Programming instructions

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DXP Plws Programming hstrwctions
14.3 LVigital Voice Announce Programming
The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port
and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system
access (DISA) lines.
Currently, DISA is the only DXP Plus feature to take advantage of the DVA’s voice prompting capability;
therefore, for the DVA to function, you must have DISA lines assigned and programmed. The maximum
number of DVA units you can install is limited only by the number of DXF’ Plus station ports (480). Once you or
the installer connects the DVA to a digital station port, the DVA identifies itself to the DXP Plus so you do not
have any phone-type programming to do. Nor is it necessary for you to program the system to send DTMF or
ringing signals to activate the DVA because DISA programming determines the DVA’s actions. When you use a
DVA in conjunction with DISA, the DXP Plus automatically answers the DISA lines and guides the callers with
DVA originated voice prompts.
A DVA accepts and stores up to four recorded messages, with a total maximum recorded time for all messages of
two minutes. Using system attendant programming, you can divide this two-minute period as necessary among
the four messages or use the entire two minutes for one message. These pre-recorded messages play during an
in-process call and prompt callers to dial a single digit to reach a particular intercom number or feature code. For
each message type, you can assign up to ten intercom numbers or feature codes and assign a single access digit to
each of these intercom numbers.
Each message type has a two-digit system index number (for example: 10 = Welcome Greeting 1, 11 = Welcome
Greeting 2, and so forth). You use this index number to identify the messages when you record them. Many of the
messages have a single-digit group option number appended to their names (for example: Welcome Greeting 1,
Day Main Menu 1 s and so forth). You, use this message group number to place messages for a particular catagory
of caller together (all group 1 messages for sales calls, all group 2 messages for service calls, and so forth). You
assign a message group to a DISA line based on the line’s DISA voice option Group 1 messages correspond with
DISA voice option 1, group 2 messages with DISA voice option 2, group 3 messages with DISA voice option 3
and group 4 messages with voice option 4. You assign a voice option, and thus a messge group, to a DISA line
using programming procedures given is Section 8.8.2.
14-8 Peripheral Devices Programming