Programming & Operations Guide Release 3.
Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2010 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
REVISION HISTORY Release 3.5 Date Documentation Changes 06-10 Call Screening - MB owner can listen to msg while being left in mailbox. The following VM related features and enhancements were added: Administrator Mailbox - allows user to perform Admin MB functions. 3.0 2.1 -C-1 C-4 E-mail Notification of VM Msgs - sends e-mail when VM msg is rec’d. C-11 Message Cascading - allows duplicate msgs in multiple mailboxes. C-18 Outcall Notification - set parameters to notify when call is received.
REVISION HISTORY Release Date Documentation Changes 2.0 (cont) 07-08 A new CCR dial digit has been added to PGM 228 to indicate a Mailbox Owner button. Page No. 1-124 & Also, 3 new destinations have been added: Busy, No Answer, and Time Out/Error. 1-123 PGM 141 - FLEX 11 has been added to enable/disable the marking of a CO line(s) for 911 use. 1-5 Daylight Saving Time feature has been added (PGM 178 -FLEX 3-5). 1-234 DND Forward feature has been added (PGM 113 - FLEX 19).
Contents Chapter 1 Basic System Features General Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Reference Material - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 About This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Programming Guidelines - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 911 Feature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5 Attendant Service - - - - - - - - - - - - - - - - - - -
Contents TOC-2 Automatic Incoming Fax Transfer - - - - - - - - - - - - - - - - - Automatic Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - Barge In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Background Music (BGM) - - - - - - - - - - - - - - - - - - - - - - - Call Log (Models 7208D/7224D only) - - - - - - - - - - - - - - - Call Screening - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Camp-on - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Contents TOC-3 Mobile Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-73 Music On Hold (MOH) - - - - - - - - - - - - - - - - - - - - - - - - - - 1-76 Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-77 On-Hook Dialing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-78 Remote Mobile Extension Control - - - - - - - - - - - - - - - - - - 1-79 Station Call Coverage - - - - - - - - - - - - - - - - - - - - - - - - - - 1-80 Station Name Progra
Contents TOC-4 Direct Inward Dialing (DID) - - - - - - - - - - - - - - - - - - - - - DID Call Routing with Incoming CLI - - - - - - - - - - - - - - - DID/DISA Call Routing for Station in DND or Pre-selected Message Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Direct Inward System Access (DISA) - - - - - - - - - - - - - - Preferred Line Answer (PLA) - - - - - - - - - - - - - - - - - - - - Ring Assignment - - - - - - - - - - - - - - - - - - - - - - - - - - - - Universal Night Answer (UNA)
Contents TOC-5 Holding and Parking - - - - - - - - - - - - - - - - - - - - - - - - - - 1-187 Pick-Up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-191 Software Upgrade - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-194 LAN Connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-194 Modem Connection - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-196 Serial (COM port) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-198 Station Messag
Contents TOC-6 Initialization (PGM 450) - - - - - - - - - - - - - - - - - - - - - - - - - 1-247 Print Prot Database (PGM 451) - - - - - - - - - - - - - - - - - - - 1-248 Appendix A Networking Services Internet Protocol (H.
Contents Appendix B TOC-7 VoIP Service Call By IP Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1 Call by Routing Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-3 Early H.245 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4 H.245 Tunneling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-5 Normal/Fast mode for H.323 - - - - - - - - - - - - - - - - - - - - - - - - - B-5 TOS for H.
Contents TOC-8 Copy Messages to Another Mailbox (Cascading) - - - - - Forward Messages to Another Mailbox - - - - - - - - - - - - - Forward Messages to AA & Rerouting to Another Station Reply to Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - Transfer Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - Outcall Notification - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Two-way Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Recording via SMDI - -
Contents TOC-9 General Information about Voice Mail - - - - - - - - - - - - - - - - E-6 Turn On Voice Mail Notification to a Cell Phone - - - - - - - - - - - E-7 Using the Phone to Associate CO Ringing to a Hunt Group - - - E-7 Creating A Ring Group - - - - - - - - - - - - - - - - - - - - - - - - - - E-7 Set the Ring Group Attributes - - - - - - - - - - - - - - - - - - - - - - E-8 Program CO 01-02 To Ring The Hunt Group Days - - - - - - - E-8 Change the Forwarding on Hunt Group 620 to VMB 107 - - E-8 Usin
THIS P A GE INTENTIONALLY LEF T B LANK Release 3.
Chapter 1 Basic System Features General Information Reference Material A variety of documents support the SBX IP system. All SBX documents are on a single CD that ships with each system. These files are available in PDF format and can also be downloaded from the Vertical website at: http://Vconnect.vertical.com. System Documentation Release 1.0 and 2.
General Information 1-2 Chapter 1: Basic System Features About This Guide This manual is designed to provide information regarding SBX IP 320 general system feature operation. In most cases, each feature described will contain three sections in the following order: • CONDITIONS: explains any requirements or constraints of the feature related to its configuration. • ADMIN PROGRAMMING: provides information about configuring the feature using a digital phone.
General Information 1-3 Chapter 1: Basic System Features Programming Using the Keyset All programming is done at one station (Station 100, Station Port #00, by default) using the 4024-00 Digital Key Telephone (DKT). Additional programming stations may be assigned, but only one DKT can be active in the programming mode at any one time. Admin (DKTU only) -- if value is set to ON, the assigned station users can program the Admin Database.
General Information 1-4 Chapter 1: Basic System Features By default, there is no password. AD MIN P ROGRAM START BACK DE LET E SAVE 4. Each program is accessed by pressing the [TRANS/PGM] button The following will initially display: ENTER PGM NUMBER BACK DE LET E SAVE 5. Dial the desired three-digit program number. If an error is made while entering data, the [TRANS/PGM] button will return to the previous status.
911 Feature 1-5 Chapter 1: Basic System Features 911 Feature The 911 feature was designed to give users one-button access to this emergency number. Any phone can be programmed with a Flex button designated specifically for 911 calls. When using this button, and all lines are busy, an active call is dropped so the 911 call can be placed. IMPORTANT: A 911 button can be configured so that an access code (such as 9) is not required before the 911 is dialed.
Attendant Service 1-6 Chapter 1: Basic System Features Attendant Service An Attendant can be configured to control the incoming calls by answering and transferring calls, etc. There are two types of Attendants available for configuration within the system. One Attendant can change simple settings of the whole system; the other provides programming for intercom tenancy groups (LCD date/time format, etc.): Main Attendant -- a maximum of five stations can be defined as Main Attendants.
Attendant Service 1-7 Chapter 1: Basic System Features Attendant Call & Queuing CONDITIONS • If an Attendant calls another busy Attendant, the calling Attendant will hear a busy tone, and can then Camp-On to the called (but busy) Attendant. • If an Attendant activates unconditional Call Forward, the calls to that Attendant will follow the configured call forward process. • If a user dials 0 (zero), it will ring the Assigned Attendant station of the intercom tenancy group to which the station belongs.
Attendant Service 1-8 Chapter 1: Basic System Features Attendant Forward The Attendant can forward (Unconditional Call Forward) a call to another station. The Forwarded-to station will temporarily substitute for the Attendant while the Attendant is in the forwarded state. CONDITIONS • If the Attendant assigns Unconditional Call Forward to a Single Line Telephone (SLT) or Wireless Handset Telephone Unit (WHTU), the Forwarded-to station only serves incoming calls as an Attendant call or Attendant recall.
Attendant Service 1-9 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Auto Privacy PGM 161 + FLEX 5 … see page 1-34. Set Privacy Warning Tone PGM 161 + FLEX 6 … see page 1-34. Set Override Privilege PGM 113 + FLEX 4 … see page 1-34. OPERATION / SETUP To intrude on a CO call: 1. At the busy tone, press the programmed {ATD INTRUSION} button. 2. After the intrusion tone, converse with the station and/or the CO party. To assign an {ATD INTRUSION} Flex button: 1.
Attendant Service 1-10 Chapter 1: Basic System Features OPERATION / SETUP To override a DND state at a station: When a DND tone is heard, press *, or the last digit of the dialed station number. -orPress the programmed Camp-On Flex button. (See "Camp-on" on page 1-38.) The DND warning tone will be changed to the Intercom ring-back tone at the Attendant Station. The Attendant can then call a station in the DND state. To assign the {Camp-On} Flex button: 1.
Attendant Service 1-11 Chapter 1: Basic System Features LCD Date/Time Display The Attendant can change the LCD Date/Time display format for stations in the system. There are two date and two time format options: • Date Format Options: MM-DD-YY or DD-MM-YY Example: • May 31, 2008 in MM-DD-YY format is 05-31-08, for DD-MM-YY format is 31-05-08. Time Format Options: 12H or 24H Example: 8:30 P.M. in 12-hour format is 08:30 PM, in 24-hour format it is 20:30.
Attendant Service 1-12 Chapter 1: Basic System Features Day/Night Service CO call destinations can be changed according to the time of day. This means that if a call comes in at 8:00am, it might go to a live Operator, while if it comes in at 8:00pm it might go to the group or person covering evening calls. In addition, calls coming in during non-business hours, weekend, or holidays, can be sent to the Auto Attendant, etc.
Attendant Service 1-13 Chapter 1: Basic System Features ADMIN PROGRAMMING Set the DISA Attribute Use PGM 140 … see page 1-128 Set CO Line Ring Assignment When CO Service Type (PGM 140) is set to Normal, incoming CO calls are routed according to the destination assignment. The destination can be a station, Hunt Group, VMIB announcement, Net-Station, or VM station number. The Ring Assignment is applied separately to the Day/Night/Weekend/Lunch/On-Demand Ring Mode using FLEX 1-5.
Attendant Service 1-14 Chapter 1: Basic System Features For example, the office work starts at 9:00 a.m. and finishes at 5:00 p.m.during week days. The weekend starts at 5:00 p.m. from Friday to Sunday.
Attendant Service 1-15 Chapter 1: Basic System Features To change the time of a Day/Night Service mode: Press PGM 233, then enter the times as needed. NOTE: The default values of the Weekly Times are shown below. The first time settings are for the Main Attendant (entry 00). Intercom Tenancy Group Attendants time settings follow the Main Attendant (entry 01-15).
Attendant Service 1-16 Chapter 1: Basic System Features DSS/BLF Consoles Attendant stations and other digital phones may be equipped with DSS/BLF consoles which provide additional buttons for additional operation. The consoles are arranged as flexible mapped units. They are initially assigned with programming as one of 3 maps. All buttons of all maps are programmable. The DSS/BLF consoles each require a separate line connection to the KSU, and take up a station number.
Attendant Service 1-17 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Station ID Assignment Station ID Assignment -- Station ID can be changed to the desired value which is different from the default value (e.g., normal DKTU /normal SLT). PGM 110 + FLEX 1 + (Station ID value) + [HOLD/SAVE] This identifies the type of telephone (digital, SLT Doorbox/ICM Box) attached to the system.
Call Control 1-18 Chapter 1: Basic System Features OPERATION / SETUP To select the music source from an Attendant Station: 1. Press [TRANS/PGM], then press 075. 2. Enter the music source/channel (00-12): Channel 00: No music Channel 01: Internal music Channel 02: External music Channel 03: VMIB BGM Channel 04-08: SLT MOH NOTE: As it is selected, the music source will be heard. However, if the music channel has no music source, no music will be heard. 3. Press [HOLD/SAVE] to store the setting.
Call Control 1-19 Chapter 1: Basic System Features CONDITIONS • Each station can be assigned its own account code. • While entering the account code, the current call is put on hold. • The user may enter the account code before or after a call conversation is established. ADMIN PROGRAMMING Set the SMDR Account Enter Code Use PGM 106, then Flex 7. For more details, refer to the SBX IP Installation Manual. OPERATION / SETUP To assign an ACCOUNT CODE flex button: 1. Press [TRANS/PGM]. 2.
Call Control 1-20 Chapter 1: Basic System Features Authorization Code Authorization codes can be assigned to stations to give the users the ability to make calls on restricted phone lines (overriding access restrictions). When a station is programmed to require an Authorization Code, the assigned code must be entered in order to access a CO line.
Call Control 1-21 Chapter 1: Basic System Features Enter the appropriate Bin number (001-200), then follow the procedure as shown: Authorization Code Table -- if the dialed Authorization code is verified, a CO dial tone will be presented. Otherwise, an error tone will be heard and access to the group will be denied. Stations or Admin programming can enter authorization codes. The Administrator can see and change station passwords-no duplicate entries.
Call Control 1-22 Chapter 1: Basic System Features Enable Station Account Forced Station Account Code -- if this value is set to ON, a password is needed to access an outgoing CO line. PGM 112 + FLEX 20 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On OPERATION / SETUP To access a CO line using an authorization code: 1. When a long warning tone sounds after dialing, enter the designated authorization code. 2. Press # to complete the entry.
Call Control 1-23 Chapter 1: Basic System Features • When the Automatic Release time is set to 0, the feature is not activated. • If a call is dialed without lifting the handset, and the Auto Release timer expires, the call will be canceled. In addition, the station will automatically return to an idle state. • If a call is dialed using the handset, and the Auto Release timer expires, the call will be canceled. An error tone will sound.
Call Control 1-24 Chapter 1: Basic System Features CO lines Allow/Deny Restriction Rules • If there are no entries, no restriction is provided by the table. • If there are entries in the Deny table, then the restriction is on a Deny Only basis. • If there are entries in the Allow table, then the restriction is on an Allow Only basis. • If there are entries in both the Allow and Deny Tables, the Allow Table is searched first.
Call Control 1-25 Chapter 1: Basic System Features COS 1 There is no restriction to dial. COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A & B COS 5 Long distance call is not allowed; longer than 8 digits COS 6 Long distance call is not allowed; max.
Call Control 1-26 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Station COS Enter the appropriate station range, then follow the procedure as shown: Station COS -- each station is assigned a Class Of Service (COS) that determines the station toll restriction for day and night operation (refer to Table). On a particular call, the CO COS is combined with Station COS to determine the restriction. COS for all stations at day and night operation are 1 by default.
Call Control 1-27 Chapter 1: Basic System Features Set CO Line COS CO COS -- COS is assigned to each CO line.
Call Control 1-28 Chapter 1: Basic System Features Allow Table A - -used to check whether the dialed digits by COS 2 and COS 4 station is matched with the allowed toll pass digits. NOTE: Allow table A is only used when the COS of dialed station is COS 2 or 4.
Call Control 1-29 Chapter 1: Basic System Features Access Canned Toll Tables In addition to the basic toll restrictions, stations within COS 5 or 6 are subject to dial restrictions based on the Canned Allow and Deny Tables. This program permits entries in the Canned Toll Tables. Both the Allow and Deny table have 20 bins up to 14 digits.
Call Control 1-30 Chapter 1: Basic System Features Enable CO Dial Tone Detect CO Dial-Tone Detect -- when speed dial is activated, if this value is set to ON, the system will detect a dial tone using CPT instead of the pause timer. PGM 160 + FLEX 6 + 0 (OFF) + [HOLD/SAVE] VALUES -0 = OFF 1 = ON Walking Class of Service (Walking COS) This feature allows temporary override of the toll restriction to allow toll call from previously toll restricted phones.
Call Handling 1-31 Chapter 1: Basic System Features Call Handling Alarm This feature allows you to set up an external contact to create an internal alarm. When the contact is established and programmed, an alarm tone (single tone repeated per 1-min. interval or a continuous tone) can be sent to designated stations within the system. CONDITIONS • An external contact should be connected to the alarm input. • The alarm contacts should be dry (no voltage/current source connected).
Call Handling 1-32 Chapter 1: Basic System Features Select Alarm Signal Mode Alarm Signal Mode -- if value is set to REPEAT, the Alarm Signal is repeated until Alarm is reset. PGM 163 + FLEX 4 + 1 VALUES (Repeat) + [HOLD/SAVE] 0 = Once 1 = Repeat OPERATION / SETUP To terminate the alarm signal from an Attendant Station: Press 565. A confirmation tone sounds, and the alarm signal will be terminated at all assigned stations.
Call Handling 1-33 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Auto Fax Transfer CO Auto Fax Transfer CO -- if an Auto FAX CO line is programmed, the system answers and detects the FAX calling tone (1100Hz, 0.5sec ON/3sec OFF repeat tone) from an incoming analog CO line. The system will route this call to the last SLT port on basic MBU when tone is detected within the programmed time.
Call Handling 1-34 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Auto Privacy Auto Privacy -- if value is set to ON, a call is protected from override regardless of Station Override Privilege (PGM 113 FLEX 4). PGM 161 + FLEX 5 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On PGM 161 + FLEX 6 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On Set Privacy Warning Tone Privacy Warning Tone -- if value is set to ON, a privacy warning tone will be heard when a call is overridden.
Call Handling 1-35 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Barge In mode Barge In Mode -- if in monitor mode, a barge in station can only hear the current conversation. If in speech mode, a barge in station can converse. PGM 113 + FLEX 13 + 0 (Value) + [HOLD/SAVE] VALUES -0 = Disable 1 = Monitor mode 2 = Speech mode OPERATION / SETUP To use the Monitor mode: When you receive the busy tone at a station, press the "MONITOR" soft button.
Call Handling 1-36 Chapter 1: Basic System Features ADMIN PROGRAMMING Choose Background Music Type BGM Type -- This is Background Music type (internal, external, or SLT). PGM 171 + FLEX 1 + 1 (Value) + [HOLD/SAVE] VALUES -0 = not assigned 1 = Int. Music 2 = Ext. Music 3 = n/a 4-8 = SLT MOH OPERATION / SETUP To enable background music at a station: Press [TRANS/PGM], then press 73 to hear the music through the speaker. To transmit background music on an external page port at the Attendant Station: 1.
Call Handling 1-37 Chapter 1: Basic System Features Call Log (Models 7208D/7224D only) The Call Log feature enables the station user to view a log of the last (15 to 50) incoming, outgoing, and lost calls. The user can scroll through the list of numbers stored, select the appropriate number, and activate a redial to that number. The log includes the dialed number (CLI), the time, the date, and Station/System Speed name of the call (if applicable).
Call Handling 1-38 Chapter 1: Basic System Features To use the Call Log feature: 1. Press the programmed {CALL LOG} button. 2. Use the up/down navigation buttons to scroll through the numbers to locate received calls, dialed calls, and lost calls, as needed. 3. When the CLI of the appropriate number is displayed, press OK button. The system will establish a call to that number. 4. Select the Lost Call Menu to view CLI MSG-Wait numbers.
Call Handling 1-39 Chapter 1: Basic System Features • When the owner presses the pre-programmed button to be connected to the caller, the voice message will not be saved. • This is available for No Answer forward type. ADMIN PROGRAMMING Enable VMIB Access Use (PGM 113), then FLEX 2 … see page C-21. Assign Flex Button/Station Programming Button Use PGM 115 … see page 1-55. OPERATION / SETUP To set the Operation Mode: 1. Press [TRANS/PGM] 2. Press the desired flexible button for programming. 3.
Call Handling 1-40 Chapter 1: Basic System Features Enable Voice-Over (including SLT) Voice Over -- if value is set to ON, the busy Station can talk alternately between two calling or called parties. PGM 113 + FLEX 6 + 0 VALUES -(Disable) + [HOLD/SAVE] 0 = Disable 1 = Enable OPERATION / SETUP To activate Camp-on when an Intercom busy tone is heard: Press * or the last digit of the busy station. -orPress the busy DSS flex button. -orPress the flex button assigned as {Camp-On}.
Call Handling 1-41 Chapter 1: Basic System Features Chime Bell A flex button can be set up to activate a time chime bell from one station to another. When the "Chime Bell Activate" (master) station presses the Chime Bell flex button, the "Chime Bell Receive" (slave) station sounds the "chime". CONDITIONS • The chime stops when the Chime Bell Timer expires. • A response cannot be made to a Chime Bell. • If the "Chime Bell Receive" station is busy or off-hook, a "mute" ring sounds instead.
Call Handling 1-42 Chapter 1: Basic System Features 1. Press [TRANS/PGM] and the flex button to be assigned. 2. Press [TRANS/PGM], then *9. 3. Press [HOLD/SAVE] to save the setting. To activate the Chime Bell: Press the Chime Bell button at the Chime Bell Activate station.
Call Handling 1-43 Chapter 1: Basic System Features Set/Change Ring Phase SLT Ring Phase Timer -- designates the ring phase or cadence (ex., 5 sec: 1 Sec On / 4 secs Off). PGM 182 + FLEX 4 + 5 Value (10 msec, 1 digit) + [HOLD/SAVE] VALUES -Range = 2-5 OPERATION / SETUP When an incoming CO call is received at a CO line board, the CID signal is automatically detected by the DSP MBU, then CLI information is distributed to the designated station.
Call Handling 1-44 Chapter 1: Basic System Features Select Preset Forward Destination Preset Forward Destination -- if the destination type is set to this value, a CO line call will be forwarded to the destination selected after the timer expires (when setting is higher than "0").
