Installation guide

Configuring the Wave workstation applications 9-10
Chapter 9: Installing ViewPoint and Other Wave Workstation Applications
Wave Server Installation Guide
To configure Act!
1. In Act!, Choose Edit > Preferences.
2. Click the Dialer tab.
3. Select the
Use Dialer checkbox.
4. Under Modem or Line, verify that “Wave Line 1” is selected. This option is available
after the TAPI Service Provider is installed.
5. To receive screen pops with contact information when a contact calls, select the
Lookup
contact using caller ID
checkbox. Clear the checkbox if you do not want to receive screen
pops.
6. Click
OK.
Calling from another application
After installing the TAPI Service Provider, users can call contacts by using the instructions
provided with their contact managers. Calls appear in their Call Logs as if they had dialed them
from ViewPoint or the phone.
Configuring the Wave Contact Manager Assistant
1. Click Start > Programs > Vertical Wave > Wave Contact Manager Assistant.
2. If only the Contact Manager Assistant splash screen appears, right-click the Outlook,
GoldMine, GoldMine FrontOffice, or GoldMine Business Contact Manager icon on the
system tray at the lower right of your screen. Select
Setup.
3. Click
Help for detailed instructions.
Configuring the Archived Recording Browser
You do not need to perform any configuration steps on Archived Recording Browser users’ PCs.
However, before users can search and manage archived recordings, you must configure one or
more Archive Recording Browser user accounts for their use. For more information, see
“Configuring who can manage archived recordings” in Chapter 23 in the Wave Global
Administrator Guide.
For details on using the Archived Recording Browser to search for and act on mailbox
recordings, see Appendix A in the Wave ViewPoint User Guide.
Release 2.0 Service Pack 1
April 2011