Installation guide

Troubleshooting Management Console problems G-7
Appendix G: Troubleshooting
Wave Server Installation Guide
Troubleshooting Management Console problems
A remote access applet does not launch successfully when run from an administrator
PC.
Symptom: When this problem occurs, the text “Please close the applet below to return to the
console” is displayed, but the applet does not open below the text as expected.
This problem occurs only for remote access applets—applets which open a Remote Desktop
Connection to the associated application. (See “Remote access applets” in Chapter 2 in the Wave
Global Administrator Guide for a list of the remote access applets.)
Solution:
This problem occurs because the ActiveX controls have been disabled, possibly as a result of a
Windows Update. To re-enable the affected ActiveX controls:
1. In Internet Explorer, click
Tools > Internet Options.
2. On the Programs tab, click
Manage Add-ons.
3. In the list, scroll to the following entries:
• Microsoft RDP Client Control (redist)
• Microsoft Terminal Services (redist)
4. To enable a disabled add-on, click on it and then click
Enable.
5. Click
OK to exit the Internet Options dialog.
6. Close and restart Internet Explorer.
Management Console applets appear to be disabled or hidden.
Symptom: This problem may occur if you are accessing the Management Console from an
administrator PC running Microsoft Windows XP SP2 or higher. In Windows XP SP2 or higher,
Microsoft enhanced the default browser security in Internet Explorer. These security defaults
affect the functionality of the Global Administrator Management Console.
Solution:
1. On the administrator PC, in Internet Explorer choose
Tools > Internet Options.
2. On the Privacy tab, click
Settings in the Pop-up Blocker section. (If Settings is disabled,
select the
Block pop-ups checkbox first.)
Release 2.0 Service Pack 1
April 2011