Call Handling 1-45 Chapter 1: Basic System Features Setup Company Directory Company Directory Request-- if the CCR destination type is set to this value, the call will be routed to the company directory. Release 3.
Call Handling 1-46 Chapter 1: Basic System Features Company Directory Flow Diagram CCR prompt Return to to CCR prompt Assigned in PGM 228 Return to to CCR prompt Caller presses digit assigned to Company Directory VMIB plays: "Press 1 to search by first name. Press 2 to search by last name.
Call Handling 1-47 Chapter 1: Basic System Features OPERATION / SETUP When an outside caller presses the programmed CCR digit, the system will prompt the caller "Press 1 to search by first name", "Press 2 to search by last name". Once a 1 or 2 is pressed, the caller will be prompted to "Enter the first 3 characters of the persons first/last name".
Call Handling 1-48 Chapter 1: Basic System Features Dialing Security This feature allows you to program a speed dial number that prevent the calling number from being displayed on the LCD of the phone being dialed. CONDITIONS • Dialed phone numbers using a Dialing Security number are included in SMDR information. • This feature applies to transferred, recalled, and re-dialed CO calls.
Call Handling 1-49 Chapter 1: Basic System Features Do Not Disturb (DND) Do Not Disturb (DND) prevents your phone from ringing (from incoming CO, intercom, transferred calls and paging announcements). However, callbacks from calls left on Hold, Park, and Camp-On will still ring the DND enabled phone. Stations in DND can continue to make normal outgoing calls. NOTE: By default, DND is available at all stations.
Call Handling 1-50 Chapter 1: Basic System Features Do Not Disturb (DND) Forward to Voice Mail This feature modifies the operation of calls presented to a station in the DND condition (see 1-47) by allowing calls coming into a station with DND enable to be forwarded to voice mail. CONDITIONS • When the DND forward destination is enabled, a greeting must be recorded. Otherwise, the system will not forward calls to the associated voice mailbox.
Call Handling 1-51 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable One-Time Do-Not-Disturb Use PGM 111, then FLEX 3 … see page 1-47. OPERATION / SETUP To activate One-time DND on a digital phone: While on a call, press [DND/FWD]. The [DND/FWD] LED lights. Do Not Disturb (DND) with Pre-Selected Message A station can be programmed with a pre-selected message that will show up on the calling party’s display.
Call Handling 1-52 Chapter 1: Basic System Features Emergency Intrusion If a station with this feature enabled calls a busy station, the caller can use this intrusion method to break into the called station’s conversation. CONDITIONS • An Emergency Intrusion call is only possible when the feature has been enabled on the calling station (see ADMIN PROGRAMMING). • If the busy station is on a CO line call, the call is disconnected when Emergency Intrusion is made.
Call Handling 1-53 Chapter 1: Basic System Features Extend CO-to-CO Connection When a call is made between two analog CO lines using DISA or off-net call forward, the call duration is limited by the Unsupervised Conference Timer. After the Unsupervised Conference Timer expires, the system drops the call. The Extend CO-to-CO Connection can be used to extend the unsupervised conference time. CONDITIONS • If this feature is activated, the DTMF receiver device is assigned to caller-side CO lines.
Call Handling 1-54 Chapter 1: Basic System Features Flash There are two Flash types available on the SBX IP: • CO Flash - Provides station users with the ability to terminate or transfer an outside call or transfer a call without hanging up. The flash type and duration of each CO line are assigned by the system. • Flash on ICM Call - This feature enables station users to utilize the [FLASH] button for disconnecting pages and intercom calls.
Call Handling 1-55 Chapter 1: Basic System Features Set SLT Maximum Hook-switch Flash Timer SLT Maximum Hook Flash Timer (SLT only) -designates how long the User needs to press the hook switch to register a FLASH (Timed-Break Recall).
Call Handling 1-56 Chapter 1: Basic System Features • 4/8 button - Feature code assign. • Telephone Number - Automatically dials an outside phone number (7208D/7224D digital phones only) CONDITIONS • A flex button that is not assigned as a CO line button is considered a "feature" button, and is programmable at each user station. • When CO Line Programming (see ADMIN PROGRAMMING) is enabled, the flex button that is assigned as a CO line button can be programmed.
Call Handling 1-57 Chapter 1: Basic System Features DEFAULT BUTTON CONFIGURATION FLEX 24-BUTTON DIGITAL) 8-BUTTON (DIGITAL) 1 {CO 1} {DND} 2 {CO 2} {Call Back} 3 {CO 3} {CO1} 4 {CO 4} {CO2} 5 {CO 5} {CO3} 6 {CO 7} {CO4} 7 {LOOP} {LOOP} 8 empty {POOL 01} 9 empty n/a 10 empty n/a 11 empty n/a 12 empty n/a 13 station 100 n/a 14 station 101 n/a 15 station 102 n/a 16 station 103 n/a 17 station 104 n/a 18 station 105 n/a 19 station 106 n/a 20 station
Call Handling 1-58 Chapter 1: Basic System Features OPERATION / SETUP Refer to the ADMIN PROGRAMMING To assign a flex button at a user station: 1. Press [TRANS/PGM], then press the Flex button to be assigned. 2. Press [TRANS/PGM], then enter the Feature Code. 3. Press [HOLD/SAVE] to store changes. To assign a CO or DSS button (direct) button: 1. Press [TRANS/PGM], then press the Flex button to be assigned. 2. Enter the appropriate Code. 3. Press [HOLD/SAVE] to store the setting.
Call Handling 1-59 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Forced Hands-Free Mode Forced Hands Free -- if this value is set to ON, the station can force the called party station to use the hands-free mode when it is ringing. PGM 111 + FLEX 19 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On OPERATION / SETUP To activate forced hands free mode during a tone mode call: When you hear a ring back tone, enter the forced hands free code number.
Call Handling 1-60 Chapter 1: Basic System Features Headset An industry-standard headset can be connected to a station (instead of using the handset or speaker). CONDITIONS • The intercom signaling mode (HF/TN/PV - [TRANS/PGM] + 1 + 2) can be set in Headset and speaker mode. • In Headset mode, the User can select an incoming ring mode to hear ringing with the speaker, headset, or both by Admin programming. • The station will receive paging with the station speaker.
Call Handling 1-61 Chapter 1: Basic System Features Hot Desk Allows users to share a 24-button digital phone with others while maintaining their own settings and log in information. The station used for Hot Desk purposes may also be referred to as a "Dummy Station". For example, a Hot Desk can be used in a call center or marketing department where people on different shifts share a working place with one another. IMPORTANT: Available for digital and IP phones only.
Call Handling 1-62 Chapter 1: Basic System Features ADMIN PROGRAMMING In this area of programming you can change Hot Desk Agent Number and Auto Logout Timer. The View Agent Range only displays the assigned range of station numbers Enable/Disable a Dummy Station Dummy Station -- if value is set to ON, this Station can be used as a dummy station and a hot-desk agent can login at that location. PGM 112 + FLEX 23 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Set Number of Agents Hot Desk Agent No.
Call Handling 1-63 Chapter 1: Basic System Features To logout of the Hot Desk: 1. Press [PGM]. 2. Enter the appropriate user logout code, or press the programmed [Agent Logout] flex button. 3. Select the call forward type (refer to values) using the volume up/down buttons. Off-net speed 000 Mobile extension VMIB VM group 4. Press [HOLD/SAVE] to save the current settings. The User database is saved, and the station returns to the "dummy state".
Call Handling 1-64 Chapter 1: Basic System Features Add In-Room Indication Member In-room Indication Member -- each member can see the status of the In-room Indication button according to the supervisor. PGM 183 + FLEX 2 + Station Range + [HOLD/SAVE] VALUES -- OPERATION / SETUP To program a flex button as the "In-Room Indication" button: 1. Press [TRANS/PGM], then the flex button to be assigned. 2. Press [TRANS/PGM], then press *8. 3. Press [HOLD/SAVE] to store the setting.
Call Handling 1-65 Chapter 1: Basic System Features OPERATION / SETUP To assign the Intercom Signal mode: 1. Press [TRANS/PGM], then press 12. The confirmation tone sounds. 2. Enter the signal mode type (1 = HF, 2 =TN, 3 = PV). 3. Press [HOLD/SAVE] to store the setting. A confirmation tone is sounded. Intercom Tenancy Group A station can be assigned to any one of the Intercom Tenancy Groups.
Call Handling 1-66 Chapter 1: Basic System Features Create Intercom Tenancy Group ICM Tenancy Group Access -- each group can be programmed to allow or deny calls to other groups. PGM 120 + FLEX 2 + FLEX 1-5 (toggle for ICM Tenancy Group 1-5 + [HOLD/SAVE] VALUES -Sub-FLEX 1-5 = each lit button indicates that the ICM Tenancy Group has access to other groups.
Call Handling 1-67 Chapter 1: Basic System Features Message Wait Indicator LEDs The Message Wait Indicator allows a user to clearly distinguish whether new, unheard messages, or callback requests, are waiting. The following diagrams will be used to specify the location of the Message Indicator and Callback button LEDs: Release 3.
Call Handling 1-68 Chapter 1: Basic System Features CONDITIONS • A new message or a voice mail from an external source is recognized in the user’s mailbox as a message that has not yet been heard. • A saved message is defined as a message in the mailbox to which the user has listened, but has not deleted or moved. • Also see: - "Message Wait Indicator LEDs" on page 1-64. - "Message Wait Indicator (MWI) - SLT Feature" on page 1-68. - "CLI Message Wait" on page 1-138 Ringing vs.
Call Handling 1-69 Chapter 1: Basic System Features OPERATION / SETUP To leave a message wait at an idle station that does not answer or is in DND mode: Press [CALLBK]. A confirmation tone sounds, and the [CALLBK] LED at the receiving station flashes. To answer a message wait: Press the flashing [CALLBK] button. The station that left the message receives an intercom ring. To leave a call back at a busy station: 1. Press [CALLBK]. A confirmation tone sounds. 2. Go on-hook.
Call Handling 1-70 Chapter 1: Basic System Features Message Wait Indication (MWI) - SLT Feature If an SLT station receives a message from another user, the SLT LED flashes. CONDITIONS • When lifting the handset, the user will hear a DND warning tone that indicates a message is waiting. • When a message waiting indication prompt is recorded for system greeting 097, a voice announcement is played instead of the DND warning tone. • Also see: - "Message Wait and Call Back" on page 1-64.
Call Handling 1-71 Chapter 1: Basic System Features CONDITIONS • If a station assigns call forward while a pre-selected message is activated, the pre-selected message is canceled automatically). • Users can leave a message at a digital phone or SLT. When leaving a message at an SLT, a DND warning tone will sound when the handset is lifted as a reminder of the message waiting. • When a pre-selected message is selected in a digital phone, the [DND/FWD] will flash.
Call Handling 1-72 Chapter 1: Basic System Features To disable a Default Pre-Selected (Pre-Programmed) Message for a station: From the designated station, press the flashing [DND/FWD] LED. System Customized Pre-Programmed Messages These messages can be created for use system-wide and can only be set up by the System Administrator. To create a Customizable Pre-Selected (Pre-Programmed) Message for the system: 1. From the System Attendant Station, press [TRANS/PGM], then press 053. 2.
Call Handling 1-73 Chapter 1: Basic System Features Mobile Extension This feature allows user to utilize a mobile phone as an extension of the SBX IP system for receiving and making calls. NOTE: This feature is available on PRI, T1 a nd SIP trunks only. CONDITIONS • If the user station is busy, forwarded, or in the DND state, calls will not be routed to the mobile extension.
Call Handling • 1-74 Chapter 1: Basic System Features When handling an incoming call through DID, ICM or Transferring call: • - A call to a station which has the preprogrammed mobile extension is routed to both the station and associated mobile extension. - When an incoming call is answered at a station or at a mobile extension, the phone that is not answered in the associated pair will stop ringing.
Call Handling 1-75 Chapter 1: Basic System Features To activate (deactivate) a mobile extension: 1. Press [TRANS/PGM], then 34. 2. Press 1 (activate) or 0 (deactivate). 3. Press [HOLD/SAVE] to store the setting. To register the mobile extension CLI number on a digital phone: 1. Press [TRANS/PGM], then 35. 2. Enter the mobile CLI number. 3. Press [HOLD/SAVE] to complete the registration. To assign a Mobile Extension Activation flex button: 1. Press [TRANS/PGM], then the flex button to be assigned. 2.
Call Handling 1-76 Chapter 1: Basic System Features Music On Hold (MOH) When a CO call is placed on hold, and this feature is programmed and enabled, the external party will hear music. MOH is supplied through various music sources. Music can be played to any party on hold. The following music sources are available: Internal Music External Music SLT MOH CONDITIONS • Only one MOH channel can be used. • SLT ports connected with MOHU can provide MOH channels.
Call Handling 1-77 Chapter 1: Basic System Features Set Internal MOH Type Int MOH Type -- system provides 13 PGM 171 + FLEX 8 + Value kinds of Internal Music on Hold types. (00) + [HOLD/SAVE] (This is used as an internal music source.) VALUES -00 = Romance 01 = Turkish March 02 = Greensleeves2 03 = Fur Elise 04 = Carmen Toreador Song 05 = Waltz Of The Flowers 06 = Pavane 07 = Sichilland 08 = Mozart Piano Sonata 09 = Song Of Spring 10 = La Campanella 11 = Overture No.
Call Handling 1-78 Chapter 1: Basic System Features OPERATION / SETUP To enable/disable Mute: While on a call, press [MUTE]. When enabled, [MUTE] LED will illuminate, and the connected party will not be able to hear sound from the muted station. When disabled, the LED of the [MUTE] extinguishes, and audio from the muted station is restored. On-Hook Dialing The speaker and microphone can be used to make a call without lifting the handset. CONDITIONS • On-hook dialing is not available on all phones.
Call Handling 1-79 Chapter 1: Basic System Features Remote Mobile Extension Control A Mobile Extension user can change their mobile extension settings remotely. This feature can only be used when SIP trunks have been configured. NOTE: Also see "Mobile Extension" on page 1-71. ADMIN PROGRAMMING Access the Flexible Numbering Table C Use PGM 109, then Flex 7 (for Remote MEX Control) … see Quick Reference on page D-3. OPERATION / SETUP 1. Dial mobile extension’s system DID number system.
Call Handling 1-80 Chapter 1: Basic System Features Station Call Coverage This feature permits a user (who is covering another station user) to receive and answer calls directed from a "covered" station. CONDITIONS • A flex button must be assigned at the covering station for calls to be handled for the covered station. • A station can have multiple Call Coverage buttons, each covering a different station. Multiple stations can have a Call Coverage button for a covered station.
Call Handling 1-81 Chapter 1: Basic System Features To set the Call-Coverage Delay Ring Cycle at a covering station: 1. Press [TRANS/PGM], then 45. 2. Press 2 to access Call Coverage Delay Ring Cycle. 3. Enter the delay ring cycle (0-9) to be used. 4. Press [HOLD/SAVE] to store the setting.
Call Handling 1-82 Chapter 1: Basic System Features OPERATION / SETUP To register a station name: 1. Press [TRANS/PGM], then 74. 2. Enter the Name (up to 12 characters - using the Character Entry Chart shown on page D-50). 3. Press [HOLD/SAVE] to store the name. To access Dial-by-Name: 1. Press [SPEED] twice. 2. Press one of the following. 1 = Intercom 2 = Station Speed Dial 3 = System Speed Dial A confirmation tone sounds and the names stored in the speed bin are displayed in alphabetical order.
Call Handling 1-83 Chapter 1: Basic System Features To register the name of an SLT: 1. Lift the handset, then enter 563. A confirmation tone sounds. 2. Enter 74. 3. Enter the name (up to 12 characters - using the Character Entry Chart on page D-50) 4. Perform a hook-flash to save the name. Station Port Blocking A station port can be blocked from receiving or making calls. CONDITIONS • Attendant and/or ADMIN PROGRAMMING stations cannot be blocked with this feature.
Call Handling 1-84 Chapter 1: Basic System Features ADMIN PROGRAMMING Refer to the Station Programming. OPERATION / SETUP To enter the programming mode: 1. Press [TRANS/PGM]. The User Programming Main Menu appears. 2. Use the up and down navigation buttons to view other options in each menu. 3. Enter the number of the menu item you want to access. Hint: Press [TRANS/PGM] to return the Main Menu.
Call Handling 1-85 Chapter 1: Basic System Features Station Serial Call (Internal Calls Only) Using DSS flex buttons, users can place consecutive intercom calls without returning the line to an idle state (no need to hang-up) between calls. OPERATION / SETUP To use serial calling: Press the appropriate DSS flex button. The current call is disconnected, then a new call is established.
Call Handling 1-86 Chapter 1: Basic System Features CONDITIONS • The busy station hears a warning tone over the current voice path indicating another station is camped-on. • Placing a station in DND disables the Voice Over function. However, an Attendant can make a Voice Over at the station in DND mode. • During the Voice Over, the [HOLD/SAVE] LED flashes at 60 ipm at the busy station. • After voice over is activated, both calls will be dropped if the busy station that receives the calls hangs up.
Call Handling 1-87 Chapter 1: Basic System Features OPERATION / SETUP To accept Voice Over when a Camp-On warning tone is heard by a busy station: 1. Press the flashing [HOLD/SAVE] button. The current caller is placed in a hold state and will hear MOH (if available). The busy station is connected to the camped-on station. 2. Press [HOLD/SAVE] to toggle between the two parties (that is the camped-on, and distant parties). A confirmation tone will sound each time the user toggles between parties.
Call Handling 1-88 Chapter 1: Basic System Features OPERATION / SETUP To register a wake-up time alarm from the Attendant Station: 1. Press [TRANS/PGM], then 042. 2. Enter the station range (or station number) to be alerted. NOTE: If a single station is to receive the alarm, press * instead of a second station number. 3. Enter the appropriate time the alert should display (using the 24-hour mode: 2-digit hour and 2-digit).
Conference Calls 1-89 Chapter 1: Basic System Features Conference Calls A station user can set up a conference call including both intercom stations and CO Lines. A "conference initiator" uses the Conference feature to add conference members one-by-one to a single conference call. As they are added to the conference, users can immediately speak to each other - even while members are continuing to be added to the session.
Conference Calls 1-90 Chapter 1: Basic System Features OPERATION / SETUP To establish a Conference call and add participants: 1. While on a call, press [CONF]. The existing call will be put on HOLD and the intercom dial tone will be heard. 2. Dial the number of the next participant. 3. When the call is answered, press [CONF] to add that participant to the conference. Hint: If the participant’s number is busy or isn’t answered, press [CONF] to reconnect to the conference.
Conference Calls 1-91 Chapter 1: Basic System Features CONDITIONS • DID/DISA and transferred CO calls can join a conference room. However, in the case of an analog line, a valid loop timer must be set (see ADMIN PROGRAMMING for this feature) before DISA and transferred CO calls on that line can join a conference room. • This feature terminates when the deactivation code is dialed or the "Forced Delete PGM" code is used by the Attendant. • The maximum number of conference rooms is 9.
Conference Calls 1-92 Chapter 1: Basic System Features OPERATION / SETUP To activate the conference room feature: 1. Press [TRANS/PGM], then 43. 2. Designate the Conference Room Number (1-9). 3. Enter the 5-digit password, as needed (optional). -and/orPress [HOLD/SAVE] to save the setting. To deactivate a conference room: 1. Press [TRANS/PGM], then 44. 2. Enter the number of the conference room to be deactivated (1-9). 3. Press [HOLD/SAVE] to complete the setting.
Conference Calls 1-93 Chapter 1: Basic System Features Paging Conference If a zone page is being initiated, a second user can page simultaneously with the first page initiator. CONDITIONS • The Page Timer is not applied to Paging Conference Group. • If there is a second page initiator, the "Meet Me Page" feature cannot be used. • If the first initiator goes on-hook, the conference group paging connection is released. • A second initiator is sent a page regardless of his/her page access privileges.
External Device Control 1-94 Chapter 1: Basic System Features SLT Conference A single line telephone (SLT) user can be used to initiate a three-way conference with any combination of CO line or internal users, as well as incoming or outgoing. An SLT user can toggle between two calls, while maintaining private conversations with each of the other two parties. OPERATION / SETUP To set up a conference from an SLT phone: 1. While on a call, perform a hook-flash. 2.
External Device Control 1-95 Chapter 1: Basic System Features OPERATION / SETUP To use the Door Open feature: Enter the Door Open code. -orPress the programmed {DOOR OPEN} button. To assign a {DOOR OPEN} flex button: 1. Press [TRANS/PGM], then press the flex button to be assigned. 2. Enter one of the following sequences: #*1 = 1st Door Open #*2 = 2nd Door Open #*3 = 3rd Door Open #*4 = 4th Door Open 3. Press [HOLD/SAVE] to store the setting.
