User guide

 Taking calls. Specifies whether you want calls to ring through to your phone or not when this

personal status is active.

o Yes (use my routing list). Incoming calls follow your active routing list, which usually

includes ringing your phone.

o No (use only my final action). Incoming calls are sent directly to the final action on your

active routing list, which by default is your voicemail.

Note: You can modify this setting only for the personal statuses In a Meeting, Out of the

Office, and On Vacation.

 Queue calls. Modifying this preference for a personal status is not supported in this version. This

preference is displayed only if you are an agent in a Contact Center queue. Specifies whether

queue calls are sent to your phone when this personal status is active.

o Yes. Marks you as available to take queue calls, and while this personal status is active

you can receive calls from all queues for which you are signed in.

o No. Marks you as not available to take queue calls.

Note: Queue calls is always set to Yes for Available (Queue Only) and Available (Non-Queue),

and to No for all other statuses.

 Routing List. Select the routing list that your calls will follow when this personal status is active.

To create a new routing list, click, or press ALT+click to edit the selected routing list.

 Greeting. Modifying this preference for a personal status is not supported in this version.

3. Click OK to save your changes.

Using personal status defaults

Specifying a default personal status greeting and routing list

When you select a personal status with a greeting or routing list preference, it makes that greeting or

routing list active. When you are done using that personal status, you probably want your active

greeting and routing list to revert to what they were before they were made active by the personal

status.

Personal status defaults are a way of accomplishing this. Personal status defaults specify the greeting

and the routing list that become active when you select a personal status that has no greeting or routing

list preference.

You can specify only one default personal status greeting and one default routing list at a time. When

you select a personal status with no greeting preference, the personal status default greeting becomes

active. When you select a personal status with no routing list preference, the personal status default

preference becomes active.

Example: You set your “Everyday” greeting to be your personal status default, because this is the

greeting you normally use. Several times during the day you change your active greeting by selecting the