User guide

14
USING THE EXTENSIONS LIST
Viewing Wave Extensions
You can see all Wave extensions, along with information about the current status of each extension, in
the Extensions list. You can use the Extensions list to quickly place calls to other Wave extensions or to
change another user’s personal status if you have permission to do so. You can display the Extensions
list in the Call Monitor for quick access, including drag-and-drop calling.
A glance at the Extensions list can tell you:
• A user’s extension number
• Whether a user is currently on a call
• A user’s current personal status
• Whether a user has call forwarding turned on, and the location to which the calls are forwarded
• The extensions of your office’s auto attendants and Contact Center queues.
The Extensions list automatically updates in real time.
Note: From the Extensions list you can change another user’s personal status if you know that user’s
password, or have the proper permission. For instructions, see “Changing the personal status of another
user” on page 3-10.
Searching the Extensions list
To find someone quickly, you can type their first or last name (fully or partially) in the Search field. The
Extensions list displays all items whose first or last name begins with the entered text.
Extensions list tabs
The Extensions list can optionally contain tabs that display related groups of extensions. Tabs are
located at the bottom of the Extensions list. Click each tab to view its contents.