Installation guide

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Wave Server Installation Guide

Wave IP 2.0 SP1

Wave Server

Installation Guide

Release 2.0 Service Pack 1

April 2011

Summary of content (238 pages)

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Wave IP 2.0 SP1 Wave Server Installation Guide Wave Server Installation Guide Release 2.
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© 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Vertical ViewPoint, Wave Contact Center, Wave Global Administrator, Wave IP 2500, and Wave IP 500 are trademarks and TeleVantage is a registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.
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ni Revision History Release 2.0 SP1 Date Documentation Changes Page No. 04/11 SERVICE PACK RELEASE In Chapter 4, “Setting Up the Wave IP 2500 Server”, updated section “Power supply” and added sections “Minimum configuration”, “Redundancy”, and “Fault monitoring”. starting on page 4-4 Renamed Chapter 9 to “Installing ViewPoint and Other Wave Workstation Applications” to emphasize ViewPoint installation process. 9-1 Added important note: Do not install ViewPoint on the Wave Server.
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Revision History Release Date 2.0 09/10 Documentation Changes Page No. GENERAL RELEASE Updated Uniform Service Order Code (USOC) table to include new 1-8 All Wave IP 500 Servers now ship with dual (redundant) SATA hard disk drives configured from the factory which will further increase overall 3-6 VWU-8AT-W and VWU-1T1S-M modules. reliability. This new configuration (VW5-IP500-STD2) replaces the single hard disk drive configuration (VW5-IP500-STD2) which has been discontinued.
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Revision History Release Date Documentation Changes Page No. Updated link to Microsoft Download Center to obtain SQL Server 2005 10-5 Express Edition SP2 as part of the Wave Recording Archive Service installation. Updated Troubleshooting chapter with symptoms/solutions for the following issues: • Pressing a Call Appearance button to answer a call on a 5-series Aastra SIP phone may not route audio to the phone’s speaker. • Firewall problems may prevent ViewPoint from starting.
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Revision History Release Date 1.5 SP1 02/09 Documentation Changes SERVICE PACK RELEASE The title page and footers have been modified to reflect support for the current software version. No manual content has changed. 1.5 01/09 Page No. --- GENERAL RELEASE - IP 500 The Wave IP 500 Server is now supported. Installation instructions for the Wave IP 500 and Wave IP 2500 are described in separate chapters. 3-1, 4-1 Wave Server Installation Guide Release 2.
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Revision History Release Date 1.5 11/08 Documentation Changes Page No. Added note to the FCC Part 68 compliance statement regarding if a facility has specially-wired alarm equipment connected to the telephone line. 1-6 Added section “Physical specifications” listing Wave Server dimensions and weight. 2-4 GENERAL RELEASE Added section “About cable connections”, including instructions on how to connect the 2 types of RJ-21X cables. See Chapter 3 or Chapter 4, depending on your Wave Server model.
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Revision History Release Date 1.0 SP2 2/08 Documentation Changes SERVICE PACK RELEASE Removed list of supported modems from “Administrator PC requirements” section. The latest list of client modems certified for use with Wave Server is available from Wave providers. 5-2 Added note to close and restart browsers on other PCs that had been running the Global Administrator after restarting the Wave Server.
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Release 2.
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Wave Server Installation Guide Release 2.
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Contents Contents Chapter 1 About This Guide About Wave ISM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - 1-2 Using the Help system - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Conventions used in this guide - - - - - - - - - - - - - - - - - - - - - - 1-2 Special messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Terms used - - - - - - - - - - - - - - - -
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TOC-2 Contents Chapter 2 Before You Begin Installation roadmap - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1 Site preparation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3 Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4 Environmental requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4 Required tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-5 Saf
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TOC-3 Contents Installing expansion components - - - - - - - - - - - - - - - - - - - - 3-13 Installing a Media Resource Module - - - - - - - - - - - - - - - - - - - - - - - - - 3-13 Installing expansion modules - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13 About connecting modules - - - - - - - - - - - - - - - - - - - - - - - - 3-15 About cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15 Connecting an RJ-21X cable - - - - - - - - - - - - - - - - -
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TOC-4 Contents Minimum configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4 Redundancy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4 Fault monitoring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4 Wave IP 2500 expansion options - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Mounting the Wave Server - - - - - - - - - - - - - - - - - - - - - - - - - - 4-7 Rack mounting the Wave Server -
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TOC-5 Contents Connecting the T1 module with serial interface - - - - - - - - - - 4-26 Connecting the T1 module (without serial interface) - - - - - - - 4-27 Connecting the E1 EuroISDN module with serial interface - - 4-27 Connecting the Quad BRI module - - - - - - - - - - - - - - - - - - - 4-28 Connecting the analog station card - - - - - - - - - - - - - - - - - - - 4-29 Connecting the digital station card - - - - - - - - - - - - - - - - - - - 4-29 Connecting a music-on-hold (MOH) system - - - - - - - - -
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TOC-6 Contents Chapter 7 Initial Configuration Applying HotFixes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1 Issues that can prevent or affect an upgrade - - - - - - - - - - - - - - - - - - - - - 7-2 Performing a composite upgrade vs.
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TOC-7 Contents Chapter 8 Entering and Activating Wave Licenses About Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-1 New licenses are required in Wave ISM 2.0. - - - - - - - - - - - - - - - - - - - 8-2 Full vs.
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TOC-8 Contents ViewPoint requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3 TAPI Service Provider and Contact Manager Assistant requirements - - - - 9-4 Archived Recording Browser requirements - - - - - - - - - - - - - - - - - - - - - 9-5 Using the Wave Workstation Applications Setup - - - - - - - - - - - 9-5 Entering station IDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-5 Configuring the Wave workstation applications - - - - - - - - - -
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TOC-9 Contents Appendix B Trunk and Station Ports and Pinouts Integrated Services Card (ISC1) port descriptions and pinouts - B-1 RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - B-1 Integrated Services Card (ISC2) port descriptions and pinouts - B-2 RJ-11 interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - - B-2 Analog Universal Module port descriptions and pinouts - - - - - B-4 RJ-21X interface port descriptions and pinouts - - - - - - - - - -
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TOC-10 Contents About Card LEDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - C-1 About System Status LEDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - C-2 Acronyms and definitions of selected terms - - - - - - - - - - - - - - - - - - - - C-2 System LED indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - C-3 Normal boot sequence indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - C-3 System shutdown sequence indicators - - - - - - - -
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TOC-11 Contents Appendix F Upgrading the ISC1/ISC2 boot loader Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1 Before you begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-2 Upgrading the ISC1/ISC2 boot loader - - - - - - - - - - - - - - - - - - F-2 Appendix G Troubleshooting General troubleshooting steps - - - - - - - - - - - - - - - - - - - - - - - G-1 Troubleshooting modem problems - - - - - - - - - - - - - - - - - - - - G-3 Troubleshooting
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Release 2.
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Chapter 1 About This Guide CHAPTER CONTENTS About Wave ISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Getting the most out of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Using the Help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Related reading . .
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1-2 Chapter 1: About This Guide Getting the most out of this guide Getting the most out of this guide This guide provides detailed instructions for installing the Wave Server and Wave ISM and performing initial system configuration. See “Installation roadmap” on page 2-1 for details on the required and optional installation steps. Note how the following terms are used in this guide: • “Wave ISM” refers to the Wave software infrastructure, Wave Integrated Services Manager.
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1-3 Chapter 1: About This Guide Conventions used in this guide Important: An Important note relays information that is of special interest. Caution: A caution highlights information that helps you prevent damage to the equipment or to data, and tells you how to avoid the problem. Warning: A warning alerts you to a situation that could cause you physical harm. Terms used Term How to Interact Click Click the left mouse button. Right-click Click the right mouse button.
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1-4 Chapter 1: About This Guide Related reading Related reading For information about this version of Wave ISM, including new features, known issues, and other late-breaking information, see the Release Notes included on the Documentation CD. The following additional documents are included with the Wave Server in Acrobat format, and can be found on the Documentation CD.
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1-5 Chapter 1: About This Guide Support services Support services Vertical Communications, Inc. has worked diligently to produce the highest quality communications system possible. In the course of installing or customizing a system, however, customers may require personal attention. For technical support, contact your Vertical Wave provider. Corporate Web site For more information about Vertical Communications, Inc.
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1-6 Chapter 1: About This Guide Compliance statements Compliance statements Federal Communication Commission (FCC) statement The following statements are provided in accordance with the Federal Communications Commission (FCC) regulations. Please read these statements carefully before installing your system. FCC Part 15 This device complies with Part 15 of the FCC rules.
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1-7 Chapter 1: About This Guide Compliance statements If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
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1-8 Chapter 1: About This Guide Compliance statements Embedded processors, expansion cards, and modules This equipment uses the following Uniform Service Order Code (USOC) jacks and codes: Model Name Facility Interface Code REN or Jack Type Service Order Code VWU-8AT-M 02LS2 0.2B RJ-21X VWU-8AT-M 02GS2 0.2B RJ-21X VW-IS1-C 02LS2 0.2B RJ-21X VW5-IS2-C 02LS2 0.2B RJ-11 VWU-1T1S-M, VW5-T1-M 04DU9-BN 6.0Y RJ-48C VWU-1T1S-M, VW5-T1-M 04DU9-DN 6.
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1-9 Chapter 1: About This Guide Compliance statements • • Routed to a recorded announcement that can be administered by the Customer Premise Equipment (CPE) user The equipment returns answer supervision on all DID calls forwarded to the PSTN.
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1-10 Chapter 1: About This Guide Compliance statements Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
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Chapter 2 Before You Begin CHAPTER CONTENTS Installation roadmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Site preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Safety requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Installation roadmap You must perform the tasks listed in the following table in the order specified.
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2-2 Chapter 2: Before You Begin Installation roadmap Step Description See 4 Configure and connect the administrator PC. Tasks include configuring TCP/IP on the PC that you will use to administer Wave ISM, connecting to the Wave ISM via your LAN or a modem, installing client caching to improve performance, and verifying installed hardware components. Chapter 5 5 For new Wave ISM systems only: Configure your system via the Installation Wizard.
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2-3 Chapter 2: Before You Begin Site preparation Where to go next After you complete the tasks described in this manual, your Wave ISM is fully operational. You are now ready to configure and customize your phone system, for example: • Set system-wide Wave ISM options, such as business hours and holidays, voice mail options, password security to prevent toll fraud, and so forth. • Connect and configure analog and digital trunks and stations. • Set up IP telephony.
