User guide

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To play a call you just recorded
1. Go to your Voicemail \ Inbox folder, or open another mailbox if your system is set up differently.
2. Select the recording.
3. Choose Actions > Play.
Using the phone commands
You can start and stop recording your calls using the *16 phone command. You can also use the phone
commands to listen to recordings in your Inbox.
PLACING CALLS USING THE DIAL BAR
ViewPoint has a Dial bar on the menu bar that you can use to place calls.
To place a call using the Dial bar
1. Type either of the following in the Dial bar:
The number to dial. If it is an external number, type the full number including area code
(10 digits in North America, for example 6173540600). Do not enter a Wave access code
(such as 9). To dial international numbers enter + followed by the country code and the
number, for example [phone]. Do not add the international access code (for
example, 011 in North America). Hyphens, spaces, periods and parentheses are allowed.
The name or partial name of a user, contact, or contact company name. Wave
searches all of the Contacts, Extensions, and Groups for a match. If only one match is
found, the system places the call immediately. If there is more than one match, a dialog
opens and you can select a name on the list and click Dial to place the call.
2. To specify an account code for the call, add a vertical bar character ( | ) after the number,
followed by the account code.
3. Press Enter to place the call.
You can also drag-and-drop items into the Dial bar, including a text phone number from
another application.
To redial a call using the Dial bar
Click the arrow on the right of the Dial bar for a list of recently dialed names and numbers. Click a
number to redial it.