External Device Control 1-96 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Doorbox/ICM Box Signaling Intercom Box Signaling -- if value is set to ON, the station can receive an intercom box signal. PGM 111 + FLEX 6 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On Assign Station ID Use PGM 110 … see page 1-17.
External Device Control 1-97 Chapter 1: Basic System Features To place the Doorbox in DND mode: Press [DND]. Loud Bell The Loud Bell Control (LBC) contacts are activated when the assigned station receives ringing from an incoming or transferred call. CONDITIONS • Two LBC contacts can be assigned individually to a single station. NOTE: • Although the contacts may be assigned to the same station, only the first contact will be activated for intercom calls.
Hunt Groups 1-98 Chapter 1: Basic System Features Hunt Groups Stations can be organized into Hunt Groups that allow incoming calls to be routed to an idle station within the group. This reduces the chance a caller will reach a busy station. In addition, special voice mail announcements can be set up to play for calls waiting to be answered in a Hunt group.
Hunt Groups 1-99 Chapter 1: Basic System Features - A station in DND/Call Forward state cannot receive Group calls. - Transferred calls to a Hunt group do not ring back to the transferring station. - Ring/Hunt group names are not supported for external voice mail groups. Unanswered Calls • When a call rings into a Hunt Group, it rings until it is answered. If it is not answered, the first pre-set voice mail announcement is played.
Hunt Groups 1-100 Chapter 1: Basic System Features ADMIN PROGRAMMING Assign Hunt Groups Enter the appropriate Hunt Group number (620-629) and follow the specific procedure: Group Type -- assigns the Hunt Group type: Circular / Terminal / UCD / Ring / VM / Pick-up / Networking VM.
Hunt Groups 1-101 Chapter 1: Basic System Features Circular/Terminal Hunt Groups Circular Hunt Groups An incoming call is routed to the first idle station in the group (versus the first "designated" station as in a Terminal Hunt Group, and if the station is unavailable or does not answer the call, the call is routed to the next station in the group. The call will continue to route to each station until it is answered or the last station in the group is tried.
Hunt Groups 1-102 Chapter 1: Basic System Features CIRCULAR/TERMINAL GROUP ATTRIBUTES VMIB Announce 2 Repeat Enable/Disable -- used to enable or disable the VMIB Announce 2 Repeat. PGM 191 + FLEX 6 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On Overflow Destination -- calls to a station in the group will continue to route until answered or each station in the group has been tried.
Hunt Groups 1-103 Chapter 1: Basic System Features CIRCULAR/TERMINAL GROUP ATTRIBUTES Alt Destination -- if no members are on duty or all members are busy, incoming CO calls will be routed to an alternate destination. PGM 191 + FLEX 14 + Value (Destination Type) + Station or Hunt Group Number + [HOLD/SAVE] VALUES -1 = Sta # 2 = Hunt # Max Queue Count -- if no members are on duty or all members are busy, incoming CO calls will be queued.
Hunt Groups 1-104 Chapter 1: Basic System Features Supervisor • Supervisor Login/Logout - Each UCD group can be assigned a separate supervisor. • There are three special features available to a supervisor: - Supervisor Monitor - This allows an UCD supervisor to monitor an agent's call in progress, or to provide assistance. When used, a supervisor may intrude into an agent's call in "listen only" mode or in a conference mode (with 2-way audio). A warning tone can be enabled or disabled.
Hunt Groups 1-105 Chapter 1: Basic System Features • Agents can use Hot Desk to login and logout (see "Hot Desk on page 1-59). • A UCD Supervisor can activate two-way recording when monitoring an agent's conversation. • Queue Information of Queuing Call count automatically appears on the supervisor’s station display, as well as on the agents’ displays. • An overflow station may be assigned to route queued callers to a designated station after a specified time.
Hunt Groups 1-106 Chapter 1: Basic System Features UCD Group Report ~ 1 = 2 = 3 = 4 = 5 = 6 FIELDS = 7 = 8 = 9 = 0 cr lf DESCRIPTION ~ (tilde) Means start of UCD statistics and is always located at first column = (equal) Delimiter between each meaningful data 1 UCD Group number 2 Total call counter 3 Unanswered call counter 4 All busy counter 5 Average ringing time (in sec) 6 Average call service time (in sec) 7 Total busy time (in sec) 8 Number of current queued
Hunt Groups 1-107 Chapter 1: Basic System Features Set UCD Print Timer UCD (ACD) Print Timer -- UCD/ACD database can be printed per the desired time interval (10 sec or 1 hour base). PGM 161 + FLEX 10 + 001 (3 digits) + [HOLD/SAVE] VALUES -Range = 001-225 PGM 161 - FLEX 14 Clear UCD Database (After Print) UCD (ACD) Clear Database after Print -- if value is set to ON, the UCD (ACD) database is re-initialized after printing.
Hunt Groups 1-108 Chapter 1: Basic System Features UCD GROUP ATTRIBUTES Overflow Destination -- calls to a station in the group will continue to route until answered or each station in the group has been tried. The call will remain at the last station in the group or will be passed to the overflow station/group/ VMIB/System Speed bin, after the overflow timer expires.
Hunt Groups 1-109 Chapter 1: Basic System Features UCD GROUP ATTRIBUTES Supervisor Timer -- when a call is received in the Group, and no Stations are available, the call will be queued. If the total queued call count is more than the supervisor call count (ACD queued call Admin program value is set to ON), and the queued time is longer than this timer, then the counts of queued calls will be displayed on the Supervisor's LCD.
Hunt Groups 1-110 Chapter 1: Basic System Features OPERATION / SETUP To program a flex button for {UCD Status}: 1. From a Supervisor phone, press [TRANS/PGM], then the flex button to be assigned. 2. Press [TRANS/PGM], then 8*. 3. Enter UCD Group No to be associated with the assigned flex button. 4. Press [HOLD/SAVE] to store the setting. To program a flex button for {UCD DND}: 1. From a UCD member Agent phone, press [TRANS/PGM], then the flex button to be assigned. 2. Enter the group number.
Hunt Groups 1-111 Chapter 1: Basic System Features To Record an agent's conversation from the UCD supervisor station: IMPORTANT: A [Two Way Recording] button must be programmed for this feature. 1. Dial the busy agent station. 2. At the busy tone, press the {UCD Status} flex button. Monitoring begins (the supervisor can hear, but not speak to the agent). 3. Press [Two Way Recording]. This begins recording of the agent’s conversation.
Hunt Groups 1-112 Chapter 1: Basic System Features To print UCD Statistics: 1. Press a programmed {UCD Status} button: A menu of options is displayed: 1 (Status) / 2 (Dbase) / 3 (Duty) / # (Print) 2. Press # to select the Print option. 3. Press [MUTE] to initialize the database (that is, to prevent overlap of future reports). NOTE: While in the reporting status (1), the supervisor can initialize all stored report information in the database by pressing [MUTE].
Hunt Groups 1-113 Chapter 1: Basic System Features - Ave (average) Call Time - Ave (average) Ring Time - Unanswered Calls - Number of UCD calls served - Average UCD call service time after answer. - Average ring time before answer - Number of unanswered UCD Calls To control Agent Duty status: 1. Press the [Supervisor Status] flex button. The UCD menu options are displayed. 2. Press 3, then 2 to display the Duty option set for the first agent in the list. 3.
Hunt Groups 1-114 Chapter 1: Basic System Features Ring Hunt Groups When a call comes into a group, it rings at all of the stations in the group simultaneously until one of stations answers the call. If an overflow destination has been designated, unanswered calls can be programmed to be routed to that station or hunt group.
Hunt Groups 1-115 Chapter 1: Basic System Features RING HUNT GROUP ATTRIBUTES Overflow Timer -- if timer expires after a call is received in the group, the call will be routed to the overflow destination. PGM 191 + FLEX 8 + 180 seconds + [HOLD/SAVE] VALUES -Range = 000-600 Wrap-up Timer -- is used to delay new calls to a PGM 191 + FLEX 9 + 002 member of the Hunt Group that has just become idle.
Hunt Groups 1-116 Chapter 1: Basic System Features Voice Mail Hunt Groups (SLT only) A Voice Mail Hunt Group must be assigned to analog lines only. When a call comes into a Voice Mail group, the caller hears a list of choices. At that point, the call will be handled according to the programmed options/destinations. NOTE: Ring/Hunt Group Name is not supported for external voice mail groups.
Hunt Groups 1-117 Chapter 1: Basic System Features Pick-Up Groups ADMIN PROGRAMMING Set Pick-Up Group Attributes PICK-UP GROUP ATTRIBUTES Auto Pick-up -- if value is set to ON, and there is ringing at a hunt member, another hunt member can pickup the call automatically by pressing the [SPEAKER] button or going off-hook.
Hunt Groups 1-118 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Circular/Terminal Group Hunt Group Name Assign -- used to establish a name for the Hunt Group. When an incoming CO line call is established with the Hunt Group, the Hunt Group name will display on the 1st LCD field. When an intercom call is established with the Hunt Group, the Hunt Group name will display on the 3rd LCD field. PGM 191 + FLEX 18 + Value + [HOLD/SAVE] VALUES -max.
Incoming Call Pickup 1-119 Chapter 1: Basic System Features Incoming Call Pickup CO Line Name This feature provides the ability to identify each CO line by giving it a "name".When a CO line is assigned a name, the name will appear on station displays when the CO line is accessed. CONDITIONS • SMDR reports will not use the CO line name. Instead, it uses the associated CO line number. • Each CO Line name can contain up to 12 characters.
Incoming Call Pickup 1-120 Chapter 1: Basic System Features • A user also may access the appropriate destination directly by dialing the station, Hunt Group number, or voice mail announcement. • If a caller: • - enters a digit associated with a voice mail announcement, the announcement is played. When the user presses the digit again, call routing is initiated. - dials a full destination number, the call will be directly routed to the appropriate destination by the system numbering plan.
Incoming Call Pickup 1-121 Chapter 1: Basic System Features • Each voice mail announcement must be assigned a value within the CCR table. Of the system announcement (01) isn't assigned any value in the CCR table, the call will be routed to the designated DID/DISA destination. See ADMIN PROGRAMMING. • To set up the voice mail prompt option, see ADMIN PROGRAMMING.
Incoming Call Pickup 1-122 Chapter 1: Basic System Features Enable VMIB Prompt Usage option VMIB Busy Prompt Usage -- if value is set to ON, the Busy announcement will be presented to the caller before the call is routed to Busy Destination. PGM 167 + FLEX 5 + FLEX 1 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On VMIB Error Prompt Usage -- if value is set to ON, an Error announcement will be presented to the caller before the call is routed to the Error Destination.
Incoming Call Pickup 1-123 Chapter 1: Basic System Features Set Flexible DID Table Use PGM 231 … see page 1-125.
Incoming Call Pickup 1-124 Chapter 1: Basic System Features CCR DESTINATION DIGIT / TYPE VALUE 06) Internal Page -- if the CCR destination type is the Internal Page, the call can page to the designated internal page zones. 01-10 07) External Page -- if the CCR destination type is the External Page, the call can page to the designated external page zones. 1 08) All Call Page -- if the CCR destination type is the All Call Page, the call can page to all page zones.
Incoming Call Pickup 1-125 Chapter 1: Basic System Features Direct Inward Dialing (DID) This feature allows incoming CO calls to access a specific destination. This feature enables a caller to have direct access to specific station, Hunt group - bypassing any attendant. There are 3 types of DID dialing that can be set (see ADMIN PROGRAMMING): • 0 - sets a series of digits for the caller to dial, then converts them using the Conv Type.
Incoming Call Pickup 1-126 Chapter 1: Basic System Features Select Automatic Speaker Auto Speaker Select -- If this value is set to ON, the station user can access a CO line or make a DSS call by pressing the appropriate {CO} or {DSS} button without lifting handset or pressing the [SPEAKER] button.
Incoming Call Pickup 1-127 Chapter 1: Basic System Features Flexible DID Table A maximum of 1000 Flexible DID Table entries can be programmed, each has five attributes. 1. Press [TRANS/PGM] button and dial 231. 2. Press FLEX 1 (enter Value, FLEX 1 = Input, FLEX 2 = Initial, FLEX 3 = Delete). 3. Enter DID Conv Table number (Range = 000-999) and follow specific procedure: DID Name -- used to save the name of incoming DID calls, and display incoming DID call information at the Station LCD.
Incoming Call Pickup 1-128 Chapter 1: Basic System Features Lunch Destination -- used to set destination when routing DID calls during lunch ring mode. PGM 231 + FLEX 5 + Destination Type (Range = 01-11) + [HOLD/SAVE] VALUES -refer to VALUES in Day Destination Reroute Destination -- used to set 2nd destination, when routed DID call destination is busy.
Incoming Call Pickup 1-129 Chapter 1: Basic System Features • The ICLID Table (Incoming CLI Destination Table) has two fields, one is the CLID field, and the other is the Destination Index field. The Destination Index field represents an index number within the DID Conversion Table (PGM 231). • If the CLI from an external call matches the number in the CLID field, the call is then cued to reference the Destination Index field.
Incoming Call Pickup 1-130 Chapter 1: Basic System Features Apply ICLID Features ICLID Table Usage -- if value is set to ON, ICLID service is available. An incoming call is routed to the programmed destination by CLI information. Destination can be programmed in PGM 237 (Incoming CLI Destination Table) PGM 143 + FLEX 18 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Access the DID Conv Table Use PGM 231 … see page 1-119.
Incoming Call Pickup 1-131 Chapter 1: Basic System Features Reroute Calls to Attendant Use PGM 167, FLEX 4, then FLEX 2 … see page 1-124. Reroute Calls to Designated Hunt Group Use PGM 167, FLEX 4, then FLEX 3 … see page 1-124. Direct Inward System Access (DISA) Like DID, the DISA feature allows incoming CO calls to access a specific destination, bypassing the Attendant station. However, unlike DID, there is no digit conversion in DISA.
Incoming Call Pickup 1-132 Chapter 1: Basic System Features CONDITIONS • You can use a voice mail announcement instead of the intercom dial tone on a DISA line. • When the DISA Authorization Code is enabled: • - for a DISA Line, a DND warning tone (or voice mail) announcement is sounded, guiding the user to enter the DISA Authorization Code, the dial tone then should be heard. - the Authorization Code should be entered to access an outgoing CO Line.
Incoming Call Pickup 1-133 Chapter 1: Basic System Features 1. Press PGM140 and enter CO range. 2. Press Flex 2 (Sub Attributes). 3. Select Flex 1 - Flex 4 (Day, Night, Week-end, On-Demand). 4. Press Flex 1 for DISA Service and select 0 for Off or 1 for Off. 5. Press Hold/Save. 6. Press Flex 2 for VMIB Announcement. 7. Enter 00-70 for the VMIB Greeting Assignment. 8. Press Hold/Save to store the setting.
Incoming Call Pickup 1-134 Chapter 1: Basic System Features OPERATION / SETUP To use DISA Line Assignment: 1. Select the DISA Line you want to use. 2. When the tone or announcement sounds, dial appropriate station/ hunt group number. 3. After a connection with the system is made, dial the CO Access Code (see 1-146) to call outside of the system (that is, by securing a CO Line).
Incoming Call Pickup 1-135 Chapter 1: Basic System Features OPERATION / SETUP If there are multiple CO Calls ringing at a station and the call is answered at one of the stations, the call with the highest priority will automatically be answered first. Ring Assignment When a destination (station, hunt group, or voice mail announcement) with a designated Ring Assignment receives incoming CO line calls while on a call, a muted ring sounds to signal the user that a call is coming in.
Incoming Call Pickup 1-136 Chapter 1: Basic System Features Universal Night Answer (UNA) Universal Night Answer (UNA) allows any user, regardless of the pick-up group, to pick up incoming CO Calls when the Night Mode enabled. If there's incoming CO Calls during Night Mode, Station B can pick up the call even though Station A and B do not belong to a pick up group. CONDITIONS • UNA feature is activated when the Ring Mode is set to "Night" - see 1-132.
IP Phone Reroute Service 1-137 Chapter 1: Basic System Features IP Phone Reroute Service SBX IP provides rerouting when IP phones (IP hard-phone and Nomad SP) are not available for any reason (such as the line being disconnected). When this occurs, the call is re-routed to voice mail or to a mobile extension. CONDITIONS • This feature is only available for IP phones. • A Hunt group cannot be used as a re-routed destination.
ISDN Service 1-138 Chapter 1: Basic System Features Calling Line Identification Presentation (CLI) The phone number of the caller is the CLI. It may also be referred to as Caller ID. Both incoming and outgoing CO calls can be enabled to provide call information. Incoming CLI Service When a call comes into an SBX IP 320 station, the phone number of the caller appears on the station display. CONDITIONS • CLIP Display must be enabled before the incoming number can be displayed.
ISDN Service 1-139 Chapter 1: Basic System Features Enable CLI Message Wait CLI MSG Wait -- if value is set to ON, the station can receive CLI messages from an incoming CO call, when the station doesn't answer. PGM 114 + FLEX 4 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Set My Area Code My Area Code -- this value is used to set your area code.
ISDN Service 1-140 Chapter 1: Basic System Features • If a value is entered for the My Area Prefix Code, it can be used in conjunction with the "MY AREA CODE" feature. • When a value is entered in the CLIP/COLP Table, and the CLIP Table Index is set as the front entry number, it is used as the middle portion of CLI when the outgoing CLI is generated. • If the CLI Restriction is enabled, CLI transmission is restricted.
ISDN Service 1-141 Chapter 1: Basic System Features Enable ISDN CLI Restriction ISDN CLI Restriction -- if value is set to ON, the CLI information is restricted by PX. PGM 114 + FLEX 14 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Set My Area Code Use PGM 200, then FLEX 9 … see page 1-136. Set My Area Prefix Code PGM 200, then FLEX 10 … see page 1-136. CLI Message Wait When a call comes into the system through an ISDN DID line, the CLI of the incoming call is displayed on the target station.
ISDN Service 1-142 Chapter 1: Basic System Features • If the CLI Number is programmed in the SPEED BIN No. Table with the "Name", and the CLI Name Display feature is enabled, then the name will be displayed on the target station. In addition, the user can press [CALLBK] to toggle between CLI number and name. • A user can use the "all CLI delete" feature to delete all CLI messages from his station unless there is a voice mail message attached to one of them.
ISDN Service 1-143 Chapter 1: Basic System Features To initiate a call back: 1. Press [HOLD]. 2. The system will secure an available CO line in the first accessible CO group and dial the number. To delete all CLI messages. at an Attendant station: 1. Press [TRANS/PGM], then enter 055. 2. Enter the station range, and press [HOLD]. To program the CLI as a SPEED BIN number: 1. When the Message Wait with the number you want to save as a SPEED BIN appears, press [SPEED].
ISDN Service 1-144 Chapter 1: Basic System Features CLI Transit There are two types of CLI Transit: Original and Forward. CONDITIONS • Outgoing CLI is selected according to the CLI Transit Option setting and authorization code.
ISDN Service 1-145 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable CLI Transit Option CLI Transit -- if value is set to ORI, the caller’s CLI will be sent for CLI; otherwise, the call forwarding station’s CLI is sent. PGM 143 + FLEX 7 + 0 (CFW) + [HOLD/SAVE] VALUES -0 = CFW, send CLI as call forwarding station's CLI 1 = ORI, send CLI as original caller's CLI Enable CO Account feature Use PGM 141, then Btn 9 … see page 1-21.
Linked Stations 1-146 Chapter 1: Basic System Features Linked Stations Executive/Secretary Pairs Stations within the system can be designated in pairs with one station assigned as "Executive", and the other as "Secretary". The purpose of this pairing is so that when the Executive station is busy or in DND, intercom and transferred calls can be automatically routed to the designated Secretary. CONDITIONS • The maximum number of Executive/Secretary pairs is six.
Linked Stations 1-147 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Do Not Disturb Use PGM 111, then FLEX 3 … see page 1-47. Access Executive/Secretary Table Executive/Secretary Assignment -assigns two stations as an Executive/Secretary pair. PGM 229 + FLEX 1 + Executive sta no. + Secretary sta no. + [HOLD/SAVE].
Linked Stations 1-148 Chapter 1: Basic System Features Linked-Pair Stations Two stations can be linked together for use by a single user. By linking a digital phone with another station, the user can use them alternatively. CONDITIONS • The system will support 13 linked station pairs. • A station can be only linked with one other station.
Outgoing Call Access 1-149 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Up Linked Station Pairs Linked Station Pairs -- review of the programmed linked station pairs can be accessed at flexible button 1 sub-menu. Registration and delete of the linked Station pairs can be set at flexible button 2 sub-menu. If linked pairs are assigned to a wired (DKT or SLT) and wireless station (WHTU), the wired Station should be assigned as the master Station.
Outgoing Call Access IMPORTANT: 1-150 Chapter 1: Basic System Features Unused CO Lines must be assigned to unused CO Group 9 to prevent being accessed by a station. • A digital phone’s CO Line, POOL button, or LOOP button must be in an idle state in order to access an incoming/outgoing CO Line.
