’s Guide 8.13 Switching the Dialing Mode between Pulse and Tone If your local telephone service is pulse (rotary dialing), your telephone is arranged to dial in this manner (when programmed to do so by the installer). If you need to send tones during a dialing sequence (e.g., to send bank-by-phone tones), you can convert to tone while dialing. The system will switch back to pulse dialing when you end your call.
Using The Other Telephone Features To track a called party after receiving a ring—no answer, 1. make an intercom call to someone and receive no answer, 2. dial * 8, 3. hear confirmation beep (Tracker page accepted) or hear ringing tone (Tracker page not accepted), 4. press Talk to end. To track a called party without first calling them, 1. 2. 3. 4. 5.
Scout II User’s Guide If you receive a parked call message on your Tracker pager, 1. 2. 3. 4. lift handset and press Talk (if necessary), press intercom button (if necessary), dial Tracker pager displayed orbit code (#800–#899). retrieve call. To disable or enable your Tracker pager, 1. lift handset and press Talk (if necessary), 2. press intercom button (if necessary), 3. dial * 0 6 to disable, or, dial * 0 7 to enable, 4. press Talk to end. 8.
Using The Other Telephone Features To use the console with your digital wireless telephone, 1. 2. 3. 4. 5. 88 lift handset and press Talk (if necessary), press intercom button (if necessary), press console button for desired feature, complete your call in the normal manner. press Talk to hang up.
Scout II User’s Guide 9. SENDING AND RECEIVING NON-VERBAL MESSAGES This chapter details the several different methods that you can use to send and receive messages with your digital wireless telephone without using verbal communications. Section 9.1, Lighting the Message-Waiting Light Section 9.2, Sending LCD Messages Section 9.3, Sending Response Messages 9.
Sending And Receiving Non-Verbal Messages To turn off the message waiting light at a busy or idle station, 1. lift the handset and press Talk (if necessary), 2. press the intercom button (if necessary), 3. dial # 3, and 4. dial the extension number of station that was alerted. The message-waiting light of the called station will turn off. To turn off the message-waiting light when you are either delivering or receiving a message: • press the intercom button.
Scout II User’s Guide 5. dial the desired code number from your LCD message list (01-30).
Sending And Receiving Non-Verbal Messages 24 25 26 27 28 29 30 If you use the default messages of “Back At” and “Call,” add to them as follows: • For default message 01, dial code for time numbers and colon from Dialing Code Table (for example, dial # 12 00 01 29 04 05 for a space and the time 1:45). • For default message 02, dial code for telephone number of where you’ll be (for example, dial # 12 09 07 08 15 02 02 00 00 for a space and the number 978-2200).
Scout II User’s Guide To turn off the message, 1. lift the handset and press Talk (if necessary), 2. press the intercom button (if necessary), and 3. dial # 0 2. 9.3 Sending Response Messages By programming one or more Response Message buttons at unused function buttons F1–F4 on your digital wireless telephone, you can respond with a variety of messages to many calling situations.
Sending And Receiving Non-Verbal Messages To send an LCD message to an LCD speakerphone that you call and receive busy signal or no answer, 1. while still on the call, press the appropriate fixed Response Message button to send a preselected message (“Call [your name],” for example) to the other telephone, or, while still on the call, press the scrolling Response Message button to scroll through the system-supplied messages, 2.
Scout II User’s Guide 10. PROGRAMMING YOUR TELEPHONE Use this chapter’s information to understand the various programming steps that you can take with your LCD speakerphone. Section 10.1, Programming for Speed Dialing Section 10.2, Programming Outside Numbers as Speed Dials Section 10.3, Programming DSS Numbers Section 10.4, Programming the Feature Codes Section 10.4, Programming the Feature Codes Section 10.5, Programming the Response Message Button 10.
Programming Your Telephone Before you begin programming, write down the intercom or outside line you will use to access the number and the number digits that you are storing. Then, as you program the speed dial numbers, write the numbers on your telephone’s ID strips. You can also fill out the following charts, if you wish, for a personal record of your stored numbers.
