Installation guide

Troubleshooting phone problems G-6
Appendix G: Troubleshooting
Wave Server Installation Guide
The Win32Time service can be inadvertently re-enabled in several ways:
•
If the Wave Server is not a member of your Windows domain: The Win32Time service
can be re-enabled if a user double-clicks on the time in the lower-right corner of the
Windows Desktop, and then on the Internet Time tab disables and re-enables
“Automatically synchronize with an Internet time server”.
•
If the Wave Server is a member of your Windows domain: The Internet Time feature may
be enabled automatically depending on your domain settings.
Solution: If you experience this problem, check to see if the Win32Time service is enabled on
the Wave Server, and if necessary, disable it.
Troubleshooting digital phone problems
On a digital phone, password re-entry may fail when forwarding calls to an external
number, because the incorrect password is not cleared first.
This problem affects systems that are set up to require passwords for forwarding calls to an
external number. (This option is specified via the
Off-Site Call Forward Password Required
checkbox on the PBX (Advanced) tab in the General Settings applet.)
This problem occurs when the user attempts to forward all calls to an external number from his
or her digital phone by using the
*43 feature code or by pressing the Forward button (if the phone
has one), for example:
*43 + trunk access code + external number + # + voicemail password + #
If the voicemail password is entered incorrectly, the “Feature Unavail” error message is
displayed, followed by the prompt “Enter Password”.
When the user start to re-enter the password, asterisks (*) are displayed, but the
previously-entered incorrect password is also displayed as asterisks. Depending on the specific
call forwarding scenario, the actual digits the user re-enters may be displayed as well.
Clearing the password field using the Tap key to backspace to delete digits does not work.
Solution: The user should hang up and retry the forwarding process again, making sure to enter
his or her password correctly.
Release 2.0 Service Pack 1
April 2011