Outgoing Call Access 1-151 Chapter 1: Basic System Features Set CO Line Group CO Line Group -- each CO Line must be a member of a CO Line Group; Groups may be assigned according to the CO type and Class-Of-Service.
Outgoing Call Access 1-152 Chapter 1: Basic System Features 1. Press [TRANS/PGM], then a Flex button. 2. Press [TRANS/PGM], then ??. 3. Press [HOLD/SAVE] to store the setting. Call Time Restriction The Call Time Restriction feature is used to restrict the call time of outgoing CO calls. A User can set the Call Cut Off timer so that the call will automatically be disconnected when the set time expires.
Outgoing Call Access 1-153 Chapter 1: Basic System Features CO Line Queuing If a user hears a busy tone when trying to access a CO Line (indicating there are no available CO lines), the user can request a call back (queue call). When this done, the station is notified when a CO line becomes available. CONDITIONS • Multiple Callback requests (queues) may be placed for a CO Line. • When a queued CO Line becomes available (idle), the station that has been queued the longest receives the call back first.
Outgoing Call Access 1-154 Chapter 1: Basic System Features CO Step Call - SLT Phones Only The feature allows a station with a COS (Class of Service) that restricts dialing to be able to dial Emergency numbers that are programmed into the Emergency Service Call Table. Without the table entries, the station cannot make Emergency calls. . OPERATION / SETUP To use CO Step Call when trying to access a busy CO line: Press [SPEED], then enter the last digit of the previously called number.
Outgoing Call Access 1-155 Chapter 1: Basic System Features CONDITIONS • A Hot Line or Warm Line destination can be either a CO Line or CO Line Group. This function can be setup on a flex button or at another station. • If a user dials another number prior to the Warm Line Timer expiration, the call will be processed as a normal call, not as a Warm Line call. • If there is no flex button at a station, the number is processed as a Speed Dial Number.
Outgoing Call Access 1-156 Chapter 1: Basic System Features OPERATION / SETUP To activate a Hot Line at a station where a Hot Line is assigned: Lift the handset at a station to activate the feature. To activate a Warm Line at a station where a Warm Line is assigned: Lift the handset at a station. The assigned Warm Line feature is activated if no dialing has been done while the Warm Line Timer is running.
Outgoing Call Access 1-157 Chapter 1: Basic System Features • Internal LCR is applied if the dialed digits are matched with one of leading digits, and FLEX 2 is set to INT or BOTH. • Loop LCR is applied if the dialed digits match one of the leading digits, and if FLEX 2 is set to COL or BOTH. • Direct CO LCR is applied if the dialed digits match one of the leading digits, and if FLEX 2 is set to COL or BOTH. In addition, the secured CO Line must belong to the CO Group programmed in DMT.
Outgoing Call Access 1-158 Chapter 1: Basic System Features ADMIN PROGRAMMING Set LCR Attributes Release 3.5 LCR Access Mode -- used to select the LCR access mode.
Outgoing Call Access Release 3.
Outgoing Call Access 1-160 Chapter 1: Basic System Features Access Leading Digit Table • A maximum of 250 LDT entries can be programmed. Each LDT entry has six sub-attributes: LCR type, LCR code, DMT index for Day Zone 1/2/3, and Check Password. • DMT Index -- Meaning of 6 digits: each pair (2 digits) is the index to the DMT for the each time Zone 1/2/3. (The [SPEED] button is used to validate the remaining index).
Outgoing Call Access 1-161 Chapter 1: Basic System Features Access Digit Modification Table • The Digit Modification Table (DMT) is used to convert the dialed digit and seize the outgoing CO line. In the SBX IP system, a maximum of 100 DMT entries can be programmed. • Enter the appropriate VALUE (DMT Table, Range = 00-99) and follow the specific procedure as listed in the Table Added Digit Stream -- this value is used to add digit stream for user dialed digits (refer to Add Position PGM 222, FLEX4).
Outgoing Call Access 1-162 Chapter 1: Basic System Features Set LCR Table Initialization DMT of Day Zone 1 -- this changes the index of DMT value for day zone 1 to the new value. PGM 223 + FLEX 1 + Value + [HOLD/SAVE] DMT of Day Zone 2 -- this changes the index of DMT value for day zone 2 to the new value. PGM 223 + FLEX 2 + Value + [HOLD/SAVE] DMT of Day Zone 3 -- this changes the index of DMT value for day zone 3 to the new value.
Outgoing Call Access 1-163 Chapter 1: Basic System Features EXAMPLES Example 1: Add Prefix Digit The long distance call access code starts with 0 (for example, 02, 031, 051). If a less expensive carrier exists, the user can access it with the carrier access code 082, then the long distance access code - without using 0. Of course, the System Administrator wants to use this cost effective carrier for all long distance calls (e.g., dial 0314502628, 082314504628).
Outgoing Call Access 1-164 Chapter 1: Basic System Features Example 3: Make another CO Access Code: In this example, the system has both VOIP CO lines and normal CO Lines. The System Administrator wants to access VOIP CO using code 7, and access normal CO Lines using code 9 (as the default CO Access Code). PGM 106 Remove/change numbering plan which starts with "7".
Outgoing Call Access • 1-165 Chapter 1: Basic System Features To use this feature on a digital phone, the phone must have a labeled [REDIAL] button or a programmed {Redial} flex key. To use this feature on analog CO Lines, Call Progress Tone Detection Units (CPTU) must be applied. When a predefined CO Line is busy in ACNR mode, an available CO Line within the same group is used. • • ADMIN PROGRAMMING Set ACNR Pause Timer ACNR Pause Timer -- when the ANCR Pause Timer expires, ACNR is activated.
Outgoing Call Access 1-166 Chapter 1: Basic System Features OPERATION / SETUP To program a {Redial} flex button on a digital phone: 1. Press [TRANS/PGM], then the designated flex button (24 or 8 button only). 2. Press [TRANS/PGM], then 97. 3. Press {HOLD/SAVE] to store the setting. To use ACNR while receiving a busy/no answer indication on a CO Line: 1. Press [REDIAL], then disconnect. 2. The system automatically retries the call as per the ACNR retry counter. 3.
Outgoing Call Access 1-167 Chapter 1: Basic System Features OPERATION / SETUP To use Last Number Redial at a digital phone: 1. Go off-hook. 2. Press [REDIAL]. -or1. Press [SPEED], then *. 2. Press [HOLD/SAVE] to dial the associated number. To use a recently dialed number in the Last Number Directory (a digital phone w/display): 1. Press the display scroll buttons to find the phone number to be dialed. 2. When the number to be dialed appears, press [HOLD/SAVE] to dial the number.
Outgoing Call Access 1-168 Chapter 1: Basic System Features Station Speed Dialing (Digital and SLT Phones only) Each station can store up to one hundred frequently dialed numbers to be used for speed dialing. CONDITIONS • Up to 100 frequently used station numbers can be stored to Station Speed Bins (000-099). Station numbers can consist of up to 24 digits including pauses, Flash commands, pulse-to-tone switchover, and no-display characters (pause is automatically inserted after a flash).
Outgoing Call Access 1-169 Chapter 1: Basic System Features 4. Dial the appropriate telephone number, and include any of the following as needed: [CALLBK] = inserts a pause. button = if stored as the first digit, its function is to Display Security. Otherwise, its function is to change to Pulse (for DTMF Switchover). [DND/FWD] = for Dial Tone Detect or Pause (see CONDITIONS) [FLASH] = inserts a Flash into the speed number (see CONDITIONS). 5. Press [HOLD/SAVE] to complete the entry.
Outgoing Call Access 1-170 Chapter 1: Basic System Features To clear Station Speed Dial numbers from an SLT phone: 1. Go off-hook. 2. Enter 555 (the Speed Dial program code). 3. Dial the Station Speed Dial bin number (000-099). 4. Perform a hook-switch to dial the number. System Speed Dialing The System Speed Dial bins are programmed by the System Attendant only. These numbers are available for easy access by all stations within the system. CONDITIONS • The maximum System Speed Dial capacity is 500.
Outgoing Call Access • 1-171 Chapter 1: Basic System Features Additional information: SYSTEM SPEED DIAL SPEED DIAL RANGE DESCRIPTION 2000-2199 Unrestricted 2200-2499 Restricted by Station COS SYSTEM COS COS 1 Unrestricted COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A & B COS 5 Long distance calls are not allowed; the dialed digits can be longer than 7 digits.
Outgoing Call Access 1-172 Chapter 1: Basic System Features Toll Check -- if value is set to ON, the speed dial of this zone is checked by the toll table. PGM 232 + FLEX 3 + 0 (Value) + [HOLD/SAVE] VALUES -0 =Off 1 = On Authorization Check -- if value is set to ON, the station user must enter the authorization code to use the speed dial of each system speed zone. PGM 232 + FLEX 4 + 0 (Value) + [HOLD/SAVE] VALUES -0 =Off 1 = On Enable CO Dial Tone Detect Use PGM 160, then FLEX 6 … see page 1-30.
Paging 1-173 Chapter 1: Basic System Features To make a call using System Speed Dial from an SLT phone: 1. Go off-hook. 2. Enter 558 (the Speed Dial access code). 3. Dial the System Speed Dial bin number. Private Line (Digital Phones only) CO Lines in the system can be assigned for exclusive use by one or more digital phone users. CONDITIONS • Private lines are assigned to CO Line Group 00. • A Flexible CO button is required on the digital phone with the assigned private line.
Paging 1-174 Chapter 1: Basic System Features • When paging is used in the system, another page is not allowed at the same time. • The handset should be used to make a page. On stations with a display, "LIFT HANDSET TO PAGE" appears if a page is attempted without lifting the handset. • A Flex button can be programmed for Paging. • If an intercom call is made to a station making a page, a busy tone sounds to the caller.
Paging 1-175 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Paging Timeout Timer Paging Timeout Timer -- designates the maximum time for a page. The system will automatically disconnect the page when the timer expires. PGM 181 + FLEX 10 + 015 seconds (3 digits) + [HOLD/SAVE] VALUES -Range = 000-25 Enable Page Warning Tone Page Warning Tone -- if value is set to ON, a page warning tone will be heard when paging starts.
Paging 1-176 Chapter 1: Basic System Features To assign Meet-me Page at a Flex button: 1. Press [TRANS/PGM], then press the Flex button to be assigned. 2. Enter 544, then press [HOLD/SAVE] to store the setting. To respond a Meet-me Page: 1. Lift the handset. 2. Enter 544 (the Meet-me Page code). NOTE: For a Nomad IP, enter 544, then press [Send]. 3. Press [HOLD/SAVE] to connect to the paging party. Pre-recorded (VMIB) Message You can record a VMIB message for paging.
Paging 1-177 Chapter 1: Basic System Features To delete a recorded paging message: 1. Press [TRANS/PGM], then enter 65. The existing recorded message plays. 2. Press [SPEED] while the recorded message is playing to deleted it. A confirmation tone sounds. -or1. Press [TRANS/PGM]. 2. Enter 67 to delete the message. A confirmation tone sounds. To send a VMIB message as a page: Lift the handset, then enter the designated page code (5xx). The recorded VMIB message is played through the paging system.
Rerouting 1-178 Chapter 1: Basic System Features Push-to-Talk (PTT) - (Nomad IP Phones only) Using the PTT button of the Nomad IP, the user can talk to members of an internal page zone. CONDITIONS • PTT follows the feature operation of internal call page, except the Page Timer isn't applied. • The range of internal page zone for PTT follows the internal page zone of each system except conference page zone. OPERATION / SETUP To register internal page zone for PTT: 1. Press [TRANS/PGM], then 1#. 2.
Rerouting 1-179 Chapter 1: Basic System Features NOTE: All of the Forwarding features described above can be used to forward to phone numbers both inside and outside (off-network) the SBX IP 320 system. When a call comes into a forwarded station, the system automatically seizes an outgoing CO Line, then dials the telephone number entered by the user. CONDITIONS • The Call Forward feature must be enabled for each station (see ADMIN PROGRAMMING).
Rerouting 1-180 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Allow Off-Network Call Forward Off-net Call Forward -- if value is set to ENABLE, off-net call forward can be used PGM 111 + FLEX 18 + 0 (Enable) + [HOLD/SAVE] VALUES -0 = Enable 1 = Disable PGM 111 + FLEX 2 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Access Authorization Code Table Use PGM 227 … see page 1-20.
Rerouting 1-181 Chapter 1: Basic System Features OPERATION / SETUP To assign a Call Forward to a Flex button: 1. Press [TRANS/PGM], then press the Flex button to be assigned. 2. Press [DND]. 3.
Rerouting 1-182 Chapter 1: Basic System Features 4. Seize a CO Line (may be required for off-network forwards). -and/orEnter the station, hunt group, or VMIB to which calls will be forwarded. 5. Go on-hook. To deactivate Call Forward: 1. Go off-hook. 2. Press [DND/FWD], then # (the Call Forward cancel code). SLT Phone Call Forward Calls to an SLT phone can be forwarded to other stations, CO Lines, or the system VMIB. CONDITIONS • Call forward remains in effect until it is deactivated.
Rerouting 1-183 Chapter 1: Basic System Features To deactivate call forward from an SLT phone: 1. Lift the handset. 2. Enter 554 (the Call Forward code), then the number to which calls were forwarded. -orDial 559. A confirmation tone sounds. 3. Go on-hook. Preset Call Forward Call forward can be set for a station via ADMIN PROGRAMMING. These calls can be forwarded to another station or hunt group within the system.
Rerouting 1-184 Chapter 1: Basic System Features Call Transfer Calls can be transferred to another station or CO Line. Calls can be transferred by either the screened or unscreened method, or be directly transfer red to a voice mailbox: • Screened Transfers: Allows the user to announce a call to the destination station before completing the transfer. • Unscreend Transfer: Allows the user to complete a transfer without announcing the party to the destination station.
Rerouting 1-185 Chapter 1: Basic System Features ADMIN PROGRAMMING Set Transfer Recall Timer Transfer Recall Timer -- designates the amount of time a transferred call will ring at a transferred-to Station, and how long it will recall at the transferring Station.
Rerouting 1-186 Chapter 1: Basic System Features To Transfer a Call Directly to Voicemail: 1. While on a call, press [TRANS/PGM] to put the current call on hold. 2. Press [CALLBACK], then enter the destination voicemail box number. 3. When the voicemail answers, hang up to complete the transfer. Transferring Calls Using an SLT Phone CONDITIONS • SLT phones can only transfer calls to other stations within the same system. Transfer to external numbers is not supported.
Rerouting 1-187 Chapter 1: Basic System Features To Make a Screened Transfer: 1. Wait for the destination phone to answer. 2. Make an announcement about the call, then hang up to complete the transfer. NOTE: If the destination phone is busy or doesn’t answer, perform a hook-switch to reconnect to the caller. -orTo Make an Unscreened Transfer: Wait for the destination to ring, then hang up before it is answered to complete the transfer.
Rerouting 1-188 Chapter 1: Basic System Features • Hold Preference - If System Hold is set as the preferred Hold, [HOLD] is pressed once for System Hold, and twice for Exclusive Hold. The reverse is also true, if Exclusive Hold is set as the preferred Hold, [HOLD] is pressed once for Exclusive Hold, and twice for System Hold.
Rerouting 1-189 Chapter 1: Basic System Features OPERATION / SETUP IMPORTANT: The method use for placing a call on either Hold type is based on the setting in Hold Preference - see CONDITIONS and ADMIN PROGRAMMING. To place a CO Line on Hold from a digital phone: Press [HOLD/SAVE] once or twice for System/Exclusive Hold (depending upon the setting in Hold Preference).
Rerouting 1-190 Chapter 1: Basic System Features ADMIN PROGRAMMING Call Park Recall Timer Call Park Recall Timer -- designates the amount of time before a call placed in a call park location will recall at the station that placed the call on park. PGM 180 + FLEX 2 + 120 seconds (3 digits) + [HOLD/SAVE] VALUES -Range = 000-600 OPERATION / SETUP To park a call: 1. Press [TRANS/PGM]. 2. Enter the parking location 601-608, then go on -hook. 3.
Rerouting 1-191 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Park and Page Park and Page -- this feature allows a caller reaching a mailbox to select an option to be placed into a system park zone and have the mailbox user paged.The mailbox must have a COS with this feature enabled. PGM 113 + FLEX 17 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On OPERATION / SETUP When the caller hears the mailbox greeting with page instructions, the caller must press 8 to page the user (see CONDITIONS).
Rerouting 1-192 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable Direct Call Pick up Code Use PGM 107, then FLEX 6. Refer to the SBX IP Installation Guide. PLA Priority Setting - Pick-up Priority Use PGM 173 … see page 1-131. Set Intercom Tenancy Group Use PGM 120 … see 1-64. OPERATION / SETUP To assign Direct Call Pick-up Flex button: 1. Press [TRANS/PGM], then the Flex button to be assigned. 2. Press 7, the press [HOLD/SAVE] to store the setting. To pick up a call ringing at another station: 1.
Rerouting 1-193 Chapter 1: Basic System Features ADMIN PROGRAMMING Pick-up Attribute Use PGM 190, then FLEX 2 … see page 1-98. Pick-up Group Attributes Use PGM 191 … see page 1-115. PLA Priority Setting - Pick-up Priority Use PGM 173 … see page 1-131. OPERATION / SETUP To answer a call ringing at a station in the same Pick-up group: 1. Go off-hook. 2. Dial the Group Pick-up code 566. To assign a {GROUP CALL PICK-UP} button at a flex button: 1. Press [TRANS/PGM]. 2. Press the Flex button to be assigned. 3.
Software Upgrade 1-194 Chapter 1: Basic System Features Software Upgrade The SBX IP MBU software can be upgraded via PC using the SBX IP upgrade program. Using the SBX IP upgrade program requires that the PC and SBX IP system be connected through a Serial, LAN, or MODEM interface. Once connected, the software upgrade file is sent from the computer to the system and the MBU software is automatically upgraded.
Software Upgrade 1-195 Chapter 1: Basic System Features OPERATION / SETUP To upgrade the software via LAN: 1. Connect the LAN cable to the PC LAN-card. 2. Run the ipLDK PC Upgrade program. 3. Select the ipLDK system to be upgraded. 4. Click the [OK] button. 5. Select "TCP Connection" as the port type. 6. Click the [Select] button. The User Information screen will display 7. From the User screen, enter the SBX IP IP Address, Admin Password, and the path of the Binary File. 8. Click the [Next] button. 9.
Software Upgrade 1-196 Chapter 1: Basic System Features Modem Connection The MBU software can be upgraded via Modem interface using the ipLDK upgrade program stored within a remote computer. CONDITIONS • If the connection is lost during the upgrading process, the number can be redialed. If the line was safely disconnected, it will be connected immediately. • While in the upgrading process, none of the features within the system are available.
Software Upgrade 1-197 Chapter 1: Basic System Features OPERATION / SETUP To upgrade the Modem software: 1. Access the ipLDK PC Upgrade program. 2. Select the ipLDK system to be upgraded. 3. Click the [OK] button. 4. Choose "Modem Connection" as the port type. 5. Click the [Select] button. The User Information screen will display 6. From the User screen, enter the SBX IP Dial No., Admin Password, and the path of the Binary File. 7. Click the [Next] button. 8.
Software Upgrade 1-198 Chapter 1: Basic System Features Serial (COM port) The MBU software can be upgraded via through an RS-232C serial interface using the ipLDK upgrade program stored within a remote computer. CONDITIONS • The Serial port MUST be connected to COM port 2 in the MBU. • While in the upgrade process, other features do not work in the system. • When the SBX IP MBU software upgrade is finished without completing, you can retry to upgrade by doing the whole process again.
Software Upgrade 1-199 Chapter 1: Basic System Features OPERATION / SETUP To upgrade the SERIAL (COM port): 1. Connect the RS-232C cable between the SBX IP system and the PC. 2. Run the ipLDK PC Upgrade program. 3. Select the ipLDK system to be upgraded. 4. Click the [OK] button. 5. Select "Serial Connection" as the port type. 6. Click the [Select] button. The User Information screen will display 7. From the User screen, enter the Serial Port Number, Admin Password, and select the serial port Baud Rate.
Station Message Detail Recording (SMDR) 1-200 Chapter 1: Basic System Features Station Message Detail Recording (SMDR) The SBX IP System SMDR (station message detail recording) provides detailed information about both incoming calls and outgoing calls. In this feature, it is programmable to record all calls or just outgoing long distance calls. SMDR information includes outgoing CO Line, dialed number, time, date, station that answer the call, and duration of call.
Station Message Detail Recording (SMDR) 1-201 Chapter 1: Basic System Features • Only Calling Party numbers [NO] are displayed in the [STA] field. • Only the number of the station number that receives an intercom call is displayed in the DIALED field. • The ICM SMDR record format is same as the existing SMDR record format. • The ICM HUNT Call SMDR record is same as ICM Call.