Scout II User’s Guide Enter your stored numbers on these charts for future reference. Speed Dial Numbers Key Pad Buttons Function Buttons 1 F1 2 F2 3 F3 4 F4 5 6 7 8 9 0 10.2 Programming Outside Numbers as Speed Dials To store an outside number as a speed dial number, follow the display prompts and proceed as follows: 1. 2. 3. 4. lift handset and press Talk (if necessary), press intercom button (if necessary), dial * * 1, press function button or dial pad button to choose storage location, 5.
Programming Your Telephone dial 01-16 to select line group, dial number (up to 16 digits long—include * and # if needed), Note: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your attendant about this). To store a pause, press Hold, then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press Tap to store a hookflash, then continue dialing. 6.
Scout II User’s Guide Note: Storing a new DSS number at a button location overwrites an existing DSS number already stored there. 10.4 Programming the Feature Codes If you find that you are using certain features often, you can program a feature’s dialing code (such as * 5 2 to forward your calls) at an unused function button. When you store a feature code, you automatically provide a button that has an enable and a disable toggle function.
Programming Your Telephone 10.5 Programming the Response Message Button Section 9.3, Sending Response Messages discusses how you can respond to callers in a nonverbal manner. This section discusses how you can create Response Message buttons that will send the same preselected message every time you press it.
Scout II User’s Guide 11. TROUBLESHOOTING YOUR TELEPHONE If your digital wireless telephone is not operating properly, use this chapter’s information to help identify the cause of improper operation. Section 11.1, Interpreting the Trouble Symptoms Section 11.2, Performing a Power Reset 11.1 Interpreting the Trouble Symptoms Should your digital wireless telephone fail to operate properly, review the following list of symptoms and causes for help.
Troubleshooting Your Telephone Frequent Interruptions In Conversations • Be sure base unit antenna is fully vertical. • Move handset closer to base unit. • Locate base unit at a greater height. Hear Warning Tone And See NO SERVICE Message In Display • Move handset closer to base unit.
Scout II User’s Guide Scrambled Display No link Feature Access Problems • Reset power. Display Shows NO COMM • Base unit cannot make contact with telephone system. Check line cord. * If you isolate improper operation to a defective battery pack, verify that the battery chargers are operating properly. If the battery chargers are operating properly, purchase a new battery pack. Since handset and battery warranties differ, do not return your handset for servicing with its battery installed.
Troubleshooting Your Telephone This Page Intentionally Left Blank 104 Comdial Jun ‘02
Scout II User’s Guide Index A account codes 74 adjusting the handset ringer tone and volume 83 answering a call 18 answering calls 53 answering calls at monitored stations 54 answering night transferred calls 55 answering outside and intercom calls 54 antenna 12, 15 applying power to the base unit and charging station 24 attaching the belt clip to the handset 39 authorization codes 75 auto redial 46 automatically dialing 44 B base unit 15, 24, 26 base unit specifications 11 base unit, mounting 26, 27 batt
Index introducing the SCOUT II digital wireless telephone 3 entering authorization codes 75 executive override 51 K F knowing the base unit 15 knowing the charger stand 15 knowing the handset 12 knowing your digital wireless telephone 3 knowing your telephone’s functions 12 Feature Codes 99 features 12, 71 forwarding calls 76 frequency control 11 function buttons 12, 54 functions 12 L G LCD Messages 90 lighting the message-waiting light 89 line groups 46 location, installation 22 low battery 19 gen
Scout II User’s Guide N public announcement 79 pulse 85 night transferred calls 55 non-verbal messages 89 numeric keypad 13 Q queuing 47 O operating temperature 11 optional accessories 3 orbits 66 out of range 18 outside calls 54 Outside Numbers 97 Outside Numbers as Speed Dials 97 overriding a call or a Do Not Disturb condition at another telephone (executive override) 51 P page feature 79 paging announcement 79 park orbits 66 park recall 66 park recalls 66 parking calls 66 performing a power reset 1
Index setting a Do Not Disturb Condition at your telephone 80 setting the volume control 81 setting up a conference call 69 shock, electrical 5 size, base unit 11 size, handset 11 SOHVA 52, 57, 72 spare battery charge LED 15 spare battery charging bay 15 spare battery packs 37 specifications 11 base unit 11 general 11 handset 11 speed dial 95 standby time, handset 11 station jack 23 status 73 Subdued Off-Hook Voice Announcement 52 Subdued Off-Hook Voice Announcement (SOHVA) 57 switching the dialing mode bet