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2-4 Chapter 2: Before You Begin Site preparation Physical specifications Wave IP 500 Dimensions 2.6 inches high x 17.6 wide x 13.8 inches deep (6.4 x 44.7 x 34.9 cm), 1.5U rack height) Weight 14 pounds (6.4 kg) Wave IP 2500 Dimensions Base unit: 4.4 inches high x 17.6 wide x 17.9 deep (11.1 x 44.7 x 45.5 cm), 2.5U rack height EXU: 2.6 inches high x 17.6 wide x 17.9 deep (6.4 x 44.7 x 45.5 cm), 1.5U rack height Weight Base unit: 26 pounds (11.8 kg) EXU: 19 pounds (8.
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2-5 Chapter 2: Before You Begin Site preparation Wave IP 500-specific. Requirement Value or range Heat emitted Maximum 1980 BTU/hour Power consumption Maximum 580W AC power source Dedicated 15-amp circuit AC power requirements, T1 internal power supply 100-240 VAC, 50/60 Hz, 9A AC power requirements, 180W external digital phone power supply 100-240VAC, 50/60Hz, 2.4-1.2A Wave IP 2500-specific.
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2-6 Chapter 2: Before You Begin Safety requirements Safety requirements Refer to the following cautionary procedures to help ensure your safety and avoid damaging the Wave Server: • Protective grounding • Electrical safety • Proper lifting Protective grounding Caution: For your safety and to avoid damaging sensitive electronic components, be sure to do the following. • Ground the Wave Server according to the instructions in Chapter 3 or Chapter 4 (depending on your Wave Server model).
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2-7 Chapter 2: Before You Begin Safety requirements Proper lifting Caution: Lift the Wave Server (and any EXUs, if you are using a Wave IP 2500) with assistance whenever possible to prevent possible injury to yourself or damage to the system. See “Physical specifications” on page 2-4 for weight specifications. To safely lift the Wave Server from the ground: 1. Position your feet at shoulder width. 2. Keep your back straight. 3. Bend at your hips and knees. 4.
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Release 2.
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Chapter 3 Setting Up the Wave IP 500 Server CHAPTER CONTENTS About the Wave IP 500 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Mounting the Wave Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Grounding the Wave Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Connecting the Wave Server to power and powering on . . . . . . . . . . . . . . . . .
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3-2 Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server About the Wave IP 500 Server The Wave IP 500 Server consists of the following components. Each is described in the following sections. • Wave Server chassis components. See the next section. • Power supply. See page 3-5. • Expansion options, including expansion modules and the Media Resource Module (MRM). See page 3-6.
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3-3 Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server About the Wave IP 500 The Wave IP 500 Server consists of the following: • 19-inch rack-mountable chassis that includes room for expansion. • VAM (1GHz Celeron, 1GB memory) • Power supply • Integrated Services Card 2 (ISC2), an embedded processor that provides primary system control including voice processing and packet switching elements.
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3-4 Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server • 2 analog station ports (RJ-11 connectors) • 2 analog trunk ports, loop-start only (RJ-11 connectors) • 1 external Ethernet switched port, 10/100 base-T.
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About the Wave IP 500 Server 3-5 Chapter 3: Setting Up the Wave IP 500 Server The following diagram illustrates the system ports, LEDs, and buttons on the ISC2: Power supply The Wave IP 500 Server is equipped with one power supply. If a power failure occurs, an optional Uninterruptable Power Supply (UPS) can provide several minutes of system power, allowing a technician to properly shut down the Wave Server.
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3-6 Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server External power supply for digital phones An external power supply is required on the Wave IP 500 Server to power digital phones, because the Wave IP 500 does not provide power to digital phones directly. The 180W 36V external power supply supports up to 48 Comdial or LGN digital phones (all currently-supported models.
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3-7 Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server Expansion modules Up to 3 modules can be installed in the Wave IP 500 chassis. The following modules are available: • Analog trunk module. Supports 8 analog FXO loop start or ground start trunk ports. See page 3-18. • Analog universal module. Supports 8 analog FXS station ports and 8 analog FXO loop start or ground start trunk ports. See page 3-18. • Digital station module.
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3-8 Chapter 3: Setting Up the Wave IP 500 Server Mounting the Wave Server Mounting the Wave Server The Wave Server can be rack mounted or table mounted. See “Environmental requirements” on page 2-4 for specific requirements on how to prepare site the where the Wave Server will reside. Caution: Due to the weight of the Wave Server, mount it with assistance whenever possible. Review “Proper lifting” on page 2-7 before rack mounting.
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3-9 Chapter 3: Setting Up the Wave IP 500 Server Grounding the Wave Server Grounding the Wave Server Warning: The protective ground lug (earth contact) on the Wave Server must be permanently connected to earth. Warning: The National Electrical Code requires that the telephone and electrical services have a common ground. If separate grounds are used for telephone and electrical services, a voltage differential could develop between the two services.
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Connecting the Wave Server to power and powering on 3-10 Chapter 3: Setting Up the Wave IP 500 Server Connecting the Wave Server to power and powering on Connect the Wave Server to a dedicated circuit using the supplied power cord. Do not use any other power cord. Note: There are 2 power cord models, one for use in the US and one for International (EU) use. See Appendix D in the Wave Hardware Reference Guide for voltage and current specifications.
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3-11 Chapter 3: Setting Up the Wave IP 500 Server Connecting the Wave Server to your LAN 5. Connect the external power supply cable to the connector, and then connect the cable to power. 6. Power on the Wave Server by toggling the rocker switch, and then press the red button on the front of the Wave Server. 7. Observe the status LEDs on the front of the Wave Server chassis to ensure that the system initialization completes successfully and that there are no component failures.
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3-12 Chapter 3: Setting Up the Wave IP 500 Server Connecting to trunk and station ports on the ISC2 Connecting to trunk and station ports on the ISC2 The RJ-11 ports on the ISC2 provide the following: • 2 analog FXO trunk ports that support loop start trunks only. • 2 analog FXS station ports. See Appendix B, ”Trunk and Station Ports and Pinouts” for RJ-11 interface port descriptions and pinout pairs for the ISC2. To connect to analog trunk and station ports on the ISC2: 1.
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3-13 Chapter 3: Setting Up the Wave IP 500 Server Installing expansion components Installing expansion components This section describes how to install the following components to expand the Wave IP 500: • Media Resource Module (MRM). See the next section. • Expansion modules. See page 3-13. For technical specifications for these expansion components, see the Wave Hardware Reference Guide. Installing a Media Resource Module Only one MRM (an MRMA) can be installed on the ISC2.
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3-14 Chapter 3: Setting Up the Wave IP 500 Server Installing expansion components To install modules: 1. Unplug the Wave Server’s power cord, but do not disconnect the grounding wire. 2. Remove the plastic bezel that covers the front of the Wave IP 500. To do so, grasp the tabs of the bezel on both sides and pull forward. 3. Remove the blank module faceplate. 4. Insert modules and cards carefully. 5. Seat the module properly for good electrical connection.
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3-15 Chapter 3: Setting Up the Wave IP 500 Server About connecting modules About connecting modules This section provides general information about connecting trunks, stations, and other devices to modules. Instructions for connecting specific modules are described in subsequent sections. Important: Before connecting modules, ensure that the following tasks have been completed, depending on your configuration: • The punchdown block or patch panel has been properly wired.
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3-16 Chapter 3: Setting Up the Wave IP 500 Server About connecting modules Connecting an RJ-21X cable Important: In order to ensure a secure fit when connecting an RJ-21X (25-pair amphenol) cable to a station or trunk module, you should use 3/4-inch 4-40 captive (partially threaded) pan head screws. Be aware that some RJ-21X cables may come with screws that are too short, and you should replace them with 3/4-inch screws. To connect an RJ-21X cable to a module: 1.
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3-17 Chapter 3: Setting Up the Wave IP 500 Server About connecting modules • 90° cable—The cable comes out of the side of the connector and then makes a 90° turn. You can connect a 90° cable on only one side using a screw. On the other side, use a tie down on the module or card to secure the cable to the board with a tie wrap. 2. Make sure that the cables are securely connected. The tabs on modular connectors click in when the cables are secure.
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3-18 Chapter 3: Setting Up the Wave IP 500 Server Connecting the analog trunk module Connecting the analog trunk module The analog trunk module provides 8 analog FXO loop start or ground start trunk ports. It is a partial-width module that can be installed in any module slot. See Appendix B, ”Trunk and Station Ports and Pinouts” for RJ-21X interface port descriptions and pinout pairs for the analog trunk module. To connect the analog trunk module: 1. Locate the RJ-21X port on the module. 2.
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3-19 Chapter 3: Setting Up the Wave IP 500 Server Connecting the digital station module Connecting the digital station module Depending on the specific model, the digital station module provides 12 or 24 digital station ports (see the Wave Hardware Reference Guide for details.) It is a partial-width module that can be installed in any module slot. See Appendix B for RJ-21X interface port descriptions and pinout pairs for the digital station module. To connect the digital station module: 1.
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3-20 Chapter 3: Setting Up the Wave IP 500 Server Connecting the T1 module with serial interface Connecting the T1 module with serial interface Note: This section describes how to connect the T1 module with serial interface. For information about installing the 1-port T1 module, see page 3-21. The T1 module with serial interface and built-in CSU/DSU supports one T1 or ISDN PRI digital trunk to provide shared data and voice services over a single T1 circuit.
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Connecting the T1 module (without serial interface) 3-21 Chapter 3: Setting Up the Wave IP 500 Server Connecting the T1 module (without serial interface) Note: This section describes how to connect the 1-port T1/PRI module without serial interface. For information about installing the 1-port T1 module with serial interface, see page 3-20. The T1 module supports one T1 or ISDN PRI digital trunk.
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Connecting the E1 EuroISDN module with serial interface 3-22 Chapter 3: Setting Up the Wave IP 500 Server Connecting the E1 EuroISDN module with serial interface The E1 EuroISDN module with serial interface and built-in CSU/DSU supports one E1 ISDN digital trunk to provide shared data and voice services over a single E1 circuit. There are 3 connectors on the E1 EuroISDN module: • The RJ-48C port is used to connect to the E1 ISDN network interface. • The DB-60 port provides V.
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3-23 Chapter 3: Setting Up the Wave IP 500 Server Connecting the Quad BRI module Connecting the Quad BRI module The Quad BRI Module supports ISDN Basic Rate Interface (BRI) digital trunks, and provides connectivity between the Wave Server and Central Office (CO) equipment supporting Euro-ISDN BRI communication protocols. The Quad BRI Module supports 4 Euro-ISDN BRI trunks and up to 8 simultaneous voice calls. There are 4 RJ-45 connectors on the Quad BRI module.
