Installation guide

Using the User/Group Management applet 2-15
Chapter 2: Navigating the Management Console
Wave Global Administrator Guide
The User/Group Management applet interface
The User/Group Management applet interface is composed of views (see “Working in views”
on page 2-17). Each view enables you to configure, manage, or monitor an aspect of the Wave
system.
View Description See
Users Manage Wave users. Includes
changing passwords and allocating
disk space to users for voicemail
messages and greetings.
“The Users view” on page 11-4
Groups Manage ViewPoint Groups (groups of
related extensions or contacts).
“The ViewPoint Groups view”
on page 12-3
Pickup
Groups
Manage Pickup Groups (groups of
extensions that can be answered by
all the users in the group).
“Configuring call pickup
groups” on page 16-5
Dialing
Services
View external first digits and
configure how they appear in
ViewPoint
“Configuring how first digit
extensions appear in
ViewPoint” on page 9-3
Auto
Attendants
Manage auto attendants that handle
and route inbound calls with voice
menus.
“Creating a new auto
attendant” on page 13-3
Queues Manage groups of agents in Wave
Contact Center queues.
Wave Contact Center
Administrator Guide
Maintenance
Log
View a log recording Global
Administrator actions.
“Using the Maintenance Log
view” on page 22-3
Release 2.0
September 2010