Installation guide

Setting up emergency dialing 9-43
Chapter 9: Configuring Outbound Call Routing
Wave Global Administrator Guide
Setting up emergency dialing
Wave supports various emergency dialing scenarios:
• In North America, standard 911 emergency dialing service does not require additional
hardware. All standard 911 calls use a Wave trunk and go through the phone company to
the emergency dispatching center. A user can make an emergency call from any Wave
phone (including from a phone that is not assigned to any user), even if the user is
blocked from making external calls.
• On EU systems, users typically dial 112 to access emergency services. No dialing prefix
is required to make emergency calls, and Caller ID is never blocked.
You can further customize emergency dialing by defining one or more emergency numbers in
the Special Digits Table of the Global Access Profile. There is no limit to the number of entries
that can be configured as emergency numbers. See “Defining emergency numbers” on page
9-43
Note: Emergency numbers were handled differently prior to Wave ISM 2.0. If you upgrade
from an earlier version, any emergency numbers that you configured previously will be
displayed in the Special Digits Table and flagged as emergency numbers.
Requiring users to dial an access code before dialing an emergency number
In order to help prevent accidental emergency calls, Wave is configured by default to require
users to dial an external access code before dialing an emergency number. You can turn this
option off so that users can dial an emergency number directly. For more information, see
“Requiring an access code for emergency number dialing” on page 16-13
Defining emergency numbers
Perform these steps to define one or more emergency numbers:
1 If necessary, click the Administration tab of the Management Console.
2 Click the Outbound Routing icon, located in the PBX Administration section. The General
Settings applet opens.
Click
Release 2.0
September 2010