User guide

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Note: If you are using the ViewPoint Softphone, try the following troubleshooting tips if your phone
does not ring when you click OK to place a call. (This information does not apply if you are using any
other type of phone.)
If you can see the call in your Call Monitor, select the call and choose Actions > Take Call. If
you can take the call successfully, it means that your audio device is working, but that the
default ringing.WAV file may not be opening correctly. See your Wave administrator.
If you can see the call in your Call Monitor, but you cannot take the call as described above,
check your Softphone device settings (Tools > Options > Phone > Softphone Devices). If the
settings are disabled, there may be a problem with the device configuration or the device
settings were not loaded correctly. Checking your physical devices and device drivers in
Windows may help you identify the problem.
Check your phone’s status in the Extensions view. If the status is off-hook but you are not
connected to the call, report the problem using the Problem Report Wizard. (This step
gathers the appropriate logs and trace files that may help your Vertical support
representative troubleshoot your problem.)
Exit and log back into ViewPoint to see if that resolves the issue.
LISTENING TO YOUR VOICE MESSAGES AND CALL RECORDINGS
The Messages folder
The Messages folder is
your complete voice
mailbox. It contains your
Inbox, Saved, and Deleted
folders, which hold your
voice messages as well as
any call recordings sent
to your mailbox. New
messages appear in the
Inbox folder. Use the
audio controls above the
status bar to play your
voice messages. When
you play a message, the
audio bar shows elapsed
message playback time in minutes and seconds.