Installation guide

Troubleshooting ViewPoint problems G-8
Appendix G: Troubleshooting
Wave Server Installation Guide
3. In the Pop-up Blocker Settings dialog, enter one of the following in the Address of Web
site to allow
text box:. Do not preface your entry with “http://”.
• IP address: 192.168.205.1 (the default IP address of the Vertical Application
Module (VAM) in the Wave Server)
• DNS-resolvable name: yourservername
4. Click
Add and then Close to save your changes.
If you entered a DNS-resolvable name, go to step 8. If you entered an IP address, perform the
following additional steps.
5. On the Security tab, click
Trusted Sites, and then click Sites.
6. Clear the
Require server verification (https:) for all sites in this zone checkbox.
7. In the
Add this Web site to the zone text box, type the VAM’s IP address (again, do not
preface your entry with “
http://”), and then click Add to add it to the Web Sites list.
8. Click
OK twice to close all dialogs.
Troubleshooting ViewPoint problems
Firewall problems may prevent ViewPoint from starting.
Symptom: After installing ViewPoint successfully on a PC, the following message is displayed
and ViewPoint fails to start:
“Wave Server is unable to connect to ViewPoint, which could be due to a configuration
issue on the Wave Server. Please contact your administrator so the can check if the Wave
Global Administrator's Workstation Firewall settings allow connections from
nnn.nnn.nnn.nnn”
where “nnn.nnn.nnn.nnn” is the IP address of the Wave Server.
This problem may occur if your company network is defined as a “public network” on the PC’s
network settings and there is a firewall between the PC and the Wave Server. Additionally,
internet security programs such as McAfee may prevent the connection.
Solution: Define the network to the Wave system as a “work network” instead of a “public
network” to eliminate the firewall between the PC and the Wave Server, or allow access by the
Wave Server through the PC’s firewall.
Release 2.0 Service Pack 1
April 2011