Programming instructions

DXP Plus Programming instructions
IMIH-123
14.3.1
Understanding The Line/Voice Option/IDVA Relationships
DVA Application
A company with several departments reserves all group 1 messages for the sales department and reserves all
group 2 messages for the customer service department. The company attendant records the group 1 and 2 message
to have meaning for the sales and customer service departments. The system programmer assigns DISA lines 1,2,
and 3 to the sales department and DISA line 4,5, and 6 to the customer service department. He or she also
programs DISA line l-3 to have voice option 1 and DISA line 4-6 to have voice option 2. All of this allows
callers to DISA line l-3 to receive and respond to messages associated with the sales department and callers to
DISA line 4-6 to receive and respond to messages associated with the customer service department.
Sales Department
DISA Line 1 / DISA Voice Option 1
DISA Line 2 / DISA Voice Option 1
DISA Line 3 / DISA Voice Option 1
Customer Service Deoartment
DISA Line 4 / DISA Voice Option 2
DISA Line 5 / DISA Voice Option 2
DISA Line 6 / DISA Voice Option 2
DVALDISA Application
You can enhance the security of DISA by using the DVA. The DXP Plus connects to the incoming call based on
the programmed DISA parameters and the DVA plays the appropriate prompts to cause the caller to dial the
following codes: DISA access code, authorization code, feature access code.
“You have reached the ABC company.
DVA index ~~~~~~ 10 You may dial an extension at any time,
“Welcome Greeting”
or dial 9 for advanced feature access.”
-pause-
1 = DISA access code
DVA Index Number 31
“Password Prompt”
authorization number now.”
I
DVA Index Number 33
“Dial the feature access code now.”
‘Dial Feature”
Peripheral Devices Programming 14-9