User guide

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To delete a message permanently, hold down the Shift key while you choose the Delete command. A
message is also deleted permanently when you delete it from the Deleted folder or empty the Deleted
folder.
Marking a voice message unheard
To mark an old (heard) voice message as new (Unheard), select the message and then choose Actions >
Mark As Unheard.
Managing Call Recordings
The following types of call recordings can appear in your Inbox:
Recordings that you made yourself using the Call Monitor
Recordings made automatically by the system. Usually such recordings are sent to the voice
mailbox of a Wave system administrator or Contact Center queue supervisor. If you are
receiving such recordings in error, speak to your Wave system administrator. You can listen to a
call recording by double-clicking it, just as you listen to a voice message. Any command you can
use on a voice message you can also use on a call recording.
GREETINGS: MANAGING & RECORDING
Managing Voicemail Greetings
Greetings are recorded messages that callers hear when they reach your voicemail. For example, “This is
Steve. I’m not at my desk at the moment, but leave me a message and I’ll get back to you soon.”
With Wave you can record and
store multiple greetings and
specify when you want Wave to
use each one. For example, you
can have a normal greeting for
everyday use, another greeting
for extended absences, and a
third greeting for vacations.
The Greetings folder
The Greetings folder lets you
view and manage your greetings.
To open the Greetings folder,
click Configuration in the
navigation bar, and then click
Greetings.