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3-24 Chapter 3: Setting Up the Wave IP 500 Server Connecting a paging system To connect a music-on-hold device: 1. Locate the audio input port (labeled Audio In) on the ISC2. 2. Connect the cable from your music-on-hold device to the port. 3. Enable music on hold in the General Settings applet of the Global Administrator Management Console. See the Wave Global Administrator Guide for more information.
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3-25 Chapter 3: Setting Up the Wave IP 500 Server Connecting a DSS Console To connect a paging system: 1. Locate the audio output port (labeled Audio Out) on the front of the ISC2. 2. Connect the cable from your paging system to the port. 3. Enable paging in the General Settings applet of the Global Administrator Management Console. See the Wave Global Administrator Guide for more information.
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Connecting a DSS Console 3-26 Chapter 3: Setting Up the Wave IP 500 Server The DSS Console connects to a digital station port on any of the following modules on the Wave IP 500: • 12-Port Digital Station Module (VW5-12DS2-M) • 24-Port Digital Station Module (VWU-24DS2-M) For instructions on how to configure a DSS Console for a user, see “The Phone \ DSS Consoles tab” in Chapter 10 in the Wave Global Administrator Guide. To connect a DSS Console: 1.
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Chapter 4 Setting Up the Wave IP 2500 Server CHAPTER CONTENTS About the Wave IP 2500 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Mounting the Wave Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Grounding the Wave Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Connecting the Wave Server to power and powering on . . . . . . . . . . . . . . . . .
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4-2 Chapter 4: Setting Up the Wave IP 2500 Server About the Wave IP 2500 Server About the Wave IP 2500 Server The Wave IP 2500 Server consists of the following components. • Wave Server base unit. See the next section. • Power supply. See page 4-4. • Expansion options, including expansion cards and modules, Expansion Units (EXUs), and the Media Resource Modules (MRMs). See page 4-5. Important: Note that a monitor, keyboard, and mouse are not included with and are not supported on the Wave Server.
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4-3 Chapter 4: Setting Up the Wave IP 2500 Server About the Wave IP 2500 Server • 2 10/100 Mbps Ethernet ports (ports are mirrored and are not separately addressable). See “About the Ethernet ports on the Wave Server” on page 4-14 for important information about using these ports.
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About the Wave IP 2500 Server 4-4 Chapter 4: Setting Up the Wave IP 2500 Server Power supply The Wave IP 2500 Server is equipped with one power supply. If a power failure occurs, an optional Uninterruptable Power Supply (UPS) can provide several minutes of system power, allowing a technician to properly shut down the Wave Server. Wave can also integrate with 3rd-party UPS software to provide graceful shutdown of the system via network or USB signalling.
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4-5 Chapter 4: Setting Up the Wave IP 2500 Server About the Wave IP 2500 Server Wave IP 2500 expansion options The ISC1 is the minimum requirement for a Wave IP 2500 system.
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4-6 Chapter 4: Setting Up the Wave IP 2500 Server About the Wave IP 2500 Server • • E1 EuroISDN module with serial interface. Supports a single E1 ISDN digital trunk. It features an integrated CSU/DSU, and allows shared data and voice services over a single E1 circuit. See page 4-27. • Quad BRI module.
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4-7 Chapter 4: Setting Up the Wave IP 2500 Server Mounting the Wave Server Mounting the Wave Server The Wave IP 2500 Server can be rack mounted, wall mounted, or table mounted. See “Environmental requirements” on page 2-4 for specific requirements on how to prepare site the where the Wave Server will reside. Caution: Due to the weight of the Wave Server, mount it with assistance whenever possible. Review “Proper lifting” on page 2-7 before rack mounting.
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4-8 Chapter 4: Setting Up the Wave IP 2500 Server Mounting the Wave Server 3. Tighten the screws, and then insert and tighten a second rack mounting screw in each bracket. When successfully rack-mounted, the Wave Server base unit looks like this: Wall mounting the Wave Server You can mount the Wave IP 2500 Server base unit onto a wall by first attaching a piece of prepared plywood to studs in the wall, then attaching the base unit to the plywood.
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4-9 Chapter 4: Setting Up the Wave IP 2500 Server Mounting the Wave Server To wall mount the Wave Server base unit: 1. Prepare a piece of plywood that meets the following minimum dimensions for proper ventilation and service access: Thickness—0.75 inches (2 cm) Height—24 inches (61 cm) Width— 34 inches (86.4 cm) 2. Draw a vertical line on the plywood 4 inches (10.2 cm) from the left edge, and a horizontal line 3-1/4 inches (8.3 cm) from the top edge: 34 “ 4” (10.2 cm) (6.4 cm) 3 1/4" (8.
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Mounting the Wave Server 4-10 Chapter 4: Setting Up the Wave IP 2500 Server 5. Position the mounting brackets at the bottom of each of the base unit side panels. Use a #2 Phillips screwdriver to fasten each mounting bracket to the base unit with the screws provided. 6. With another person’s assistance, lift the Wave Server base unit and place it against the wall-mounted plywood.
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4-11 Chapter 4: Setting Up the Wave IP 2500 Server Mounting the Wave Server 7. Insert and tighten two self-threading #10 screws through each mounting bracket to securely attach the base unit to the plywood. When successfully wall-mounted, the Wave Server base unit looks like this: Table mounting the Wave Server Table mounting is a convenient solution for temporary or mobile operation requirements of the Wave Server. Do not place the Wave Server on the floor.
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4-12 Chapter 4: Setting Up the Wave IP 2500 Server Grounding the Wave Server Grounding the Wave Server Warning: The protective ground lug (earth contact) on the Wave Server base unit must be permanently connected to earth. Warning: The National Electrical Code requires that the telephone and electrical services have a common ground. If separate grounds are used for telephone and electrical services, a voltage differential could develop between the two services.
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Connecting the Wave Server to power and powering on 4-13 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the Wave Server to power and powering on Connect the Wave IP 2500 Server to a dedicated circuit using the supplied power cord. Do not use any other power cord. Note: There are 2 power cord models, one for use in the US and one for International (EU) use. See Appendix D in the Wave Server Hardware Reference Guide for voltage and current specifications.
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Connecting the Wave Server to your LAN 4-14 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the Wave Server to your LAN This section describes how to connect the Wave IP 2500 Server to your LAN using a standard Ethernet cable. Note: The cabling for your LAN should be installed by a network cabling professional before the arrival of the Wave Server. About the Ethernet ports on the Wave Server There are 2 Ethernet ports located on the front of the ISC1, labeled ENET 1 and ENET 2.
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4-15 Chapter 4: Setting Up the Wave IP 2500 Server Connecting to trunk and station ports on the ISC1 To connect the Wave Server to your LAN: 1. Locate the 8-pin modular RJ-45 Ethernet port labeled ENET 1 on the ISC1. 2. Connect one end of a standard, straight-through Ethernet cable to the ENET 1 port. 3. Connect the other end of the cable to your LAN’s hub or data switch.
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4-16 Chapter 4: Setting Up the Wave IP 2500 Server Installing expansion components 2. Connect the 25-pair male amphenol cable to the RJ-21X port. The amphenol cable is then punched down, most commonly to a patch panel port, but it can also be punched down to a punchdown block where it is then cross-connected to the station cabling or analog circuits. Power failover support Wave provides failover telephone service (power failure lifeline) in the event of a power failure.
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4-17 Chapter 4: Setting Up the Wave IP 2500 Server Installing expansion components Installing EXUs on a Wave Server You can install up to 4 EXUs on a Wave Server. EXU’s cannot be wall-mounted. To install an EXU: 1. Unplug the Wave Server’s power cord, but do not disconnect the grounding wire. 2. Remove the connector hatch retention screws on the top of the Wave Server base unit, and then remove the connector hatch. 3.
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4-18 Chapter 4: Setting Up the Wave IP 2500 Server Installing expansion components 8. If the Wave Server base unit is rack-mounted, attach the EXU using 2 rack screws per side. If this is the top-most EXU, go to step 10. 9. To install another EXU, remove the connector hatch from the top of the EXU that you just installed. Repeat steps 4-8 to stack up to 4 EXUs. 10. Secure the backplane terminator to the topmost EXU.
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4-19 Chapter 4: Setting Up the Wave IP 2500 Server Installing expansion components To install an MRM: 1. Unplug the Wave Server base unit’s power cord, but do not disconnect the grounding wire. 2. Remove the ISC1 from the Wave Server base unit. To do so: • Label or note the position of any cables connected to the ISC1 faceplate. • Disconnect all cables from the faceplate. • Loosen the retention screws.
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4-20 Chapter 4: Setting Up the Wave IP 2500 Server Installing expansion components Installing expansion modules and cards This section provides guidelines for installing all modules and cards. See “About connecting modules and cards” on page 4-21 for information on connecting trunks, stations, and other devices to specific modules and cards after you have installed them.
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4-21 Chapter 4: Setting Up the Wave IP 2500 Server About connecting modules and cards Module and card status LEDs Each module and card has a pair of LEDs that indicate the component’s status: Status Red LED Green LED System is in an early boot phase. off off System boot is in progress, or a firmware flash update is in progress. Blinking red off System is operational with no errors. off Blinking green System shutdown is in progress.
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4-22 Chapter 4: Setting Up the Wave IP 2500 Server About connecting modules and cards About cable connections Modules and cards use standard cable connectors and jacks, as listed in the following table: Module or card RJ-11 RJ-21X RJ-45 Integrated Services Card (ISC1) 1 1 Analog trunk module 1 Analog universal module 1 Digital station module 1 RJ-48C T1 module with serial interface 1 T1 module (without serial interface) 1 E1 EuroISDN module with serial interface 1 Quad BRI module 3.
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About connecting modules and cards 4-23 Chapter 4: Setting Up the Wave IP 2500 Server To connect an RJ-21X cable to a module or card: 1. Connect the cable(s) to the connector(s). There are 2 kinds of RJ-21X cables: • 180° cable—The cable comes straight out the back of the connector. You can connect a 180° cable using the bale clips on the module or card to connect to a slot on the cable housing, or using screws. • 90° cable—The cable comes out of the side of the connector and then makes a 90° turn.
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4-24 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the analog trunk module About connecting specific modules and cards See the following sections for information about connecting each of the supported modules and cards: • Analog trunk module. See page 4-24. • Analog universal module. See page 4-25. • Digital station module. See page 4-25. • T1 module with serial interface. See page 4-26. • E1 module with serial interface. See page page 4-27. • Quad BRI module. See page 4-28.
