Installation guide

Wave permissions 11-109
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Wave permissions
A user’s access to Wave features is controlled by permissions. There are two types of Wave
permissions:
•
General user permissions. These control what ViewPoint views and Wave commands the
user can use. See the next section.
•
Contact Center agent permissions. These apply only to agents in a Contact Center queue,
and control what queue features the agent can use. For details, see Chapter 2 in the Wave
Contact Center Administrator Guide.
Users inherit general permissions and dialing permissions from the roles to which they belong.
(A role is a collections of permissions that you set up to define a job or role in your
organization.) See “Managing roles” on page 11-104. Users can also have individual
permissions that override the permissions of the roles to which they belong.
Wave permission changes made via the User/Group Management applet are not reflected in
ViewPoint until after the affected user restarts ViewPoint.
General user permissions
You can assign permissions in any of the following ways:
• To assign permissions to a role, see “Creating a new role” on page 11-106.
• To assign individual permissions to a user, see “The Security tab” on page 11-82.
• To assign permissions via a user template, see “Creating a new user template” on page
11-96.
The following table describes the permissions that you can define.
Wave General User Permissions
Permission Controls the ability to...
Standard user permissions
These permissions control the ability to use specific Wave Server features.
Access Contact Center
Reporter
Controls the ability to use the Contact Center Reporter to run reports from ViewPoint.
For more about running ViewPoint reports, see Chapter 13 in the Wave ViewPoint
User Guide.
Release 2.0
September 2010