Station Message Detail Recording (SMDR) 1-202 Chapter 1: Basic System Features Enable ICM SMDR SAVE ICM SMDR Save -- if value is set to ON, ICM call data is stored in Off-line SMDR. PGM 177 + FLEX 17 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On PGM 177 + FLEX 18 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On Enable ICM SMDR PRINT ICM SMDR Print -- if value is set to ON, ICM call data is printed in On-line SMDR.
Station Message Detail Recording (SMDR) 1-203 Chapter 1: Basic System Features OPERATION / SETUP To print the SMDR: 1. Activate the PC utility program on a networked PC. 2. Connect the serial port of MBU to the serial port of the PC with the RS-232C cable. At the Attendant Station: 3. Press [TRANS/PGM], then enter 0111 (for Station Base) or 0113 (for Group Base). 4. Enter the station or group range. The SMDR prints via the connected computer.
Station Message Detail Recording (SMDR) • Release 3.5 1-204 Chapter 1: Basic System Features The format of an individual lost call record is shown below, and includes results for various types of lost calls: - H = represents an answered incoming call transferred to another station, that was disconnected by the caller before the transferred-to station answered. It can also represent a held call that was disconnected by the caller.
Station Message Detail Recording (SMDR) 1-205 Chapter 1: Basic System Features ADMIN PROGRAMMING Enable SMDR Print SMDR Print Enable -- If this value is set to ON, SDMR data can be printed in real time through the serial/MODEM/LAN port.
Supplementary Service 1-206 Chapter 1: Basic System Features Supplementary Service Message Wait Notification to Mobile Extension (SIP Trunks only) When a voice mail message is left at a station, the system can be set up to send notification to a mobile phone. CONDITIONS • This setting is dependent upon the SMS setting in ADMIN PROGRAMMING. (SMS is not supported at this time.) ADMIN PROGRAMMING Enable Mobile Extension Use Use PGM 236 … see 1-238.
Traffic Analysis 1-207 Chapter 1: Basic System Features • This feature can only be accessed from the Main Attendant Station (refer to the Attendant Programming Menu Table in the "Attendant Programming Codes" on page D-44). • Available time measurement types are: - Today's peak time - Yesterday's peak time - Last hour - Yesterday's total - Today's total ADMIN PROGRAMMING Select Print Port Traffic -- Traffic analysis data can be printed through this port.
Traffic Analysis 1-208 Chapter 1: Basic System Features Attendant Reports The SBX IP system provides a detailed report of Attendant Resources. CONDITIONS • • Release 3.5 This report includes the following fields/information. - Analysis Start Hour - the time at which recording of data began - Attendant Number - the station number of an Attendant. - Total Calls - the number of total incoming calls received at an Attendant station (not including CO ring group calls and Hold ringback).
Traffic Analysis • 1-209 Chapter 1: Basic System Features The following is an example of an Attendant Traffic Report - Yesterday’s Total OPERATION / SETUP To print the Attendant Traffic Report at the main Attendant station: 1. Press [TRANS/PGM]. 2. Dial 0124. 3. Select Measurement Time type. 4. Press [HOLD/SAVE] to generate the report. Call Reports There are two Call Reports available for analysis of system call status.
Traffic Analysis • • 1-210 Chapter 1: Basic System Features - Last hour - Today’s peak time - Yesterday's peak time - Yesterday's total - Today's total The Call Hourly report includes the following fields/information: - Analysis Start Hour - the time at which recording of data began - Number of Calls Completed - the total number of calls completed or answered during the designated hour The following is an example of a Call Summary Report OPERATION / SETUP To print the Call Summary Report
Traffic Analysis 1-211 Chapter 1: Basic System Features CO Reports There are two CO Reports available for analysis of CO line group status: • CO Traffic Summary Report - provides statistics for the status of a designated CO group.
Traffic Analysis • 1-212 Chapter 1: Basic System Features The following is an example of a CO Group Summary Report - Yesterday’s total: OPERATION / SETUP To print the CO Traffic Summary Report from the Main Attendant station: 1. Press [TRANS/PGM]. 2. Enter 0128, then select the Measurement Time type. 3. Press [HOLD/SAVE] to generate the report. To print the CO Traffic Hourly Report from the Main Attendant station: 1. Press [TRANS/PGM]. 2. Enter 0129, then the CO group number. 3.
Traffic Analysis • • 1-213 Chapter 1: Basic System Features This report includes statistical information for the following time periods: - Last Hour - Today’s peak time - Yesterday's peak time - Yesterday's total - Today's total The following is an example of a H/W Unit Usage Summary Report - Yesterday’s total: OPERATION / SETUP To print the H/W Unit Usage Summary Report at the Main Attendant station: 1. Press [TRANS/PGM]. 2. Enter 0127, then select the Measurement Time type. 3.
Other Programming Tables 1-214 Chapter 1: Basic System Features Other Programming Tables Station Attributes 1 (PGM 111) Enter appropriate station range and follow specific procedure: Howling Tone (SLT) -- if value is set to ON, the system gives a howling (loud error) tone when the phone is in the off-hook state without action for an extended period of time.
Other Programming Tables 1-215 Chapter 1: Basic System Features Station Attributes 2 (PGM 112) Enter appropriate station range and follow specific procedure: CO Warning Tone -- used to restrict outgoing call time.
Other Programming Tables 1-216 Chapter 1: Basic System Features Block Back Call for SLT -- if value is set to ON, SLT recalling is blocked after pressing the [FLASH] button. PGM 112 + FLEX 18 + 0 (OFF) + [HOLD/SAVE] VALUES -0 = Off 1 = On I-Time RST (Incoming CO call time restriction) -- if value is set to ON, the conversation time of an incoming CO call is limited. After CO Call Restriction Timer expires, the call is forced to disconnect.
Other Programming Tables 1-217 Chapter 1: Basic System Features Station Attributes 4 (PGM 114) Enter appropriate station range and follow specific procedure: Connected Line Identification Presentation (COLP) LCD Display -- if value is set to ON, the connected party CLI is displayed on the station’s LCD. PGM 114 + FLEX 2 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On CLI / Redirect Display (RED) -- if value is set to RED, the redirected CLI is displayed.
Other Programming Tables 1-218 Chapter 1: Basic System Features ISDN COLR -- if value is set to ON, the connected party's CLI information is restricted by the PX. PGM 114 + FLEX 15 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On CLI Type -- designates CLI type: Station CLI Long (max. 12), or Short for a station with a normal CLI (max. 4).
Other Programming Tables 1-219 Chapter 1: Basic System Features Copy DSS Button (PGM 125) Enter appropriate station range and follow specific procedure: Copy DSS Button -- the assigned DSS button can be copied to another station or ICM group. Copy DSS to Station: + FLEX 1 + Station Number + [HOLD/SAVE] VALUES -Delete= [CONF] Button Copy DSS to ICM Group: + FLEX 2 + ICM Group (Range=1-5) + [HOLD/SAVE] Station IP List (PGM 126) In this program mode, an IP Address can be programmed for each station.
Other Programming Tables 1-220 Chapter 1: Basic System Features Display Station Number By COS / By CO Group (PGM 130-131) Display Station Number by COS -- display Station Number by COS. Show Station by assigned Day COS: PGM 130 + FLEX 1 + 1 (COS, Range=1-9) Show Station by assigned Night COS: PGM 130 + FLEX 2 + 1 (COS, Range=1-9) Display Station Number by CO Access Group -station numbers that access certain CO Line Groups could be checked.
Other Programming Tables 1-221 Chapter 1: Basic System Features Tenancy Group -- designates the ICM Tenancy group number a CO belongs to. If value is set, separate Day/Night ring mode is applied to incoming CO Calls according to ICM Tenancy group Attendant Day/Night ring mode. PGM 141 + FLEX 10 + 0 (Tenancy Group) + [HOLD/SAVE] CO Start Signal -- designates a loop closure or a ground as the "connect" (start) signal on an analog CO Line.
Other Programming Tables 1-222 Chapter 1: Basic System Features PABX CO Announce Tone -- if value is set to YES, PX or PABX provides the CO Announce Tone; otherwise, the SBX IP system provides it. PGM 142 + FLEX 11 + 0 (NO) + [HOLD/SAVE] Line Length -- N/A This is used to determine the line length when the CO Line length is too variable (SAF only). PGM 142 + FLEX 14 + 0 VALUES -(SHORT) + [HOLD/SAVE] 0 = Short 1 = Long DISA Answer Timer -- the system answers a DISA call after this time.
Other Programming Tables 1-223 Chapter 1: Basic System Features ISDN Enblock Send -- if value is set to ON, Enblock Sending Mode is applied to outgoing CO calls. It is also applied to VOIP CO lines. PGM 143 + FLEX 6 + 0 (OFF) + [HOLD/SAVE] VALUES -0 = Off, Overlap Sending Mode 1 = On, Enblock Sending Mode Numbering Plan ID -- used for the Numbering Plan ID of ISDN calls and the calling party number (refer to VALUES).
Other Programming Tables 1-224 Chapter 1: Basic System Features Deny Incoming Call -- if value is set to ON, the incoming call is disconnected.
Other Programming Tables 1-225 Chapter 1: Basic System Features CO Line CID Attributes (PGM 147) Russia CID -- N/A (Russia only) PGM 147 + FLEX 3 through FLEX 9 VALUES -- Slot Base Program (PGM 155) Board Attributes (PGM 155) R2 CRC Check -- if value is set to Enable, the R2 CRC is checked.
Other Programming Tables 1-226 Chapter 1: Basic System Features T1 Setup Mode -- sets ESF or D4 Frame parameters for T1. ESF: Using Data Link Message D4 Frame: Using In-band Control Protocol PGM 155 + FLEX 9 + 0 (D4) + [HOLD/SAVE] VALUES -0 = D4 1 = ESF T1 Line Mode -- select T1 line mode (AMI/B8ZS).
Other Programming Tables 1-227 Chapter 1: Basic System Features CO to CO Transfer CPT Detection -- (not used) Moved to PGM 142 - FLEX 18 PGM 160 + FLEX 16 VALUES -- ACD Package Usage -- if value is set to ON, ACD information is printable. PGM 160 + FLEX 17 + 0 (OFF) + [HOLD/SAVE] VALUES -0 = Off 1 = On Reserved PGM 160 + FLEX 20 VALUES -- SIP Pound Usage -- if value is set to ON, when using a SIP trunk, a user can use ‘#’ or ‘*’ as digits.
Other Programming Tables 1-228 Chapter 1: Basic System Features ACD Print Timer Unit -- value determines the unit of ACD print timer. PGM 161 + FLEX 14 + 0 (Sec) + [HOLD/SAVE] Set VM SMDI Type -- value sets the VM SMDI type. PGM 161 + FLEX 15 + 0 (Type I) + [HOLD/SAVE] VALUES -0 = Sec 1 = Hour Range: 1 hr-10sec (PGM 161 - FLEX 10) VALUES -0 = Type I 1= Type II NO DSS Indication -- if value is set to ENABLE, the LED indication of the {CO} or {DSS} button is blocked (ex.
Other Programming Tables 1-229 Chapter 1: Basic System Features DID/DISA Destination (PGM 167) Reroute Busy Destination -- when a DID/DISA call is rerouted by the no answer forward/CCR and if the rerouted destination is busy, calls will follow the Reroute Busy Destination. PGM 167 + FLEX 6 + FLEX 1 (VALUES) + 0 (Off) + [HOLD/SAVE] FLEX 1 = Tone FLEX 2 = ATD FLEX 3 = Hunt (Not supported at E1 CO line.
Other Programming Tables 1-230 Chapter 1: Basic System Features ICM Ring Back Tone (RBT) -- to assign an external ICM ring back tone, set the SLT Station number of the SLT port. PGM 171 + FLEX 6 + SLT MOH (Range 0-5) + [HOLD/SAVE] VALUES -1 = SLT MOH 1 2 = SLT MOH 2 3 = SLT MOH 3 0 = Not Assigned (default) 4 = SLT MOH 4 5 = SLT MOH 5 CO Ring Back Tone (RBT) -- to assign external DID ring back tone, set the SLT station number of the SLT port.
Other Programming Tables 1-231 Chapter 1: Basic System Features PC Admin -- PC Admin can be connected through this port. PGM 175 + FLEX 9 + Auto Select + [HOLD/SAVE] VALUES -port number PC Attendant -- PC Admin can be connected through this port. PGM 175 + FLEX 10 + 08 (Value) + [HOLD/SAVE] VALUES -Range = 01-11 CTI -- CTI can be connected through this port.
Other Programming Tables 1-232 Chapter 1: Basic System Features SMDR Dial Digit Hidden -- if value is set to a non-zero value, the printed digits from right or left will be replaced with a '*' symbol up to the designated value. The direction of right or left can be set at PGM 177 - FLEX 13.
Other Programming Tables 1-233 Chapter 1: Basic System Features Print Caller Number -- if value is set to ON, the caller number is printed when receiving an incoming SMDR call. PGM 177 + FLEX 16 + 0 (Off) + [HOLD/SAVE] VALUES -0 = Off 1 = On SMDR Interface Service -- N/A This is for specific application program for SMDR data. If this is ON, SMDR data is saved and sent when there is 'SMDR data request' from application software. In this case normal Off-line SMDR data cannot be saved nor printed.
Other Programming Tables 1-234 Chapter 1: Basic System Features System Time/Date Setting (PGM 178) System Time -- sets the System time; Hour/Min in sequence (ex., for 11:30, enter 1130). PGM 178 + FLEX 1 + Value (4 digits) + [HOLD/SAVE] VALUES -hhmm System Date -- sets the System date; Month/Day/Year in sequence (ex., for January 27, 2009, enter 012709).
Other Programming Tables 1-235 Chapter 1: Basic System Features System Timers (PGM 180-184) System Timers 1(PGM 180) Camp On Recall Timer -- when a call is transferred PGM 180 + FLEX 3 + 030 using Camp-On to a busy station, if the transferred-to Seconds (3 digits) + station does not answer the call, it will recall to the [HOLD/SAVE] transferring station after the designated time expires. VALUES -Range = 000-200 ACNR No Tone Retry Timer -- determines the number of attempts to secure a CO line for ACNR.
Other Programming Tables 1-236 Chapter 1: Basic System Features VM Outbound Retry Count -- if value is set to 0, no retries will be made after the initial attempt when a new message is received. PGM 180 + FLEX 23 + 2 (Value) + [HOLD/SAVE] VALUES -Range = 0-9 2nd Call Alert Timer -- PGM 180 + FLEX 24 + Value (secs) + [HOLD/SAVE] VALUES -Range = 000-255 System Timers 2 (PGM 181) DID/DISA No Answer Timer -- used for DID or DISA call routing.
Other Programming Tables 1-237 Chapter 1: Basic System Features LCO Connect Timer (CIS only) -- N/A To check LCO status after LCO is connected, the system assigns CPT periodically with this timer. To activate, CO CO XFER CPT detect should be set to ON (PGM 160 FLEX 16). PGM 181 + FLEX 18 + 00 Seconds (2 digits) + [HOLD/SAVE] VALUES -Range = 00-30 LCO CPT Detect Timer -- N/A To check LCO status after LCO is connected, the system assigns CPT periodically with this timer.
Other Programming Tables 1-238 Chapter 1: Basic System Features DCOB Attribute (PGM 186-187) DCOB Attribute 1 (PGM 186) DCO CO Type -- N/A see PGM 187 (Flex4) PGM 186 + FLEX 1 + Value + [HOLD/SAVE] VALUES -(reserved) Metering Type -- use call metering signal. PGM 186 + FLEX 2 + 0 Value + [HOLD/SAVE] VALUES -0 = Off 1 = On R2 OUT Manage Timer -- in R2-DCO signaling, maximum wait time for forward signal from PX.
Other Programming Tables 1-239 Chapter 1: Basic System Features R2 OUT Digit Timer -- if outgoing dial is not performed within timer setting, the R2 outgoing call is failed. PGM 186 + FLEX 13 + 05 Value (2 digits) + [HOLD/SAVE] VALUES -Range = 01-50 R2 Error Prompt Usage -- if an R2 outgoing call is made and the ERROR signal is received (usually there's an error in the traffic etc.), the caller hears the error announcement to call again. If there's no available VMIB, the system error tone is heard.
Other Programming Tables 1-240 Chapter 1: Basic System Features DCOB Type -- N/A Select the DCO CO line service type. According to the country, DCO CO service type is different. PGM 187 + FLEX 4 + 2 Value (1 digit) + [HOLD/SAVE] 0 = Cyprus 1 = Italy 2 = Korea Send S-Block Command -- if value is set to ON, the DCO line send S-Block command to PX.
Other Programming Tables 1-241 Chapter 1: Basic System Features Maintain DID Name -- N/A This value is used at the CLI display of an incoming DID CO call. If the incoming DID call has CLI, it is displayed on the station LCD only during ringing time. If this value is set to ON, CLI display is maintained when the call is answered.
Other Programming Tables 1-242 Chapter 1: Basic System Features Nation Specific (PGM 401-424) Release 3.
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Other Programming Tables 1-247 Chapter 1: Basic System Features Initialization (PGM 450) PGM FLEX 450 - Initialization - 1 Flexible Numbering Plan Initialization PGM 105 - PGM 107 2 Station Database Initialization (enter station range) PGM 110 - PGM 114, PGM 116 - PGM 119, PGM 121 - PGM 124, PGM 179 3 CO Line Database Initialization (enter CO numbers) PGM 140 - PGM 144 4 System Feature Database Initialization PGM 108, PGM 160 - PGM 177 5 Station Group Database Initialization PGM 190, P
Other Programming Tables 1-248 Chapter 1: Basic System Features Print Prot Database (PGM 451) Release 3.
Appendix A Networking Services Internet Protocol (H.450) The SBX networking system can link telephone systems together so that they behave like a unified, singular communication network: providing service transparency, cost-efficiency, and adaptability to an organization's needs. Networking Basics Network Configurations The system can support various interconnected corporate network configurations via the Internet and up to 72 systems (including itself) can be combined on the network.
Internet Protocol (H.450) A-2 Appendix A: Networking Services Display Messages (Absent Text Message) This feature is available within the networking connection environment - see "Custom Display Text Message (Absent Text Messages)" on page 1-70. This means that if a station user enables the Absent Text Message feature at his/her station, an incoming call to this station (even one from another networking system) will receive the designated text message (displayed on the calling station LCD).
Internet Protocol (H.450) A-3 Appendix A: Networking Services Set CO Ring Assignment Use PGM 144 … see page 1-13. OPERATION / SETUP To route a call to the network Attendant - as a System Attendant 1. Assign Network DSS to any Attendant (other than the System Attendant). 2. Press [ATD DND]. 3. Dial the Attendant code from any station in the system. The call is routed to the network Attendant, ring back tone sounds at the calling station, and the [NET DSS] LED lights.
Internet Protocol (H.450) A-4 Appendix A: Networking Services ADMIN PROGRAMMING Set Networking Supplementary Attributes Use PGM 321 … see page A-23. Assign TCP Port Use PGM 321, then FLEX 2 … see page A-23. Assign UDP Port Use PGM 321, then FLEX 3 … see page A-23. Assign BLF Manager IP Address Use PGM 321, then FLEX 4 … see page A-23. Set Duration of BLF Status Use PGM 321, then FLEX 5 … see page A-23.
Internet Protocol (H.450) A-5 Appendix A: Networking Services OPERATION / SETUP To use CCBS 1. Dial a busy station another networking system. 2. Press [CALLBK]. A confirmation tone sounds, and the call will be disconnected. When the busy called station returns to Idle, the caller receives a call-back ring. 3. Answer the call-back ring to automatically redial the station that was busy.
Internet Protocol (H.450) A-6 Appendix A: Networking Services Centralized SMDR for Network (Transit) Calls The Station Message Detail Recording (SMDR) utility will provide details on both incoming and outgoing CONDITIONS • The SMDR call reports from the master system include the station number from the networked systems (NET-Number) on CO Transit-In and CO Transit-Out calls. • The NET-Number are automatically included in the Centralized SMDR output for CO Transit-In and CO Transit-Out calls.
Internet Protocol (H.450) A-7 Appendix A: Networking Services Centralized Voice Mail System (VMS) An external Voice mail system can be used within a networked SBX IP 320 system. CONDITIONS • When a centralized VMS is assigned in a networked system, the number of the centralized VMS should be the same as the representative number of mail access created in the master system.
Internet Protocol (H.450) A-8 Appendix A: Networking Services ADMIN PROGRAMMING Add a Network Station for Assign Destination Use PGM 144 … see page 1-13. Set Error Destination Use PGM167, then FLEX 2 … see page 1-126. CO Transit - In This feature automatically re-routes incoming DID/MSN calls from another networked system.
Internet Protocol (H.450) A-9 Appendix A: Networking Services CO Transit - Out The CO Transit-Out increases efficiency of CO lines, and reduces call costs by routing outgoing CO calls to the nearest appropriate point within a networked system. CONDITIONS IMPORTANT: The system requires sufficient digit translation and string analysis options to enable the switch to route the call correctly.
