Installation guide

Using account codes 20-11
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
• Forced non-verified - All calls. Prompt the user to enter an account code on all outbound
calls, if one has not already been entered. Accept the account code without verification.
•
Force verified - All calls. Prompt the user to enter account code on all outbound calls, if
one has not already been entered, and verify it.
•
Forced non-verified - Long distance calls only. Prompt the user to enter an account code
on all outbound long-distance calls, if one has not already been entered. Accept the
account code without verification.
•
Force verified - Long distance calls only. Prompt the user to enter account code on all
outbound long-distance calls, if one has not already been entered, and verify it.See
“Creating a valid account code list” on page 20-14 for details on how to create the
account code list used when a user is assigned the account code mode
Optional verified or
Forced verified.
How users enter account codes
You should tell users what account codes to enter and in which circumstances. Users can enter
account codes in the following ways:
• When prompted to do so after placing an outbound call. Only users forced to enter
account codes will hear this prompt.
By default the account code prompt is a beep. To change it, see “Using the verbal account
code prompt instead of a beep” on page 20-16.
• After a call has finished. In ViewPoint, a user can enter an account code for a completed
call by selecting the call in the Call Log and choosing
Actions > Enter account code. The
user must have the Wave permission
Access Call Log folder set to “View and Edit” (see
“Wave permissions” on page 11-109).
Release 2.0
September 2010