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4-25 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the analog universal module Connecting the analog universal module The analog universal module provides the following: • 8 analog FXO trunk ports, supporting loop start, ground start, and analog DID trunks (analog DID trunks support inbound calling only). • 8 analog FXS station ports. The analog universal module is a partial-width module that can be installed in any module slot or in any universal slot via a module converter.
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4-26 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the T1 module with serial interface Connecting the T1 module with serial interface The T1 module with serial interface and built-in CSU/DSU supports one T1 or ISDN PRI digital trunk to provide shared data and voice services over a single T1 circuit. There are 3 connectors on the T1 module: • The RJ-48C port is used to connect to the T1 or ISDN PRI network interface. • The DB-60 port provides V.
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Connecting the T1 module (without serial interface) 4-27 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the T1 module (without serial interface) Note: This section describes how to connect the 1-port T1/PRI module without serial interface. For information about installing the 1-port T1 module with serial interface, see page 4-26. The T1 module supports one T1 or ISDN PRI digital trunk.
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4-28 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the Quad BRI module To connect the E1 EuroISDN module: 1. Locate the RJ-48C port and DB-60 connector on the module. 2. Connect the E1 cable to the RJ-48C port. 3. Connect the serial cable from your external router to the DB-60 port. The serial cable may be either a DB-60 male to DB-60 male cable, or a DB-60 male to V.35 female DCE cable. In either case the DB-60 male connector goes to the DB-60 female port on the ISC1ISC2.
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4-29 Chapter 4: Setting Up the Wave IP 2500 Server Connecting the analog station card Connecting the analog station card The analog station card provides 24 analog FXS station ports. It is a full-width card that can be installed in any universal slot. See Appendix B, ”Trunk and Station Ports and Pinouts” for RJ-21X interface port descriptions and pinout pairs for the analog station card. To connect the analog station card: 1. Locate the RJ-21X port on the card. 2.
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4-30 Chapter 4: Setting Up the Wave IP 2500 Server Connecting a music-on-hold (MOH) system Connecting a music-on-hold (MOH) system A music-on-hold device plays prerecorded music or messages to callers—either from a tape or CD—when they are placed on hold or while being transferred. The Wave Server is compatible with most standard music-on-hold devices that connect via a 3.5 mm stereo plug. If a cable is not provided, you must purchase one separately.
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4-31 Chapter 4: Setting Up the Wave IP 2500 Server Connecting a paging system Connecting a paging system A paging system allows Wave users to make public announcements over a loudspeaker. The Wave Server is compatible with most standard paging systems that connect via a 3.5 mm stereo plug. If a cable is not provided, you must purchase one separately. Note: Although a stereo cable is required, only one channel is used for paging.
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Connecting a DSS Console 4-32 Chapter 4: Setting Up the Wave IP 2500 Server Connecting a DSS Console The Edge 700 Direct Station Selection (DSS) 48-Button Console expands a receptionist’s digital phone with 48 additional flexible buttons with LEDs to connect to system endpoints such as user extensions. Up to 5 DSS Consoles can be associated with a single digital phone, providing up to 240 additional buttons.
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Chapter 5 Connecting to the Wave ISM from the administrator PC CHAPTER CONTENTS Obtaining all required HotFixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Administrator PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Configuring the administrator PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Connecting to the Wave ISM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Administrator PC requirements 5-2 Chapter 5: Connecting to the Wave ISM from the administrator PC Administrator PC requirements The administrator PC must meet the following requirements: • Operating system: The following operating systems can be used: • Microsoft Windows 2000 • Windows Server 2003, base release or higher • Windows XP SP2 or higher • Windows Vista, base release or higher Note: You should have your Microsoft operating system disks on hand in case you need to install any Windows co
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Configuring the administrator PC • 5-3 Chapter 5: Connecting to the Wave ISM from the administrator PC Modem: If you will use a modem to connect to the Wave Server from the administrator PC (as opposed to connecting via your network), contact your Wave provider for the latest list of client modems that have been certified for use with Wave Server. (Other modems may also work, but only the models listed in that document have been certified so far by Vertical.
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5-4 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM 4. On the General tab, click Use the following IP address, and enter the following information: IP address: 192.168.205.x. “x” can be any number between 2 and 254, except for 10-13: • 10 is reserved for the IP address of the Integrated Services Card (ISC1 or ISC2, depending on the Wave Server model). • 11, 12, and 13 are reserved for the IP address(es) of the Media Resource Module (MRM).
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5-5 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM Connecting to the Wave ISM via your network This section describes how to connect to the Wave ISM from the administrator PC using a standard Ethernet cable. (You can also connect using a network hub, switch, or router.) 1. Connect one end of a standard, straight-through Ethernet cable to the network card in the administrator PC.
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5-6 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM If you entered the VAM’s IP address, perform the following additional steps. • On the Security tab, click Trusted Sites, and then click Sites. • Clear the Require server verification (https:) for all sites in this zone checkbox. • In the Add this Web site to the zone text box, type the VAM’s IP address (again, do not preface your entry with “http://”), and then click Add to add it to the Web Sites list.
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Connecting to the Wave ISM 5-7 Chapter 5: Connecting to the Wave ISM from the administrator PC Note: If any other users are logged on to Wave ISM, a list of logged-on users is displayed (this will not be the case when you log on to Wave ISM for initial configuration). Click OK to close the dialog and continue. 8. The Global Administrator Management Console opens. You are now successfully connected to the Wave ISM. Wave Server Installation Guide Release 2.
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5-8 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM 9. The first time that you log on to the Wave Global Administrator, you have the option to start the Wave Installation Wizard: Important: The Installation Wizard simplifies initial configuration of your Wave system by presenting a step-by-step walkthrough of the tasks, rather than requiring that you run the configuration applets individually from the Management Console.
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5-9 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM • Remote connection: A modem connection made through a trunk port on the Wave Server. By default, the Wave modem is configured to answer on hunt group extension 570. You can use the Hunt Groups and Trunk Groups applets in the Global Administrator Management Console to configure the Wave modem to answer on a different hunt group extension. Note: Modem throughput will often be much better on a digital trunk.
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5-10 Chapter 5: Connecting to the Wave ISM from the administrator PC Connecting to the Wave ISM 7. In the Connection Availability screen, specify whether this connection will be available to all users or just to yourself. Choose Anyone's use or My use only, depending on your security requirements. Click Next to continue. 8. In the final screen, click Finish. The Connect dialog opens automatically after a few moments. Go to the next section. To connect to the Wave ISM via a local modem connection: 1.
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Chapter 6 Using the Wave Installation Wizard CHAPTER CONTENTS About the Wave Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Running the Wave Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Configuring the Wave ISM using the Installation Wizard . . . . . . . . . . . . . . . . . .
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6-2 Chapter 6: Using the Wave Installation Wizard Running the Wave Installation Wizard Running the Wave Installation Wizard Important: The Installation Wizard is only available the first time that you log on to the Global Administrator on a Wave ISM system. It can only be run once, and once you click Finish and confirm that you are done, the Wizard cannot be restarted.
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Configuring the Wave ISM using the Installation Wizard 6-3 Chapter 6: Using the Wave Installation Wizard Note the following: 2. • Initially, all the items in the left pane are disabled except Software Updates. As you complete the steps in the Wizard, additional items will be enabled. • Once an item has been enabled, you can jump between that item and any other enabled item by clicking it. • All the steps in the wizard are optional and you can skip an item and go to next step by clicking Next.
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Configuring the Wave ISM using the Installation Wizard 6-4 Chapter 6: Using the Wave Installation Wizard You can also do the following here: • • Specify a time server that is polled by the Wave ISM time service to keep accurate time for Wave ISM components. See “Configuring the time service used by Wave ISM” on page 7-18. • Specify External Caller ID settings. • Specify Music On Hold settings. Licenses—Add or import Wave licenses.
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Configuring the Wave ISM using the Installation Wizard • 6-5 Chapter 6: Using the Wave Installation Wizard Resource Management—Allocate DSP resources on your Wave ISM system. Launches the Resource Management Advisor, which asks you a series of questions, for example how many phones will be connected, how many simultaneous calls need to be supported, and so forth.
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Chapter 7 Initial Configuration CHAPTER CONTENTS Applying HotFixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Identifying the Wave Server on your LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Power-cycling the Wave Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Setting the dial-in default IP address pool . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7-2 Chapter 7: Initial Configuration Applying HotFixes Issues that can prevent or affect an upgrade Before the upgrade process begins, the Software Upgrade applet runs several checks to verify that the Wave ISM is ready to be upgraded. • If the company name entered in the General Settings applet in the Global Administrator Management Console includes quotation marks (“”), the upgrade of Call Detail Report data cannot proceed. Be sure you don't use quotation marks in the Company Name field.
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7-3 Chapter 7: Initial Configuration Applying HotFixes 5. Do one of the following: • To apply a single HotFix, click Add and Start Upgrade. The HotFix is uploaded to the Wave Server, and the upgrade process begins. • To apply multiple HotFixes in the same upgrade, click Add. Note that some time may elapse while the HotFIX CAB file(s) are uploaded to the Wave Server. Repeat step 5 for each HotFix to be loaded. The HotFixes will be installed in the order listed.
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7-4 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN Identifying the Wave Server on your LAN Important: If you chose and configured Global Settings / Network via the Installation Wizard as described in Chapter 6, you do not need to perform the steps in this section, unless you now want to change any of those settings. This section describes how to do the following. • Change the default IP network settings on the Wave Server.
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7-5 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN • Subnet Mask for the selected network interface. The default setting for all network interfaces is 255.255.255.0. • Default Gateway for the selected network interface. The default setting for all network interfaces is 0.0.0.0.
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7-6 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN • Internet time: If Internet time is turned on in the domain, that setting will apply as well to the Wave Server, causing a conflict with the time server setting on the Wave Server (set via the General Settings applet). Also, when the Wave Server is a member of your Windows domain, the Internet Time tab does not appear in the Date and Time tool in the Windows Control Panel.
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7-7 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN 3. In the IP Network Settings dialog, select the Integrated Services Card entry from the Network Interfaces drop-down list. Wave Server Installation Guide Release 2.
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7-8 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN 4. On the IP Address tab, accept the factory defaults for the following settings for the selected network interface, or assign different ones. • IP Address • Subnet Mask • Default Gateway The Subnet Mask and Default Gateway settings must be the same for all network interfaces. Important: You must update all entries in the Network Interfaces drop-down list before attempting to apply and save your changes.
