Installation guide

Reporting problems to your Wave provider 22-50
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
4 Choose the Problem Report Wizard tab.
5 Fill in
Default information for the person reporting the problem.
6 Select one or both of the following checkboxes to specify a default action or actions when a
problem report package is created:
•
Store package on network by default. Specify the default Network location where the
package will be saved. Click the ... button to browse to a network location.
•
Send package via e-mail by default. Specify the default E-mail address to which the
package will be sent.
7 Click
OK.
Reporting ViewPoint problems
For problems with ViewPoint, run the Wizard on the computer that is experiencing the problem.
Examples of ViewPoint problems include:
• ViewPoint behaves unexpectedly.
• User cannot connect to the network.
• User cannot connect to the Wave database.
Release 2.0
September 2010