Installation guide

26-3
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
How the Call Classifier works
The Call Classifier can recognize incoming calls based on any of the following:
• DID (the phone number dialed by the caller)
• Caller ID name or number
•Call Notes
• Account code
• Custom data
• Skill
Call recognition can be based on a match on:
• Any number or text that you enter in a Call Classifier rule
• A record in your company's ODBC database
Once a call is recognized, you can perform the following actions:
• Route the call to an extension or voice mailbox.
• Populate the Call Notes field with custom information.
• Replace the DID number, Caller ID number, Caller code with text of your choice.
• Set or reset Custom Data variables attached to the call.
• Hang up on the call.
• Process additional Call Classifier rules.
Release 2.0
September 2010