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7-9 Chapter 7: Initial Configuration Identifying the Wave Server on your LAN To configure the Wave Server for one-click license activation: 8. Verify that the gateway and DNS servers have external access so that they can connect to the Internet and communicate with the Vertical Activation Server. 9. Select the Vertical Wave Application Module entry from the Network Interfaces drop-down list, and then click the DNS tab. 10.
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7-10 Chapter 7: Initial Configuration Power-cycling the Wave Server To change the host name of the Wave Server: 14. On any tab, type the new name in the Host Name text box. The new name can be a maximum of 15 alphanumeric characters and can contain hyphens (-). To save your changes: 15. Click Apply and then click Done to save all of your changes. Note the following: • If you changed IP network settings or configured the Wave Server for one-click license activation, your changes take effect immediately.
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7-11 Chapter 7: Initial Configuration Setting the dial-in default IP address pool To restart the Wave Server after powering off: 1. On a Wave IP 2500, turn the power switch on the back of the Wave Server off, wait 30 seconds, and then turn the power switch on. On a Wave IP 500, press the red button on the front panel. 2.
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7-12 Chapter 7: Initial Configuration Setting the dial-in default IP address pool To set the dial-in default IP address pool: 1. In the Global Administrator Management Console, click Microsoft RRAS, located in the Data Administration section. 2. Log on using your Wave username and password. 3. The Microsoft RRAS applet launches the Microsoft Routing and Remote Access application in a remote control window that allows the application running on the Wave ISM to appear on the administrator PC.
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7-13 Chapter 7: Initial Configuration Performing basic system configuration tasks Performing basic system configuration tasks Important: If you configured Global Settings / General Settings via the Installation Wizard as described in Chapter 6, you do not need to perform the steps in this section, unless you now want to change any of those settings. This section describes how to perform the following basic tasks: • Enter basic system information. See page 7-13. • Set the system date and time.
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7-14 Chapter 7: Initial Configuration Performing basic system configuration tasks To enter basic system information: 1. In the Global Administrator Management Console, click General Settings, located in the General Administration section. When the General Settings applet starts, click the System tab. 2. Enter your Company Name. 3. Enter the entire Serial Number of the Wave Server.
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7-15 Chapter 7: Initial Configuration Performing basic system configuration tasks 4. If the Locale setting is correct for your system, go to step 5. If not, select your locale from the drop-down list. When you change the Locale setting, you are reminded that you may need to update any area codes that you have already defined in the First Digit Table to reflect new area code requirements for the selected locale. (If you are installing Wave ISM for the first time, no area codes have yet been defined.
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7-16 Chapter 7: Initial Configuration Performing basic system configuration tasks Caution: The default advanced settings for a locale should work for you unless you have a unique environment. Do not modify these settings unless you are a Wave ISM system configuration expert. For more about the settings in this dialog, see Chapter 32 in the Wave Global Administrator Guide. Click OK to close the Customize Locale dialog. 6. Select the Voice Mail System extension used to reach the voice mail hunt group.
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7-17 Chapter 7: Initial Configuration Performing basic system configuration tasks Setting the system date and time Important: If you configured Global Settings / System Time via the Installation Wizard as described in Chapter 6, you do not need to perform the steps in this section, unless you now want to change any of those settings. This section describes how verify or change the date, time, and time zone on the Wave ISM. 1.
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7-18 Chapter 7: Initial Configuration Performing basic system configuration tasks 4. On the Time Zone tab, verify that the time zone is correct for your Wave ISM location, and change it if necessary. 5. On the Date and Time tab, verify that the date and time are correct for your Wave ISM location, and change them if necessary. 6. Click OK to save your changes and return to the Global Administrator Management Console.
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Adding Wave ISM user and administrator accounts 7-19 Chapter 7: Initial Configuration 4. Click Synchronize Time Service. Wave ISM polls the time server immediately. 5. To verify that the Wave ISM time service resynchronized, refresh your browser window and click the Time Service tab again. If the Last synchronized on field has been updated, resynchronization was successful. 6. Click Apply to save your changes. 7. Click Done to return to the Global Administrator Management Console.
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Adding Wave ISM user and administrator accounts 7-20 Chapter 7: Initial Configuration Note: The accounts you create in the Password Administration applet according to the following instructions are local accounts and are not controlled by your primary domain controller (PDC). For information about adding the Wave ISM to your PDC and adding Wave ISM administrator accounts to the PDC, see “Creating Wave ISM administrator accounts on the primary domain controller” on page 7-21.
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Adding Wave ISM user and administrator accounts 7-21 Chapter 7: Initial Configuration 3. Choose Enterprise from the Access Level drop-down list. 4. Enter a User Name. The user name can be up to 20 characters long, and can contain any combination of alphanumeric characters, exclamation points (!), underscores (_), and dashes (-). Note that the first character cannot be a numeral. 5. Enter the user’s Full Name.
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Adding Wave ISM user and administrator accounts 7-22 Chapter 7: Initial Configuration To add Wave ISM to your PDC domain: 1. In the Global Administrator Management Console, click Network Connections, located in the Data Administration section. 2. The Network Connections applet launches the Microsoft Windows Network Connections application in a remote control window that allows the application running on the Wave ISM to appear on the administrator PC.
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Adding Wave ISM user and administrator accounts 7-23 Chapter 7: Initial Configuration Using accounts from a trusted domain You may want to allow access to the Wave ISM domain by users who do not have accounts in the Wave ISM domain, but who do have accounts in other trusted domains (user domains) within your intranet. The easiest way to allow this access is to create a one-way trust relationship.
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Adding Wave ISM user and administrator accounts 7-24 Chapter 7: Initial Configuration To add the global groups VNI-Enterprise, VNI-System, and VNI-Users to the user domain: 10. In the User Manager for Domains tool, select User > New Global Group. 11. Enter VNI-Enterprise in the Group Name field. 12. Add the appropriate users to the VNI-Enterprise group. 13. Click OK. 14. Repeat these steps to add VNI-System and VNI-Users groups and users to the user domain.
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Installing client caching to improve Global Administrator performance 7-25 Chapter 7: Initial Configuration Installing client caching to improve Global Administrator performance Client caching enhances Global Administrator performance, especially for slow modem connections. Note the following: • You must install client caching on each administrator PC every time you upgrade Wave ISM. • Client caching remains active until the next Wave ISM upgrade.
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7-26 Chapter 7: Initial Configuration Verifying installed hardware components To verify installed components: 1. In the Global Administrator Management Console, click Chassis View, located in the General Administration section. Chassis View opens in a browser window. The following is an example of the Chassis View on a Wave IP 500: The following is an example of the Chassis View on a Wave IP 2500: Wave Server Installation Guide Release 2.
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7-27 Chapter 7: Initial Configuration Verifying installed hardware components 2. 3. Verify that all of the modules and cards that you installed are visible in the graphical representation of your Wave Server at the left of the window. You can do the following in Chassis View: • Position the cursor on a module or card on the left side of the window to display an expanded version of it, along with statistics for that module or card, on the right side of the window.
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Chapter 8 Entering and Activating Wave Licenses CHAPTER CONTENTS About Wave licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Entering Wave licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Activating Wave licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 Setting up a proxy server for license activation . . . . . . . . . . . . . . . . . . . . . . . .
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8-2 Chapter 8: Entering and Activating Wave Licenses About Wave licenses New licenses are required in Wave ISM 2.0. Important: Starting with Wave ISM 2.0, many of the core functionality licences from prior versions are no longer valid. If you are upgrading from a previous version, in order for your Wave system to continue to function at its full capacity, you must install the new 2.0 licenses issued to you as part of your Software Subscription.
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8-3 Chapter 8: Entering and Activating Wave Licenses About Wave licenses Wave license requirements Wave ISM supports scalability and edition-based licensing. • • Scalability licenses increase the maximum number of Wave users that can be added on a single system: • Wave Professional Edition license. Supports a maximum of 200 users/phones. You must add a Wave Professional Edition license to support this configuration. • Wave Enterprise Edition license. Supports a maximum of 500 users/phones.
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About Wave licenses 8-4 Chapter 8: Entering and Activating Wave Licenses Wave ISM supports additional license types that enable specific functionality. If you do not have the correct number of Wave licenses entered, your ability to configure or use your Wave system will be affected in the following ways: This license type Is required Wave ISM User To add or modify a user via the User/Workgroup Configuration applet. This license also supports usage of the ViewPoint Softphone as a user’s secondary phone.
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8-5 Chapter 8: Entering and Activating Wave Licenses Entering Wave licenses This license type Is required WaveNet (Standard, Professional, or Enterprise Edition) On a per-Wave Server basis, so that a Wave Server can be a member of a WaveNet network.
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Entering Wave licenses 2. 8-6 Chapter 8: Entering and Activating Wave Licenses Click Import. When the Import dialog opens, click Import License file and then click Next. 3. In the Import Licenses File dialog, click Browse to go to the license text file that you want to import. 4. In the Choose File dialog, select the license file and then click Open to return to the Import Licenses File dialog. 5. Click Upload Import File. A list of all of the licenses in the file is displayed.
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8-7 Chapter 8: Entering and Activating Wave Licenses Entering Wave licenses Entering Wave license keys for each license 1. On the Administration tab of the Global Administrator Management Console, select Software Licenses. The Software Licenses applet starts and displays any licenses that have already been entered: 2. Click Add. The Software License dialog opens: 3. Enter the following information: • Select the Product for which you want to enter licenses from the drop-down list.
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8-8 Chapter 8: Entering and Activating Wave Licenses Activating Wave licenses Activating Wave licenses You activate your Wave licenses to enable full functionality on your Wave system. Once you have entered your licenses, you are ready to activate them. Before your licenses are activated You can use non-trial Wave licenses for a period of time without activating them (the specific period of time can vary by license type.
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8-9 Chapter 8: Entering and Activating Wave Licenses Activating Wave licenses The activation process Activation consists of the following steps: 1. You submit your license information to Vertical using either of the methods described below. 2. Vertical verifies the information. When you activate your licenses, the registration information that you submit to Vertical is verified and saved for future troubleshooting purposes.
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Activating Wave licenses 8-10 Chapter 8: Entering and Activating Wave Licenses If activation is not successful, the reason is displayed. The most common status resulting from an unsuccessful one-click activation, “Activation Pending”, indicates a bad Internet connection, or that the Vertical Activation Server is down; the system will retry activation automatically. If you continue to experience problems, try offline activation, or contact your Vertical representative.
