Installation guide

Requirements 9-4
Chapter 9: Installing ViewPoint and Other Wave Workstation Applications
Wave Server Installation Guide
• Microsoft Excel 2003: In order to run any of the Contact Center Reporter reports
(available from the ViewPoint Tools menu), you must install Excel 2003 on the
ViewPoint PC. For more about Wave Contact Center Reporter requirements, see Chapter
13 in the Wave ViewPoint User Guide.
ViewPoint license requirements
You must purchase, enter, and activate the following licenses on the Wave ISM:
• One ViewPoint license for each user who needs to concurrently access the Wave ISM.
See Chapter 8, “Entering and Activating Wave Licenses” for more about entering and activating
Wave licenses.
TAPI Service Provider and Contact Manager Assistant requirements
TAPI Service Provider and Contact Manager Assistant PC requirements
You can install the Wave TAPI Service Provider or Wave Contact Manager Assistant on any PC
that meets the following minimum requirements:
•
Operating system: The following operating systems can be used:
• Windows Server 2003, base release as well as SP1 or R2
• Windows XP Professional or Windows XP Home, base release as well as SP1-SP2
Important: If your TAPI Service Provider or Contact Manager Assistant PCs currently
run or will run Windows XP Professional SP2 or Windows Server 2003 SP1 or R2 with
the Windows Firewall enabled, review the important information in Appendix E,
“Configuring Wave ISM for the Windows Firewall.”
•
Software: The Contact Manager Assistant requires the TAPI Service Provider. Neither
the Contact Manager Assistant or the TAPI Service Provider require the presence of
ViewPoint on the same PC.
The following contact managers are also supported:
• Act! 3.0, 4.0, 2000, and 6.0
• GoldMine 4.0, 5.0, 6.5, and 6.7, and GoldMine Business Contact Manager
• GoldMine FrontOffice 2000
• Microsoft Outlook 98, 2000, XP, and 2003
•
Network connection: TCP/IP connection to the Wave Server.
Release 2.0 Service Pack 1
April 2011