User guide

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• All tab. This tab displays all Wave extensions. Note that your Wave system may be configured to
not show this tab.
• Group tabs. The Extensions list can optionally display a tab for each public ViewPoint Group of
which you are a member, and a tab for any personal ViewPoint Groups that you created. Click a
Group tab to see the extensions within that Group.
• Queue tabs. If you are an agent in a Contact Center queue, the Extensions list contains a tab for
each queue. Click the tab to see the agents who are members of that queue, as well as all of the
current calls for the queue. An asterisk (*) on the queue tab indicates that you are signed out for
that queue.
Showing, hiding, and reordering Extensions list tabs
To show or hide individual tabs, as well as choose their order, do the following:
1. In the Extensions list, choose View > Show Tabs. (You can also right-click anywhere in the
the Extensions list and then choose Show Tabs.)
2. Select a tab name and click Add or Remove to set up the Show these tabs in this order list.
Use the up and down arrow buttons to arrange the order of tabs in the list.
3. Click OK. The specified tabs are displayed at the bottom of the Extensions list.
Extensions list columns
Some Extensions list columns are hidden by default. Press F1 for Help to see a complete list of
columns with explanations.
Placing Calls to an Extension
To place a call to an extension, double-click the extension. If your phone is on hook, it rings to connect
you to the call being placed.
INSTANT MESSAGING
Using Wave Impulse for Instant Messaging
Wave IMpulse supports simple, secure, user-to-user instant messaging in ViewPoint. With instant
messaging you can initiate a real-time typed conversation between yourself and another user.
You can:
Send and receive instant messages with other users.
Send and receive instant messages with users in Wave organizations other than the one to
which you belong.
Initiate an instant messaging conference.