User guide

CALL MONITOR

Using the Call Monitor Folder

In the Wave ViewPoint, the Call Monitor folder is the visual counterpart to your phone. The Call Monitor

lets you see all your incoming calls and any outgoing calls at once, often with the callers identified by

name. You must have a phone associated with ViewPoint in order to use most Call Monitor features.

Note: Calls made or answered via an Outside Line feature button on a phone do not appear in the ViewPoint Call

Monitor.

In the Call Monitor folder you can:

See who is calling you and take the call or send it to voicemail

Click calls to transfer them, put them on hold, send them to voicemail, or perform other actions

Move among multiple calls on hold with a click of the mouse

Record calls

Conference calls (including creating or starting a conference)

Each row in the Call Monitor folder is an item that contains information about one call, or one party in a call.

Conference calls appear in a special Conference pane that shows the parties other than yourself.

For an explanation of Call Monitor folder columns, press F1 for online Help.