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Activating Wave licenses 8-11 Chapter 8: Entering and Activating Wave Licenses 4. In the next screen, enter registration information about your organization. You must enter at least First Name and Last Name to enable the OK button in order to continue. 5. Click OK to submit the selected licenses for activation. During activation, the Activate Licenses dialog (with the registration information cleared) is displayed. 6. Return to the Software Licenses dialog.
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Activating Wave licenses 8-12 Chapter 8: Entering and Activating Wave Licenses Activating your licenses using offline activation Offline license activation occurs in 2 stages: • You generate an Activation Request file and submit it to the Vertical Activation Web site. • You receive an Activation file in response, and activate it. 1. In the Software Licenses applet, click one license to activate it or Ctrl-click to select multiple licenses.
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8-13 Chapter 8: Entering and Activating Wave Licenses Activating Wave licenses 4. In the next screen, enter registration information about your organization. You must enter at least First Name and Last Name to enable the OK button in order to continue 5. A file save dialog opens. Choose to save the file, then in the Save As dialog name the file and specify the save location. Make a note of the file’s name (the default file name is ActivationRequestFileName.lic) and location,. Go to step 6.
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8-14 Chapter 8: Entering and Activating Wave Licenses Activating Wave licenses 7. Click Yes if you are asked whether to trust the site. You are taken to the Vertical License Activation Web page. 8. Enter the following information: • Path to System License File: Type the path and file name of the LIC file that you saved earlier, or click Browse to specify it. • Site Name / Description: For your own reference, enter identifying information about the license file, for example, “CambridgeLicenses”. 9.
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8-15 Chapter 8: Entering and Activating Wave Licenses Activating Wave licenses 11. A file save dialog opens. Choose to save the file, then in the Save As dialog, name the file and specify the save location. Make a note of the file’s name and location. 12. Click Process Another -> to activate another Activation Request File, or return to the Software Licenses applet if you are done. 13. Click Import. When the Import dialog opens, click Import License Activation file and then click Next. 14.
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8-16 Chapter 8: Entering and Activating Wave Licenses Setting up a proxy server for license activation Configuring the Wave ISM to save rather than open License files Perform the steps in this section if you are directed to do so in step 5 in “Activating your licenses using offline activation” on page 8-12. 1. In Windows Explorer (not Internet Explorer), choose Tools > Folder Options to open the Folder Options dialog. 2. On the File Types tab, select LIC in the Extensions column, and then go to step 8.
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Setting up a proxy server for license activation 8-17 Chapter 8: Entering and Activating Wave Licenses 1. In the Software Licenses applet, click Setup Activation Proxy. 2. In the Activation Proxy Settings dialog, enter the following information: 3. • Server Name: Name of the PC on your network to be used as the license activation proxy server.
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Viewing the status of licenses on your system 8-18 Chapter 8: Entering and Activating Wave Licenses Viewing the status of licenses on your system There are two ways to view the status of your Wave licenses: • Software Licenses applet. See the instructions below. • License Status report. You can run the License Status report using the Report Generator.
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8-19 Chapter 8: Entering and Activating Wave Licenses Viewing the status of licenses on your system 4. In the next screen, click All Available to display all licensing activities, or enter Starting On and Ending On dates to view licensing activities for a specific time period. Click OK to continue. 5. The Activity log opens showing the following information: 6. Click OK to close the Activity Log. Wave Server Installation Guide Release 2.
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Chapter 9 Installing ViewPoint and Other Wave Workstation Applications CHAPTER CONTENTS About the Wave workstation applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 Using the Wave Workstation Applications Setup . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Configuring the Wave workstation applications . . . . . . . . . . . . . . . . . . . . . . . . .
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9-2 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Requirements Attended vs. unattended installs This chapter explains how to install the Wave workstation applications by running the Wave Workstation Setup. For information on installing the Wave workstation applications from the command line without user input, see Appendix D, “Performing Unattended Workstation Installations.
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9-3 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Requirements If you require external access to Viewpoint for administrative purposes, consider installing Viewpoint on another PC or server to which you have remote access, for example the archive server used for the Recording Archive Service (see Chapter 10) or other PC.
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9-4 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Requirements • Microsoft Excel 2003: In order to run any of the Contact Center Reporter reports (available from the ViewPoint Tools menu), you must install Excel 2003 on the ViewPoint PC. For more about Wave Contact Center Reporter requirements, see Chapter 13 in the Wave ViewPoint User Guide.
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Using the Wave Workstation Applications Setup 9-5 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Other TAPI Service Provider requirements In addition to the PC requirements described on page 9-4, a user must have the following to install and use the TAPI Service Provider: • A Wave user name and station ID. (You cannot use station ID 0) • A Windows telephony location that allows the user to place calls.
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Using the Wave Workstation Applications Setup 9-6 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications To update station IDs at a later time, do either of the following: • In the ViewPoint Logon dialog, specify a default station ID or a specific station ID according to the instructions in “Using ViewPoint with a different phone or server” in Chapter 2 in the Wave ViewPoint User Guide.
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Using the Wave Workstation Applications Setup 9-7 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Important: If you enter a station ID of 0, when you click Next, the No Telephone Station ID Specified dialog opens to make sure that you understand the ViewPoint functionality limitations, and gives you the opportunity to go back and enter a valid station ID. 6.
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Using the Wave Workstation Applications Setup 9-8 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications 10. Enter the Wave Server Host Name and the Station ID of the phone that will be used by the person at this PC. The station ID is assigned to a phone automatically by Wave ISM. To hear the station ID, pick up the phone and dial *00. Note: If you entered a Telephone Station ID of 0 in step 5, that value is not propagated here.
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Configuring the Wave workstation applications 9-9 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Configuring the Wave workstation applications Configuring ViewPoint For information about customizing and using ViewPoint, see the Wave ViewPoint User Guide. Configuring the TAPI Service Provider Workstation Applications Setup runs the TAPI Service Provider Configuration wizard automatically when you install the TAPI Service Provider for the first time on a PC.
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Configuring the Wave workstation applications 9-10 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications To configure Act! 1. In Act!, Choose Edit > Preferences. 2. Click the Dialer tab. 3. Select the Use Dialer checkbox. 4. Under Modem or Line, verify that “Wave Line 1” is selected. This option is available after the TAPI Service Provider is installed. 5. To receive screen pops with contact information when a contact calls, select the Lookup contact using caller ID checkbox.
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Synchronizing system clocks 9-11 Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Synchronizing system clocks It is recommended that you verify that the system clocks on the Wave Server and user PCs are synchronized. This ensures that message time stamps, which are set by the Wave Server’s clock, agree with the time displayed on the user PCs.
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Chapter 10 Installing the Wave Recording Archive Service CHAPTER CONTENTS About archiving mailbox recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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10-2 Chapter 10: Installing the Wave Recording Archive Service Requirements Installing the Recording Archive Service This chapter describes how to do the following: • Create the archive folder where archived recordings are stored. • Install and configure Microsoft SQL Server 2005 Express Edition, the database server used by the Recording Archive Service. • Install the Recording Archive Service.
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10-3 Chapter 10: Installing the Wave Recording Archive Service Requirements The archive server PC must meet the following requirements: • Operating system: The following operating systems can be used: • Windows Server 2003, base release or higher • Windows XP SP2 or higher Note: Note that Windows XP is limited to supporting a maximum of 10 simultaneous connections by users running the Archived Recording Browser (for example, users playing back recordings.
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10-4 Chapter 10: Installing the Wave Recording Archive Service Installation steps • The PC where you archive your recordings must be a local PC on your LAN; it cannot be remotely connected via the Internet. • The archive folder must be a network folder that is shared with full read/write permissions for all users who will run the Archived Recording Browser, as well as for the Wave Server itself, which must be able to write records to the folder.
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10-5 Chapter 10: Installing the Wave Recording Archive Service Installation steps To install Microsoft SQL Server 2005 Express Edition: 3. Install SQL Server 2005 Express Edition SP2 on the archive server PC. To do so, go to the following location: http://www.microsoft.com/downloads/details.aspx?FamilyId=31711d5d-725c-4afa9d65-e4465cdff1e7&displaylang=en Follow the instructions provided to download SQL Server 2005 Express Edition SP2.
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10-6 Chapter 10: Installing the Wave Recording Archive Service Installation steps 14. Follow the onscreen instructions to complete the installation. If you are prompted to restart the archive server PC, do so. 15. After the archive server PC restarts, enable SQL Server 2005 Express to accept external connections (this option is disabled by default.) To do so: 1. 2. From the Windows Desktop, click Start > Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration.
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10-7 Chapter 10: Installing the Wave Recording Archive Service Installation steps 23. To install in another location, select Custom and then click Next to continue. In the Custom Setup dialog, select Wave Recording Archive Service. You can do any of the following: • View the description of the service as well as the amount of disk space required to install it. • Click Change to change the destination drive or folder where the service will be installed. Click Next to continue. 24.
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Appendix A Using Wave Workstation Applications with Microsoft Terminal Services or Citrix MetaFrame APPENDIX CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Installing workstation applications on an application server. . . . . . . . . . . . . . . .
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Installing workstation applications on an application server A -2 Appendix A: Using Wave Workstation Applications with Microsoft Terminal Services or Citrix MetaFrame Installing workstation applications on an application server Bear the following considerations in mind when you set up an application server for Wave: • The application server cannot be the same PC as your Wave Server. • Applications should not be installed in the same partition as the Windows operating system.
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Appendix B Trunk and Station Ports and Pinouts APPENDIX CONTENTS Integrated Services Card (ISC1) port descriptions and pinouts . . . . . . . . . . . . . B-1 Analog Universal Module port descriptions and pinouts . . . . . . . . . . . . . . . . . . B-4 Analog Trunk Module port descriptions and pinouts . . . . . . . . . . . . . . . . . . . . . B-5 T1 Module with serial interface pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 T1 Module (without serial interface) pinouts. . . . . . .
