User guide

11
Choose Tools > Personal Status and then select a personal status.
In the Personal Statuses folder, select a personal status and then choose Actions > Set as Active.
Selecting a personal status using your phone
You can select a personal status on the phone in the following ways:
Log on and press 6 1. You can select the Available personal status quickly by picking up the
phone and pressing *50.
For Contact Center agent statuses, pick up your phone and press *51 through *53. Use these
quick commands to begin and end your shift and to go on break.
Modifying a Personal Status
You can modify personal statuses to reflect your changing availability and location. For example, if you
are often away from your desk attending meetings, you can modify the In a Meeting personal status to
send your callers directly to voicemail.
Not all preferences are modifiable:
Where I Am. Cannot be modified for any personal status. The default Where I Am location is
your phone or your call forwarding number if your calls are being forwarded.
Taking Calls. Can be modified for In A Meeting, Out Of The Office, or On Vacation.
Greeting. Cannot be modified for any personal status. Your default greeting is always used.
Routing List. Can be modified for all personal statuses.
If you are an agent in a Contact Center queue:
Queue calls. Cannot be modified for any personal status. Queue Calls is always set to Yes for
Available (Queue Only) and Available (Non-Queue), and to No for all other statuses.
To modify a personal status
1. In the Personal Statuses folder, double-click the
personal status. The Personal Status dialog box opens.
2. Specify how you want your calls handled while this
personal status is selected using the following drop
down lists. For most call handling preferences, you can
select either a specific item or Default. Selecting Default
uses the item that is your current personal status
default, which is shown in parentheses.
 Where I am. Modifying this preference for a personal status is not supported in this version. This
preference identifies the phone to which your incoming calls will be sent when this personal
status is active. The default Where I Am location is your phone, or your forwarding number if
your calls are forwarded.