User guide

Voice messages have the following display attributes:

Bold text indicates a new (Unheard) message.

FW: in the From column indicates a message that was forwarded to you.

Note: You can view the date on which a forwarded message was created by showing the

Created column in the Messages folder.

RE: in the From column indicates a message that was sent to you in reply to another message.

Listening to your Voice Messages and Call Recordings

To listen to a voice message or call recording, double-click it in any Messages folder. For instructions on

using the audio controls.

You can play the message or recording either over your computer's speakers or over your phone.

Choose Tools > Audio Output to switch audio output from one to the other. You can also use the button

on the right side of the status bar.

Note: You can open other ViewPoint folders while a message is playing and the message will continue to

play. The message stops playing, however, if you open a folder with another audio control visible, for

example, the Greetings folder.

Listening to a voice message as it is being left

To listen to a voice message as the caller is leaving it, without being heard by the caller.

Handling your voice messages

You can perform the following tasks on a voice message using a few mouse clicks:

Forward it to other users.

Reply to one or more users directly with a voice message of your own.

Return the call, if the Caller ID or contact information is available.

Export the voice message as a WAV or MP3 file.

E-mail the voice message as a WAV or MP3 file attachment.

Open the contact record of the contact who left the message.

Call back the person who left you the message.

Associate a message with a contact so the caller is recognized.

Delete a voice message.

Mark an existing message Private, Unheard, or Urgent.

Add notes to an existing message.

Send a new voice message to other users.

Forwarding a voice message

You can forward a voice message, except if it is marked Private, to one or more users. A copy of the

message is sent directly to the voicemail of all recipients.