Internet Protocol (H.450) A-10 Appendix A: Networking Services Set Networking CO Line Type Use PGM 322, then FLEX 4 … see page A-24. Access Network Routing Table - Numbering Plan Use PGM 324 … see page A-24. OPERATION / SETUP When a CO Transit-Out is Activated 1. When a CO Transit-Out code is entered for a station on another networked system, the networked system secures a CO line that is preprogrammed for transmitting the CO Transit-Out codes to the master system. 2.
Internet Protocol (H.450) A-11 Appendix A: Networking Services Identification Service Between networking systems, a station name can be transmitted to (and displayed on) destination stations via the Identification Service feature. There are two types of Identification Services available: • Calling Name Identification Presentation (CNIP) - the name of a station is transmitted to/displayed on the destination when an outgoing call to a station in another network is made.
Internet Protocol (H.450) A-12 Appendix A: Networking Services ADMIN PROGRAMMING Enable CLI Message Wait Use PGM 114 … see page 1-139. Set Networking Basic Attribute Use PGM 320 … see page A-22. Set Networking CO Line Attribute Use PGM 322 … see page A-24. Access Networking Routing Table - Numbering Plan Use PGM 324 … see page A-24. OPERATION / SETUP To Retrieve/Delete MWI messages: 1. When the MWI LED is flashing, press [CALLBK].
Internet Protocol (H.450) A-13 Appendix A: Networking Services Network Call (Net Call) This feature allows a user to make a call to a station in another networked system by dialing a station number in the same way that an intercom call is placed to a station within the same system. In addition, all telephony features available for intercom calls (such as e.g., call transfer, hold, conference) are available for Net Calls.
Internet Protocol (H.450) A-14 Appendix A: Networking Services Network (Net) Call Forward A station user can forward Network Calls over the network to any networked station, hunt Group, or VMIB in the System. CONDITIONS • There are two kinds of standard Net Call Forward signaling methods in the H.450 protocol specification: Join and Rerouting.
Internet Protocol (H.450) A-15 Appendix A: Networking Services Network Follow-Me Forward A User from one system can activate a Follow-Me-Forward from a station on another system within the network. Once activated, all calls to the Forwarded station will be forwarded to the designated station over the network. The forward can only be cancelled from the Forwarded station. CONDITIONS • An Authorization code must be registered to use Follow-Me Call Forward. • Remote deactivation is not supported.
Internet Protocol (H.450) A-16 Appendix A: Networking Services OPERATION / SETUP To activate Network Call Forward- Follow-Me 1. From the station that the calls will be forwarded to, press [SPEAKER] + [DND/FWD]. 2. Dial the Follow-Me-Forward code (0) + the station number that is to be Call-Forwarded from another system. 3. Dial the Authorization Code + the # button; the [DND/FWD] will flash at the Forwarding station and a confirmation tone will be provided. 4.
Internet Protocol (H.450) A-17 Appendix A: Networking Services Network Firewall Routing SBX IP 320 supports networking of systems that are utilizing a static/1-to-1 NAT translation. CONDITIONS • This feature can be programmed with each Net Numbering Plan table. • The VOIBE must be version 2.1Ck or later. • If the networked systems use: - the same network, then Firewall Routing should be disabled. When this is the case, the Local IP address is used by networking feature.
Internet Protocol (H.450) A-18 Appendix A: Networking Services ADMIN PROGRAMMING Set Networking Basic Attributes Use PGM 320 … see page A-22. Set Networking Supplementary Attributes - Transfer Mode Use PGM 321 … see page A-23. Set Networking CO Line Attributes Use PGM 322 … see page A-24. Access Networking Routing Table - Numbering Plan Use PGM 324 … see page A-24. OPERATION / SETUP See "Call Transfer" on page 1-184.
Internet Protocol (H.450) A-19 Appendix A: Networking Services Enable Transit-Out Security Transit-Out Security -- if transit-out security option is PGM 161 + FLEX 23 + 0 set, the system searches for registered IP in the Net (Off) + [HOLD/SAVE] Number tables. If received IP does not match any registered IP in the Net Number Table, this call will be disconnected. VALUES -0 = Off 1 = On VOIP Networking Two SBX IP 320 Systems can be connected through the VOIB.
Internet Protocol (H.450) A-20 Appendix A: Networking Services ADMIN PROGRAMMING Set CO Service Type (to ISDN DID) Use PGM 140 … see page 1-135. Set ISDN CO Line Attributes - DID Conversion Type Use PGM 143 … see page 1-125. Enable DID Receive Digit and DID Digit Mask Use PGM 146 … see page 1-121. Access Flexible DID Table Use PGM 231 … see page 1-127. Access Flexible Station Numbering Plan Use PGM 105 … see the SBX IP Installation Guide.
Internet Protocol (H.450) A-21 Appendix A: Networking Services EXAMPLE: In the following example, DID TYPE 1 is appropriate for the set up. To configure the net CO line connection, the net CO group and type must be set to '01' and 'NET'.
Networking Programming Tables A-22 Appendix A: Networking Services Networking Programming Tables Networking Basic Attributes (PGM 320) Press the [TRANS/PGM] button, dial 320 and follow the specific procedure: FEATURE / DESCRIPTION PROCEDURE Networking Enable -- used to enable the networking PGM 320 + FLEX 1 + 0 feature.
Networking Programming Tables A-23 Appendix A: Networking Services FEATURE / DESCRIPTION Networking VPN Enable (Reserved) PROCEDURE DEFAULT / VALUES PGM 320 + FLEX 7 + OFF VALUES -(Value) + [HOLD/SAVE] 0 = Off 1 = On Networking Call Completion Retain Mode -- used to PGM 320 + FLEX 8 + OFF VALUES -set the networking supplementary signaling type of (Value) + [HOLD/SAVE] 0 = Off the call completion. If this value is set to ON, the 1 = On signaling of call completion retain mode is executed.
Networking Programming Tables A-24 Appendix A: Networking Services Networking CO Line Attributes (PGM 322) 1. Press the [TRANS/PGM] button and dial 322. 2. Enter the CO Line Range and follow the specific procedure: FEATURE / DESCRIPTION PROCEDURE DEFAULT / VALUES Networking CO Line Group -- used to select the CO Line Group for networking calls. PGM 322 + FLEX 1 + 00 (Net CO Line Group) + [HOLD/SAVE] VALUES -Range = 00-24 VOIP Mode -- allows the choice of using H.323 or SIP at each VOIP CO line.
Networking Programming Tables A-25 Appendix A: Networking Services FEATURE / DESCRIPTION PROCEDURE DEFAULT / VALUES Net Number Plan CO Line Group -- used to select the CO line group for routing networking calls. PGM 324 + FLEX 3 + Net CO VALUES -Line Group + [HOLD/SAVE] Range = 00-24 CPN IP Information -- the IP address for VoIP (CPN info 1-CPN info 4). If the destination system has several IP addresses and all channels of the 1st address is busy, then the system tries to connect to the 2nd address.
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Appendix B VoIP Service This chapter describes the feature settings and protocols needed to configure the SBX IP system so it will work with the VoIP Service: VOIP IP Setting - PGM 340 Call by IP Address Call by Routing Table Early H.245 H.245 Tunneling Normal/Fast mode for H.323 TOS for H.
Call By IP Address B-2 Appendix B: VoIP Service Set VOIB IP IP Address (Skip:#) -- used to set the IP address of the VOIP board. PGM 340 + FLEX 1 + IP Address (VALUE) + [HOLD/SAVE] VALUES -12 digits Gateway Address (Skip:#) -- used to set the gateway address of the VOIP board. PGM 340 + FLEX 2 + IP Address (Value) + [HOLD/SAVE] VALUES -12 digits Subnet Mask (Skip:#) -- used to set the subnet mask of the VOIP board. PGM 340 + FLEX 3 + Subnet Mask (12 digits) + [HOLD/SAVE] VALUES -Default = 255.255.
Call by Routing Table B-3 Appendix B: VoIP Service Call by Routing Table This feature uses station numbers that are programmed in the Network Routing Table - see ADMIN PROGRAMMING. CONDITIONS • For calls accessing the Network Table, VOIB calls follow the ISDN DID call procedure (that is DID Conversion Type, Digit Conversion Table, Flexible DID Table, etc.) - see page 1-125. • VOIP CO calls do not follow the assigned Ring Assignment even if DID/DISA destinations are forwarded to the Attendant.
Early H.245 B-4 Appendix B: VoIP Service Access Networking Routing Table Use PGM 324 … see page A-24. Set DID/DISA Destination Use PGM 167 … see page 1-126. OPERATION / SETUP To use the Call by Routing Table: Dial the station number (included in the range from start to end as set up in network Routing Table). • The system selects a VOIP CO line within the CO Group as assigned in the Network Routing Table. • The user hears a Ring Back Tone.
H.245 Tunneling B-5 Appendix B: VoIP Service H.245 Tunneling This allows entities in the signalling path (such as gatekeepers) to perform functions (such as divert on no-reply or other advanced call control) that result in a Q.931 call state at one endpoint that differs from the actual call state at another endpoint. Such intermediate entities ensure that H.245 messages (encapsulated in Q.931 messages) are forwarded to the other endpoint. Furthermore, such messages are forwarded even if the Q.
TOS for H.323 B-6 Appendix B: VoIP Service ADMIN PROGRAMMING Enable Normal/Fast Mode H.323 (Fast) Mode -- selects H.323 Mode. PGM 340+ FLEX 18 + 1 (Value) + [HOLD/SAVE] VALUES -0 = Normal 1 = Fast TOS for H.323 In the IP Datagram, 8 bits are reserved for the Service type. These bits can be further broken into five sub-fields as shown below. 0 2 3 4 5 6 PRECEDENCE 1 D T R UNUSED 7 The three precedence bits specify the datagram precedence varying from 0 to 7.
TOS for H.323 B-7 Appendix B: VoIP Service Executing "ping2" for different TOS with no load. The modified NIKHEF ping code is run from nereus.slac.stanford.edutonocdev1-qos.es.net with TOS: 0, 32, 64, 96, 128, 160, 192, 224 & No TOS specification. The code is run for 10,000 packets of each TOS. The TOS numbers represent the precedence bits as follows.
Other VOIB Programming Codes B-8 Appendix B: VoIP Service Other VOIB Programming Codes VOIP IP Setting (340) Press the [TRANS/PGM] button, dial 340, and follow the specific procedure: Trace Password -- used to set the password PGM 340 + FLEX 5 + Value (10 -which is needed to contact the VOIP board for characters, numbers only) + trace. [HOLD/SAVE] Default Codec -- used to set the default codec PGM 340 + FLEX 6 + Value + for the VOIP board. [HOLD/SAVE] VALUES -0 = G.723.1 (Default) 1 = G.729 2 = G.
Other VOIB Programming Codes B-9 Appendix B: VoIP Service Echo Canceler -- used to select the Echo Canceller of VOIP board. PGM 340 + FLEX 14 + 1 (Value) VALUES -+ [HOLD/SAVE] 0 = Off 1 = On DTMF Mode -- used to set the DTMF mode of PGM 340 + FLEX 15 + Value + the VOIP board. [HOLD/SAVE] VALUES -2 = Inband DTMF 3 = RFC 2833 4 = Outband DTMF Jitter Buffer -- used to set the Jitter buffer of VOIP board.
Other VOIB Programming Codes B-10 Appendix B: VoIP Service Gatekeeper Setting (PGM 341) Press the [TRANS/PGM] button, dial 341, and follow the specific procedure: Gatekeeper Usage -- used to select Gatekeeper for use or not. PGM 341 + FLEX 1 + 0 (Off) VALUES -+ [HOLD/SAVE] 0 = Off 1 = On Gatekeeper Call Mode -- used to set the Call PGM 341 + FLEX 2 + 1 Mode. (Value) + [HOLD/SAVE] VALUES -0 = Direct 1 = Gatekeeper Reroute Gatekeeper Open H.
Other VOIB Programming Codes B-11 Appendix B: VoIP Service VoIB H.323 ID -- used to set a unique VOIB's PGM 341 + FLEX 14 + Value VALUES -ID. + [HOLD/SAVE] Up to 23 characters VoIB E164 Address -- used to set the station PGM 341 + FLEX 15 + Value VALUES -number.
Other VOIB Programming Codes B-12 Appendix B: VoIP Service RSG/IP Attributes (PGM 382) Press the [TRANS/PGM] button, dial 382, and follow the specific procedure: Transfer Mode -- determines Transfer mode (IP address or MAC address) when using RSG/IP phone; when using RSG/IP phone, messages are sent to various devices using an IP Address. Casting Mode -- determines Casting mode (Uni-cast or Multi-cast) when using RSG/IP phone.
Other VOIB Programming Codes B-13 Appendix B: VoIP Service IP Phone Attributes (PGM 386) It is recommended that you use PC Admin to enter the MAC Address, 1. Press the [TRANS/PGM] button and dial 386. 2. Enter the appropriate Bin number (range = 01-16) and follow the specific procedure: Set MAC Address -- is used to register an IP Phone to the system, by entering its MAC Address (refer to Button Table).
Other VOIB Programming Codes B-14 Appendix B: VoIP Service RSG/IP Phone RX Gain Control (PGM 396) RX gain tables for IP phone: RSG_IP PHONE RX from DKTU PGM 396 + FLEX 1 RSG_IP PHONE RX from SLT PGM 396 + FLEX 2 IP PHONE RX from CTR SLT PGM 396 + FLEX 3 IP PHONE RX from WKT PGM 396 + FLEX 4 RSG_IP PHONE RX from ACO PGM 396 + FLEX 5 IP PHONE RX from CTR ACO PGM 396 + FLEX 6 RSG_IP PHONE RX from DCO PGM 396 + FLEX 7 RSG_IP PHONE RX from VMIB PGM 396 + FLEX 8 RSG_IP PHONE RX from DTMF PGM 39
SIP Programming (PGM 500-501) B-15 Appendix B: VoIP Service SIP Programming (PGM 500-501) SIP Attributes I (PGM 500) The SIP Attribute 1 Program is used to set Proxy Server and DNS settings for the VOIB. IMPORTANT: --> This programming can only be done by using PC Admin. Proxy Server Address -- SIP proxy server address. max. 32 digits character string (e.g. abcd@efg) Proxy Server Port -- SIP proxy port number. 0000-9999 Proxy Registration Timer -- SIP proxy server registration timer.
SIP Attributes II (PGM 501) The SIP Attributes 2 Program is used to set the SIP User table. The maximum table bin number is 32. IMPORTANT: --> This programming can only be done by using PC Admin. User ID -- used to set the SIP User ID which is used in the "From" Header (ex: caller@caller.domain max. 64 digits of character string Authentication User Name -- used to set the SIP Authentication User Name if authentication is used. max.
Appendix C Voicemail Service Administrator Mailbox This feature provides a mailbox that allows a user to perform common administrative tasks associated with voice mailboxes using telephone commands. The administrator mailbox can also be used to record a broadcast message that is delivered to all mailboxes in the system. Using Admin Mailbox Options When a user enters a voice mailbox, they will hear the following prompts: • Press 1 to listen to your messages. • Press 2 to record your greeting.
Administrator Mailbox C-2 Appendix C: Voicemail Service Enable Admin Rights Admin Rights-- if value is set to ON, a mailbox user will be PGM 127 + FLEX 1 + 1 granted access to the administrator menu [9] in their mailbox. (Enable) + [HOLD/SAVE] VALUES -0 = Disable 1 = Enable Set COS (1-5) COS (1-5) -- assigns one of the five COS settings to the mailbox. The default is COS 1.
Administrator Mailbox C-3 Appendix C: Voicemail Service To Record a Mailbox Greeting: 1. Log in to Voicemail and press 9 to access Administrator functions. 2. Dial 4 to select "Record mailbox greeting". 3. Enter the desired mailbox number. 4. At the prompt, select one of the following actions: • to listen press 1. • to record press 2. • to delete press 3. • to cancel and go back to the administration main menu, press #.
Announce Only Mailbox C-4 Appendix C: Voicemail Service Announce Only Mailbox This feature provides a method to mark a mailbox as an "announce" type. When a caller enters the mailbox, a customized greeting plays and then returns the caller to the previous menu or teminates the call, whichever is programmed. CONDITIONS • The Announcement Only option must be set in Admin Programming. • There is no limit to the number of mailboxes that can be marked as "announcement only".
Announcements C-5 Appendix C: Voicemail Service Announcements Record System Greetings Although the SBX IP 320 provides a series of default pre-recorded greetings and prompts (in the VMIB), these recordings can be customized and re-recorded for use throughout the system. IMPORTANT: The VMIB MUST BE INSTALLED in order for system greetings and prompts to be recorded. An error tone sounds if an attempt is made to record system greetings and prompts in a system without a VMIB.
Announcements C-6 Appendix C: Voicemail Service • When the Attendant accesses a specific greeting/prompt number, any existing recording stored for that number is played. • To record or delete a message at Attendant station, all VMIB ports MUST be idle. • When a call is transferred to the Attendant, a "Transfer to Attendant" prompt is played for the caller followed by a tone. • If there is no recorded greeting or prompt, an pre-programmed tone is sounded instead.
Announcements C-7 Appendix C: Voicemail Service OPERATION / SETUP To record system greetings from the System Attendant station: 1. Press [TRANS/PGM], then enter 06. 2. Enter the message number (001-070). If a recording exists at that message number, it will be played. Otherwise, a prompt is played: "Press the # button to record". 3. Press # to start recording. The "Record your message" is played followed by a confirmation tone. 4. Record the message.
Announcements C-8 Appendix C: Voicemail Service • If the station has several voice mail messages waiting to be retrieved, the first message to be played is the message with an associated station number. The priority of message retrieval is: Message wait with station number, then VMIB Message wait, then CLI Message wait, then VM group Message wait.
Announcements C-9 Appendix C: Voicemail Service Set VMIB Forward No Answer Timer Call Forward No Answer Timer -- if a value is set for no answer call forward, when the station does not answer, the call will be routed to the assigned forward destination following expiration of this timer. PGM 181 + FLEX 1 + 015 Seconds (3 digits) + [HOLD/SAVE] VALUES -Range = 000-255 Set VMIB User Record Timer Use (PGM 181), then FLEX 3 … see page C-6.
Calls to Voicemail C-10 Appendix C: Voicemail Service To append an existing VMIB message (7224D only): 1. While listening to a message, press the [ADD] soft button. 2. Record the appended message. 3. Press [HOLD/SAVE] to save the recording. To rewind the current message: Press the [REWIND] soft button to rewind the current message as per the setting of the Rewind Message Timer - see ADMIN PROGRAMMING.
Calls to Voicemail C-11 Appendix C: Voicemail Service Direct Transfer to VMIB A station can be set up to transfer CO/ICM calls directly into a station's voice mailbox. CONDITIONS • Direct transfer to a network voice mailbox is not supported. • VMIB Access option must be enabled - see ADMIN PROGRAMMING. ADMIN PROGRAMMING Enable VMIB Access Use PGM 113, then FLEX 2 … see page C-10 OPERATION / SETUP To transfer the current call directly to a station’s voice mailbox: 1. Press [TRANS], then [CALL BK]. 2.
Calls to Voicemail C-12 Appendix C: Voicemail Service EXAMPLE: E-mail Message CONDITIONS • E-mail notification is in addition to the message light and any outbound notification that are enabled. ADMIN PROGRAMMING E-mail Notification E-mail Notification -- if value is set to ON, the station user will be notified when voicemail messages are received. PGM 127 + FLEX 12 + 1 (On) + [HOLD/SAVE] VALUES -0 = Off 1 = On Voicemail Password Voicemail User Password -- password of e-mail server IP address.
Calls to Voicemail C-13 Appendix C: Voicemail Service E-mail Address E-mail Address -- your e-mail address. PGM 127 + FLEX 15 + VALUES -VALUES + [HOLD/SAVE] max 50 characters E-mail User ID SMTP User ID -- user ID of e-mail server IP address. PGM 127 + FLEX 16 + VALUES -VALUES + [HOLD/SAVE] max 24 characters E-mail User Password SMTP Password -- user password of e-mail server IP address.
Calls to Voicemail C-14 Appendix C: Voicemail Service ADMIN PROGRAMMING Set No Answer to VMIB Timer Forward to VMIB Timer -- If the Auto Forward To VMIB feature (PGM 113 - FLEX 14) is set for a station, the call is automatically forwarded to voice mail after this timer expires, so the caller can leave a voice message.
Calls to Voicemail C-15 Appendix C: Voicemail Service OPERATION / SETUP To use Remote VMIB Control: 1. Use DID/DISA or ICM access to dial the station number. 2. While the user greeting is playing, press *. The "Enter your password" prompt is played. 3. Enter password (authorization code) and press # button (if authorization code is more than 5 digits, the # button is not needed) - see "Authorization Code" on page 1-20. A message plays that tells the user the number of messages in the mailbox. 4.
