User guide

5. Click OK. If you selected Blind or to Voicemail, the transfer is completed and the call disappears

from your Call Monitor.

If you selected Supervised, you are connected to the recipient’s extension, and the caller is

put on hold. The incomplete transfer displays as a linked three-party call in the Call Monitor.

6. Speak to the recipient and announce the caller. A dialog opens and asks you if you want to

complete the transfer or cancel it.

7. Choose one of the following options:

Complete. The transfer is completed and the call disappears from your Call Monitor. You can

also complete the transfer by hanging up the phone.

Conference. The caller, the recipient, and you are all connected in a conference call.

Cancel. The transfer process ends and you are reconnected to the caller, so you can transfer

him or her to voicemail or another destination.

Transfer tips for operators

By using Groups and showing the Extensions tab of the Phonebook pane in the Call Monitor folder, you

can easily find and choose the recipient of a call that you want to transfer. Define Groups to represent

the departments of your office. When transferring a call you can then view only the members of a

Group, for example, the Marketing Group. You can see at a glance the names of members of the

Marketing department and who is available to take a call.

You can also transfer calls more easily by resizing the Transfer To dialog, by showing and hiding columns,

and by sorting calls by column.

Parking a call

Parking a call puts a call on hold and lets any Wave user retrieve it from any Wave phone or ViewPoint

program in your office. To display parked calls in the Call Monitor, choose View > Show Tabs from the

Call Monitor, and check Show all parked calls.

To park a call

1. In the Call Monitor, select the call you want to park.

2. Choose Actions > Park. The Status column in the Call Monitor folder displays “Parked on <orbit

number>.

Ringback for parked calls

By default, if you hang up with one or more calls on hold, Wave’s ringback feature rings your phone to

remind you. When the call rings back, the call’s status in the Call Monitor changes to Ringing (Parked).

Unparking a call

You can retrieve a parked call from any Wave phone or from any PC running ViewPoint.