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Integrated Services Card (ISC2) port descriptions and pinouts B-2 Appendix B: Trunk and Station Ports and Pinouts Pin Function Pin Function Description 17 C 42 NC Alarm relay (reserved for future use) 18 C 43 NO Alarm relay (reserved for future use) 19-20 44-45 Not used 21 Ring 46 Tip Analog FXO trunk port 1 (failover) 22 Ring 47 Tip Analog FXO trunk port 2 23 Ring 48 Tip Analog FXO trunk port 3 24 Ring 49 Tip Analog FXO trunk port 4 25 Ground 50 Ground Chassis gr
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Integrated Services Card (ISC2) port descriptions and pinouts B-3 Appendix B: Trunk and Station Ports and Pinouts Trunk 2 Pin Function 1 Description Not used 2 Ring Analog FXO trunk port 2 3 Tip Analog FXO trunk port 2 4 Not used SLT 1 Pin Function 1 Description Not used 2 Ring Analog FXS station port 1 (failover) 3 Tip Analog FXS station port 1 (failover) 4 Not used SLT 2 Pin Function 1 Description Alarm relay 2 Ring Analog FXS station port 2 3 Tip Analog FXS station port
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B -4 Appendix B: Trunk and Station Ports and Pinouts Analog Universal Module port descriptions and pinouts Analog Universal Module port descriptions and pinouts The Analog Universal Module is supported on both the Wave IP 500 and Wave IP 2500 Servers.
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B -5 Appendix B: Trunk and Station Ports and Pinouts Analog Trunk Module port descriptions and pinouts Analog Trunk Module port descriptions and pinouts The Analog Trunk Module is supported on both the Wave IP 500 and Wave IP 2500 Servers.
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B-6 Appendix B: Trunk and Station Ports and Pinouts T1 Module with serial interface pinouts DB-60 interface pinouts Pin Function 1-16 Ground 17 RD- (Receive Data) 18 RD+ (Receive Data) 19 TxC+ (Send SCT) 20 TxC+ (Send SCT) 21 RxC (Receive SCR) 22 RxC (Receive SCR) 23-26 Not used 27 TxD (Send SD) 28 TxD (Send SD) 29 Not used 30 Ground 31-32 Not used 33 LL (Loopback Test) 34 DTR (Data Terminal Ready) 35 RTS (Request to Send) 36-41 Not used 42 CTS (Clear to Send) 43 DSR
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B-7 Appendix B: Trunk and Station Ports and Pinouts T1 Module (without serial interface) pinouts Pin Function 50 CableType[0] 5-in-1 Cable Type Bit 0 51 Ground 52 Mode_DCE (DCE Mode) 53-55 Not used 56 Ground 57-60 Not used T1 Module (without serial interface) pinouts The T1 Module (without serial interface) is supported on both the Wave IP 500 and Wave IP 2500 Servers. RJ-48X interface pinouts Pin Function Pin Function 1 CI Receive Ring.
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B-8 Appendix B: Trunk and Station Ports and Pinouts E1 Module with serial interface port descriptions and pinouts Pin Function Pin Function 3 Shield / Ground 7 Not used 4 CI Transmit Ring, - 8 Not used DB-60 interface pinouts Pin Function 1-16 Ground 17 RD- (Receive Data) 18 RD+ (Receive Data) 19 TxC+ (Send SCT) 20 TxC+ (Send SCT) 21 RxC (Receive SCR) 22 RxC (Receive SCR) 23-26 Not used 27 TxD (Send SD) 28 TxD (Send SD) 29 Not used 30 Ground 31-32 Not used 33 LL (L
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B- 9 Appendix B: Trunk and Station Ports and Pinouts Analog Station Card port descriptions and pinouts Pin Function 45-46 Ground 47 CableType[2] 5-in-1 Cable Type Bit 2 48 Ground 49 CableType[1] 5-in-1 Cable Type Bit 1 50 CableType[0] 5-in-1 Cable Type Bit 0 51 Ground 52 Mode_DCE (DCE Mode) 53-55 Not used 56 Ground 57-60 Not used Analog Station Card port descriptions and pinouts The Analog Station Card is supported on the Wave IP 2500 Server.
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B-10 Appendix B: Trunk and Station Ports and Pinouts Digital Station Card port descriptions and pinouts Pin Function Pin Function Description 10 Ring 35 Tip Analog FXS station port 10 11 Ring 36 Tip Analog FXS station port 11 12 Ring 37 Tip Analog FXS station port 12 13 Ring 38 Tip Analog FXS station port 13 14 Ring 39 Tip Analog FXS station port 14 15 Ring 40 Tip Analog FXS station port 15 16 Ring 41 Tip Analog FXS station port 16 17 Ring 42 Tip Analog FXS stat
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B-11 Appendix B: Trunk and Station Ports and Pinouts Digital Station Card port descriptions and pinouts Pin Function Pin Function Description 4 Ring 29 Tip Digital station port 4 5 Ring 30 Tip Digital station port 5 6 Ring 31 Tip Digital station port 6 7 Ring 32 Tip Digital station port 7 8 Ring 33 Tip Digital station port 8 9 Ring 34 Tip Digital station port 9 10 Ring 35 Tip Digital station port 10 11 Ring 36 Tip Digital station port 11 12 Ring 37 Tip Digi
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B-12 Appendix B: Trunk and Station Ports and Pinouts Digital Station Module port descriptions and pinouts Digital Station Module port descriptions and pinouts The Digital Station Module is supported on both the Wave IP 500 and Wave IP 2500 Servers. Both a 12-port and 24-port digital station module are available. See the Wave Server Hardware Reference Guide for detailed specifications for both boards.
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B-13 Appendix B: Trunk and Station Ports and Pinouts Digital Station Module port descriptions and pinouts Pin Function Pin Function Description 17 Ring 42 Tip 12-port model: Not used 24-port model: Digital station port 17 18 Ring 43 Tip 12-port model: Not used 24-port model: Digital station port 18 19 Ring 44 Tip 12-port model: Not used 24-port model: Digital station port 19 20 Ring 45 Tip 12-port model: Not used 24-port model: Digital station port 20 21 Ring 46 Tip 12-port mo
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Appendix C Integrated Services Card Status LEDs APPENDIX CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 System LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C-2 Appendix C: Integrated Services Card Status LEDs Overview Status Red Card LED Green Card LED System upgrade is in progress. Blinking red Green Hard drive imaging in progress (via the Wave System Recovery Disk.) Red Green About System Status LEDs There are 4 System Status LEDs that communicate detailed information about the state of the Wave Server.
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C-3 Appendix C: Integrated Services Card Status LEDs System LED indicators System LED indicators This appendix lists System Status LED indicators and/or Card Status LED indicators that you may observe for the following scenarios: • Normal boot sequence • System shutdown • Error condition Important: Not all System LED indicators are described in this appendix.
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C-4 Appendix C: Integrated Services Card Status LEDs System LED indicators SYSTEM STATUS LEDS CARD STATUS LEDS Current status Expected time LED1 LED2 LED3 LED4 Red LED Green LED ISC1/ISC2 boot loader is waiting for PLD Programmer on VAM to connect. ~15 sec with 1.5 GHz VAM Red Blinking green off off off off This pattern may be displayed for up to 150 seconds.
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C-5 Appendix C: Integrated Services Card Status LEDs System LED indicators SYSTEM STATUS LEDS CARD STATUS LEDS Current status Expected time LED1 LED2 LED3 LED4 Red LED Green LED Check Disk in progress. 0 sec (or several minutes if Check Disk occurs.) Green Alternating red / green off off Blinking red off Windows is loading. ~2 min Green Blinking red off off Blinking red off Windows is up. ~5 sec Green Green off off Blinking red off Loading basic PBX services.
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C-6 Appendix C: Integrated Services Card Status LEDs System LED indicators System shutdown sequence indicators During a power (red) button shutdown, you will observe the following LED setting sequence. SYSTEM STATUS LEDS CARD STATUS LEDS Status LED1 LED2 LED3 LED4 Red LED Green LED LED Manager system shutdown in progress.
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Appendix D Performing Unattended Workstation Installations APPENDIX CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Performing a typical unattended installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Performing a custom unattended installation . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Workstation Setup command parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Performing a typical unattended installation D-2 Appendix D: Performing Unattended Workstation Installations Performing a typical unattended installation To perform a typical unattended workstation application installation, run the following command on the PC where the workstation applications will be installed: \\\Netsetup\setup.exe /s /v"/qn INSTALLLEVEL=200 /l*v %TEMP%\wssetup.
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Workstation Setup command parameters D-3 Appendix D: Performing Unattended Workstation Installations The following sample command does the following: • Installs the single-line TAPI Service Provider in the default location. • Installs the Contact Manager Assistant in the specified location. • Configures the single-line TAPI Service Provider. • Launches the Contact Manager Assistant when the installation completes, if a restart is not required. setup.
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Workstation Setup command parameters Name ADDLOCAL D- 4 Appendix D: Performing Unattended Workstation Installations Value Client CMA RecordingBrowser TSP ALL Description Workstation application to install: Client = ViewPoint CMA = Contact Manager Assistant RecordingBrowser = Archived Recording Browser TSP = TAPI Service Provider To install more than one application, separate each one with a comma (,), for example: ADDLOCAL=Client,CMA To install all of the workstation applications, specify ALL, for examp
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Workstation Setup command parameters Name SUPPRESS_MSGS D-5 Appendix D: Performing Unattended Workstation Installations Value Integer Description 0 = (Default) Workstation Setup displays message boxes on the PC where the applications are installed. Workstation Setup stops processing and waits until someone responds to each message box. 1 = Suppress display of message boxes. The messages are still written to the Workstation Setup Log (see “Performing a typical unattended installation” on page D-2.
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Workstation Setup command parameters Name TVTSPAPPHANGUP D- 6 Appendix D: Performing Unattended Workstation Installations Value Integer Description TAPI SP only. Specifies whether applications using TAPI SP can hang up calls. 0 = (Default) Applications using the TAPI SP cannot hang up calls. 1 = Applications using the TAPI SP can hang up calls. Important: Some contact manager programs experience problems when TVTSPAPPHANGUP=1.
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Verifying that an unattended installation was successful D-7 Appendix D: Performing Unattended Workstation Installations Name REBOOT Value String Description Force = (Default) Automatically restarts the PC where the workstation applications are installed after the installation completes. ReallySuppress = Do not restart the PC after installation completes. If you specify REBOOT=ReallySuppress, the PC must be restarted later.
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Appendix E Configuring Wave ISM for the Windows Firewall APPENDIX CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1 About Wave ISM and the Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1 Adjusting Windows Firewall exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2 Windows Firewall exceptions added for Wave. . . . . . . . . . . . . . . . . . . . . . . . . .
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Adjusting Windows Firewall exceptions E- 2 Appendix E: Configuring Wave ISM for the Windows Firewall To resolve these problems, when Wave workstation applications are started, the Windows Firewall settings on workstation PCs are automatically modified so that the Wave workstation applications will work properly on most networks.
