Installation guide

Applying HotFixes 7-2
Chapter 7: Initial Configuration
Wave Server Installation Guide
Issues that can prevent or affect an upgrade
Before the upgrade process begins, the Software Upgrade applet runs several checks to verify
that the Wave ISM is ready to be upgraded.
• If the company name entered in the General Settings applet in the Global Administrator
Management Console includes quotation marks (“”), the upgrade of Call Detail Report
data cannot proceed. Be sure you don't use quotation marks in the Company Name field.
• If there are any problems with the hard drive on which you are applying the upgrade, you
will receive a message indicating that you must restart the Wave Server before you can
upgrade. Note that the restart will take noticeably longer than normal, because the hard
drive problems are being repaired.
• If the Software Upgrade applet encounters problems with the database or detects certain
critical errors in the event log, the upgrade will not proceed. If the upgrade process fails
to proceed as expected, contact your Vertical representative for assistance.
Performing a composite upgrade vs. individual upgrades
Important: If you are applying multiple HotFixes, you should apply them all via a composite
upgrade unless you are instructed to do otherwise in the Release Notes for a particular HotFix.
Performing a composite upgrade will generally be faster than performing individual upgrades,
and you will avoid running into problems that are fixed in subsequent HotFixes.
A composite upgrade can consist of just HotFixes, or a base release plus HotFixes.
To apply one or more HotFixes
1. From the administrator PC, log on to the Global Administrator Management Console
according to steps 5-8 on page 5-6.
2. Click
Software Upgrade in the General Administration section. The Software Upgrade
applet starts, and the Upgrade button is automatically active.
3. Click
Browse and navigate to the directory containing the HotFix CAB file(s).
4. Select the CAB file to apply and click
Open. The CAB file is displayed in the Filename
field.
Release 2.0 Service Pack 1
April 2011