Installation guide

Configuring Caller ID 16-6
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
5 Enter a Name for the Pickup Group.
6 Select the users you want and move them into the Members list by clicking
Add. Hold
down the CTRL key as you click to select multiple users.
7 Click
OK. The Pickup Groups that you have defined appear in the Pickup Groups view.
Click its icon in the view bar of the User/Group Management applet to see and manage
Pickup Groups.
Configuring Caller ID
Caller ID refers to the phone number and name that identify a caller. There are three types of
Caller ID that you can configure in Wave:
• External Caller ID refers to the name and number that identifies the caller when a
call is sent by Wave over an ISDN-PRI trunk to the central office. See page 16-6.
• Internal Caller ID refers to the name and number that identifies the caller on a
station-to-station call that originates on the Wave Server or a PBX connected to the
Wave Server. See page 16-9.
• Inbound Caller ID refers to the name and number that identifies the caller on a call
received from an inbound call from an inbound trunk group, IP telephony source, or
outside line. See page 16-9.
Configuring external Caller ID
External Caller ID refers to the name and number that identifies the caller when a call is sent by
Wave over an ISDN-PRI trunk to the central office. External Caller ID can only be sent on an
ISDN-PRI trunk. (Wave does not send Caller ID on analog trunks. If Caller ID is enabled on T-1
wink start or ground start trunks, the central office must be capable of receiving ANI/DNIS
format.)
In order to send a name with the Caller ID information, the call must be placed on an ISDN
trunk, the Send Caller Name option must be selected in the trunk configuration, and the far end
has to accept the name. See “Configuring digital trunks and channels” on page 5-21 for
information about enabling Caller ID on digital trunks.
Release 2.0
September 2010