Mailbox Buttons C-16 Appendix C: Voicemail Service Return Call Using CLI (8224D phones only) When an outside caller leaves a message, the CLI is saved with message. When the message is played, the CLI is displayed. The user can then use the CLI on the display to return the call. CONDITIONS • This feature is only available for 8224D model phones. • The voice mail message and associated CLI are not deleted when the Callback feature is activated.
Mailbox Buttons C-17 Appendix C: Voicemail Service ADMIN PROGRAMMING Enable VMIB Access Use PGM 113, then FLEX 2 … see page C-10 OPERATION / SETUP To program a Mailbox Button at a Flex button (digital phones only): 1. Press [TRANS/PGM], then the flex button to be assigned. 2. Press [TRANS/PGM], then 47. 3. Enter the station number for which a Mailbox Button is being programmed. 4. Press [HOLD/SAVE] to store the setting. To program a Mailbox Button for a Virtual Mailbox: 1.
Messages C-18 Appendix C: Voicemail Service Messages Copy Messages to Another Mailbox (Cascading) Message cascading is a feature that copies messages left for the originating mailbox to another mailbox. Once the message is moved into the other mailbox, notification events can take place based on that mailbox settings. CONDITIONS • A mailbox can only have 1 cascade mailbox destination. • Mailbox messages are retained in each mailbox.
Messages C-19 Appendix C: Voicemail Service Forward Messages to Another Mailbox This feature allows a mailbox owner to forward a message to another mailbox. CONDITIONS • For 2-hour version of VMIB: • Forwarding a message from one mailbox to another results in the message being automatically deleted from the original mailbox. For 8-hour version of VMIB: Forwarding a message to another mailbox does not automatically delete the message from the original mailbox.
Messages C-20 Appendix C: Voicemail Service Forward Messages to AA & Rerouting to Another Station Unanswered incoming CO calls can be forwarded to the Auto Attendant with an VMIB announcement, then rerouted to another station using CCR (see page 1-120). CONDITIONS • If the Attendant station does not answer an incoming call before the No Answer Timer expires, the call is forwarded to the Auto Attendant.
Messages C-21 Appendix C: Voicemail Service Using any phone • The Reply to Message feature will be available to all callers logged into their mailbox, using any of the following access methods: - ICM: digital phone 8 btn; digital phone 24 btn; SLT (all types); IP phone (all types) - CO caller: Any CO call on any line type including SIP & Analog - Networked caller: Any net call from any phone • During or after playing a message, the user can press #5 to reply to the message.
Outcall Notification C-22 Appendix C: Voicemail Service Outcall Notification A prompt will play when the system contacts the outcall party: "This is the SBX IP system, there is a message for [mailbox xxx]". If the system cannot reach the notification party after the specified number of attempts, the system will consider the notification failed.
Two-way Record C-23 Appendix C: Voicemail Service Outbound Notification Interval Outbound Notification Interval -- determines the interval PGM 127 (VMON) + in between notification attempts in the event of a failure. FLEX 13 + Value + [HOLD/SAVE] VALUES -1-60 minutes (default = 3) OPERATION / SETUP To apply Outcall Notification settings Press TRANS/PGM 68 and select one of the following when prompted: • 1 to enable or disable the Outbound Notification feature.
Two-way Record C-24 Appendix C: Voicemail Service • Protocol: When the user presses the {RECORD} button, the system sends an SMDI message to Voice Mail PC through a RS-232C serial cable.
Virtual Mailboxes C-25 Appendix C: Voicemail Service Recording via VMIB CONDITIONS • A Record Flex button must be programmed at the station. • The recording feature is not available for: - SLT phones - Intercom calls • The recording feature is canceled when station goes off-hook, presses the {RECORD} button a second time, presses [FLASH], or if the CO party hangs up. • When the recording feature is activated, the {RECORD} button LED flashes at 240 ipm.
Virtual Mailboxes C-26 Appendix C: Voicemail Service • For virtual mailboxes, Outcall Notification is not supported (LCR and Toll check does not apply). NOTE: This feature should not be confused with Outbound Nofification which is similiar, however, Outcall Nofification must be set up by the Administrator. Virtual mailboxes have the same administrative parameters as a normal mailbox. These parameters are described in the Admin Programming section below.
Virtual Mailboxes C-27 Appendix C: Voicemail Service VMIB MSG Password VMIB MSG Password -- if value is set to ON, the virtual PGM 129 + FLEX 6 + 1 (On) + [HOLD/SAVE] mailbox owner must enter a password to retrieve voice mail messages. VALUES -0 = Off 1 = On VMIB MSG time VMIB MSG Time -- if if value is set to ON, the time will be heard when voice mail messages are retrieved.
Virtual Mailboxes C-28 Appendix C: Voicemail Service Outbound Notification Retry Outbound Notification Retry -- determines how many times the system will retry the notification in the event of a failure. PGM 129 (VMON) + FLEX 12 + Value + [HOLD/SAVE] VALUES -1-9 Outbound Notification Interval Outbound Notification Interval -- determines the interval PGM 129 (VMON) + in between notification attempts in the event of a failure.
Virtual Mailboxes C-29 Appendix C: Voicemail Service Voicemail Password Voicemail User Password -- password of e-mail server IP address. PGM 129 + FLEX 17 + Value + [HOLD/SAVE] VALUES -max 11 digits E-mail Server IP SMTP Server IP -- IP address of e-mail server. PGM 129 + FLEX 18 + Value (e-mail server IP address) + [HOLD/SAVE] VALUES -ex. -- xxx.xx.xx.xx E-mail Address -- enter your e-mail address (your PGM 129 + FLEX 19 + name@your company.
Voice Mailbox COS C-30 Appendix C: Voicemail Service Voice Mailbox COS The system provides administrative options to create COS for voice mailboxes. These COS can then be programmed to stations/mailboxes on an individual basis. Up to 5 COS may be programmed. CONDITIONS • The default Class of Service for all mailboxes is 1. • The parameters in COS 1 contain all default settings.
Voice Mail Dialing Table C-31 Appendix C: Voicemail Service Voice Mail Dialing Table The Voice Mail Dialing Table defines the interface for dialing between the SBX IP 320 and the external VM device. In this program mode, the following items can be customized: Press the [TRANS/PGM] button, dial 234., and follow the specific procedure: Voice Mail Dialing Table -- PGM 234 + VALUE1 + VALUE2 + Prefix/Suffix Code (up to 12 digits) + [HOLD/SAVE] VM DESIGNATION (VALUE 1) Release 3.
Voice Mail Dialing Table C-32 Appendix C: Voicemail Service Release 3.
Appendix D Quick Reference - Programming Tables This appendix contains the following system programming tables for Quick Reference navigation through the SBX IP Programming & Operations Guide: PROGRAMMING TABLE Admin Programming Codes D-2 Pre-Programmed System Values D-2 Feature Default Values D-6 Attendant Programming Codes D-44 Fixed Station Programminng Codes D-45 Flexible Button Programminng Codes D-46 Flexible Numbering Plan D-47 Station User Programming Codes D-48 Character Entry Ch
D-2 Appendix D: Quick Reference - Programming Tables Admin Programming Codes Admin Programming Codes Pre-Programmed System Values PGM Flex Code Btn 100 101 1 Feature Location Nation Code Default Value Range max. 4 digits 82 - 2 Customer Site Name max.
D-3 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn 105 - 106 1-21 107 1-19 PRE-PROGRAMMED 108 1 Page No. Feature Flexible Numbering Plan Station Number Default Value Range D-3 sets 1-8 none Plan A D-3 sets 1-8 none Plan B D-4 sets 1-8 none max. 15 digits - 12 digits (Skip: #) 192.168.1.
D-4 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM FLEX FIELD SET1 SET2 SET3 SET4 SET5 SET6 SET7 SET8 106 8 Flash Command to CO Line - SLT 551 *551 551 551 51 *551 51 *551 - 9 Last Number Redial - SLT 552 *552 552 552 52 *552 52 *552 - 10 DND Toggle On/Off - SLT 553 *553 553 553 53 *553 53 *553 - 11 Call Fwd - SLT 554 *554 554 554 54 *554 54 *554 - 12 Speed Dial Prog - 555 SLT *555 555 *40 55 *555 55 *555 - 13 M
D-5 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM FLEX FIELD SET1 SET2 SET3 SET4 SET5 SET6 SET7 SET8 107 10 Retrieve Held CO 8* Line 8* 8* 4* 8* 8* 8* #8* - 11 Retrieve Held Ind 8#xx CO Line 8#xx 8#xx 4#xx 8#xx 8#xx 8#xx #8#xx - 12 Access CO Line 9 (1st avl COL Grp) 9 9 1 0 9 9 0 - 13 Attendant Call 0 0 0 0 9 0 0 #9 - 14 1st Door Open #*1 #*1 #*1 #*1 #*1 #*1 *1 #*1 - 15 2nd Door Open #*2 #*2 #*2 #*2 #*2 #*2
D-6 Appendix D: Quick Reference - Programming Tables Admin Programming Codes Feature Default Values STATION PGM Flex Code Btn Page No.
D-7 Appendix D: Quick Reference - Programming Tables Admin Programming Codes STATION PGM Flex Code Btn Page No.
D-8 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn STATION 113 - Page No.
D-9 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn STATION - 10 Page No. Feature DISA Restriction Default Value Range 1-133 On/Off Off - 11 CLI Name Display 1-138 On/Off Off - 12 ISDN CLI Station Number 1-140 max.
D-10 Appendix D: Quick Reference - Programming Tables Admin Programming Codes STATION PGM Flex Code Btn Page No. Feature Default Value Range 118 1-5 Internal Page Zone Access 1-175 Zone 01-05 01 119 1-5 Conference Page Zone Access 1-93 Zone 06-10 - 120 - - 1 - 2 ICM Tenancy Group - - - ICM Tenancy Group Attendant 1-221 Sta No.
D-11 Appendix D: Quick Reference - Programming Tables Admin Programming Codes STATION PGM Flex Code Btn Page No. Feature Default Value Range 127 13 Voicemail Password C-29 max 11 digits - 14 SMTP Server IP C-29 Ex: xxx.xx.xx.x.
D-12 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn CO LINE 130 - Page No.
D-13 Appendix D: Quick Reference - Programming Tables Admin Programming Codes CO LINE PGM Flex Code Btn Page No.
D-14 Appendix D: Quick Reference - Programming Tables Admin Programming Codes CO LINE PGM Flex Code Btn Page No.
D-15 Appendix D: Quick Reference - Programming Tables Admin Programming Codes SYSTEM SLOT CO LINE PGM Flex Code Btn - 9 Page No.
D-16 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 7 Page No.
D-17 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 14 Page No.
D-18 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - - Page No.
D-19 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 1 Page No.
D-20 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 5 Page No.
D-21 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 5 Page No.
D-22 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 11 Page No.
D-23 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn SYSTEM - 2 Page No.
D-24 Appendix D: Quick Reference - Programming Tables Admin Programming Codes STATION GROUP PGM Flex Code Btn Page No.
D-25 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn STATION GROUP - 10 Page No.
D-26 Appendix D: Quick Reference - Programming Tables Admin Programming Codes ISDN STATION GROUP PGM Flex Code Btn Page No.
D-27 Appendix D: Quick Reference - Programming Tables Admin Programming Codes TABLES PGM Flex Code Btn Page No. Feature Default Value Range 204 - Local Code Table 1-202 entry no. (01-16) max.
D-28 Appendix D: Quick Reference - Programming Tables Admin Programming Codes TABLES PGM Flex Code Btn - 5 Page No. Feature Default Value Range Day Zone 3 DMT 1-160 6 digits 1-160 On/Off - - 6 Check Password 222 - Digit Modification Table - 1 Added Digit 1-161 max.
D-29 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn TABLES 226 Page No. Feature Default Value Range - Emergency Service Call (bin #s 01-10) 227 - Authorization Code Table 001-200 - - 1 Table entry (bin #s 001-200) 1-21 max. 5 digits or 3-11 digits - - 2 Day COS 1-21 1-9 - - 3 Night COS 1-21 1-9 - 228 - - 1-10 - 1-154 max.
D-30 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn TABLES - 1 Page No.
D-31 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn NETWORKING TAB;ES - Page No.
D-32 Appendix D: Quick Reference - Programming Tables Admin Programming Codes VOIP NETWORKING PGM Flex Code Btn - 2 Page No. Feature VOIP Mode Default Value Range A-24 0: H.323 1: SIP 0: H.
D-33 Appendix D: Quick Reference - Programming Tables Admin Programming Codes RSG/IP VOIP PGM Flex Code Btn - 13 Page No. Feature Silence Detection B-8 Default Value Range On/Off Off - 14 Echo Canceller B-9 On/Off On - 15 DTMF Mode B-9 2: Inband 3: RFC 2833 4: Outband DTMF 2 - 16 Jitter Buffer B-9 050-300 (ms) 150 - 17 Voice Monitor B-9 On/Off Off - 18 H.323 Fast Mode B-6 Fast: 1 Normal: 0 Fast - 19 Early H.245 B-4 On/Off Off - 20 H.
D-34 Appendix D: Quick Reference - Programming Tables Admin Programming Codes RSG/IP PGM Flex Code Btn Page No. Feature 381 - RSG/IP Number Assign - 1 RSG Number - 2 IP Phone Number 382 - RSG/IP Attributes - 1 Transfer Mode Default Value Range - - - n/a - - B-11 00-16 - - B-12 IP / MAC 0 IP - 2 Casting Mode B-12 Unicast / Multicast Unicast - 3 Tone Source B-12 0:Off (RSG/IP Phone) 1:On (SBX IP) Off - 4 Peer to Peer B-12 On/Off On - 5 Codec Type B-12 0: G.
D-35 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn RSG/IP - 12 Page No. Feature User Password B-13 max.
D-36 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn NATION SPECIFIC - Page No.
D-37 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn NATION SPECIFIC - 2 Feature ACOB/SLIB Page No.
D-38 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn NATION SPECIFIC - 3 Feature - Page No.
D-39 Appendix D: Quick Reference - Programming Tables Admin Programming Codes NATION SPECIFIC PGM Flex Code Btn - 2 - 3 412 - - 1 - 2 Page No.
D-40 Appendix D: Quick Reference - Programming Tables Admin Programming Codes NATION SPECIFIC PGM Flex Code Btn - 3 Page No.
D-41 Appendix D: Quick Reference - Programming Tables Admin Programming Codes PGM Flex Code Btn INIALIZATION 450 - Page No.
D-42 Appendix D: Quick Reference - Programming Tables Admin Programming Codes SIP PRINT DATABASE PGM Flex Code Btn 451 - - 1 - 2 - Page No.
D-43 Appendix D: Quick Reference - Programming Tables Admin Programming Codes SIP PGM Flex Code Btn 501 - Page No. Feature SIP Attributes 2 (via PC Admin Only) Default Value Range B-16 - - - 1 User ID 64 ASCII characters - - 2 Authentication User Name 64 ASCII characters - - 3 Authentication Password 64 ASCII characters - - 4 Contact Number max. 8 digits - - 5 User ID Register 0-1 0 - 6 User ID Usage On/Off - - 7 Associated Station Sta # - Release 3.
D-44 Appendix D: Quick Reference - Programming Tables Attendant Programming Codes Attendant Programming Codes Attendant Function Prog Type of Code Attendant Attendant Function Prog Type of Code Attendant Abort Periodic Printing 0123 SYS Print All Periodically 0122 SYS Abort Printing 0116 SYS Print All Summary 0121 SYS Authorization Code Cancel 031 SYS Print ATD Traffic 0124 SYS Automatic Day/Night/Weekend/ On Demand/Auto Ring Mode/ Lunch Mode 074 ATD Print Call Hourly 0126 SYS
D-45 Appendix D: Quick Reference - Programming Tables Fixed Station Programming Codes Fixed Station Programming Codes The following numbering plan is fixed, so it cannot be changed in ADMIN PROGRAMMING.
D-46 Appendix D: Quick Reference - Programming Tables Flexible Button Programming Codes Flexible Button Programming Codes Flexible Button Prog Code Flexible Button Prog Code Account Code Activation 80 Headset/Speakerphone Mode 75 ACD STATUS BTN Assignment 8* ICM HOLD BTN Assignment 83 Attendant DND (Networking Only) 55 INTRUSION BTN Assignment (System Attendant) 86 Authorization Code Change 32 Keypad Facility Key (n/a in SBX IP) 89 Authorization Code Registration 31 LCD Display Mode
D-47 Appendix D: Quick Reference - Programming Tables Flexible Numbering Plan Flexible Numbering Plan The following numbering plan can be changed by ADMIN PROGRAMMING 104-107 depending on the user's needs.
D-48 Appendix D: Quick Reference - Programming Tables Station User Programming Codes Station User Programming Codes The following codes can be programmed by any station user to suit their needs by pressing the TRANS/PGM key, unless noted. Note: Any item designated with an asterisk (*) is a System Administrative feature only (including any related sub-menus). It is not available for User Programming.
D-49 Appendix D: Quick Reference - Programming Tables Station User Programming Codes Main Menu [4] Time [5] Message [6] Announce [7] Supplementary [0] Attendant Release 3.
D-50 Appendix D: Quick Reference - Programming Tables Character Entry Chart Main Menu [*] System Sub Menu [#] Enter Admin* Options (ADMIN only) [1] Relocation Out* - [2] Relocation In* - [3] Register Bluetooth (not supported) [4] Bluetooth Usage (not supported) [0] Hotdesk Login - [*] Hotdesk Logout - Character Entry Chart Use the chart below to locate the letter, number, and symbol codes that allow you to enter text on a display and create customized messages.
Appendix E Quick Start Topics This chapter provides examples of several of the most commonly used procedures.
Setting Up Voice Mail E-2 Appendix E: Quick Start Topics Using The Phone to Set Password And Forward Settings Set Up A Password For Station 101 NOTE: Passwords must be different for each station. In addition, passwords must also be numeric (vs. alphanumeric). From Station 101: 1. Press PGM, then dial 31. 2. Enter a 5 digit password. 3. Press Hold/Save to store the password. Program Station Forwarding Checking/changing the Current Forward Setting 1. Log into any Admin Station. 2.
Setting Up Voice Mail E-3 Appendix E: Quick Start Topics If the VMB1 Access setting is turned OFF: 5. Dial 1 to turn on VM1B Access. 6. Press Save to store the setting. Now you can turn on Auto Forward to VMB1 (see next page). Check/change Auto Forward To VMB1 After you make sure that VMB1 Access is turned on (see steps 3 & 4), you can then set the Auto Forward feature. 7. Press Flex Button 14 to hear the current Auto Forward setting. The default setting for Auto Forward is "OFF".
Setting Up Voice Mail E-4 Appendix E: Quick Start Topics Using the Online Admin Tool to Make Password & Forward Settings Set Up a Password NOTE: Passwords must be different for each station; passwords must be numeric (vs. alphanumeric). 1. Log into the Online Admin Tool. 2. Connect to the KSU. 3. Go to Tables > Authorization Table to display the Authorization table window. 4. Click on the Index Number associated with the station to which you want to assign a password (e.g., Station 100 is Index 1). 5.
Setting Up Voice Mail E-5 Appendix E: Quick Start Topics Program Station Forwarding 1. Log into the Online Admin Tool. 2. Connect to the KSU. 3. Go to Station Base Programming > Station List to display the Station Attribute window. 4. Enter the Station Range, then click Refresh. 5. Right-click on the station you want to program, then select the Edit Tool. 6. Click STA Attr I. 7. Make sure the Call Forward option is enabled (there should be a check mark in the check box).
Setting Up Voice Mail E-6 Appendix E: Quick Start Topics 8. Click STA ATTR III. 9. Make sure the VMB1 Access option is enabled (a check mark in the check box). The default setting is enabled (ON); however, if it isn’t enabled, click on it to enable it. 10. Ensure the Auto FWD VMIB option is enabled (a check mark in the check box). The default setting is disabled (OFF); if it isn’t enabled, click on it to enable it. 11. Click Update to store the changes.
Turn On Voice Mail Notification to a Cell Phone E-7 Appendix E: Quick Start Topics Turn On Voice Mail Notification to a Cell Phone 1. Press Trans/PGM. 2. Dial 68. 3. Dial 1 (to turn on notification). 4. Press Save. 5. Press Trans/PGM. 6. Dial 69. 7. Enter the telephone number you wish notified. 8. Press Save. When a voice mail is received for that station, the system will call the notification number. If answered, the called party will be allowed to retrieve their voice mail.
Using the Phone to Associate CO Ringing to a Hunt Group E-8 Appendix E: Quick Start Topics Set the Ring Group Attributes 1. Press PGM, then enter 191 (for Hunt Group Attributes). 2. Enter 620 (for Group Number). 3. Press Flex Button 7 (for Overflow Destination). 4. Enter 3 (for VM1B). 5. Enter 01 (for Announcement Number), then press Save. 6. Press Flex Button 8. 7. Enter 020 (for Overflow Timer), then press Save. Program CO 01-02 To Ring The Hunt Group Days 1.
