User guide

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To answer a parked call from any ViewPoint program
1. Click Tools > Unpark. The Unpark dialog opens.
2. Select the call that you want to unpark and answer and click OK. You can also answer a parked
call by picking up a Wave phone, pressing *53, and then entering the parking slot number.
Sending a call to voicemail
To send an active call to voicemail, choose Actions > Take Message.
Playing a caller's name over your speakers
You can play a recording of a caller’s name over your speakers at any time during a call by choosing
Actions > Announce Caller. If you hear nothing, there is no voice title recorded for the caller.
Disconnecting a call while staying on the phone
You can disconnect a call without hanging up the phone. Select the call, and then choose Actions >
Disconnect. This command is useful if:
You want to disconnect a single party in a conference call. Hanging up your phone would
disconnect you from the whole conference.
You are going to immediately dial another call. If you hang up and pick up your analog phone
too quickly, Wave can read that as a Flash command, which would put the call on hold instead
of disconnecting it.
Entering an account code for a call
While on a call, you can enter an account code for the call or change the one already entered.
1. Select the call, and then choose
Actions > Enter Account Code
2. Enter an account code. You can enter
numbers, letters, or other characters.
3. Click OK.
You can also enter an account code from the Call Log after the call is complete.
ADDING NOTES AND SENDING EMAILS ABOUT A CALL
Adding Notes to a Call
While a call is visible in your Call Monitor folder, you can type notes about the call in the Notes Pane. If
the Notes Pane is not showing, click Notes in the bottom pane. If the call is transferred to someone else,
notes that you created about the call are sent with the call (for example, you can add a note such as
“Customer wants to track invoice #123987” before transferring the call to your shipping department).