User guide

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 If you’re using a digital feature phone with multiple line appearances, you do not hear
dial tone after putting a call on hold. To get dial tone, select an unoccupied line.
Ringback for calls on hold. By default, if you hang up with one or more calls on hold, Wave’s
ringback feature rings your phone to remind you. When the call rings back, the call’s status in
the Call Monitor changes to Ringing (On Hold). Talk to your Wave system administrator about
configuring ringback behavior.
Transferring a Call
The Call Monitor folder allows you to easily transfer a call to any party, either another Wave user or
someone at an external phone number. You can look up users and contacts by name, and you can see in
advance if an extension is busy. You can also transfer a call to an auto attendant or to a user’s voicemail.
Drag-and-drop transferring
With the Phonebook pane showing in the Call Monitor folder, you can drag a call from the Call Monitor
to an extension to transfer the call to that extension, or to a contact’s name to transfer the call to the
contact’s default number.
Blind, supervised, and direct-to-voicemail transfers
You can transfer a call in one of the following ways:
Blind transfer, sometimes called an unattended transfer. You transfer the call without first
speaking to the recipient. When the recipient answers the phone, the call is connected.
Note: Blind transfers occur automatically when transferring a ringing call, and when transferring
to voicemail or an auto attendant.
Supervised transfer, sometimes called an attended or consultation transfer. You speak to the
transfer recipient first, while the caller is placed on hold. You can then complete the transfer, or
conference the three of you together, or cancel the transfer and return to the caller.
Direct to voicemail. You transfer the call directly to an extension’s voicemail.
To transfer a call
1. Select the call that you want to transfer.
2. Choose Actions > Transfer. The Transfer To dialog opens.
3. Select the person or enter the number to which to you want to transfer the call.
Note: You may be prohibited from transferring an external caller to an external number.
4. In the Transfer field at the bottom of the dialog, click either Blind, Supervised, or to Voicemail.