User guide

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When the call is complete, you can view or edit the notes for the call in the Call Log folder. If the call is
recorded or transferred to voicemail, you will see the notes associated with the recording.
Sending an Email About a Call
From an active call, you can create an email message that’s automatically preformatted with details
about the call (from name and number, date and time, and so forth). This can be useful for receptionists
who sometimes need to take a verbal messages from the caller.
To create an email from a call, select the call and choose Actions > Send To. A new email message opens
preformatted with call details. You can add optional notes or message information before sending the
email.
RECORDING A CALL
If your Wave system administrator has given you the required permission, you can record your Wave
conversations, including conference calls. By default, recordings appear in your Voicemail Inbox folder,
although the system may be configured to send them to another extension’s Inbox.
The maximum length of a single recording is equal to the total number of minutes available in your voice
mailbox. By default this is 20 minutes, but your Wave administrator may have set a different limit.
Note: You cannot receive more voice messages when your voice mailbox is full. You should check your
available mailbox space after recording any conversation to be sure that you have space for new voice
messages.
Privacy issues with call recording
Caution: It is the responsibility of you and your Wave system administrator to comply with any federal,
state, or other applicable statutes regarding the recording of phone calls. BCS disclaims any
responsibility for failing to comply with such regulations.
Some countries, states, or other locations require that you announce to callers that their calls may be or
are being recorded. Be sure that you understand how to comply with call recording privacy
requirements.
To record a call
1. During an active call, choose Actions > Start Recording. Wave starts to record the call. You may
hear a regular beep while recording, depending on your system configuration.
2. To stop recording before the call is finished, choose Actions > Stop Recording.