Installation guide

Requirements 9-2
Chapter 9: Installing ViewPoint and Other Wave Workstation Applications
Wave Server Installation Guide
Attended vs. unattended installs
This chapter explains how to install the Wave workstation applications by running the Wave
Workstation Setup. For information on installing the Wave workstation applications from the
command line without user input, see Appendix D, “Performing Unattended Workstation
Installations.”
About auto-upgrading
When ViewPoint starts, it checks to see if a newer version of ViewPoint is available than what
is currently installed on the user's PC, and if so, a message is displayed saying that the new
version needs to be installed. When the user confirms the upgrade, the Workstation Applications
Setup starts and all Wave workstation applications that are detected on the workstation PC are
upgraded automatically.
Important: This message does not appear and the auto-upgrade does not take place if the user
only has TAPI Service Provider or Contact Manager Assistant (and not ViewPoint) installed. If
you are upgrading to a newer version of Wave ISM, and have users who only use the TAPI
Service Provider or Contact Manager Assistant, you or they need to install the new versions
according to the steps in “Using the Wave Workstation Applications Setup” on page 9-5.
Requirements
Where to install the Wave workstation applications
You can install the Wave workstation applications on any Windows PC on the network that
meets the requirements in this section. Do not attempt to install a Wave workstation application
on the Wave Server itself—the Wave Server is a dedicated telephony server.
Terminal server support
You can install the workstation applications on a terminal server running Citrix MetaFrame or
Windows Terminal Services. For instructions, see Appendix A.
Do not install ViewPoint on the Wave Server!
Important: Under no circumstances should you install Viewpoint directly onto the Wave
Server. Viewpoint requires specific DLL files which can conflict with other Wave
administrative functions. Installing ViewPoint on the Wave Server may render portions of your
Wave system unusable, and uninstalling ViewPoint will only cause further damage.
In previous versions of Wave, installing ViewPoint on the Wave Server was allowed (although
not encouraged). This configuration is no longer supported.
Release 2.0 Service Pack 1
April 2011