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Adjusting Windows Firewall exceptions 3. E- 3 Appendix E: Configuring Wave ISM for the Windows Firewall Click Custom List. The settings on this tab determine which IP addresses will be allowed to send network requests to the Wave workstation PCs. You only need to specify the VAM’s IP address on your Wave Server, which you can do in several ways. • If you have a single Wave Server, click Server IP Address to automatically enter it.
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Windows Firewall exceptions added for Wave E- 4 Appendix E: Configuring Wave ISM for the Windows Firewall Windows Firewall exceptions added for Wave The following Windows Firewall exceptions are added to workstation PCs using the settings you specified in the Security \ Workstation Firewall tabs, according to the instructions in the previous section. All of these exceptions are required to run Wave across a network. • DCOM Resolver: Port TCP135. • Wave ViewPoint: Vertical.Wave.ViewPoint.exe.
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Appendix F Upgrading the ISC1/ISC2 boot loader APPENDIX CONTENTS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-2 Upgrading the ISC1/ISC2 boot loader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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F-2 Appendix F: Upgrading the ISC1/ISC2 boot loader Before you begin Before you begin Verify the following before you begin: • You know the IP address of the Vertical Application Module (VAM) on the Wave Server, and the VAM’s login account information. • You can connect to the VAM over your LAN or via a point-to-point Ethernet connection from the Wave administrator PC or other remote PC. Upgrading the ISC1/ISC2 boot loader To upgrade the ISC1/ISC2 boot loader 1. 2.
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F-3 Appendix F: Upgrading the ISC1/ISC2 boot loader Upgrading the ISC1/ISC2 boot loader 5. In the PuTTY Configuration dialog, configure the PuTTY utility to communicate with the ISC1/ISC2. To do so, enter the following information: • Host Name (or IP address): IP address of the ISC1/ISC2 (the default is 192.168.205.10). • Port: 22 6. Click Open to launch a PuTTY session to the ISC1/ISC2. 7. The first time you connect with PuTTY, click Yes in the Putty Security Alert dialog to continue. 8.
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Upgrading the ISC1/ISC2 boot loader 9. F-4 Appendix F: Upgrading the ISC1/ISC2 boot loader The PuTTY session provides a Linux “bash” prompt session. Type the following command at the # prompt to flash the new ISC1/ISC2 boot loader: update_redboot Enter the VAM’s IP address when you are prompted to do so. Flashing of the ISC1/ISC2 boot loader will take a few seconds. You will see a series of messages while flashing is in progress.
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Appendix G Troubleshooting APPENDIX CONTENTS General troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1 Troubleshooting modem problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-3 Troubleshooting IP telephony problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-5 Troubleshooting phone problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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G-2 Appendix G: Troubleshooting General troubleshooting steps IP network settings are reset as follows: • • ISC1 or ISC2 • IP Address: 192.168.205.10. • Subnet Mask: 255.255.255.0. • Default Gateway: 0.0.0.0. VAM • IP Address: 192.168.205.1. • Subnet Mask: 255.255.255.0. • Default Gateway: 0.0.0.0. Note: The Media Resource Module (MRM) IP address(es) are not reset by this procedure.
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G-3 Appendix G: Troubleshooting Troubleshooting modem problems Troubleshooting modem problems The information in this section may be useful if you choose to use a different modem that has not been certified for use with Wave ISM (see page 5-3) and experience problems. The following terms are used throughout this section. For a complete description of each term, see “Connecting to the Wave ISM via a modem” on page 5-8. • Wave modem: The answering modem on the ISC1/ISC2.
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G-4 Appendix G: Troubleshooting Troubleshooting modem problems Solution: 1. On the administrator PC, in the Windows Control Panel, choose Network Connections. 2. Right-click your modem connection and then click Properties. 3. In the Properties dialog, on the Networking tab click Advanced. 4. In the next dialog, clear the Use default gateway on remote network checkbox. 5. Click OK until your changes are saved.
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G- 5 Appendix G: Troubleshooting Troubleshooting IP telephony problems 9. In the next screen, click Search for and install the hardware automatically, and then click Next to continue. 10. When prompted to specify the modem manufacturer and model, select Vertical Communications and Surf Modem. Click Next to continue. 11. When prompted to select the port on which to install the modem, click Selected ports and COM100. Click Next to continue. 12.
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G-6 Appendix G: Troubleshooting Troubleshooting phone problems The Win32Time service can be inadvertently re-enabled in several ways: • If the Wave Server is not a member of your Windows domain: The Win32Time service can be re-enabled if a user double-clicks on the time in the lower-right corner of the Windows Desktop, and then on the Internet Time tab disables and re-enables “Automatically synchronize with an Internet time server”.
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G-7 Appendix G: Troubleshooting Troubleshooting Management Console problems Troubleshooting Management Console problems A remote access applet does not launch successfully when run from an administrator PC. Symptom: When this problem occurs, the text “Please close the applet below to return to the console” is displayed, but the applet does not open below the text as expected. This problem occurs only for remote access applets—applets which open a Remote Desktop Connection to the associated application.
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G-8 Appendix G: Troubleshooting Troubleshooting ViewPoint problems 3. 4. In the Pop-up Blocker Settings dialog, enter one of the following in the Address of Web site to allow text box:. Do not preface your entry with “http://”. • IP address: 192.168.205.1 (the default IP address of the Vertical Application Module (VAM) in the Wave Server) • DNS-resolvable name: yourservername Click Add and then Close to save your changes. If you entered a DNS-resolvable name, go to step 8.
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G-9 Appendix G: Troubleshooting Troubleshooting ViewPoint problems On a system configured with a locale of “Spanish (Spain)”, a long distance prefix may be incorrectly added before dialing a long distance number via ViewPoint. Symptom: A “0” prefix may be incorrectly added before dialing a long distance number via ViewPoint, even though long distance prefixes are not used in Spain. This problem has been fixed on new systems as of Wave ISM 1.5 SP3.
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Troubleshooting workstation application problems G-10 Appendix G: Troubleshooting Troubleshooting workstation application problems Error 1706 after installing Microsoft SQL Server 2005 Express Edition. Symptom: The following error occurs while installing Microsoft SQL Server 2005 Express Edition as part of the Recording Archive Service installation process (as described on page 10-6.) “Error 1706: An installation package for the product Microsoft SQL Server Native Client cannot be found.
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Index A about archiving mailbox recordings, 10-1 cards IP 2500, 4-6 DSS Console IP 2500, 4-32 IP 500, 3-25 dual SATA drives, 3-6 EXUs, 4-6 Installation Wizard, 6-1 licenses, 8-1 modules IP 2500, 4-5 IP 500, 3-7 MRMs IP 2500, 4-6 IP 500, 3-7 Recording Archive Service, 10-1 Wave Server IP 2500, 4-2 IP 500, 3-2 workstation applications, 9-1 Act! configuring for use with TAPI SP, 9-10 activating licenses, 8-8 adding licenses, 8-5 adding Wave Server to LAN, 7-4 administrator PC configuring, 5-3 requirements, 5-
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I-2 Citrix MetaFrame installation modes, A-1 compliance statements Canadian Underwriter’s Laboratory (CUL), 1-9 Federal Communication Commission (FCC), 1-6 Industry Canada, 1-9 Underwriter’s Laboratory (UL), 1-9 configuring contact manager, 9-9 Contact Manager Assistant, 9-10 system for Windows Firewall, E-1 ViewPoint, 9-9 workstation applications, 9-9 connecting analog station card IP 2500, 4-29 analog trunk module IP 2500, 4-24 IP 500, 3-18 analog universal module IP 2500, 4-25 IP 500, 3-18 cards IP 2500
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I-3 IP 2500, 4-32 IP 500, 3-25 installing IP 2500, 4-32 IP 500, 3-25 E E1 module with serial interface port descriptions and pinouts, B-7 E1 module with V.35 serial interface connecting IP 2500, 4-27 IP 500, 3-22 entering licenses, 8-5 environmental requirements, 2-4 expansion options IP 2500, 4-5 IP 500, 3-6 Expansion Unit about, 4-6 installing, 4-17 EXU.
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I-4 IP 2500, 4-20 IP 500, 3-13 MRMs IP 2500, 4-18 IP 500, 3-13 Recording Archive Service, 10-4 workstation applications, 9-5 on application server, A-2 unattended installations, D-1 Integrated Services Card port descriptions and pinouts IP 2500, B-1 IP 500, B-2 resetting factory default IP address, G-1 trunk and station ports on IP 2500, 4-15 IP 500, 3-12 upgrading the ISC1/ISC2 boot loader, F-1 IP 2500 installing DSS Console, 4-32 IP 500 installing DSS Console, 3-25 IP addresses resetting factory defaults
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I-5 connecting to Wave Server via, 5-8 modem problems troubleshooting, G-3 modules about IP 2500, 4-5 IP 500, 3-7 analog trunk module about IP 2500, 4-24 IP 500, 3-18 analog universal module about IP 2500, 4-25 IP 500, 3-18 connecting IP 2500, 4-21 IP 500, 3-15 digital station module about IP 2500, 4-25 IP 500, 3-19 E1 module with V.
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I-6 S IP 500, 3-23 power failover IP 2500, 4-16 power failover support IP 500, 3-12 power failure lifeline, 3-12, 4-16 power supply for digital phones IP 500, 3-6 IP 2500, 4-4 IP 500, 3-5 safety requirements, 2-6 SATA drives about, 3-6 security issues, 1-5 setting locale, 7-13 site preparation, 2-3 status LEDs on cards IP 2500, 4-21 on modules IP 2500, 4-21 IP 500, 3-14 viewing, C-1 system clocks synchronizing, 9-11 Q Quad BRI module connecting IP 2500, 4-28 IP 500, 3-23 T R rack mounting IP 2500, 4-7
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I-7 Goldmine, 9-9 Outlook, 9-9 installing, 9-5 technical support, 1-5 troubleshooting IP telephony problems, G-5 modem problems, G-3 phone problems, G-5 ViewPoint problems, G-8 U Underwriter’s Laboratory compliance statement, 1-9 V VAM.
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I-8 safety, 2-6 tools for installation, 2-5 site preparation, 2-3 System Status LEDs, C-1 verifying installed components, 7-25 Windows Firewall configuring system for, E-1 workstation applications about, 9-1 configuring, 9-9 installing on application server, A-2 unattended, D-1 via Workstation Applications Setup, 9-5 requirements, 9-2 terminal server support, 9-2 using with Microsoft Terminal Services or Citrix MetaFrame, A-1 Workstation Applications Setup program using, 9-5 Release 2.