Using the Phone to Associate CO Ringing to a Hunt Group E-9 Appendix E: Quick Start Topics Using PCAdmin to Associate CO Ringing to a Hunt Group 1. Log into the online Admin tool and connect to the KSU. 2. Expand the Station Group option. 3. Double-click on Station Group to display its corresponding window. 4. Right-click on the Station Group you want to program, then select Update Tool. Release 3.
Using the Phone to Associate CO Ringing to a Hunt Group E-10 Appendix E: Quick Start Topics 5. Highlight the Station Numbers that you want to add to the Group. 6. Click the “>” (greater than sign) to add to the group. 7. Set the appropriate Group Type. 8. Click Update. Release 3.
Using the Phone to Associate CO Ringing to a Hunt Group E-11 Appendix E: Quick Start Topics 9. Right-click on the Station Group you want to program, then select Attribute Assign to display the Station Group Attribute window. Release 3.
Using the Phone to Associate CO Ringing to a Hunt Group E-12 Appendix E: Quick Start Topics 10. Assign the Overflow Destination and Overflow Timer. 11. Click Update. Release 3.
Using the Phone to Associate CO Ringing to a Hunt Group E-13 Appendix E: Quick Start Topics Change the forwarding on Hunt Group 620 to VMB 107: 12. Right-click on Station Group 620 and Select Attribute Assign. 13. Change the Overflow Destination to Station 107, then click Update. Release 3.
Using the Phone to Associate CO Ringing to a Hunt Group E-14 Appendix E: Quick Start Topics CO Ringing Hunt Group Overflow Example Login to Admin on Station 100 (or any admin station) and create a Ring Group 620 with member Stations 100-101 as follows: 1. Press PGM. 2. Dial 190 (Station Group Programming). 3. Dial 620 (Group Number). 4. Press Flex Button 1. 5. Dial 4 (Group Type). 6. Press Save. 7. Press Flex Button 3 (Group Member Assignment). 8.
Using the Phone to Associate CO Ringing to a Hunt Group E-15 Appendix E: Quick Start Topics Program CO 01-02 to Ring the Hunt Group Days 1. Press PGM. 2. Dial 144 (CO Ringing Assignments). 3. Dial 0102 (CO Line Range). 4. Press Flex Button 1 (Day Ringing). 5. Dial 2 (Type Hunt Group). 6. Dial 620. 7. Press Save. Connect to the KSU with the Online Tool. Click the dropdown for Station Group and Select Station Group. Right-click on the Station Group you wish to program and Select Update Tool.
Using the Phone to Associate CO Ringing to a Hunt Group E-16 Appendix E: Quick Start Topics 1. Right-click on the Station Group you wish to program and select Attribute Assign. 2. Assign the Overflow Destination, Overflow Timer, and Update. Change the forwarding on Hunt Group 620 to VMB 107 via Phone Admin as follows: 1. Press PGM. 2. Dial 191. 3. Dial 620. 4. Press Flex Button 7. 5. Dial 1 (Station). 6. Dial 101. 7. Press Save. NOTE: Release 3.5 SBX does not provide for overflow directly to a VMB.
Using the Phone to Associate CO Ringing to a Hunt Group E-17 Appendix E: Quick Start Topics Using the Online Tool: 1. Connect to the KSU. 2. Select the dropdown for Station Group and Select Station Group. 3. Right-click on Station Group 620 and select Attribute Assign. 4. Change the Overflow Destination to Station 107. 5. Update. Release 3.
Auto Attendant Customer Call Routing Setup (Example) E-18 Appendix E: Quick Start Topics Auto Attendant Customer Call Routing Setup (Example) Programming Via Phone Enter ADMIN PROGRAMMING on Station 100 (or any Admin Station). Program the Call Routing (CCR) number that matches the Announcement Number you are using (in this case CCR 01). From any Admin Station: 1. Press PGM, then enter 228. 2. Enter the CCR Number 01, then press Save. 3.
Auto Attendant Customer Call Routing Setup (Example) E-19 Appendix E: Quick Start Topics Programming Via PCAdmin In PCAdmin: 1. Connect to the KSU. 2. Expand the Tables option, then double-click on Customer Call routing from the Menu List. From the Destination (Key Action) you wish to program: 3. Select the appropriate function. 4. Enter the accompanying information in the field to the right. 5. Once all the applicable information has been selected/entered: click Update, then Close. NOTE: Release 3.
Auto Attendant Customer Call Routing Setup (Example) E-20 Appendix E: Quick Start Topics Instructions for Recording Greetings and Prompts Recording AA Greetings From any Admin Station: 1. Press PGM, then enter 06 (for Record Announcements) and 001 (for Announcement Number). 2. Press #, then begin recording the greeting. 3. Press Hold or Save to end the recording. NOTE: The prompt you hear will say “If you wish to leave a message press #". Repeat the steps above to record additional greetings (e.g.
Networking Two SBX IP Systems E-21 Appendix E: Quick Start Topics Networking Two SBX IP Systems TECH TIP SBX 200809-08a SBX IP currently supports Networking via VoIP. Requirements are a VOIB card (for each system) and a Network Code Key (for each system). VOIB and KSU Software should be current. If there will be centralized Voicemail an external Analog Voicemail System is required. If they wish to have BLF across the network then a BLF Manager is required.
Networking Two SBX IP Systems E-22 Appendix E: Quick Start Topics System A Programming 1. Program the KSU IP Address Information: Pre-programmed > IP Settings … Update. Release 3.
Networking Two SBX IP Systems E-23 Appendix E: Quick Start Topics 2. Change the numbering plan to 4 digits beginning with 1100: Pre-programmed > Numbering Plan > Station Range (set station range). Release 3.
Networking Two SBX IP Systems E-24 Appendix E: Quick Start Topics 3. Program VOIB CO lines as ISDN DID: CO Base Program > CO Line List … Update. NOTE: Release 3.5 Which CO Lines you program will depend on your Hardware Configuration.
Networking Two SBX IP Systems E-25 Appendix E: Quick Start Topics 4. If you will be using a Loop Button to access Dialtone for External Calls, you will need to move the VoIP CO Lines to a different Line Group. CO Attributes I > Line Group 24 (do not use Line Group 25) … Update. Release 3.
Networking Two SBX IP Systems E-26 Appendix E: Quick Start Topics 5. Program CO ISDN Conversion Type 1: CO ISDN Attributes … Update. Release 3.
Networking Two SBX IP Systems E-27 Appendix E: Quick Start Topics 6. Program CO Line Attributes III for VOIP CO Lines for DID Digit Receive Number 4, DID Digit Mask #***. Release 3.
Networking Two SBX IP Systems E-28 Appendix E: Quick Start Topics 7. Program VOIB Settings: VOIB/Gatekeeper > IP Address, Gateway Address, Subnet Mask, DNS Address and VOIB Mode (either H323 or DUAL) … Update. Release 3.
Networking Two SBX IP Systems E-29 Appendix E: Quick Start Topics 8. Program Net Enable and BLF Manager Address (if using BLF Mgr): Network > Networking Attributes … Update. Release 3.
Networking Two SBX IP Systems E-30 Appendix E: Quick Start Topics 9. Program the VoIP Channels for Networking: Network > Network CO Line Attributes > Net CO Group 1, CO Line Type Net> VOIP Mode H323 > DTMF Mode Inband DTMF … Update. Release 3.
Networking Two SBX IP Systems E-31 Appendix E: Quick Start Topics 10. Program the Network Numbering Plan: Network > Network Numbering Plan Table > Bin 0 System Usage Net, Numbering Plan Code 1#***, Net CO Group 0 (identifies this system), Bin 1 System Usage Net, Numbering Plan Code 2*** Net CO Group 1, DEST MPB Address (System B) CPN IP (IP of System B VOIB) … Update. Release 3.
Networking Two SBX IP Systems E-32 Appendix E: Quick Start Topics 11. To program Remote Site Feature Access (i.e. Paging): - Create a Network Numbering Plan Index using a four-digit number that is NOT in conflict with any Site Numbering Plan. - Program the Numbering Plan Code, CPN Info, Net CO Group and DEST MPB IP. - Create an Index for each Feature you will access … Update. Release 3.
Networking Two SBX IP Systems E-33 Appendix E: Quick Start Topics System B Programming 1. Program the KSU IP Address Information: Pre-programmed > IP Settings … Update. Release 3.
Networking Two SBX IP Systems E-34 Appendix E: Quick Start Topics 2. Change the numbering plan to 4 digits beginning with 2100: Pre-programmed > Numbering Plan > Station Range (set station range). Release 3.
Networking Two SBX IP Systems E-35 Appendix E: Quick Start Topics 3. Program VOIB CO Lines as ISDN DID: CO Base Program > CO Line List … Update. NOTE: Release 3.5 Which CO Lines you program will depend on your Hardware Configuration.
Networking Two SBX IP Systems E-36 Appendix E: Quick Start Topics 4. If you will be using a Loop Button to access Dialtone for External Calls, you will need to move the VoIP CO Lines to a different Line Group. CO Attributes I > Line Group 24 (do not use Line Group 25) … Update. Release 3.
Networking Two SBX IP Systems E-37 Appendix E: Quick Start Topics 5. Program CO ISDN Conversion Type 1: CO ISDN Attributes … Update. Release 3.
Networking Two SBX IP Systems E-38 Appendix E: Quick Start Topics 6. Program CO Line Attributes III for VOIP CO Lines for DID Digit Receive Number 4, DID Digit Mask #***. Release 3.
Networking Two SBX IP Systems E-39 Appendix E: Quick Start Topics 7. Program VOIB Settings: VOIB/Gatekeeper> IP Address, Gateway Address, Subnet Mask, DNS Address and VOIB Mode (either H323 or DUAL) … Update. Release 3.
Networking Two SBX IP Systems E-40 Appendix E: Quick Start Topics 8. Program Net Enable and BLF Manager Address: Network > Networking Attributes … Update. Release 3.
Networking Two SBX IP Systems E-41 Appendix E: Quick Start Topics 9. Program the VoIP Channels for Networking: Network > Network CO Line Attributes > Net CO Group 1, CO Line Type Net> VOIP Mode H323 > DTMF Mode Inband DTMF … Update. Release 3.
Networking Two SBX IP Systems E-42 Appendix E: Quick Start Topics 10. Program the Network Numbering Plan: Network > Network Numbering Plan Table > Bin 0 System Usage Net, Numbering Plan Code 2#*** , Net CO Group 0 (identifies this system), Bin 1 System Usage Net, Numbering Plan 1*** Net CO Group 1, MPB Address (System A) CPN IP (IP of the VOIP Card System A) … Update. Release 3.
Networking Two SBX IP Systems E-43 Appendix E: Quick Start Topics 11. Program the Flexible DID Table to allow the Remote Site to Access Features: Tables > Flexible DID Table Program the Routes matching the last three Digits of the Codes Programmed on Site A for Feature Access., then program the Mode and Destination … Update. Release 3.
Networking Two SBX IP Systems E-44 Appendix E: Quick Start Topics 12. Program the Flexible DID Table for Station Ringing: (This will control the ringing destination of calls transferred across the Net via the Auto Attendant.) Program the Route that matches the last 3 digits of the Station Number. (i.e. Stations 2100 - 2147, select Routes 100 - 147), then select the Type > Destination … Update. NOTE: Release 3.5 You may ring DID and Analog CO incoming calls directly across the Network.
Networking Two SBX IP Systems E-45 Appendix E: Quick Start Topics To Draw Dial tone Across the Net It is possible to access and use the outgoing lines of a networked system. Program the following to draw Dial tone from System B. System A Programming 1. Remove Access CO Line 1st Group Code: Pre-programmed > Numbering Plan … Update. NOTE: Release 3.5 Do Not Use a "digit assigned to features" (i.e. 6).
Networking Two SBX IP Systems E-46 Appendix E: Quick Start Topics 2. Add a Network Numbering Plan Table entry to direct outgoing call (dial 9) across the Net to System B and access the outgoing lines: Network>Network Numbering Plan>System Usage PSTN, Num Plan Code 9, Net CO Group 1, DEST MPB IP (System B), CPN IP (System B VOIB IP), Digit Repeat ON … Update. Release 3.
Networking Two SBX IP Systems E-47 Appendix E: Quick Start Topics System B Programming 1. Remove the Access CO In 1st CO Group (9): Pre-programmed > Numbering Plan > Line 11 … Update. Release 3.
Networking Two SBX IP Systems E-48 Appendix E: Quick Start Topics 2. Program the Network PSTN Group: Network > Network CO Line Attributes (for outgoing CO Lines) > Net CO Group 2, Type PSTN … Update. Release 3.
Networking Two SBX IP Systems E-49 Appendix E: Quick Start Topics 3. Add a Network Table entry for the outgoing CO Lines: Network > Network Numbering Plan > Bin 2, System Usage PSTN, Net CO Group 2, Num Plan Code 9, Digit Repeat OFF … Update. NOTE: Release 3.5 Dialing 9 for an outside line on either system will direct the call to one of the CO Lines in CO Network Group 2 on System B.
Remote IP Phone Setup E-50 Appendix E: Quick Start Topics Remote IP Phone Setup Entering IP address information to the KSU database from a digital phone is performed differently from programming IP settings in an IP remote phone. Digital Keyset on the KSU: Enter digits in groups of three, with no punctuation or decimal. EXAMPLE: To program the address 192.168.1.3: dial 192168001003 > Save IP Phone: Enter digits with an asterisk [*] as the decimal. EXAMPLE: To program the address 192.168.1.
Remote IP Phone Setup E-51 Appendix E: Quick Start Topics You will need a 24-button SBX digital telephone to set up the system. For a typical test-bench or demonstration setup, you need four connections to a LAN switch, each via a straight-through CAT5E patch cord as shown above. TEST BENCH SETUP You may use the following IP addressing information to set up a closed demo of the IP phone.
Remote IP Phone Setup E-52 Appendix E: Quick Start Topics PREPARATION 1. Before starting, verify that your VOIP card is installed into the system properly and that the card is recognized in the KSU database. 2. KSU DIP switches must be set to enable the system to retain programming changes. 3. Set your PC IP address, default gateway, and subnet mask as shown in the table on the previous page. 4.
Remote IP Phone Setup E-53 Appendix E: Quick Start Topics 3. In Logical Assignments right click VoIB and Select (Virtual VoIB) => Append to Station. A notation of 99 will be entered in the STA Board field. ¾ 4. Update. 5. In VoIB Gateway > VoIB Gatekeeper Settings enter the IP Address, Default Gateway and Subnet Mask that you are assigning to the VOIP card per the worksheet on page 2 of this document. Update. Release 3.
Remote IP Phone Setup E-54 Appendix E: Quick Start Topics 6. In RSG IP Programming, Double-click [VoIB Slot for RSG/IP] . 7. Select the VoIB card (10) and click the button with a > sign ¾ 8. You will see the card slot on the right side. Click Update. 9. Select the card from the VoIB Slot dropdown. Select 2 for the number of channels to be used for IP Phones from the Channel Number dropdown. Click Update Channel. Release 3.
Remote IP Phone Setup E-55 Appendix E: Quick Start Topics 10. Select the 2 from the IP Phone Number dropdown and click Update Num. This tells the system to assign 2 IP stations. Update. 11. Reset the KSU. 12. Double-click RSG/IP Programming > IP Phone Attributes. Release 3.
Remote IP Phone Setup E-56 Appendix E: Quick Start Topics 13. Double-click on bin #1 (row #1). Enter the MAC address which you will find labeled on the bottom of the IP phone and click Update. Result: NOTE: You must enter the colon characters in the MAC address. You do not need to program the other data values in PGM 386 for IP7000 remote phones. The ID and Password values will be used when you are configuring a Nomad SP Soft Phone. Release 3.
Remote IP Phone Setup E-57 Appendix E: Quick Start Topics Configuring IP Phone Settings To verify connectivity to the VoIP card, ping the VoIP card from where the phone is located. Setting up the IP Phone will vary dependent on the network infrastructure, IP Address Schema and location of the System. You will need to have the following information to properly configure the IP Phone. 1 - The IP Address of the VoIP card.
Remote IP Phone Setup E-58 Appendix E: Quick Start Topics 5. Press the Volume + until ROUTER IP ADDRESS(DOT:*) appears. This is the Default Gateway IP Address Field. If IP Addressing is being dynamically assigned you won’t need to program this field. If IP Addressing is statically assigned enter the IP Address of the Default Gateway and press Hold/Save. ROUTER IP ADDRESS(DOT:*) xxx.xxx.xxx.xxx (Default Gateway IP Address) 6. Press the Volume + until PHONE NET MASK(DOT:*) appears.
Remote IP Phone Setup E-59 Appendix E: Quick Start Topics Programming VOIP card settings from a digital keyset This is an alternative to PCAdmin programming shown above. Disregard this section if you have configured the IP phone using PCAdmin. 1. Enter KSU programming from the digital attendant phone 2. Press PGM 3. Dial 103 (Logical Slot Assign) 4. Press Flex Button 2 (STA) 5. What to enter will depend on what cards are installed. If there are two CHB308 cards installed the display will show 01 02 .. ..
Remote IP Phone Setup E-60 Appendix E: Quick Start Topics VoIB Slot/Port Usage Assignment 1. Press PGM 2. Dial 380 (VoIB Slot Assignment) 3. Press Flex Button 1 (VoIB Slot ) 4. Dial 10 (Slot Number to Program) 5. Save 6. Press Flex button 2 (RSG/IP channel Assign) 7. Dial 10 (Slot Number) 8. Dial 4 (or number of channels to reserve for IP Phones) 9. Save VoIB IP Station Assignment 1. Press PGM 2. Dial 381 (RSG/IP No Assign) 3. Press Flex Button 2 4.
Index A B Absent Text Message, A-2 Background Music (BGM), 1-35 Account Code, 1-18 Barge In, 1-34 Activate the Executive station’s DND, 1-147 Busy Lamp Field (BLF), A-3 Administrator Mailbox, C-1 C Alarm, 1-31 Analog CLI Display, 1-42 Call By IP Address, B-1 Completion, A-4 Control, 1-18 Forward, 1-178 Forward, Incoming CO Off-net (ATD only), 1-179 Handling, 1-31 Log, 1-37 Offer, A-5 Reports, 1-209 Time Restriction, 1-152 Transfer, 1-184 Transfer to Station, 1-184 Announce Only Mailbox, C-4 Ass
Index IND-2 Circular Group, 1-101 Dial-by-name, 1-81 Class Of Service (COS), 1-23 Dialing Security, 1-48 CLI Message Wait, 1-141 Transit, 1-144 DID Call routing with Incoming CLI, 1-128 Call to Each Station’s Voice Mailbox, C-10 CO Range, 1-4 Reports, 1-211 Ring Assignment, A-7 Ringing Hunt Group Overflow Example, E-14 Step Call - Analog Only, 1-154 Transit - In, A-8 Transit - Out, A-9 DID/DISA Call Routing of DND Station or Station with Pre-selected Message Active, 1-130 CO Line Attributes I (PGM
Index F Flash, 1-54 Flexible Buttons, 1-55 Forced Hands-free Mode, 1-58 Trunk Disconnect, 1-59 G Group Call Pick Up, 1-192 H H.
Index IND-4 PGM Code Default Values, D-46 Mute, 1-77 Pick-up, 1-191 N Preferred Line Answer (PLA), 1-134 Pre-Programming, 1-2 Net Call, A-13 Call Forward, A-14 Call Forward - Unconditional, A-14 Conference, A-16 Firewall Routing, A-17 Transfer, A-17 Pre-recorded Message, 1-176 Preset Call Forward, 1-183 Print Port Database (PGM 451), 1-248 Port Selection (PGM 175), 1-230 Private Line, 1-173 Networking Basic Attributes (PGM 320), A-22 CO Line Attributes (PGM 322), A-24 Routing Table (PGM 324), A-24
Index IND-5 RSG/IP Phone Port Number Assignment (PGM 381), B-11 Port Number Assignment (PGM 382), B-12 RX Gain Control (PGM 396), B-14 TX Gain Control (PGM 397), B-14 System Attributes I (PGM 160), 1-226 Attributes II (PGM 161), 1-227 ISDN Attributes (PGM 200), 1-240 Speed Dialing, 1-170 Speed Zone, 1-29 Timers (PGM 180-184), 1-235 Timers III (PGM 182), 1-237 S T Save Number Redialing, 1-167 Time & Date Setup (Digital Network), 1-85 Saving System Changes, 1-4 TOS for H.
Index IND-6 VOIP Call by Routing Table, B-3 IP Setting (PGM 340), B-8 Networking, A-19 W Wakeup, 1-87 Walking Class of Service (Walking COS), 1-30 Release 3.
