Installation guide

Wave permissions 11-110
Chapter 11: Managing Users and Roles
Wave Global Administrator Guide
Add parties when replying to
voicemail
Controls the ability to send voicemail replies to additional users as well as the sender.
(Applies only to replying to voice messages via ViewPoint.)
Allow coaching/joining/
monitoring user calls
Controls the ability to coach, join, or monitor other users’ calls. Note that the target
user must also be set up to permit call supervising (see “Configuring whether the
user’s calls can be supervised” on page 11-83).
Allow broadcast Instant
Messaging
This feature is not supported in this version.
Place external calls when
logged on via a trunk
Controls the ability to dial in to Wave from a remote location and place external calls
through the Wave Server that get billed to that Wave Server.
Place external calls from a
station
Controls the ability to place outbound calls on Wave trunks.
Change Personal Status Controls a user’s ability to change his or her own personal status. Note that in a
Contact Center environment, disallowing this permission for agents helps ensure that
they take calls during their shifts.
Change the Personal Status
of any user
Controls a user’s ability to change their own or another user’s personal status using
the
Apply Personal Status command in ViewPoint. Note that the user must enter
the other user’s password to change that user’s personal status.
ViewPoint call control Controls a user’s ability to use the ViewPoint Call Monitor to handle calls.
Delete Call Log entries Controls a user’s ability to use the Edit > Delete command in the Call Log in
ViewPoint or in the User/Group Management applet.
Export data Controls a user’s ability to export contacts, extensions, or the Call Log via ViewPoint.
Forward or route calls to
external numbers
Controls a user’s ability to specify an external number when forwarding calls or
setting up routing lists.
Forward voicemail Controls a user’s ability to controls a user’s ability to forward voice messages to one
or more users.
Allow Instant Messaging Controls the ability to send and receive instant messages in ViewPoint.
Allow inter-organizational
Instant Messaging
Controls the ability to send and receive instant messages with users in Wave
organizations other than the one the user belongs to.
The
Allow Instant Messaging permission must be enabled in order for a user to
send and receive inter-organizational instant messages.
Wave General User Permissions
Permission Controls the ability to...
Release 2.0
September 2010