Installation guide

Wave Global Administrator Guide
Chapter 19
19. Recording All Wave Calls
CHAPTER CONTENTS
Wave can automatically record all calls handled by the system, while exempting the individuals,
roles, or queues of your choice. For example, you could record all calls except for those
belonging to users in the Administrators role. You can also exempt internal (station-to-station)
calls.
Note: Users can also record their own calls manually—see the Wave ViewPoint User Guide,
and you can configure Contact Center queues to automatically record calls (see the Wave
Contact Center Administrator Guide).
System call recordings are stored in a voice mailbox of your choice. You can manage them
exactly as you would manage voice messages. For instructions on playing and managing voice
messages using the phone or ViewPoint, or managing archived recordings using the Wave
Archived Recording Browser, see Appendix A of Wave ViewPoint User Guide.
Privacy issues with call recording
Caution: It is the license-holder’s responsibility to comply with any federal, state, or
other applicable statutes regarding the recording of phone calls. Vertical
Communications, Inc. disclaims any responsibility for failing to comply with such
regulations.
Disk space and recording all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-2
Preparing to record all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-3
Recording all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-9
Archiving call recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-13
Release 2.0
September 2010