Installation guide

Troubleshooting ViewPoint problems G-9
Appendix G: Troubleshooting
Wave Server Installation Guide
On a system configured with a locale of “Spanish (Spain)”, a long distance prefix may
be incorrectly added before dialing a long distance number via ViewPoint.
Symptom: A “0” prefix may be incorrectly added before dialing a long distance number via
ViewPoint, even though long distance prefixes are not used in Spain.
This problem has been fixed on new systems as of Wave ISM 1.5 SP3. However, if a system
was previously configured to use the “Spanish (Spain)” locale it is possible that ViewPoint may
still incorrectly add a “0” before dialing a long distance number.
Solution:
1. Start the General Settings applet.
2. On the System tab, click
Apply. (The Apply button will be enabled even though you have
not yet made any changes.)
3. Click
Done.
COM Exception when logging into ViewPoint.
Symptom: After a user clicks OK in the ViewPoint Log On dialog, the following error occurs:
[03/12/2008 10:22:39.900 - 3][ViewPoint - Except]
System.Runtime.InteropServices.COMException (0x8007041D): Retrieving the COM
class factory for component with CLSID
{EFED4BC8-3AD3-4D22-8493-F4E91D0BA58A} failed due to the following error:
8007041d.
Solution:
1. From a command prompt, change directory (cd) to the following:
C:\Program Files\Common Files\Vertical\Wave
2. Run the following program:
tvwkssvc.exe /service
Release 2.0 Service Pack 1
April 2011